{
  "id": "t21-l06-agents-can-read-evaluations-without-a-second-sto",
  "title": "Agents can read evaluations without a second story",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Agent Desktop",
      "url": "https://www.five9.com/platform/self-service-and-engagement/agent-desktop",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Workforce engagement management",
      "url": "https://www.five9.com/products/capabilities/workforce-optimization",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Notice and consent are not re-quoted in this chapter. The license page was not the source opened for these lessons.",
      "url": "",
      "kind": "note",
      "status": "confirm",
      "lastChecked": "2026-10"
    }
  ]
}