A full agent is skipped

Utilization caps how many interactions of each media an agent may hold.

Kind: split

Flow: no

Confirm before relying. The cited page wins.

Sources and go deeper

Each link was opened for this lab. Last checked 2026-10. A confirm flag means the lab could not verify that link.

Resource Center Agent utilization Last checked 2026-10
Developer docs Genesys Cloud Developer Center Last checked 2026-10 General developer docs. This is the Developer Center home, not a page written for this room alone.
Community Genesys Community Last checked 2026-10 Community home, not a thread about this room.
Wikipedia Genesys (company) Last checked 2026-10 Background article. It is not a Genesys Cloud product page.