Media bypass beside the signaling path

Two paths for Genesys and Amazon Connect. RTP may skip the processor. SIP does not.

Sources and go deeper

Same checked list as T14-R06-genesys-and-amazon-connect.html.

Teams contact center integration models — Microsoft Learn — last checked 2026-10.
Plan Direct Routing — Microsoft Learn — last checked 2026-10.
RFC 3261 — RFC — last checked 2026-10.
Session Initiation Protocol — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant
Session border controller — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant
Microsoft Teams blog index — Community — last checked 2026-10. Community index for the Microsoft Teams blog. This is the index, not a claim that a post discusses this room

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