[{"id": "q-1", "track": "t01", "q": "Which description of Microsoft 365 tenant is accurate?", "choices": ["Entra policy that can block a phone or a room that is not in the trusted device set.", "A coexistence mode. Direct Routing is not supported for users in Islands mode.", "Voice-focused administration of calling and phone numbers. Check the current role article before you grant Global Administrator out of habit.", "The boundary that holds Entra ID, licenses, Teams policies, and verified domains for one organization."], "answer": 3, "explain": "The boundary that holds Entra ID, licenses, Teams policies, and verified domains for one organization. An SBC paired in the wrong tenant is a different phone system. Source: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan"}, {"id": "q-28", "track": "t02", "q": "A colleague reports: Overflow to a mobile number fails and the user Calling Plan is blamed. Where do you start?", "choices": ["Shared Calling", "Audio Conferencing", "Common area phone", "Pay-as-you-go Calling Plan"], "answer": 3, "explain": "Overflow to a mobile number fails and the user Calling Plan is blamed. Fund the resource account when the attendant or queue sends calls to an external number, uses callback, or places on-behalf calls. Source: https://learn.microsoft.com/en-us/microsoftteams/aa-cq-reference-prerequisites-licensing accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/aa-cq-reference-prerequisites-licensing"}, {"id": "q-55", "track": "t05", "q": "Which description of Operator Connect for India is accurate?", "choices": ["UDP 3478–3481 and 49152–53247 between the SBC and the media processors, unless media bypass keeps the media off that path.", "Teams must be able to reach the SBC. A purely private address with no public path will not pair.", "The India-specific operator model. It exists because India PSTN rules are not the same as a generic Operator Connect deployment.", "Office 365 DoD uses sip.pstnhub.dod.teams.microsoft.us."], "answer": 2, "explain": "The India-specific operator model. It exists because India PSTN rules are not the same as a generic Operator Connect deployment. A global design that ignores it will fail a regulatory review. Source: https://learn.microsoft.com/en-us/microsoftteams/operator-connect-plan accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/operator-connect-plan"}, {"id": "q-82", "track": "t06", "q": "A colleague reports: Both gateways are priority 1 and nobody knows which one took the call. Where do you start?", "choices": ["Normalization", "Calling policy", "Gateway priority", "Voice routing policy"], "answer": 2, "explain": "Both gateways are priority 1 and nobody knows which one took the call. Put the local SBC first and a remote SBC second, then pull the cable in a maintenance window. Source: https://learn.microsoft.com/en-us/microsoftteams/manage-voice-routing-policies accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/manage-voice-routing-policies"}, {"id": "q-109", "track": "t08", "q": "Which description of Location-based routing is accurate?", "choices": ["A location object that can be carried in a SIP INVITE for an emergency call so the far end sees where the caller is.", "Civic addresses are validated. An unvalidated string is not a location you can trust.", "Teams picks a civic address from the network location it can see: trusted IP, site, and subnet in the usual design.", "Stops a user in a regulated site from placing a PSTN call through a gateway in another site. It is a toll-bypass control."], "answer": 3, "explain": "Stops a user in a regulated site from placing a PSTN call through a gateway in another site. It is a toll-bypass control. Media bypass can fight it if media would egress in the wrong place. Source: https://learn.microsoft.com/en-us/microsoftteams/location-based-routing-plan accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/location-based-routing-plan"}, {"id": "q-136", "track": "t12", "q": "A colleague reports: The ticket says ‘Teams is down’ and loss is 0.2% with a 600 ms RTT. Where do you start?", "choices": ["Poor stream clues", "Jitter buffer", "Admin roles for CQD", "Evidence pack"], "answer": 0, "explain": "The ticket says ‘Teams is down’ and loss is 0.2% with a 600 ms RTT. Capture at the egress and compare with CQD. Source: https://learn.microsoft.com/en-us/microsoftteams/cqd-what-is-call-quality-dashboard accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/cqd-what-is-call-quality-dashboard"}, {"id": "q-163", "track": "t14", "q": "Which description of Teams Phone extensibility is accurate?", "choices": ["A way for a contact center, including Dynamics 