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Amazon Connect voice boundaries

Ordinary Connect calls use managed PSTN. SIPREC can feed a conversational analytics connector. A carrier bridged through Voice Connector is not the supported pattern.

Learn in 5 minutes

  1. Use managed PSTN for ordinary calls
  2. Place SIPREC on the analytics connector
  3. Refuse the unapproved Voice Connector bridge

Visual

SIPREC toward the analytics connector · study drawing · cyphermonkeylabs.com External voiceConnector INVITE 100 200 ACK

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Voice Connector remains a SIP trunking service. It is not a shortcut into Connect.

Worked example

Name the recording relationship Dissect the synthetic SIPREC INVITE. Which address is the Request-URI host?

    Vendor menus, ports, and license names change. Confirm before relying on a sentence that is not an RFC.

    Fault

    A diagram sends the carrier at 192.0.2.40 into Voice Connector and then into Connect contact flows. No specialist review is recorded.

    Ordinary calls stay on managed PSTN.

    Quiz

    Ordinary Amazon Connect voice calls use


    SIPREC into Connect is aimed at


    RFC 7866 describes


    Chime SDK Voice Connector is


    Bridging a carrier into Connect through Voice Connector is


    The synthetic connector address is a stand-in at


    Ecosystem

    Glossary, sister systems, and the integration seam for this room.

    CRM Screen pop uses data the contact center already has: ANI, DNIS, case id. Those values may arrive in SIP headers or in a CTI event after the call is up. The CRM is not a SIP element.

    Glossary · Ecosystem map · Ports · Troubleshooting

    Sources and go deeper