{"deck": "idea-pool", "count": 1384, "cards": [{"term": "a partition", "def": "A container for patterns and directory numbers. Without a partition in the caller's CSS, the pattern is invisible.", "track": "CUCM and CUBE"}, {"term": "a calling search space", "def": "A calling search space is an ordered list of partitions that decides which destinations a caller may reach.", "track": "CUCM and CUBE"}, {"term": "CSS is searched first when a phone and a line both have one", "def": "The directory number CSS takes precedence over the device CSS. The Feature Configuration Guide for Release 15 says so, and the 12.x SRND places the line CSS in front.", "track": "CUCM and CUBE"}, {"term": "the 1024-character CSS limit", "def": "The combined partition list in one CSS is limited to 1024 characters, including separators. Long names reduce how many partitions fit.", "track": "CUCM and CUBE"}, {"term": "a translation pattern do after it matches", "def": "It transforms digits and performs another lookup using the CSS configured on the translation pattern.", "track": "CUCM and CUBE"}, {"term": "put emergency patterns in a base partition on the device CSS", "def": "The line CSS can be restrictive and 911 is still reachable, because the device CSS is still concatenated.", "track": "CUCM and CUBE"}, {"term": "Standard Local Route Group select", "def": "Standard Local Route Group selects the egress gateway associated with the calling device's device pool, so one route pattern can serve many sites.", "track": "CUCM and CUBE"}, {"term": "Who owns configuration writes in a cluster", "def": "The publisher, the first node, owns configuration writes. Subscribers do call processing when the Cisco CallManager service is active.", "track": "CUCM and CUBE"}, {"term": "What breaks if the publisher is unreachable", "def": "Configuration changes stop. Calls already hosted on subscribers can continue. Do not treat that as a full cluster failure.", "track": "CUCM and CUBE"}, {"term": "+E.164 in the Collaboration 15 Preferred Architecture", "def": "+E.164 is the primary numeric address. Shorter dialing habits are translations on top of it.", "track": "CUCM and CUBE"}, {"term": "the @ wildcard expand to", "def": "The @ wildcard expands to NANP patterns. A route filter such as AREA-CODE narrows them. The unfiltered count is TODO-verify on the Release 15 page. Do not quote 166 unless that page prints it.", "track": "CUCM and CUBE"}, {"term": "can DNA and a trunk disagree", "def": "The Release 15 guide says Dialed Number Analyzer can select the wrong calling-party transformation. Trust the trunk trace.", "track": "CUCM and CUBE"}, {"term": "What replaced Call Home as the preferred Smart Licensing transport", "def": "Smart Transport, from 15SU2. Call Home is deprecated. The product still falls back if smartreceiver.cisco.com is unreachable.", "track": "CUCM and CUBE"}, {"term": "a device pool for, in one sentence", "def": "A device pool binds a phone to a region, a location, a Unified CM group, a date/time group, and the local route group.", "track": "CUCM and CUBE"}, {"term": "class of service on Unified CM", "def": "Partitions plus calling search spaces. There is no separate class-of-service object.", "track": "CUCM and CUBE"}, {"term": "must a block pattern be at least as specific as the route it blocks", "def": "Best match wins on digits. CSS order breaks ties. A short block loses to a longer route pattern.", "track": "CUCM and CUBE"}, {"term": "Use Originator's Calling Search Space for", "def": "Use Originator's Calling Search Space is how a normalization translation keeps the caller's class of service on the second lookup. Confirm the Release 15 checkbox label in the online help before you teach the exact words.", "track": "CUCM and CUBE"}, {"term": "a route list", "def": "A route list is an ordered list of route groups. The route pattern points at the list, not at a single gateway.", "track": "CUCM and CUBE"}, {"term": "a route group", "def": "A route group is a set of gateways or trunks that share a distribution algorithm, such as top-down or circular.", "track": "CUCM and CUBE"}, {"term": "does time-of-day routing change a partition", "def": "Time-of-day routing changes a partition when the partition has a time schedule. Outside the schedule the partition is skipped.", "track": "CUCM and CUBE"}, {"term": "the first four inbound SIP dial-peer tests.", "def": "incoming uri via, then request, then to, then from. Cisco's CUBE dial-peer guide for IOS XE 17.6 lists them in that order.", "track": "CUCM and CUBE"}, {"term": "What comes after URI matching on an inbound SIP peer", "def": "URI: incoming called-number, then answer-address. The Cisco IOS call-routing document then lists destination-pattern against the calling number, and dial-peer 0 if nothing matches.", "track": "CUCM and CUBE"}, {"term": "is dial-peer 0 a finding", "def": "Dial-peer 0 is the default peer. It ignores the codec list, DTMF method, and SIP profile you configured on real peers.", "track": "CUCM and CUBE"}, {"term": "is Early Offer configured on Unified CM", "def": "On the SIP Profile, field Early Offer support for voice and video calls. Best Effort (no MTP inserted) does not insert an MTP to force the offer. The 11.x SRND is the write-up; re-check the label on Release 15.", "track": "CUCM and CUBE"}, {"term": "a 488", "def": "488 means the remote side rejected the session description. Compare m-lines and codecs on both legs.", "track": "CUCM and CUBE"}, {"term": "avoid debug ccsip messages on a busy CUBE", "def": "CUBE: It can spike CPU. VoIP trace is the safer first look on IOS XE 17.3.2 and 17.4.1a and later.", "track": "CUCM and CUBE"}, {"term": "cause 188 often mean on a server-group", "def": "Cause 188 means Options keepalive marked the target down, so the peer is busied out.", "track": "CUCM and CUBE"}, {"term": "the IP trust list stop", "def": "Unsolicited SIP that would become a paid call. The signaling source must be trusted, and the dial peers must still be explicit.", "track": "CUCM and CUBE"}, {"term": "Delayed offer to early offer: where is the answer", "def": "Delayed offer: If CUBE offers early toward the provider, the provider answers in a response, and the original caller may still owe an answer in the ACK if its own leg was delayed.", "track": "CUCM and CUBE"}, {"term": "a SIP profile on CUBE for", "def": "SIP profile: Header and SDP edits on one leg, such as rewriting a=inactive to a=sendrecv when a provider requires it.", "track": "CUCM and CUBE"}, {"term": "Two legs means what on a trace", "def": "An inbound dial peer and an outbound dial peer. Fix the inbound tag before you argue about the outbound pattern.", "track": "CUCM and CUBE"}, {"term": "Expressway opens the traversal connection", "def": "Expressway-C, the traversal client, opens toward Expressway-E, the traversal server.", "track": "CUCM and CUBE"}, {"term": "SRV record is external", "def": "_collab-edge._tls, typically port 8443, pointing at Expressway-E.", "track": "CUCM and CUBE"}, {"term": "SRV record must not be published externally", "def": "_cisco-uds._tcp. That name is for clients already inside, so they find Unified CM directly.", "track": "CUCM and CUBE"}, {"term": "What must the Expressway-E certificate SAN contain", "def": "Expressway-E certificate SAN: The public discovery names clients use, including the collab-edge domain. Private .local names do not belong there.", "track": "CUCM and CUBE"}, {"term": "does Expressway-C's CA need to live for MRA", "def": "In Unified CM tomcat-trust and CallManager-trust, followed by the service restarts the MRA guide names.", "track": "CUCM and CUBE"}, {"term": "a traversal zone", "def": "A traversal zone is the UC traversal relationship between C and E. Both sides must trust the other's certificate chain.", "track": "CUCM and CUBE"}, {"term": "does mutual TLS on 5061 break MRA", "def": "MRA and mutual TLS on the SIP trunk port are incompatible in the Cisco Live and product guidance this lab cites. Do not enable both and expect registration.", "track": "CUCM and CUBE"}, {"term": "an expired Expressway-E cert look like", "def": "Expired Expressway-E cert: External clients fail TLS before any Unified CM login. On-premises phones that never use collab-edge keep working.", "track": "CUCM and CUBE"}, {"term": "Dual NIC on Expressway-E: what is the classic IM&P trap", "def": "XCP traffic can hairpin or black-hole if the internal and external interfaces are not the ones the dual-NIC guide describes.", "track": "CUCM and CUBE"}, {"term": "What two duties does Kari's Law put on an MLTS", "def": "Kari's Law: Direct 911 with no prefix, and notification to a central on-site point when 911 is dialed.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Who does Kari's Law apply to", "def": "Kari's Law applies to multi-line telephone systems manufactured, imported, first sold or leased, or installed after 16 February 2020. The FCC states the rules are forward-looking.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "a dispatchable location", "def": "A dispatchable location is the validated street address of the caller plus additional information such as suite, floor, or room.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "did fixed on-premises MLTS devices have to send automated dispatchable location", "def": "Dispatchable location: 6 January 2021, under the FCC rules for RAY BAUM'S Act, 47 CFR 9.16.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "did non-fixed and off-premises MLTS devices come due", "def": "Off-premises: 6 January 2022. Automated location when technically feasible; otherwise a manual update or the alternative location the rule allows.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "an ERL", "def": "An emergency response location: the zone Emergency Responder tracks, such as a switch port, access point, subnet, or a manual assignment.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "an ELIN", "def": "An ELIN is a DID that represents that ERL toward the PSAP so a callback can return to the right place, including for extension-only users.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "does CER learn where a phone is", "def": "CER: Switch port, access point, IP subnet, or a manual configuration. It then passes ALI or ELIN data toward the national provider.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "HELD in the Release 15 RedSky chapter", "def": "The endpoint stores a location URI from the RedSky server. Unified CM puts that URI in a Geolocation header and routes the emergency INVITE to RedSky.