# Compliance is a reason, not a setting

- RFC 7245 says some environments record every call for regulatory, compliance, and consumer-protection reasons.
- That sentence does not name your statute, your retention period, or your consent rule.
- A recording file, a quality score, and a pause during a card number are different objects. This lab did not open a payment-card standard.
- Notification of recording is part of SIPREC for recording-aware users, and the RFC also allows other indications. Your spoken notice is a local rule.
- No privacy statute was opened for this chapter. The confirm row has no link.

Use the recording architecture to see whether a copy was made. Use counsel and the rule that applies to the site to decide whether you may make it, how long you keep it, and what you tell the caller. This page will not invent that rule. In a contact center the agent desktop, the CUCM line, and the recorder can disagree: the desktop shows a recording icon while the fork never left the phone, or the file exists while the score was never submitted. Debug the object that failed. UCCE and Webex Contact Center do not become the same recorder because both can sit next to a CUCM.

A supervisor says the call was not recorded. The phone's built-in bridge forked RTP, and the recorder has a file for that time. The missing object is the quality form, not the RTP. Changing the dial plan will not create the form.

## Sources and go deeper

Independent, free, learning-only student project.

Opened 2026-10. A row marked confirm has no link, because that page was not verified.

- RFC. [RFC 7245, architecture for media recording using SIP](https://www.rfc-editor.org/rfc/rfc7245). last checked 2026-10
- RFC. [RFC 7866, session recording protocol](https://www.rfc-editor.org/rfc/rfc7866). last checked 2026-10
- Cisco. [Feature Configuration Guide for CUCM, Release 15, Recording](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/cucm_b_feature-configuration-guide-for-15/cucm_mp_r53f7ff4_00_recording-12-0.html). last checked 2026-10
- Law. Call-recording consent and retention rule. confirm. No privacy or retention statute was opened. RFC 7245 names compliance as a reason some sites record. It does not say which rule applies to you. last checked 2026-10

Room or sheet file: ../../rooms/sources/recording-compliance/sources.json