15 ACS, Speech, Copilot
Pro tips
• Call Automation is a server-side call: answer, play, recognize, transfer, hang up. Recognize can be DTMF or speech.
• Copilot Studio can sit in the recognize step. A transfer to a person is part of the design.
• Foundry is where you evaluate a model. It is not a second phone system.
Interview traps
• Shipping a bot with no human escape and calling it a contact center.
• Assuming speech recognition sees media on a path you never forked.
Cheat sheet
Answer -> Play -> Recognize -> Transfer or Hang up
Recognize DTMF or speech
Escape a queue or a person, on every flow
ACS events are the call
Teams policy is not the bot runtime
Facts in the long lessons were checked 14 October 2026. This sheet is a memory aid.