365 Contact Center, to use a customer’s existing Teams Phone for the agent’s telephony.", "Contact-center agents can stay on CVP and Finesse while knowledge workers move to Teams. The SBC sends contact-center numbers one way and user numbers another.", "A certified contact center attaches to Teams through certified SBCs and Direct Routing.", "The model Microsoft Learn names, as of 14 October 2026, for a native experience. Partner material describes it as ACS-based applications on Teams calling infrastructure. Older decks say Power. Ask which current model a vendor holds."], "answer": 0, "explain": "A way for a contact center, including Dynamics 365 Contact Center, to use a customer’s existing Teams Phone for the agent’s telephony. It is not a second carrier hidden in the app. Source: https://learn.microsoft.com/en-us/azure/communication-services/concepts/interop/tpe/teams-phone-extensibility-overview accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/azure/communication-services/concepts/interop/tpe/teams-phone-extensibility-overview"}, {"id": "q-190", "track": "t15", "q": "A colleague reports: A model change ships to the IVR with no eval. Where do you start?", "choices": ["Teams interop with ACS", "Azure AI Foundry", "Bot eval set", "Azure AI Speech"], "answer": 1, "explain": "A model change ships to the IVR with no eval. Evaluate a prompt against a test set before you put it on a phone number. Source: https://learn.microsoft.com/en-us/azure/ai-foundry/ accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/azure/ai-foundry/"}, {"id": "q-217", "track": "t17", "q": "Which description of Existing calls are unaffected is accurate?", "choices": ["When you grant a compliance recording policy, calls and meetings already up are not swept in. Test with a new call.", "Talk time plus after-call work, unless your definition says otherwise. Erlang traffic is calls times handle time divided by the interval.", "A user starts a recording of a call, meeting, or event. Policy can allow it. The user can stop it. Storage follows meeting rules.", "Compliance recordings are retained by the partner’s system, not by Teams meeting storage. Convenience recordings follow meeting storage."], "answer": 0, "explain": "When you grant a compliance recording policy, calls and meetings already up are not swept in. Test with a new call. A pilot that reuses an open meeting proves nothing. Source: https://learn.microsoft.com/en-us/powershell/module/teams/new-csteamscompliancerecordingpolicy?view=teams-ps accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/powershell/module/teams/new-csteamscompliancerecordingpolicy?view=teams-ps"}, {"id": "q-244", "track": "t17", "q": "A colleague reports: E911 says London, CQD says VPN, LBR says Manchester. Where do you start?", "choices": ["Busy-hour interval", "Subnet as a shared list", "Convenience recording", "Integration seam"], "answer": 1, "explain": "E911 says London, CQD says VPN, LBR says Manchester. Give one team the edit right and publish the list. Source: https://learn.microsoft.com/en-us/microsoftteams/what-are-emergency-locations-addresses-and-call-routing accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/what-are-emergency-locations-addresses-and-call-routing"}, {"id": "q-271", "track": "t10", "q": "Which description of Vendor-first support is accurate?", "choices": ["Certification is specific about software. ‘We own AudioCodes’ is not a version.", "Ribbon’s certified session border controllers are a Direct Routing option. Core and software editions differ.", "The device that speaks SIP to Teams and SIP or another protocol to the carrier or PBX, and enforces the edge.", "Microsoft’s Direct Routing support boundary: you call the SBC vendor, they escalate to Microsoft if they must. Non-certified SBCs can be refused."], "answer": 3, "explain": "Microsoft’s Direct Routing support boundary: you call the SBC vendor, they escalate to Microsoft if they must. Non-certified SBCs can be refused. Opening a Microsoft case with a homemade SBC wastes the outage. Source: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-border-controllers accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/direct-routing-border-controllers"}, {"id": "q-298", "track": "t13", "q": "A colleague reports: Every item requires a skill nobody has, so the queue never assigns. Where do you start?", "choices": ["Representative", "Workstream", "Embedded versus standalone", "Skill-based routing"], "answer": 3, "explain": "Every item requires a skill nobody has, so the queue never assigns. Attach skills to people and to the classification rules, then test a