{
  "room": "T13-R02-channels.html",
  "lesson": "t13-channels",
  "title": "Channels",
  "checked": "2026-10",
  "sources": [
    {
      "title": "Study guide AB-250",
      "url": "https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ab-250",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Dynamics 365 Contact Center",
      "url": "https://learn.microsoft.com/en-us/dynamics365/contact-center/",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Call centre",
      "url": "https://en.wikipedia.org/wiki/Call_centre",
      "kind": "wikipedia",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": "Wikipedia fallback for background. Confirm the vendor page before you change a tenant."
    },
    {
      "title": "Microsoft Teams blog index",
      "url": "https://techcommunity.microsoft.com/category/microsoftteams/blog/microsoftteamsblog",
      "kind": "community",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": "Community index for the Microsoft Teams blog. This is the index, not a claim that a post discusses this room."
    }
  ]
}