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "RedSky do with that INVITE", "def": "The Release 15 guide says RedSky replaces the identity with the right ELIN and sends the call to the PSAP, and can notify by SMS, email, and a security-desk alert.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Is a 911 route pattern the same as compliance", "def": "Route pattern: No. The pattern only selects a route. Location, notification, and direct dial are separate duties.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "933 for, on Webex Calling", "def": "A test number. Webex's emergency-calling article says to test 933 before you rely on 911. It returns the caller ID and the known address.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Does Webex Calling ELIN replace RedSky", "def": "No. The ELIN help article says ELIN does not change RedSky or PIDF-LO routing. It supplies a callback number from the location's pool.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "What DSCP does the Collaboration 14 PA assign to audio", "def": "EF, which is DSCP 46, including the audio of a video call.", "track": "Voice network and QoS"}, {"term": "What DSCP does that PA assign to prioritized room and desktop video", "def": "AF41, DSCP 34.", "track": "Voice network and QoS"}, {"term": "What DSCP does that PA assign to Jabber, MRA, and edge video", "def": "AF42, DSCP 36, or AF41 if the enterprise will not keep an opportunistic video class.", "track": "Voice network and QoS"}, {"term": "What DSCP is call signaling", "def": "CS3, DSCP 24.", "track": "Voice network and QoS"}, {"term": "a region control", "def": "The maximum audio codec and the video bit rate between devices. It does not meter how many calls fit on a WAN link.", "track": "Voice network and QoS"}, {"term": "a location link control", "def": "How much bandwidth Enhanced Locations CAC will admit between two locations.", "track": "Voice network and QoS"}, {"term": "much does a G.711 or G.722 call deduct in the PA model", "def": "G.711: 80 kbps: 64 kbps of codec plus 16 kbps of IP and UDP overhead.", "track": "Voice network and QoS"}, {"term": "A 384 kbps video call with 64 kbps audio: how does the PA split the pools", "def": "384: 320 kbps from the video pool and 80 kbps from the audio pool, when audio of a video call is deducted from the audio pool.", "track": "Voice network and QoS"}, {"term": "service parameter does that split depend on", "def": "Service parameter: Deduct Audio Bandwidth from Audio Pool for Video Call, under Call Admission Control on the CallManager service.", "track": "Voice network and QoS"}, {"term": "Hub_None", "def": "Hub_None is the default location. Devices that stay there share its links, which is how a phone silently uses the wrong bandwidth budget.", "track": "Voice network and QoS"}, {"term": "Are intra-location bandwidth limits on by default", "def": "No. The PA says intra-location bandwidth is unlimited by default and should stay that way, because a location represents a LAN.", "track": "Voice network and QoS"}, {"term": "Does LBM follow OSPF when a WAN link fails", "def": "OSPF: No. Enhanced Locations CAC is a static model. Weights pick one effective path and do not move when the network reconverges.", "track": "Voice network and QoS"}, {"term": "does AAR run", "def": "AAR: When ELCAC denies the call for lack of bandwidth. The PA says it does not run because the WAN is down or the phone is unregistered, and it applies to intra-cluster endpoint calls.", "track": "Voice network and QoS"}, {"term": "do you mark traffic the PA trusts", "def": "PA: At the access edge. Phones that mark EF and AF41 can be trusted; soft clients often need a re-mark policy.", "track": "Voice network and QoS"}, {"term": "the three PSTN choices in the Webex Calling migration design article.", "def": "Cisco Calling Plans, Cloud Connected PSTN, and premises PSTN through a local gateway.", "track": "Migrations"}, {"term": "a local gateway", "def": "A local gateway is the SBC, often CUBE on IOS XE, that connects Webex Calling to a premises trunk or to Unified CM during coexistence.", "track": "Migrations"}, {"term": "Unified CM SIP port does the local-gateway guide use toward Webex Calling", "def": "The guide's coexistence example sends Unified CM calls that should reach Webex Calling at the local gateway on port 5065, and PSTN calls on 5060. The trunk security profile must allow 5065.", "track": "Migrations"}, {"term": "Can one Cisco IOS router be both local gateway and survivability gateway", "def": "Yes. Webex documents colocation on Cisco IOS managed gateways. High availability is not supported for that local-gateway colocation, and a third-party local gateway does not host survivability.", "track": "Migrations"}, {"term": "a survivability gateway do", "def": "A survivability gateway is where phones at the site register and keep basic calling when Webex Calling cannot be reached.", "track": "Migrations"}, {"term": "the Control Hub migration import start from", "def": "Unified CM Bulk Administration tar files: users and devices. You map device pools toward Webex locations.", "track": "Migrations"}, {"term": "Do partition names move to Webex Calling", "def": "No. Webex Calling class of service is locations, calling permissions, and digit patterns, not Unified CM partitions.", "track": "Migrations"}, {"term": "What should you keep from the Unified CM dial plan", "def": "Unified CM: +E.164 as the stored address. Extension habits are a site dial plan, not a second identity.", "track": "Migrations"}, {"term": "does a Webex route group live", "def": "BRKCOL-2065: a route group is not inside a location. It holds trunks used for premises breakout.", "track": "Migrations"}, {"term": "Dedicated Instance, next to this migration", "def": "Dedicated Instance is Unified CM hosted by Cisco. It is not the same project as moving users onto Webex Calling multi-tenant. Do not promise customer-managed limits inside it without the DI guide.", "track": "Migrations"}, {"term": "What stays on Unified CM during a phased move", "def": "Unified CM: Users you have not migrated, contact-center route points, and any analog or special device the migration report excludes. Size the local-gateway trunk for the calls that still cross.", "track": "Migrations"}, {"term": "INVITE without SDP is which offer model", "def": "INVITE: Delayed offer.", "track": "SIP and media"}, {"term": "INVITE with SDP is which offer model", "def": "INVITE: Early offer.", "track": "SIP and media"}, {"term": "100 Trying mean", "def": "100 Trying means a hop received the INVITE. It is not ringing and not an answer.", "track": "SIP and media"}, {"term": "180 Ringing mean", "def": "180 Ringing means the far end is alerting. Media may or may not be present. 183 is the early-media progress response.", "track": "SIP and media"}, {"term": "is the SDP answer in a delayed-offer call", "def": "Delayed-offer: Often in the ACK, after the 200 carried the offer.", "track": "SIP and media"}, {"term": "404 mean on a trunk", "def": "404 means the number was not found at that hop. On CUBE that is often a failed outbound dial peer, not a carrier rejection.", "track": "SIP and media"}, {"term": "486 mean", "def": "486 means busy here. The user or the trunk refused because the target is busy, not because digits failed to match.", "track": "SIP and media"}, {"term": "503 mean from a provider", "def": "503 means the next hop is unavailable. On CUBE, check server-group keepalive before you blame Unified CM routing.", "track": "SIP and media"}, {"term": "PAI", "def": "P-Asserted-Identity. A provider may want the calling number there rather than in From. Confirm which header that provider bills.", "track": "SIP and media"}, {"term": "What fails first when an Expressway-E certificate expires", "def": "Expressway-E: The TLS handshake from outside clients. Unified CM registration inside the building is a different path.", "track": "CUCM and CUBE"}, {"term": "a chain gap", "def": "A chain gap is the server certificate's issuer name is not the subject of the next certificate you installed.", "track": "CUCM and CUBE"}, {"term": "is a private root on Expressway-E a design error", "def": "Expressway-E: Internet clients do not trust your lab CA. The public edge needs a public chain.", "track": "CUCM and CUBE"}, {"term": "the cert-chain lab refuse to do", "def": "The cert-chain lab does not check signatures or private keys. It checks names, dates, SAN entries, and issuer links you supply.", "track": "CUCM and CUBE"}, {"term": "T302", "def": "T302 is the interdigit timeout. The 12.x SRND describes a 15 second default and a 4 second floor. Re-check the value on a Release 15 cluster before you quote it as current.", "track": "CUCM and CUBE"}, {"term": "a hunt pilot", "def": "A hunt pilot is a pattern that distributes a call across a line group. It still has to live in a partition the caller can see.", "track": "CUCM and CUBE"}, {"term": "extension mobility in one line", "def": "An extension mobility is a user profile logged into a phone. The line CSS comes from the profile, the device CSS from the phone.", "track": "CUCM and CUBE"}, {"term": "a dial-peer group", "def": "Dial-peer group is an outbound steering list hung on the inbound peer, which BRKCOL-2078 uses so direction depends on who started the call.", "track": "CUCM and CUBE"}, {"term": "options keepalive", "def": "An options keepalive is SIP OPTIONS sent to a server-group target. Failure busies the target out. That is the usual cause-188 story.", "track": "CUCM and CUBE"}, {"term": "What port does the X15.2 MRA guide name for media toward Expressway-E", "def": "Expressway-E: UDP 36002 through 59999, plus SIP 5061, HTTPS 8443, and XMPP 5222. Re-check the range on the release you operate.", "track": "CUCM and CUBE"}, {"term": "a traversal client versus a traversal server", "def": "A traversal client versus a traversal server is the client (C) initiates. The server (E) listens. Firewalls then only need to allow the outbound connection from C plus the inbound services on E.", "track": "CUCM and CUBE"}, {"term": "Off-premises CER users: ELIN or DID", "def": "The CER national-provider guide says off-premises locations with no infrastructure visibility are sent against the user DID, not an on-prem ELIN.