miss. Source: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ab-250 accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ab-250"}, {"id": "q-325", "track": "t04", "q": "Which description of Browser join ports is accurate?", "choices": ["People who join meetings in a browser do not use the fixed 50000-range client ports. An ACL that only matches those ports misses them.", "G.711 at 20 ms is 160 bytes of payload plus 40 bytes of IP, UDP, and RTP. That is 80 kbit/s per direction.", "The current Teams client process name used when you bind a Windows QoS policy. An old policy aimed at the classic client marks nothing.", "Microsoft recommends that you avoid sending real-time Teams media through a VPN. QoS on the VPN does not fix the extra delay."], "answer": 0, "explain": "People who join meetings in a browser do not use the fixed 50000-range client ports. An ACL that only matches those ports misses them. QoS designs that ignore browsers miss a real population. Source: https://learn.microsoft.com/en-us/microsoftteams/qos-in-teams accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/qos-in-teams"}, {"id": "q-352", "track": "t03", "q": "A colleague reports: A script from last year removes a number. Where do you start?", "choices": ["New-CsCallQueue", "Get-Help before Set", "Get-CsOnlineUser", "Get-CsOnlinePSTNGateway"], "answer": 1, "explain": "A script from last year removes a number. Get-Help cmdlet -Parameter * in the lab. Source: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan"}, {"id": "q-379", "track": "t10", "q": "Which description of Certified list changes is accurate?", "choices": ["Certification is specific about software. ‘We own AudioCodes’ is not a version.", "The list of SBCs and contact-center solutions changes. A campus page is not the list.", "Ribbon’s certified session border controllers are a Direct Routing option. Core and software editions differ.", "Teams Direct Routing presents media in the INVITE. An SBC or CUBE that waits for a delayed offer will negotiate badly."], "answer": 1, "explain": "The list of SBCs and contact-center solutions changes. A campus page is not the list. Quote the list the week you buy. Source: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-border-controllers accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/direct-routing-border-controllers"}, {"id": "q-406", "track": "t11", "q": "A colleague reports: The SBC demands a client certificate Teams is not presenting in the mode you chose. Where do you start?", "choices": ["CANCEL", "Mutual TLS option", "Failover rehearsal", "200 OK"], "answer": 1, "explain": "The SBC demands a client certificate Teams is not presenting in the mode you chose. Match the SBC setting to what you intended. Source: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan"}, {"id": "q-433", "track": "t07", "q": "Which description of Greeting rights is accurate?", "choices": ["A queue feature that calls the customer back. The prerequisite article treats callback as a case that needs funding on the resource account.", "The audio a queue plays while a caller waits. Licensing and the file both matter, and silence is a choice you should make on purpose.", "Rings the agents who are available at the same time, within the queue’s limits. Presence-based routing can skip an agent who is already in a call or a meeting.", "The audio file must be one you have the right to play. A popular song is not a free hold track."], "answer": 3, "explain": "The audio file must be one you have the right to play. A popular song is not a free hold track. Licensing the song is a legal problem, not a Teams setting. Source: https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue"}, {"id": "q-460", "track": "t12", "q": "A colleague reports: Two engineers compare two different INVITEs. Where do you start?", "choices": ["Call Quality Dashboard", "SIP ladder", "Call-ID header", "From and To headers"], "answer": 2, "explain": "Two engineers compare two different INVITEs. Copy it into the ticket and the CRM. Source: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan"}, {"id": "q-487", "track": "t15", "q": "Which description of DTMF zero is accurate?", "choices": ["The Call Automation action that collects DTMF or speech. It needs a timeout and a path for ‘none of the above.’", "The usual human escape. It has to be implemented, not merely printed on a slide.", "The Copilot Studio mode that chooses topics and tools from the conversation, as opposed to a rigid topic tree.", "ACS can be set up to call Teams users and to join Teams meetings when the interop prerequisites are met."], "answer": 1, "explain": "The usual human escape. It