# Webex Contact Center beside UCCE

- Webex Contact Center and UCCE are different products.
- A flow in one is not an ICM script in the other.
- Some customers bridge them during a migration. That bridge is a designed trunk or call route, not a brand promise.
- Reporting names differ.
- Do not claim a feature exists on both without the current data sheet.

This lab will not invent a feature matrix. If you are moving a call type, write the entry point, the queue, the agent desktop, and the report you will use as proof. Confirm each one in the product help for the tenant you have.

A number still enters UCCE while a pilot number enters Webex Contact Center. They do not share a queue just because both are Cisco. Test the pilot with one call and one report before you move the main number.

## Sources and go deeper

Independent, free, learning-only student project.

Opened 2026-10. A row marked confirm has no link, because that page was not verified.

- Cisco. [Cisco Unified Contact Center Enterprise product support](https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/series.html). last checked 2026-10
- Webex. [Webex Help Center](https://help.webex.com/). last checked 2026-10
- Webex. [Get started with Webex Calling](https://help.webex.com/en-us/article/8jda92/Webex-Calling). last checked 2026-10
- Community. [Cisco Community, Collaboration knowledge base](https://community.cisco.com/t5/collaboration-knowledge-base/tkb-p/4691-docs-collaboration-voice-video). last checked 2026-10
- Wikipedia. [Voice over IP (Wikipedia)](https://en.wikipedia.org/wiki/Voice_over_IP). last checked 2026-10

Room or sheet file: ../../rooms/sources/wxcc-and-ucce/sources.json