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "mark audio of a video call as EF in the PA, not AF41", "def": "AF41: So voice stays in the priority queue even when the call also has video. You then have to deduct that audio from the audio CAC pool or you will over-admit.", "track": "Voice network and QoS"}, {"term": "the effective path", "def": "An effective path is the single location-link path LBM chooses by cumulative weight. Equal weights make the choice unstable. Set weight so only one path is best.", "track": "Voice network and QoS"}, {"term": "a Webex Calling location, compared with a Unified CM location", "def": "A Webex location is a site for numbers, emergency address, and PSTN choice. A Unified CM location is a CAC bandwidth object. They share a word and not a database.", "track": "Migrations"}, {"term": "SRST keep", "def": "SRST: A branch router registers the phones when they lose the cluster, with a smaller dial plan. It is not a second publisher.", "track": "CUCM and CUBE"}, {"term": "does a forwarded call reach voicemail", "def": "Unity Connection routing rules, direct versus forwarded. The CSS that forwards must be able to reach the voicemail pilot.", "track": "CUCM and CUBE"}, {"term": "Does IM and Presence choose a PSTN route", "def": "PSTN: No. It is a subscriber application for presence and chat. Call routing stays on Unified CM.", "track": "CUCM and CUBE"}, {"term": "a PSAP", "def": "A PSAP is Public Safety Answering Point. The 911 center that receives the call and the location.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "a B2BUA in one sentence", "def": "B2BUA: CUBE is a back-to-back user agent: it terminates one SIP dialog and creates another, so the two legs can differ.", "track": "CUCM and CUBE"}, {"term": "TURN used for on Expressway", "def": "A media relay when the client cannot send RTP directly. A static-NAT defect on TURN is a known class of one-way media.", "track": "CUCM and CUBE"}, {"term": "a route filter", "def": "A route filter is a clause that shrinks the @ wildcard so you do not install the entire NANP. Keep the associated pattern count inside the guide's limit.", "track": "CUCM and CUBE"}, {"term": "trust store does a phone use to decide Unified CM is genuine", "def": "Trust store: The ITL, and the CTL if the cluster is mixed mode. An Expressway problem does not empty the ITL.", "track": "CUCM and CUBE"}, {"term": "upload a CSV back to Unified CM at the end of the migration flow", "def": "Control Hub builds a manifest of devices to move. Cloud-Connected UC can pick that up, or you upload the CSV in Unified CM Bulk Administration.", "track": "Migrations"}, {"term": "What queue should EF use", "def": "EF: A priority queue, policed to the voice budget. AF41 and AF42 belong in a bandwidth queue, with AF42 dropped first if you keep both.", "track": "Voice network and QoS"}, {"term": "on-site notification mean under Kari's Law", "def": "On-site notification means someone at the site, such as a security desk, learns that 911 was dialed so they can direct responders. A route pattern alone does not send that notice.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Outbound dial-peer tools the CUBE guide names", "def": "Dial-peer: destination route-string, destination URI, and destination-pattern. Default hunt, as of the call-routing note retrieved 2026-10-14, is scheme 0: longest match, then preference, then random.", "track": "CUCM and CUBE"}, {"term": "digit analysis", "def": "A digit analysis is the Unified CM step that takes the dialed string, the effective CSS, and the best matching pattern, then applies a translation or a route.", "track": "CUCM and CUBE"}, {"term": "RedSky company ID: where does Webex Calling store it", "def": "Webex Calling: Control Hub, in the emergency calling / RedSky settings, along with the secret. Phones then learn the LIS address from their config.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "What happens if video CAC is exhausted and AAR is not configured", "def": "The call is denied or a video call may drop to audio if the region and the retry settings allow it. Do not assume AAR exists.", "track": "Voice network and QoS"}, {"term": "MRA registration fails and on-prem phones are fine. First DNS check", "def": "From outside, resolve _collab-edge._tls. From inside, resolve _cisco-uds._tcp. A client on the corporate LAN that finds collab-edge is a split-DNS bug.", "track": "CUCM and CUBE"}, {"term": "a calling permission in Webex Calling", "def": "A calling permission is the class-of-service knob: internal, local, national, international, and similar. It replaces the line CSS block patterns.", "track": "Migrations"}, {"term": "a route pattern point at", "def": "Route pattern: A gateway, a trunk, or a route list. The Release 15 call-routing chapter recommends a route list rather than a bare gateway.", "track": "CUCM and CUBE"}, {"term": "What may a route list contain", "def": "Route list: Only route groups, including local route groups. Not gateways directly.", "track": "CUCM and CUBE"}, {"term": "a route group contain", "def": "Devices. One device may be in more than one route group.", "track": "CUCM and CUBE"}, {"term": "Can a gateway used directly on a route pattern also sit in a route group", "def": "No. The call-routing chapter says a gateway used directly cannot also be in a route group, and the reverse.", "track": "CUCM and CUBE"}, {"term": "the dot in a route pattern", "def": "A zero-width PreDot marker. It is not a dialed digit.", "track": "CUCM and CUBE"}, {"term": "X match", "def": "One digit.", "track": "CUCM and CUBE"}, {"term": "! match", "def": "One or more digits, and it waits for the interdigit timer unless the pattern is urgent.", "track": "CUCM and CUBE"}, {"term": "mark 911 urgent", "def": "So a pattern that uses ! does not hold 911 on the interdigit timer.", "track": "CUCM and CUBE"}, {"term": "a calling-party transformation CSS", "def": "The CSS on a device pool, gateway, or trunk that normalizes the calling number. Release 15 calling-party normalization.", "track": "CUCM and CUBE"}, {"term": "AREA-CODE == 515 mean on an @ filter", "def": "The route filter keeps NANP patterns whose area code is 515. The filter is how you stop @ from matching the world.", "track": "CUCM and CUBE"}, {"term": "can DNA and the trunk disagree on the calling number", "def": "On the calling number, the Release 15 guide says Dialed Number Analyzer can select the wrong calling-party transformation. Trust the trunk trace.", "track": "CUCM and CUBE"}, {"term": "dial-peer hunt 0", "def": "Longest match, then explicit preference, then random. Default, as of the IOS XE call-routing note retrieved 2026-10-14.", "track": "CUCM and CUBE"}, {"term": "a lower preference number mean", "def": "A lower preference number means it is tried first when the match length ties.", "track": "CUCM and CUBE"}, {"term": "huntstop do", "def": "huntstop means that after a failure on that dial peer, the gateway does not try the next peer.", "track": "CUCM and CUBE"}, {"term": "CUBE trust by default", "def": "CUBE: IPv4 and IPv6 session targets and voice class server-group addresses. As of the hardening guide retrieved 2026-10-14.", "track": "CUCM and CUBE"}, {"term": "no ip address trusted authenticate do", "def": "no ip address trusted authenticate accepts any inbound SIP source. It is how toll fraud starts, not a fix.", "track": "CUCM and CUBE"}, {"term": "show ip address trusted list show", "def": "Static entries and dynamic session targets. Dynamic entries drop when the peer is shut or keepalive-down.", "track": "CUCM and CUBE"}, {"term": "a destination dial-peer group", "def": "Destination dial-peer group is an outbound set attached to the inbound peer. Peers outside the group are not used.", "track": "CUCM and CUBE"}, {"term": "do you run debug ccsip messages", "def": "After VoIP trace, for the call you are watching, and then you remove it. It can hurt a busy border.", "track": "CUCM and CUBE"}, {"term": "a voice class codec", "def": "A voice class codec is a named codec list a dial peer offers, so you stop advertising every codec the way dial-peer 0 does.", "track": "CUCM and CUBE"}, {"term": "CUBE platforms did Microsoft list for Teams Direct Routing as of 2026-10-14", "def": "2026-10-14: ISR 1000, ISR 4000, CSR 1000V, ASR 1000, and Catalyst 8000. Re-check the page. Versions live on that page.", "track": "CUCM and CUBE"}, {"term": "Is the Teams SBC list the same as the Azure Communication Services list", "def": "SBC: No. They are different tables. A Teams row is not an Azure row.", "track": "CUCM and CUBE"}, {"term": "What must the voice mail pilot match", "def": "Voice mail pilot: The route pattern that points at Unity Connection.", "track": "CUCM and CUBE"}, {"term": "is Voice Mail Pilot configured", "def": "Advanced Features, Voice Mail, Voice Mail Pilot.", "track": "CUCM and CUBE"}, {"term": "Attempt Sign-In", "def": "The predefined direct rule that sends a recognized user to the sign-in conversation.", "track": "CUCM and CUBE"}, {"term": "Attempt Forward", "def": "Attempt Forward is the predefined forwarded rule that plays the greeting of the user whose extension forwarded the call.", "track": "CUCM and CUBE"}, {"term": "Can you delete Opening Greeting", "def": "Opening Greeting: No. It is always last on both routing tables.", "track": "CUCM and CUBE"}, {"term": "What do star and pound do on the Opening Greeting handler by default", "def": "Opening Greeting: Star is sign-in. Pound is the operator.", "track": "CUCM and CUBE"}, {"term": "do Opening Greeting messages go", "def": "Opening Greeting: The Undeliverable Messages distribution list.", "track": "CUCM and CUBE"}, {"term": "check Redirecting Diversion Header Delivery", "def": "So a forwarded call still carries the original extension. Without it, Unity often plays Opening Greeting.", "track": "CUCM and CUBE"}, {"term": "a Unity search space", "def": "Unity search space is Unity Connection's own ordered list of partitions. It is not a Unified CM calling search space.", "track": "CUCM and CUBE"}, {"term": "Multiple Tenant MWI Modes True do", "def": "Unified CM uses translation patterns to turn voicemail extensions into directory numbers before lighting MWI.", "track": "CUCM and CUBE"}, {"term": "the UCCE 15 solutions overview print as the Unified CCE scale sentence", "def": "UCCE: Up to 36000 multichannel agents. The reference-design chapter also describes a scale-up to 48000. Date the page you quote.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Packaged CCE's overview ceiling", "def": "Packaged CCE's overview ceiling is up to 12000 multichannel agents. 24000 and above are Unified CCE reference designs.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "CVP's SIP service touch", "def": "SIP: Signaling. It is a B2BUA and does not touch RTP. Prompts are HTTP(S) from the voice browser.