17 Ecosystem
Pro tips
• Compliance recording is a certified recorder, an application instance, an enabled policy, and a grant. The partner stores the media.
• Join the logs on an identifier you can name: call id, user, queue, and the recorder's own reference.
• The Erlang C calculator in this campus is a teaching model. It is not a workforce-management product.
Interview traps
• Expecting a Teams call queue to forecast, score adherence, and run quality management.
• Enabling recording without a notice and without granting the policy to the right users.
Cheat sheet
Recording certified bot, policy, grant, notice
WFM queue intervals; not a Teams feature
E911 location, then the carrier route
Analytics CQD, then a model you own, then Power BI
CRM screen pop on an id you store
Agent answer, then a human escape
Facts in the long lessons were checked 14 October 2026. This sheet is a memory aid.