Architect checklist

Pick the flow type before you draw. Inbound, in-queue, bot, and secure are different types.

Give every path a transfer, a handoff, or a disconnect.

Call a bot from the inbound flow. Bind no-match, timeout, and error to a queue.

A secure flow keeps payment audio out of the recording. It is not a place to store the digits.

Save is a draft. Publish is what answers.

Sources and go deeper

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