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "PGs does the UCCE-to-WxCC guide say are typically coresident", "def": "PGs: Agent PG, VRU PG, and MR PG.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Do UCCE scripts import into WxCC", "def": "UCCE: No. You inventory them and recreate flows. WxCC is not a rename of the Router.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "What happens to CCX scripts in the WxCC transition guide", "def": "CCX: They are recreated in the flow builder. Reporting moves to Analyzer.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "urgent priority on a pattern", "def": "An urgent priority is the pattern is acted on as soon as it matches, without waiting for more digits.", "track": "CUCM and CUBE"}, {"term": "a line group", "def": "A line group is an ordered set of directory numbers a hunt pilot distributes. It is not a route group.", "track": "CUCM and CUBE"}, {"term": "FAC", "def": "An FAC is Forced Authorization Code. A code the caller must enter before the route proceeds. It is not a CSS.", "track": "CUCM and CUBE"}, {"term": "CMC", "def": "A CMC is Client Matter Code. A billing tag collected at route time. It does not choose the gateway by itself.", "track": "CUCM and CUBE"}, {"term": "GDPR in a collaboration dial plan", "def": "A GDPR is Global Dial Plan Replication, the catalog of numbers and URIs ILS advertises. Not the privacy regulation.", "track": "CUCM and CUBE"}, {"term": "an MTP", "def": "Media Termination Point. It can anchor or convert media when a call needs it, including some early-offer cases.", "track": "CUCM and CUBE"}, {"term": "a conference bridge", "def": "A conference bridge is a media resource that mixes parties. It is selected from a media resource group list, not from a CSS.", "track": "CUCM and CUBE"}, {"term": "MoH", "def": "Music on hold. An audio source played when a call is held. A one-way-audio hold bug can be the source or the SIP direction attributes.", "track": "CUCM and CUBE"}, {"term": "a SIP trunk security profile", "def": "The Unified CM object that sets transport and authentication for a SIP trunk, including the Unity trunk.", "track": "CUCM and CUBE"}, {"term": "a SIP profile on Unified CM", "def": "The trunk or device object that holds SIP timers and Early Offer support for voice and video calls. Not an IOS voice class sip-profile.", "track": "CUCM and CUBE"}, {"term": "voice class sip-profiles", "def": "Voice class sip-profiles is an IOS named set of header and SDP edits applied on the dial peer you attach it to.", "track": "CUCM and CUBE"}, {"term": "voice class server-group", "def": "A voice class server-group is more than one session target, with preference. Those addresses are trusted by default.", "track": "CUCM and CUBE"}, {"term": "voice class uri", "def": "A voice class uri is a named match against Via, Request-URI, To, or From, used by incoming uri on a dial peer.", "track": "CUCM and CUBE"}, {"term": "incoming uri via", "def": "An incoming uri via is the first inbound SIP dial-peer test in the CUBE dial-peer guide: match the Via header.", "track": "CUCM and CUBE"}, {"term": "an e164-pattern-map", "def": "E164-pattern-map is an outbound dial-peer tool that matches a list of E.164 numbers without one destination-pattern per number.", "track": "CUCM and CUBE"}, {"term": "media bypass in Teams Direct Routing", "def": "A media bypass is a certification column on Microsoft's SBC page. Media can stay off the Teams media processors when the row allows it. Re-check the row.", "track": "CUCM and CUBE"}, {"term": "non-media bypass", "def": "Non-media bypass is the Direct Routing mode where media hairpins through Microsoft. The certified-SBC table marks it separately from media bypass.", "track": "CUCM and CUBE"}, {"term": "a voice mail profile", "def": "A voice mail profile is the Unified CM object that points a phone or line at a voice mail pilot.", "track": "CUCM and CUBE"}, {"term": "easy message access", "def": "easy message access: Unity identifies the user from the calling extension so they can retrieve mail without entering an ID. A PIN may still be required.", "track": "CUCM and CUBE"}, {"term": "identified user messaging", "def": "Identified user messaging means that, on a forwarded internal call, Unity can stamp the message with the caller's extension.", "track": "CUCM and CUBE"}, {"term": "an alternate extension", "def": "An alternate extension is another number Unity treats as the user's extension for sign-in and rules. PSTN callback numbers often need one.", "track": "CUCM and CUBE"}, {"term": "a call handler", "def": "A call handler is a Unity object that plays a greeting and takes caller input. Opening Greeting is the default attendant.", "track": "CUCM and CUBE"}, {"term": "a directory handler", "def": "A directory handler is a Unity object that lets a caller spell a name and transfer. It uses the Unity search space, not the line CSS.", "track": "CUCM and CUBE"}, {"term": "an interview handler", "def": "An interview handler is a Unity object that asks a series of recorded questions. It is not an HR system.", "track": "CUCM and CUBE"}, {"term": "a restriction table", "def": "A restriction table is Unity's allow and block list for transfers and outdials. Independent of the CUCM CSS on the trunk.", "track": "CUCM and CUBE"}, {"term": "Send MWI Requests", "def": "The port checkbox that lets that Unity port turn message waiting on and off.", "track": "CUCM and CUBE"}, {"term": "a CTI route point", "def": "A Unified CM device that accepts a call and hands it to a CTI application such as a contact-center peripheral.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "a PIM", "def": "A PIM is Peripheral Interface Manager. The PG process that speaks to one kind of device, such as Unified CM or CVP.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "the Router in UCCE", "def": "The process that runs scripts and selects a destination. It is not an IP router and not a CUCM route pattern.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "the Logger", "def": "Logger is the UCCE process that stores configuration and historical route data beside the Router.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "a skill group", "def": "A skill group is a collection of agents who can take a class of contact. Membership is not a calling search space.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "a precision queue", "def": "A precision queue is UCCE routing that matches attributes on agents instead of only static skill groups.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Contact Director", "def": "Contact Director is a Unified CCE reference design that distributes contacts across target systems. It is not WxCC.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "SRST", "def": "Survivable Remote Site Telephony. Phones register to the branch router when Unified CM is unreachable.", "track": "CUCM and CUBE"}, {"term": "Enhanced SRST", "def": "SRST with a richer feature set on the IOS gateway, still a WAN-failure mode and not AAR.", "track": "CUCM and CUBE"}, {"term": "MGCP fallback", "def": "An MGCP gateway that drops back to local call control, often H.323 or SIP SRST, when CUCM is gone.", "track": "CUCM and CUBE"}, {"term": "SIP SRST", "def": "Phones use SIP to register to the branch router during fallback, instead of the SCCP SRST path.", "track": "CUCM and CUBE"}, {"term": "SRSV", "def": "An SRSV is Survivable Remote Site Voicemail. A branch Unity cache so users still reach greetings when the central Unity is unreachable.", "track": "CUCM and CUBE"}, {"term": "a service profile", "def": "A service profile is the Unified CM object that points Jabber or the Webex App at UC services: voicemail, directory, CTI, and IM and Presence.", "track": "CUCM and CUBE"}, {"term": "a UC service", "def": "A typed pointer, such as voicemail or directory, that a service profile includes.", "track": "CUCM and CUBE"}, {"term": "an IM and Presence subcluster", "def": "IM and Presence subcluster is a high-availability pair of presence nodes. Users are assigned to one subcluster.", "track": "CUCM and CUBE"}, {"term": "SIP federation", "def": "Presence and IM between organizations using SIP. It is not a CUBE dial peer by itself.", "track": "CUCM and CUBE"}, {"term": "XMPP federation", "def": "Presence federation using XMPP. Expressway or the presence node may front it. It does not route PSTN calls.", "track": "CUCM and CUBE"}, {"term": "a neighbor zone", "def": "A neighbor zone is an Expressway zone to a system it can reach directly, such as Unified CM. Not the traversal pair.", "track": "CUCM and CUBE"}, {"term": "MRA", "def": "Mobile and Remote Access. External clients register to Unified CM through Expressway without a VPN.", "track": "CUCM and CUBE"}, {"term": "a SAN", "def": "Subject Alternative Name. The Expressway-E certificate must list the collab-edge domain clients actually request.", "track": "CUCM and CUBE"}, {"term": "Deduct Audio Bandwidth from Audio Pool for Video Call", "def": "Deduct Audio Bandwidth is the CallManager service parameter that puts a video call's audio into the audio pool. The PA example then takes 80 kbps audio and 320 kbps video from a 384 kbps call.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "RAY BAUM'S Act section 506", "def": "RAY BAUM'S Act section 506 is the dispatchable-location duty for MLTS. Fixed on-premises devices were due 6 January 2021. Non-fixed and off-premises were due 6 January 2022.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Kari's Law's install date", "def": "Kari's Law's install date: MLTS manufactured, imported, sold, leased, or installed after 16 February 2020 must allow direct 911 and on-site notification.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "a survivability gateway", "def": "A survivability gateway is an IOS gateway that registers Webex Calling phones locally when the cloud is unreachable.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "a Webex Calling location", "def": "Webex Calling location is the cloud site object that holds numbers, PSTN choice, and calling permissions. It is not a Unified CM location and it does not run LBM.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "a calling permission", "def": "A calling permission is Webex Calling's class of service: which destination classes a user may dial.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Dedicated Instance include", "def": "Dedicated Instance: A private-cloud Unified CM, Unity Connection, and Expressway, with IM and Presence optional and CER for the Americas. As of the Webex introduction and the DI PA retrieved 2026-10-14.