{
  "room": "T07-R03-queue-routing-methods.html",
  "lesson": "t07-queue",
  "title": "Queue routing methods",
  "checked": "2026-10",
  "sources": [
    {
      "title": "Set up a call queue",
      "url": "https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Automatic call distributor",
      "url": "https://en.wikipedia.org/wiki/Automatic_call_distributor",
      "kind": "wikipedia",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": "Wikipedia fallback for background. Confirm the vendor page before you change a tenant."
    },
    {
      "title": "Interactive voice response",
      "url": "https://en.wikipedia.org/wiki/Interactive_voice_response",
      "kind": "wikipedia",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": "Wikipedia fallback for background. Confirm the vendor page before you change a tenant."
    },
    {
      "title": "Microsoft Teams blog index",
      "url": "https://techcommunity.microsoft.com/category/microsoftteams/blog/microsoftteamsblog",
      "kind": "community",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": "Community index for the Microsoft Teams blog. This is the index, not a claim that a post discusses this room."
    }
  ]
}