Call queue routing

Round robin distribution for Documented differences only. Overflow is a configured target.

Sources and go deeper

Same checked list as T19-R05-documented-differences-only.html.

Introduction to the voice channel — Microsoft Learn — last checked 2026-10.
Teams contact center integration models — Microsoft Learn — last checked 2026-10.
What is Amazon Connect Customer — Docs — last checked 2026-10.
Contact Center AI Platform — Docs — last checked 2026-10.
Google Cloud legal change log — Vendor — last checked 2026-10.
Connect Voice from a Partner Contact Center — Vendor — last checked 2026-10.
Microsoft Teams — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant

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