Free operations university
Genesys Cloud CX Lab
Welcome to the signal floor.
Architect flows, skills and ACD, workforce forecasting, quality and speech analytics, BYOC trunks, the Edge, and the Platform API. Every lesson links to a public source.
RTP is not SIP
Drafts do not answer
Architect desk
Two study voices, generated offline with Kokoro (Apache-2.0): Architect and Apprentice. Not a Genesys recording. Lesson text stays written.
How to view the floor
How to practise and share
Flows
Animated call, routing, and cutover pictures load with the atlas.
Charts
Six charts from this lab’s own counts. They draw when this section is near the screen.
The student
Lucky
Lucky is a lifelong student and an AI enthusiast, from systems, networking, voice, and the contact center, growing into AI omni-channel agents. Signal Floor is the notebook: cited pages, not a live organization.
Learn it in 5 minutes
- Genesys Cloud CX is the contact-center platform. This lab does not sign in.
- SIP sets the call up. RTP moves the audio.
- Publish the Architect flow. A draft does not answer.
- Bullseye, preferred agents, and evaluation methods are separate routing choices.
- Confirm before relying. The cited page wins.
Ecosystem
Glossary, mind map, sister technologies, integration maps, bridges to CRM, BYOC, and AI agents, and future hooks. Open the map.