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Who operates Dedicated Instance", "def": "Dedicated Instance: Cisco manages infrastructure, application updates, and disaster recovery. Partners handle network capacity and customer-specific configuration. Do not delete the preconfigured multi-tenant trunks.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "PreDot discard", "def": "PreDot discard is Drop the digits before the dot, then continue analysis or prefix what remains.", "track": "CUCM and CUBE"}, {"term": "a called-party transformation", "def": "Called-party transformation is a pattern applied as the call leaves, often on the gateway CSS, to make the number the carrier expects.", "track": "CUCM and CUBE"}, {"term": "dial-peer 0", "def": "Dial-peer 0 is the inbound peer IOS uses when no configured peer matches. It advertises all voice codecs, enables VAD, and has no DTMF relay.", "track": "CUCM and CUBE"}, {"term": "cause 188", "def": "Cause 188 is Busyout when a server-group peer fails options keepalive.", "track": "CUCM and CUBE"}, {"term": "_collab-edge._tls", "def": "The external DNS SRV that MRA clients use to find Expressway-E.", "track": "CUCM and CUBE"}, {"term": "_cisco-uds._tcp", "def": "The internal DNS SRV on-premises clients use to find Unified CM.", "track": "CUCM and CUBE"}, {"term": "DSCP EF", "def": "Expedited Forwarding, decimal 46. The Collaboration 14 PA marks audio, including audio of a video call, as EF.", "track": "Voice network and QoS"}, {"term": "AF41", "def": "DSCP 34. Collaboration 14 PA marks prioritized desktop and room video as AF41.", "track": "Voice network and QoS"}, {"term": "HELD", "def": "HTTP Enabled Location Delivery. The phone asks a location server for a location URI.", "track": "Emergency calling"}, {"term": "a Unified CM group", "def": "Unified CM group is a prioritized list of up to three servers. First is primary, second backup, third tertiary, assigned through the device pool.", "track": "CUCM and CUBE"}, {"term": "many default routers can the phone Settings menu hold, versus the CM group", "def": "The SRST overview says the phone menu holds at most five. Unified CM puts at most three in the group.", "track": "CUCM and CUBE"}, {"term": "the device pool name limit", "def": "50 characters. Letters, numbers, period, hyphen, underscore, and space, on the Release 15 device-pool chapter.", "track": "CUCM and CUBE"}, {"term": "Who is the NTP source for subscribers", "def": "NTP: The publisher. Subscribers and IM and Presence sync time from it.", "track": "CUCM and CUBE"}, {"term": "call preservation keep", "def": "Active media. Users cannot invoke features such as hold or transfer on that call.", "track": "CUCM and CUBE"}, {"term": "service parameter preserves H.323 calls", "def": "Allow Peer to Preserve H.323 Calls set to True.", "track": "CUCM and CUBE"}, {"term": "What SIP response can a media change produce if the phone lost Unified CM", "def": "Unified CM: 488 with cause 38. Do not start by editing regions.", "track": "CUCM and CUBE"}, {"term": "two things call preservation does not support.", "def": "CTI, TAPI, and JTAPI applications, and third-party H.323 endpoints such as NetMeeting. Annunciator is on the same unsupported list.", "track": "CUCM and CUBE"}, {"term": "What are the three SRST Reference choices", "def": "The three SRST Reference choices are Disable, Use Default Gateway, and User-Defined, under Roaming Sensitive Settings.", "track": "CUCM and CUBE"}, {"term": "Connection Monitor Duration", "def": "Connection Monitor Duration is how long the phone watches Unified CM before it leaves SRST and registers back.", "track": "CUCM and CUBE"}, {"term": "is SRST fallback 10 to 20 seconds", "def": "SRST: Only when the phone has a single Unified CM in its list and an active standby to the router. A three-node group tries the other nodes first.", "track": "CUCM and CUBE"}, {"term": "the default keepalive on the SRST overview", "def": "A default keepalive is 30 seconds. Discovery is typically three keepalives.", "track": "CUCM and CUBE"}, {"term": "mode esrst select", "def": "mode esrst selects Enhanced SRST, in voice register global or telephony-service.", "track": "CUCM and CUBE"}, {"term": "mode Webex-sgw select", "def": "mode Webex-sgw selects Webex Calling survivability gateway mode, in voice register global. It is not Unified CM SRST.", "track": "CUCM and CUBE"}, {"term": "does SIP SRST answer 404 every two minutes", "def": "Phone loads 8.0 and later keepalive while still registered to Unified CM. The 404 is the keepalive answer, not a user call.", "track": "CUCM and CUBE"}, {"term": "CER know about 911 calls placed in SRST", "def": "Nothing. After failback, PSAP callback can follow CER's default for that ELIN. Do not place a live 911 test.", "track": "CUCM and CUBE"}, {"term": "A phone is on the tertiary node. Is that SRST", "def": "No. The tertiary node is still Unified CM. SRST is only after every node in the group is unreachable.", "track": "CUCM and CUBE"}, {"term": "May Expressway-C and Expressway-E share an IP", "def": "Expressway-C: No. The X15.2 requirements page says shared NAT is unsupported.", "track": "CUCM and CUBE"}, {"term": "What SRV does an outside MRA client use", "def": "_collab-edge._tls toward Expressway-E. The requirements example uses port 8443.", "track": "CUCM and CUBE"}, {"term": "What SRV does an inside client use", "def": "_cisco-uds._tcp toward Unified CM, port 8443 in the same example.", "track": "CUCM and CUBE"}, {"term": "From X12.5, must Expressway-C resolve _cisco-uds for the external domain", "def": "No. The client can still need the internal cisco-uds result after it reaches E.", "track": "CUCM and CUBE"}, {"term": "What inbound ports does the internal firewall need for MRA", "def": "MRA: None, on the X15.2 requirements page. C connects outbound to E.", "track": "CUCM and CUBE"}, {"term": "the C-to-E outbound ports on that page.", "def": "C-to-E: SIP TCP 7001, media UDP 2776-2777 or 36000-36011 when large, XMPP TCP 7400, SSH TCP 2222.", "track": "CUCM and CUBE"}, {"term": "the inbound ports to Expressway-E.", "def": "Expressway-E: SIP TCP 5061, HTTPS TCP 8443, XMPP TCP 5222, media UDP 36002-59999.", "track": "CUCM and CUBE"}, {"term": "create the traversal server zone first", "def": "Traversal server: E listens on a specific port. The client zone has to aim at a port that already exists.", "track": "CUCM and CUBE"}, {"term": "the second SIP traversal server port if the first used 7001", "def": "The next increment, not 7001 again. H.323 starts at UDP 6001 and increments the same way.", "track": "CUCM and CUBE"}, {"term": "is an MRA UC traversal zone built", "def": "MRA: Encrypted SIP TLS, TLS verify on, media encryption forced. It is not the same zone as B2B.", "track": "CUCM and CUBE"}, {"term": "do generated CUCM neighbor zones include TLS", "def": "CUCM: When Cluster Security Mode is 1, mixed mode. TCP is always generated.", "track": "CUCM and CUBE"}, {"term": "does Expressway-C's CA chain go on a non-secure CUCM", "def": "tomcat-trust and CallManager-trust, even though the cluster is not in mixed mode.", "track": "CUCM and CUBE"}, {"term": "B2B chaining", "def": "B2B chaining is an Expressway-E can be a traversal client of another Expressway-E, as well as a traversal server for C.", "track": "CUCM and CUBE"}, {"term": "Can a VCS be the traversal peer", "def": "VCS: No. The X15.3 traversal guide says both ends are Expressway.", "track": "CUCM and CUBE"}, {"term": "the default traversal subzone media range on C", "def": "A default traversal subzone media range is 36000 to 59999, under Configuration, Local Zones, Traversal Subzone. Large systems reserve the first twelve ports.", "track": "CUCM and CUBE"}, {"term": "GDPR mean on Unified CM", "def": "GDPR means Global Dial Plan Replication. Not the European privacy regulation.", "track": "CUCM and CUBE"}, {"term": "does ILS run", "def": "On the publisher. Advanced Features, ILS Configuration. Role is Hub Cluster or Spoke Cluster. The first cluster must be a hub.", "track": "CUCM and CUBE"}, {"term": "What checkbox turns on GDPR exchange", "def": "GDPR: Exchange Global Dial Plan Replication Data with Remote Clusters.", "track": "CUCM and CUBE"}, {"term": "a route string identify", "def": "The home cluster. Remote clusters need a SIP route pattern for that string, service Cisco Intercluster Lookup Service.", "track": "CUCM and CUBE"}, {"term": "Is a directory URI routable by itself", "def": "URI: No. Local calls need its partition in the CSS. Intercluster calls use the route string.", "track": "CUCM and CUBE"}, {"term": "the directory URI maximum", "def": "A directory URI maximum is 254 characters after percent-encoding. joe smith#@cisco.com is 20 typed and 24 stored.", "track": "CUCM and CUBE"}, {"term": "Who uses an advertised pattern", "def": "Remote clusters. You cannot use it to route a local call.", "track": "CUCM and CUBE"}, {"term": "ILS Max Number of Learned Objects in Database", "def": "ILS Max Number of Learned Objects is the ceiling. Default 100,000 and maximum 1,000,000 on the page retrieved 2026-10-14. Lowering it below the saved count stops new writes and keeps old rows.", "track": "CUCM and CUBE"}, {"term": "are learned ILS rows written", "def": "ILS: After database replication completes. An empty spoke during replication is not a failed hub.", "track": "CUCM and CUBE"}, {"term": "does Jabber find the home cluster without ILS", "def": "ILS: You configure remote clusters manually, which the planning guide compares to Extension Mobility Cross Cluster.", "track": "CUCM and CUBE"}, {"term": "is the service profile menu", "def": "User Management, User Settings, Service Profile. UC services are the menu beside it.", "track": "CUCM and CUBE"}, {"term": "If the service profile has no IM and Presence configuration, who authenticates", "def": "IM: The Jabber planning chapter says the authenticator is Unified CM.", "track": "CUCM and CUBE"}, {"term": "the first check when RIS shows a phone unregistered", "def": "A first check is DHCP, option 150, the TFTP file, and trust. Then the CM group. Not the route pattern.", "track": "CUCM and CUBE"}, {"term": "Can a learned number use a null partition", "def": "No. The GDPR chapter says learned numbers and patterns must be in a partition, and not a null partition.", "track": "CUCM and CUBE"}, {"term": "5,000 in the capstone", "def": "5,000 is the problem size. Not a subscriber count, not BHCA, not an Expressway maximum.