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Neighbors that are not SIP elements

WFM and QM are operations systems. CRM is not a SIP element. Recording, location, and the media path keep their real documents.

Learn in 5 minutes

  1. Place WFM and QM outside the SIP RFC set
  2. Tie recording to SIPREC and emergency to the BCP
  3. Leave CRM off the ladder

Visual

The ladder stays SIP · study drawing · cyphermonkeylabs.com AliceSBCBob INVITE 100 INVITE 180 180 200 200 ACK

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SIP still carries the session. Several neighbors never appear as a Via.

Worked example

Keep CRM off the arrow Which party list would wrongly add a CRM as a SIP hop?

  1. Press Play.
  2. Step until the hop named in the question.
  3. Inspect that message and answer the check.

Fault

An emergency INVITE copies a CRM city string into a private header and omits RFC 6442 location. The ticket calls the private header sufficient for RAY BAUM's Act.

CRM is not a SIP location element. RFC 6442 is the conveyance specification.

Quiz

WFM and QM in this lesson are


A disclosed SBC recording cites


CRM is


Analytics and AI agents


Emergency location stays with


Unity Connection is


Ecosystem

Glossary, sister systems, and the integration seam for this room.

Quality management and recording QM scores interactions. The standardized way an SBC forks a session to a recorder is SIPREC.

Glossary · Ecosystem map · Ports · Troubleshooting

Sources and go deeper