has to be implemented, not merely printed on a slide. Test it after every prompt edit. Source: https://learn.microsoft.com/en-us/azure/communication-services/concepts/call-automation/call-automation accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/azure/communication-services/concepts/call-automation/call-automation"}, {"id": "q-514", "track": "t17", "q": "A colleague reports: Agents look available in Teams during after-call work. Where do you start?", "choices": ["Shrinkage", "Adherence", "Evaluation form", "Do not record emergency"], "answer": 1, "explain": "Agents look available in Teams during after-call work. Feed the contact-center state to WFM. Source: https://learn.microsoft.com/en-us/dynamics365/contact-center/ accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/dynamics365/contact-center/"}, {"id": "q-541", "track": "t14", "q": "Which description of IVR range split is accurate?", "choices": ["The old path left in place so numbers can return. Deleting it is not a cleanup. It is the removal of the safety.", "Cisco Unified Border Element can be the certified SBC between Teams and CUCM or a carrier. The IOS-XE release you run has its own guide.", "Contact-center agents can stay on CVP and Finesse while knowledge workers move to Teams. The SBC sends contact-center numbers one way and user numbers another.", "Contact-center numbers stay on UCCE. User numbers go to Teams. The SBC enforces the split."], "answer": 3, "explain": "Contact-center numbers stay on UCCE. User numbers go to Teams. The SBC enforces the split. One route pattern that sends everything to Teams strands the IVR. Source: https://www.cisco.com/c/en/us/products/unified-communications/unified-border-element/index.html accessed 2026-10-14.", "source": "https://www.cisco.com/c/en/us/products/unified-communications/unified-border-element/index.html"}, {"id": "q-569", "track": "t08", "q": "Which description of Emergency both ways is accurate?", "choices": ["You care that the emergency call leaves, and that the location and notification are correct. Inbound to the queue is a different test.", "A named place in the Teams network topology. Subnets attach to it. Emergency addresses and LBR attach to that story.", "The number or process the carrier gave you for emergency tests. It is not the public emergency number.", "An emergency calling policy can notify people on site when an emergency call is placed."], "answer": 0, "explain": "You care that the emergency call leaves, and that the location and notification are correct. Inbound to the queue is a different test. Do not mix the evidence. Source: https://learn.microsoft.com/en-us/microsoftteams/what-are-emergency-locations-addresses-and-call-routing accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/what-are-emergency-locations-addresses-and-call-routing"}, {"id": "q-596", "track": "t20", "q": "A colleague reports: A plan is activated before any indicator exists in the quality library. Where do you start?", "choices": ["Short-term forecast", "Quality guardrail", "Least active assignment", "Quality evaluation plan"], "answer": 3, "explain": "A plan is activated before any indicator exists in the quality library. The page names the Omnichannel Administrator role, plus consumption-based billing and capacity. It says not to use the feature for employment decisions. Source: https://learn.microsoft.com/en-us/dynamics365/contact-center/administer/configure-quality-coach accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/dynamics365/contact-center/administer/configure-quality-coach"}, {"id": "q-633", "track": "t03", "q": "Which description of Grant-CsOnlineVoiceRoutingPolicy is accurate?", "choices": ["The policy the user actually has after direct assignment and group assignment are resolved. The one you edited may not be it.", "Assigns a voice routing policy to a user. Confirm the parameter set with Get-Help in the module version you have.", "Creates a tenant dial plan that holds normalization rules. Confirm the parameter set with Get-Help in the module version you have.", "Opens a PowerShell session against the tenant that holds the voice configuration. Confirm the parameter set with Get-Help in the module version you have."], "answer": 1, "explain": "Assigns a voice routing policy to a user. Confirm the parameter set with Get-Help in the module version you have. Interviewers ask for the object model more than for a memorized script. A wrong parameter against production is not a lab. Source: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan accessed 2026-10-14.", "source": "https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan"}]