{
  "room": "T20-R07-which-control-failed.html",
  "lesson": "t20-order",
  "title": "Which control failed",
  "checked": "2026-10",
  "sources": [
    {
      "title": "Overview of unified routing",
      "url": "https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/overview-unified-routing",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Assignment methods for unified routing",
      "url": "https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/assignment-methods",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Overview of forecasting",
      "url": "https://learn.microsoft.com/en-us/dynamics365/contact-center/use/workforce-management-forecast-overview",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Configure quality and coaching",
      "url": "https://learn.microsoft.com/en-us/dynamics365/contact-center/administer/configure-quality-coach",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Configure Teams Phone in the voice channel",
      "url": "https://learn.microsoft.com/en-us/dynamics365/contact-center/administer/configure-teams-phone-in-voice-channel",
      "kind": "learn",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": ""
    },
    {
      "title": "Microsoft Teams",
      "url": "https://en.wikipedia.org/wiki/Microsoft_Teams",
      "kind": "wikipedia",
      "lastChecked": "2026-10",
      "status": "ok",
      "note": "Wikipedia fallback for background. Confirm the vendor page before you change a tenant."
    }
  ]
}