ACS call automation

Events, not a phone tree hidden in a form. Resource accounts for voice apps still needs a human escape.

Sources and go deeper

Same checked list as T07-R01-resource-accounts-for-voice-apps.html.

Manage resource accounts — Microsoft Learn — last checked 2026-10.
Voice app prerequisites and licensing — Microsoft Learn — last checked 2026-10.
Teams Phone Resource Account licenses — Microsoft Learn — last checked 2026-10.
Automatic call distributor — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant
Interactive voice response — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant
Microsoft Teams blog index — Community — last checked 2026-10. Community index for the Microsoft Teams blog. This is the index, not a claim that a post discusses this room

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