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "a branch in that design", "def": "A branch is a device pool with a Unified CM group and, when the router is its own, a User-Defined SRST reference.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "not share one pool across two SRST routers", "def": "A pool holds one SRST reference, one group, one location, and one local route group.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "does one national pattern serve every site", "def": "Standard Local Route Group selects the gateway on the calling device's pool.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "What do you write for a location you have not measured", "def": "Unmeasured. Do not invent a round number.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "ports does the local-gateway coexistence example use", "def": "Ports: 5065 toward Webex Calling and 5060 toward the PSTN, on the Unified CM side.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "What must you not delete on Dedicated Instance", "def": "The preconfigured SIP trunks between multi-tenant Webex Calling and Dedicated Instance.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Does the CM group size tell you how many nodes to buy", "def": "CM: No. A group holds at most three. Cluster size is a sizing-guide question this room leaves TODO-verify.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "utils network ping belongs on which node when you are proving the path", "def": "The publisher CLI, toward the subscriber or the branch router.", "track": "CUCM and CUBE"}, {"term": "If the node returns inside the KeepAlive timer, what can the phone do", "def": "Stay registered to the current node while the call is still in preservation. Do not teach an instant jump home.", "track": "CUCM and CUBE"}, {"term": "Single-NIC static NAT on Expressway-E is", "def": "not recommended. If you use it, the requirements page says you need NAT reflection. Dual NIC is the design to teach.", "track": "CUCM and CUBE"}, {"term": "Large-appliance media between C and E on the requirements page is", "def": "Large-appliance: UDP 36000 to 36011. UDP 2776 to 2777 is the other row.", "track": "CUCM and CUBE"}, {"term": "a PSTN failover number in GDPR", "def": "PSTN failover number is an enterprise or +E.164 alternate number used when VoIP routing to the learned element fails. The remote cluster still needs a route pattern to a gateway.", "track": "CUCM and CUBE"}, {"term": "A Webex App user in Webex Calling mode", "def": "Webex Calling: does not use this ILS path. Confirm the mode before you edit a service profile.", "track": "CUCM and CUBE"}, {"term": "MRA users are survived by", "def": "MRA: Expressway, not by the branch SRST reference.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "do you copy the branch pool to the other sites", "def": "After one site is proved, including failback and, if hybrid, one Webex call. Not before.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "SIP phone loads older than 8.0 and SRST", "def": "dual-register. Loads 8.0 and later use the two-minute keepalive.", "track": "CUCM and CUBE"}, {"term": "Authenticated SIP phones during fallback may", "def": "SIP: fall back to TCP rather than TLS. Say so if the design requires TLS during the outage.", "track": "CUCM and CUBE"}, {"term": "Dual NIC: which name does C put in the peer field", "def": "NIC: The FQDN of E's internal interface, not the IP, and not the public address unless split DNS and the certificate agree.", "track": "CUCM and CUBE"}, {"term": "The ILS registration popup checkbox says", "def": "ILS: Activate the Intercluster Lookup Service on the publisher in this cluster.", "track": "CUCM and CUBE"}, {"term": "Three emergency lists in the hybrid design", "def": "On-net from T8-R01, the CER default for SRST fallback, and the Webex emergency address with 933. Not one shared ELIN sheet.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Disable on the SRST reference means", "def": "phones in that pool do not try an SRST gateway.", "track": "CUCM and CUBE"}, {"term": "Search history on Expressway tells you", "def": "which zone took the call. A partner URI on the UC traversal zone is a search-rule mistake.", "track": "CUCM and CUBE"}, {"term": "Blocking a learned pattern", "def": "is an ILS local rule checked before routing. A match means Unified CM does not route that learned string. It is not a CSS.", "track": "CUCM and CUBE"}, {"term": "Clustering over the WAN", "def": "WAN: is not the capstone choice. It needs a round-trip figure this room will not invent.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "do configuration writes happen", "def": "On the publisher. Call processing runs where Cisco CallManager is active. T1-R01.", "track": "CUCM and CUBE"}, {"term": "ticket comes first, registration or the route pattern", "def": "Route pattern: Registration. A cluster problem and a dial-plan problem are different tickets. T1-R01.", "track": "CUCM and CUBE"}, {"term": "do you read the database name, a phone count, and a registration timer", "def": "Install guide for your SU, the Collaboration Sizing Tool, and the SIP Profile plus Cisco CallManager service parameters. Entitlements are on License Management. IdPs are in the SSO chapter. Recording method is in that feature chapter. T1-R01.", "track": "CUCM and CUBE"}, {"term": "the 12.x Preferred Architecture call the translation option that keeps the ca...", "def": "Use Originator's Calling Search Space. That page is older than 12 months. T1-R01 does not print a Release 15 screenshot of the checkbox.", "track": "CUCM and CUBE"}, {"term": "many nodes can a Unified CM group hold", "def": "Unified CM: At most three. The device pool is how a phone receives that list. T1-R02.", "track": "CUCM and CUBE"}, {"term": "call preservation keep, and what does it drop", "def": "Audio stays up. Features go down. It is not the same event as a registration move. T1-R02.", "track": "CUCM and CUBE"}, {"term": "a device-level MRGL do to the device pool list", "def": "It hides the pool list. The resource still has to be in an MRG that is in the MRGL the endpoint uses. T1-R07.", "track": "CUCM and CUBE"}, {"term": "Can the fail-call flags replace a missing transcoder", "def": "Fail-call: No. Both flags False can let a call proceed without a software MTP or TRP. They cannot invent a codec converter. T1-R07.", "track": "CUCM and CUBE"}, {"term": "do MTP, conference, annunciator, IVR, and music on hold contend", "def": "MTP: IPVMS is one service and one shared driver on that node. T1-R07.", "track": "CUCM and CUBE"}, {"term": "MTP translates DTMF on a secure call", "def": "A hardware pass-through MTP from 14SU3 on IOS XE 17.10.1a, with TLS. Not IPVMS. Not H.323. Platforms named: 4461, 8200, 8300, 8000V. T1-R07.", "track": "CUCM and CUBE"}, {"term": "the software MTP default of 48", "def": "Software MTP default of 48 is the media chapter's example for a 100-MB NIC. A 10-MB NIC example is about 24. Do not invent a VM NIC count. T1-R07.", "track": "CUCM and CUBE"}, {"term": "the annunciator default, and the dedicated-node ceiling the chapter names", "def": "An annunciator default is 48 simultaneous streams by default. Up to 255 on a dedicated subscriber where CallManager is not running, and up to 400 if that node meets the 10,000-user OVA. T1-R07.", "track": "CUCM and CUBE"}, {"term": "What DTMF does IVR collect, and what is its default caller count", "def": "Out-of-band DTMF only. 48 simultaneous callers by default, and the chapter says not to exceed 48 on a node. T1-R07.", "track": "CUCM and CUBE"}, {"term": "video is possible, which MTP does Unified CM prefer", "def": "An RTCP pass-through MTP from the sponsoring endpoint's MRGL. If none exists it still inserts an MTP. An audio MTP makes the call audio-only unless IPVC is doing the work. T1-R07.", "track": "CUCM and CUBE"}, {"term": "is mixed mode typed, and where is it only read", "def": "Typed on the publisher CLI: utils ctl set-cluster mixed-mode. Read as Cluster Security Mode value 1 under Enterprise Parameters. T1-R09.", "track": "CUCM and CUBE"}, {"term": "broken phrase on the security-modes page will you not type", "def": "Security-modes: set utils cli. The commands are utils ctl set-cluster mixed-mode, utils ctl set-cluster non-secure-mode, and utils ctl update CTLFile. T1-R09.", "track": "CUCM and CUBE"}, {"term": "Does a non-secure cluster have an ITL", "def": "Yes. The CTL is the mixed-mode file. A phone that already has a CTL uses it to judge the next ITL. T1-R09.", "track": "CUCM and CUBE"}, {"term": "LSC or MIC for secure mode, and what do you delete before moving a secure phone", "def": "LSC takes precedence over MIC. Delete the old LSC, because the other cluster's CAPF is not in the CTL, and delete the CTL. T1-R09.", "track": "CUCM and CUBE"}, {"term": "page says a 90-day evaluation cannot carry a secure SIP trunk", "def": "90-day: The Configure Trunks restrictions table, not the mixed-mode procedure. The token still needs Allow export-controlled functionality. T1-R09.", "track": "CUCM and CUBE"}, {"term": "the install state of CDR and CMR", "def": "CDR on, CMR off. Call Diagnostics Enabled defaults to Disabled. T1-R10.", "track": "CUCM and CUBE"}, {"term": "a leading underscore on a CDR filename mean", "def": "leading underscore means the file is still being written. The agent sends it only after that character is gone. T1-R10.", "track": "CUCM and CUBE"}, {"term": "many billing servers can the CDR repository push to", "def": "CDR: Up to three, by FTP or SFTP. A file that was not delivered is left in place and an alarm is raised. T1-R10.", "track": "CUCM and CUBE"}, {"term": "Is there a class-of-service object on Unified CM", "def": "No. Class of service is a partition plus a calling search space. T2-R01.", "track": "CUCM and CUBE"}, {"term": "do emergency patterns belong in the chapter's example", "def": "On the device, in Base_CSS. Toll privilege belongs on the directory number. T2-R01 and T1-R01.", "track": "CUCM and CUBE"}, {"term": "A partition is full of patterns and still unreachable. Why", "def": "No calling search space the caller uses contains it. T2-R01.", "track": "CUCM and CUBE"}, {"term": "What should a route pattern point at", "def": "Route pattern: A route list. A gateway used directly cannot also sit in a route group. T2-R02.", "track": "CUCM and CUBE"}, {"term": "the route list order, and what does the route group order", "def": "The list orders groups. The group orders trunks. Local route group lets one pattern serve many