ACS call automation

Events, not a phone tree hidden in a form. The call-to-record seam still needs a human escape.

Sources and go deeper

Same checked list as T18-R07-the-call-to-record-seam.html.

Teams contact center integration models — Microsoft Learn — last checked 2026-10.
Configure Teams Phone in the voice channel — Microsoft Learn — last checked 2026-10.
Introduction to the voice channel — Microsoft Learn — last checked 2026-10.
Connect Voice from a Partner Contact Center — Vendor — last checked 2026-10.
Microsoft Teams — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant

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