{
  "room": "T19-R05-documented-differences-only.html",
  "lesson": "t19-table",
  "title": "Documented differences only",
  "checked": "2026-10",
  "sources": [
    {
      "title": "Introduction to the voice channel",
      "url": "https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/voice-channel",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Teams contact center integration models",
      "url": "https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "What is Amazon Connect Customer",
      "url": "https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html",
      "kind": "docs",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Contact Center AI Platform",
      "url": "https://docs.cloud.google.com/contact-center/ccai-platform/docs",
      "kind": "docs",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Google Cloud legal change log",
      "url": "https://cloud.google.com/legal-change-log",
      "kind": "vendor",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Connect Voice from a Partner Contact Center",
      "url": "https://help.salesforce.com/s/articleView?id=service.voice_about.htm&language=en_US&type=5",
      "kind": "vendor",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Microsoft Teams",
      "url": "https://en.wikipedia.org/wiki/Microsoft_Teams",
      "kind": "wikipedia",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": "Wikipedia fallback for background. Confirm the vendor page before you change a tenant."
    }
  ]
}