sites. T2-R02.", "track": "CUCM and CUBE"}, {"term": "GDPR mean on a Unified CM dial plan", "def": "GDPR means Global Dial Plan Replication. Not the privacy regulation. T3-R02.", "track": "CUCM and CUBE"}, {"term": "A phone never gets a TFTP file. Is that ILS", "def": "TFTP: No. Trust, option 150, and the Unified CM group come first. T3-R02.", "track": "CUCM and CUBE"}, {"term": "What SIP trunk checkbox makes a forwarded call look like the subscriber", "def": "SIP: Redirecting Diversion Header Delivery, inbound and outbound. T4-R01.", "track": "CUCM and CUBE"}, {"term": "A mailbox answers the wrong person. What do you check before the greeting wav", "def": "The pilot, the profile, or the CSS. Opening Greeting is the last rule when the user is unknown, and you cannot delete it. T4-R01.", "track": "CUCM and CUBE"}, {"term": "is one SIP ladder not enough on CUBE", "def": "A CUBE call is two SIP legs. The inbound dial peer is chosen before the outbound dial peer. T5-R01.", "track": "CUCM and CUBE"}, {"term": "the SIP URI match order to remember", "def": "The SIP URI match order to remember is Via, then the request-URI, then To, then From. T5-R01.", "track": "CUCM and CUBE"}, {"term": "An untrusted source is dropped. Is that a codec failure", "def": "No. With the trust list on, the source is discarded quietly. T5-R01.", "track": "CUCM and CUBE"}, {"term": "do you read a CUBE session count and the recommended IOS XE", "def": "The platform data sheet for that train, and the Cisco software checker. Delayed-offer policy is the provider SIP guide. Cause codes, HA, and local-gateway commands are the guide for your IOS XE train. T5-R01.", "track": "CUCM and CUBE"}, {"term": "State hunt 0.", "def": "Longest match, then preference, then random. huntstop ends the search. T5-R02.", "track": "CUCM and CUBE"}, {"term": "a destination dial-peer group on the inbound peer replace", "def": "Dial-peer: The general outbound search. Prove one peer, then the next. T5-R02.", "track": "CUCM and CUBE"}, {"term": "What are the three pieces of the Unified CM trunk toward CUBE", "def": "SIP profile, security profile, and the trunk device whose destination is CUBE. T5-R03.", "track": "CUCM and CUBE"}, {"term": "the printed destination ceiling on that trunk", "def": "A printed destination ceiling is Sixteen. One of them can be a DNS SRV record. The chapter does not say how Unified CM picks among them. T5-R03.", "track": "CUCM and CUBE"}, {"term": "What do Best Effort and Mandatory say about an MTP", "def": "Best Effort: no MTP is inserted. Mandatory: an MTP is inserted if needed. The detailed insertion rules are not invented in T5-R03.", "track": "CUCM and CUBE"}, {"term": "Run on All Active Unified CM Nodes change", "def": "Run: Which cluster nodes may send the call. It does not replace the CUBE address. T5-R03.", "track": "CUCM and CUBE"}, {"term": "Is Expressway a second PBX for MRA", "def": "PBX: No. Registration stays on Unified CM. Expressway is the traversal and the line-side path. T7-R01.", "track": "CUCM and CUBE"}, {"term": "public DNS record points at Expressway-E", "def": "Expressway-E: _collab-edge._tls. The certificate has to match the name the client looks up. T7-R01.", "track": "CUCM and CUBE"}, {"term": "A phone fails only off premises. Which room owns it", "def": "T7-R01, edge trust or DNS. If it also fails on the LAN, the trust file is T1-R09.", "track": "CUCM and CUBE"}, {"term": "inbound ports do X14.3 and X15.2 both print for Expressway-E", "def": "Inbound ports: SIP TCP 5061, HTTPS 8443, XMPP 5222, and media UDP 36002 through 59999. Retrieved 2026-10-14. T7-R01.", "track": "CUCM and CUBE"}, {"term": "do you read Expressway cluster size and MRA capacity", "def": "The capacity table for the X release you run. The scale at which MRA and business-to-business must split is the Preferred Architecture scalability section for that revision. Both move between releases. T7-R01.", "track": "CUCM and CUBE"}, {"term": "May Expressway-C and Expressway-E share one NAT address", "def": "No. They need different addresses. A shared NAT is unsupported. T7-R03.", "track": "CUCM and CUBE"}, {"term": "DNS name is internal, and which is public", "def": "DNS name: Internal: _cisco-uds._tcp to Unified CM. Public: _collab-edge._tls to Expressway-E. The public side must not answer cisco-uds. T7-R03 and T7-R04.", "track": "CUCM and CUBE"}, {"term": "Do MRA and business-to-business share one neighbor zone", "def": "Business-to-business: They share the edge and still have different zones. Do not collapse them. T7-R03.", "track": "CUCM and CUBE"}, {"term": "Do registered LAN phones prove MRA", "def": "LAN: No. They never asked for collab-edge. T7-R04.", "track": "CUCM and CUBE"}, {"term": "DNS succeeds and sign-in still fails. What Unified CM object is left", "def": "Unified CM: A user profile that does not allow the Jabber services, or that blocks MRA for an OAuth user. T7-R04.", "track": "CUCM and CUBE"}, {"term": "many PSTN options does one Webex Calling location get", "def": "One: Cisco Calling Plans, Cloud Connected PSTN, or a premises Local Gateway. T7-R08.", "track": "CUCM and CUBE"}, {"term": "ports separate Webex Calling from the PSTN in the coexistence example", "def": "5065 toward Webex Calling and 5060 toward the PSTN. The SIP trunk security profile must allow 5065. T7-R08.", "track": "CUCM and CUBE"}, {"term": "Webex Edge Connect", "def": "Webex Edge Connect is Equinix peering of meetings and calling for guaranteed bandwidth and QoS. Not Edge for Devices, and not the Local Gateway. T7-R08.", "track": "CUCM and CUBE"}, {"term": "the Webex for Government Local Gateway column", "def": "Webex is CUBE only, certificate-based, IOS XE 17.12.1a or later, no registration-based gateway, FIPS GCM ciphers. T7-R08.", "track": "CUCM and CUBE"}, {"term": "SRTP cipher does commercial registration-based Webex Calling support in that...", "def": "SRTP cipher: SHA1_80 only. Do not copy that line into the government column. T7-R08.", "track": "CUCM and CUBE"}, {"term": "Kari's Law require, and from which date", "def": "Kari's Law: 911 without a prefix, plus on-site notification, for an MLTS manufactured, imported, first sold or leased, or installed after 16 February 2020. T8-R01.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "a dispatchable location, and what were the two dates", "def": "A dispatchable location is Validated street address plus the detail that finds the caller. Fixed on-premises automated location by 6 January 2021. Non-fixed and off-premises by 6 January 2022. T8-R01.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Does SRST update Emergency Responder", "def": "SRST: No. Do not place a live 911 test from this lab. T8-R01.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "do you read a civil penalty, the Kari's Law upgrade question, and ELINs per ERL", "def": "Kari's Law: The statute and the FCC order for the case, counsel against 47 CFR 9.16, and the CER capacity section for your version. T8-R01.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "will you not say 36000 and 48000 as one UCCE number", "def": "The 15.0(1) solutions sentence says up to 36000 multichannel agents. The reference-design chapter describes a scale-up to 48000. Webex Contact Center is not a rename. T8-R04.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "5,000 in the hybrid design room", "def": "5,000 is the problem size. Not a node count and not a Webex Calling limit. Centralized call processing plus SRST is the branch story. T8-R09.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "does an outbound CUBE SIP profile run", "def": "After destination dial-peer matching, as the last step before the message leaves. CUBE does not remember or act on the edit. Content-length is recalculated. T5-R05.", "track": "CUCM and CUBE"}, {"term": "does an inbound CUBE SIP profile run", "def": "Before regular SIP processing, so the inbound dial peer can change. It stays off until sip-profiles inbound is set under voice service voip, sip. T5-R05.", "track": "CUCM and CUBE"}, {"term": "What runs when Request-URI, Via, From, or To cannot be parsed", "def": "Request-URI: Inbound dial-peer matching fails and the global sip-profile is applied. A profile that exists only on a dial peer never sees that request. T5-R05.", "track": "CUCM and CUBE"}, {"term": "many SIP profile copy variables can you configure", "def": "SIP: 99. u01 through u99 are shared by inbound and outbound profiles. High availability does not checkpoint them to the standby. T5-R05.", "track": "CUCM and CUBE"}, {"term": "does a compact-form rename belong", "def": "It has to be the last rule on that header. Later rules cannot modify the short name. CUBE accepts either form and, by default, does not send compact form. T5-R05.", "track": "CUCM and CUBE"}, {"term": "SDP m-lines can a SIP profile edit", "def": "Audio and video. Image m-lines, such as m=image with udptl t38, cannot be modified. T5-R05.", "track": "CUCM and CUBE"}, {"term": "Can you edit the default script vcs-interop in place", "def": "Vcs-interop: No. Default scripts can be assigned to a trunk or a SIP profile and cannot be edited. Copy Contents into a new script. T5-R05.", "track": "CUCM and CUBE"}, {"term": "do you select a trunk normalization script versus a phone script", "def": "Device, Trunk, Normalization Script for the trunk. Device, Device Settings, SIP Profile for the phone, next to SDP Transparency Profile. T5-R05.", "track": "CUCM and CUBE"}, {"term": "does SIP transparency pass a proprietary header", "def": "When both call legs are SIP. REFER transparency lets Unified CM pass REFER without acting on it and then drop the call. T5-R05.", "track": "CUCM and CUBE"}, {"term": "refer-passthrough do", "def": "refer-passthrough does the default-script line says it removes Unified CM from the call because of a blind transfer between SIP trunks. T5-R05.", "track": "CUCM and CUBE"}, {"term": "the header-length limit after a SIP profile runs", "def": "Header-length limit is the header, including its name, should not exceed 300 characters. If it does, the profile is not applied. The add value is about 220 characters. T5-R05.", "track": "CUCM and CUBE"}, {"term": "do you copy a header CUBE would otherwise drop", "def": "CUBE: voice class sip-copylist, then voice-class sip-copylist on the incoming dial peer. The outbound profile uses peer-header sip. Contact x-cisco-tip is the pass-unsupported example. T5-R05.", "track": "CUCM and CUBE"}, {"term": "does SSO start relative to service discovery", "def": "SSO: After the client has found