Migration cutover

Read the old flow as behavior, then draw Architect tasks and queues.

UCCE skill groups are membership plus skills, not one Genesys object.

CUCM can stay. BYOC is the door, not a replacement cluster.

Cut over one number, then the queue, then the people.

Test emergency before the rest of the staff arrives.

Sources and go deeper

Each link was opened for this lab. Last checked 2026-10. A confirm flag means the lab could not verify that link.