ACS call automation

Events, not a phone tree hidden in a form. Voice workstreams and voice queues still needs a human escape.

Sources and go deeper

Same checked list as T20-R02-voice-workstreams-and-voice-queues.html.

• Create and manage workstreams — Microsoft Learn — last checked 2026-10.
• Assignment methods for unified routing — Microsoft Learn — last checked 2026-10.
• Microsoft Teams — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant

sources.json

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