{
  "room": "T20-R01-classification-then-assignment.html",
  "lesson": "t20-routing",
  "title": "Classification, then assignment",
  "checked": "2026-10",
  "sources": [
    {
      "title": "Overview of unified routing",
      "url": "https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/overview-unified-routing",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Microsoft Teams",
      "url": "https://en.wikipedia.org/wiki/Microsoft_Teams",
      "kind": "wikipedia",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": "Wikipedia fallback for background. Confirm the vendor page before you change a tenant."
    }
  ]
}