Migration cutover
Read the old flow as behavior, then draw Architect tasks and queues.
UCCE skill groups are membership plus skills, not one Genesys object.
CUCM can stay. BYOC is the door, not a replacement cluster.
Cut over one number, then the queue, then the people.
Test emergency before the rest of the staff arrives.
Sources and go deeper Each link was opened for this lab. Last checked 2026-10. A confirm flag means the lab could not verify that link.
A note from the student behind this lab This is an independent, free, learning-only student project. It respects every company and vendor, and every trademark belongs to its owner. It is not affiliated with or endorsed by any of them. If anyone has a concern, the content will be removed or corrected promptly via https://cyphermonkeylabs.com/#contact. Nothing here is sold, and I am happy to volunteer for any organization.
CypherMonkey Labs
https://cyphermonkeylabs.com
https://github.com/CypherMonkeyLabs
https://linktr.ee/cypherMonkey
© 2026 CypherMonkeyLabs 🐒
View repo