{
  "id": "t22-l04-workforce-tools-can-show-up-inside-the-crm",
  "title": "Workforce tools can show up inside the CRM",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Agent Desktop",
      "url": "https://www.five9.com/platform/self-service-and-engagement/agent-desktop",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Workforce management",
      "url": "https://www.five9.com/platform/insights-and-analytics/workforce-management",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Workforce engagement management",
      "url": "https://www.five9.com/products/capabilities/workforce-optimization",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}