{
  "room": "T18-R01-what-cti-names.html",
  "lesson": "t18-cti",
  "title": "What CTI names",
  "checked": "2026-10",
  "sources": [
    {
      "title": "Computer telephony integration",
      "url": "https://en.wikipedia.org/wiki/Computer_telephony_integration",
      "kind": "wikipedia",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": "Wikipedia fallback for background. Confirm the vendor page before you change a tenant."
    },
    {
      "title": "Introduction to the voice channel",
      "url": "https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/voice-channel",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Connect Voice from a Partner Contact Center",
      "url": "https://help.salesforce.com/s/articleView?id=service.voice_about.htm&language=en_US&type=5",
      "kind": "vendor",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    }
  ]
}