# CTI is a named API, not a vibe

- The APIs and SDKs page lists a Computer Telephony Integration (CTI) Web Services API next to Configuration, Reporting, Statistics, Web2Campaign, the CRM SDK, and Web Connectors. CTI, on that page, is one of those names.
- Wikipedia's ACD article says an advanced distributor may use computer telephony integration as an input to the route. That is the general word. Five9's page is the product name. A screen pop, a click-to-dial button, and a package version were not on the pages this chapter read.
- Use the API name the page printed
- Leave screen pop unspecified

## Sources and go deeper

- [APIs and SDKs](https://www.five9.com/platform/integrations-and-ecosystem/apis-and-sdks). vendor. last checked 2026-10.
- [Automatic call distributor](https://en.wikipedia.org/wiki/Automatic_call_distributor). wikipedia. last checked 2026-10.
- confirm. Salesforce screen pop, click-to-dial, and package versions were not on the pages this chapter could read. last checked 2026-10.