Expressway-E. _collab-edge and the public cisco-uds failure stay in T7-R04. T7-R06.", "track": "CUCM and CUBE"}, {"term": "the default Authentication path after MRA is turned on", "def": "UCM/LDAP. None is the default only until MRA is first enabled, and it is for functions that are not ordinary MRA. T7-R06.", "track": "CUCM and CUBE"}, {"term": "Who can use Authorize by OAuth token in the X14.3 access-control table", "def": "Access-control: Cisco Jabber and Cisco Webex clients. The simple-OAuth prerequisites block still says Jabber 10.6 or later and Jabber only. Quote the section you are configuring. T7-R06.", "track": "CUCM and CUBE"}, {"term": "Who does Authorize by OAuth token with refresh add", "def": "Authorize by OAuth token: Jabber, Webex, and Cisco IP phones that onboard with activation codes in MRA mode. Also enable OAuth with refresh on Unified CM, and on Unity Connection if Unity is used. T7-R06.", "track": "CUCM and CUBE"}, {"term": "many IdP signing certificates does MRA support", "def": "MRA: One, for signing SAML assertions. Multiple IdP signing certificates are not supported. T7-R06.", "track": "CUCM and CUBE"}, {"term": "does an imported IdP start authenticating users", "def": "After you associate at least one domain. One IdP per domain. One IdP can serve many domains. T7-R06.", "track": "CUCM and CUBE"}, {"term": "What Unified CM parameter must be Enabled before SIP OAuth Mode", "def": "OAuth with Refresh Login Flow. Then add Expressway-C, run utils sipOAuth-mode enable on the publisher, restart Cisco CallManager, and check Enable OAuth Authentication on the phone security profile. T7-R06.", "track": "CUCM and CUBE"}, {"term": "the CEOAuth neighbor", "def": "CEOAuth neighbor: From X12.5, Expressway names it CEOAuth plus the Unified CM name when SIP OAuth Mode is enabled. A search rule at priority 45 is created with it. T7-R06.", "track": "CUCM and CUBE"}, {"term": "What happens to secure profiles if the cluster is not mixed", "def": "They are downgraded to use TCP. CEtls is created when Cluster Security Mode is 1, Mixed. CEtcp is the TCP neighbor. T7-R06.", "track": "CUCM and CUBE"}, {"term": "What has to be true before you export SAML metadata", "def": "SAML: Expressway-C has a valid connection to Expressway-E. Export from the primary peer. New deployments default to one cluster-wide file. T7-R06.", "track": "CUCM and CUBE"}, {"term": "the X14.3 configuration chapter say about an AAAA record", "def": "DNS needs a valid AAAA for Expressway-E. The MRA client returns it during the collab-edge TLS SRV query. T7-R06.", "track": "CUCM and CUBE"}, {"term": "Does SSO choose a route or replace the Expressway-E certificate", "def": "No. Calling search spaces stay in the dial plan. The certificate is T7-R01. SSO is the identity step after the client reaches the edge. T7-R06.", "track": "CUCM and CUBE"}, {"term": "Does changing the class of service on a Unity template move existing users", "def": "No. Editing the settings inside the class affects new and existing members. Move an existing user from Class of Services, Class of Service Membership. T4-R02.", "track": "CUCM and CUBE"}, {"term": "Unity classes of service cannot be deleted", "def": "System and Voice Mail User COS. VoiceMailUserTemplate and AdministratorTemplate can be edited and cannot be deleted. T4-R02.", "track": "CUCM and CUBE"}, {"term": "does an administrator who needs voice mail get two accounts", "def": "One account has no mailbox and signs in to Administration. The other has a mailbox and sends and receives messages. T4-R02.", "track": "CUCM and CUBE"}, {"term": "the private-list cap the Unity chapter prints", "def": "Private-list cap the Unity chapter prints is the class sets the maximum, up to 99. The worked case allows 15. The phone ignores empty lists. The Messaging Assistant counts a named empty list. T4-R02.", "track": "CUCM and CUBE"}, {"term": "Can you edit a Unity system role", "def": "No. System roles cannot be created, modified, or deleted. Only a System Administrator can assign them. Help Desk Administrator resets passwords and PINs, unlocks accounts, and views settings. T4-R02.", "track": "CUCM and CUBE"}, {"term": "What are the Based on Template values on the New User page", "def": "Based is VoiceMailUserTemplate and AdministratorTemplate. The add-user procedure does not apply to Business Edition end users. T4-R02.", "track": "CUCM and CUBE"}, {"term": "Who can delete the install Administrator account", "def": "Only after the System Administrator role sits on at least one other user. Operator, Undeliverable Messages Mailbox, and Unity Connection Messaging System cannot be deleted. T4-R02.", "track": "CUCM and CUBE"}, {"term": "Is a Unity class of service a Unified CM calling search space", "def": "No. It limits mailbox features for members of that class. The membership page is Class of Services, plural. T4-R02.", "track": "CUCM and CUBE"}, {"term": "pre-upgrade version can use a clusterwide direct standard upgrade to Release 15", "def": "Pre-upgrade version: 12.5(1) or later. Software Upgrades, Install/Upgrade Cluster is hidden when From is pre-12.5(1). The publisher CLI is utils system upgrade cluster. T8-R10.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Is there a direct refresh from pre-12.5.x to Release 15", "def": "No. 10.5, 11.0, 11.5, and 12.0 use a PCD 15 migration or a fresh install with data import. T8-R10.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "the switch-version order", "def": "Switch-version order is publisher inactive first. Switch and reboot the publisher before any subscriber. Wait for replication before a COP or a configuration change. T8-R10.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "UDS contact search return until every node has switched", "def": "503 Service Unavailable. That hits newly signed-in Jabber clients and desk phones that use UDS. T8-R10.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "can 14SU4 go", "def": "14SU4: 15SU2 or higher. 15 and 15SU1a are not a valid option. The planning table names CSCwi85184. T8-R10.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "run the Upgrade Readiness COP", "def": "The tasks chapter says it reduces the chance of a failed upgrade. The example name is ciscocm.preUpgradeCheck-00019.cop.sgn, and the latest filename may differ. It is fully supported from 10.x. T8-R10.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "is switching back to the old version unsupported", "def": "On migrations. Most direct upgrades can switch back, and configuration made since the upgrade is lost. T8-R10.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "the Release 15 deprecated-phone row say", "def": "Deprecated-phone: No additional endpoints are deprecated. 7970G, 7971G-GE, and 7921G are on the 12.0(1) row. T8-R10.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "a hunt list", "def": "A hunt list is the prioritized list of line groups behind a hunt pilot. Enable this Hunt List must be checked or the list does not run. T2-R07.", "track": "CUCM and CUBE"}, {"term": "the default Distribution Algorithm", "def": "The default Distribution Algorithm is Longest Idle Time. It offers the call only to idle members, longest idle first. T2-R07.", "track": "CUCM and CUBE"}, {"term": "Broadcast do in a line group", "def": "Broadcast rings every idle or available member of the line group at the same time. Do not put shared-line directory numbers in that group. T2-R07.", "track": "CUCM and CUBE"}, {"term": "HLog change", "def": "HLog logs the phone out of every line group associated with it, because hunt group log off is device-based. T2-R07.", "track": "CUCM and CUBE"}, {"term": "the 3200 hunt-queue figure", "def": "3200 is the combined queue-slot limit on one subscriber node, the sum of Maximum Number of Callers Allowed in Queue. T2-R07.", "track": "CUCM and CUBE"}, {"term": "the default hunt-queue wait", "def": "The default maximum wait in a hunt queue is 900 seconds, and the range is 0 to 3600 seconds. T2-R07.", "track": "CUCM and CUBE"}, {"term": "What happens when every hunt member is logged out and queuing is on", "def": "The hunt pilot still queues calls when every member is logged out. Hunt Group Logoff Notification does not play. T2-R07.", "track": "CUCM and CUBE"}, {"term": "the broadcast directory-number recommendation with queuing", "def": "A single line group that uses broadcast with call queuing should have no more than 35 directory numbers. T2-R07.", "track": "CUCM and CUBE"}, {"term": "the cluster hunt list device maximum", "def": "The cluster hunt list device maximum is 15000 on one Unified CM cluster. T2-R07.", "track": "CUCM and CUBE"}, {"term": "RNA Reversion Timeout do", "def": "RNA Reversion Timeout is the line-group timer, in seconds, before the No Answer hunt option moves the call. The chapter does not print a default number of seconds. T2-R07.", "track": "CUCM and CUBE"}, {"term": "does Opening Greeting sit in a routing table", "def": "Opening Greeting is always the last rule in both the direct table and the forwarded table, and it cannot be deleted. T4-R04.", "track": "CUCM and CUBE"}, {"term": "a blank routing-rule field match", "def": "A blank routing-rule field matches everything. Specify only the criteria that should select the rule. T4-R04.", "track": "CUCM and CUBE"}, {"term": "search space identifies a Unity caller before sign-in", "def": "The routing rule's search space identifies the caller before sign-in. The user profile search space applies only after sign-in succeeds. T4-R04.", "track": "CUCM and CUBE"}, {"term": "Route from Next Call Routing Rule do on the final rule", "def": "Route from Next Call Routing Rule applies the final rule again when the call is already on that rule. T4-R04.", "track": "CUCM and CUBE"}, {"term": "menu holds Unity routing rules", "def": "Call Management > Call Routing holds Direct Routing Rules and Forwarded Routing Rules. T4-R04.", "track": "CUCM and CUBE"}, {"term": "Arbiter trace levels cover Unity call routing", "def": "Arbiter micro trace levels 14, 15, and 16 cover call routing. Routing Rules level 11 and CDE level 4 are the companion traces. T4-R04.", "track": "CUCM and CUBE"}, {"term": "would a known user hear the Opening Greeting", "def": "A known user hears the Opening Greeting when the calling extension is outside the Attempt Sign-In search scope, or when a different direct rule matched first. T4-R04.", "track": "CUCM and CUBE"}, {"term": "a forwarded non-user extension reach", "def": "A forwarded non-user extension, such as a conference room, reaches the Opening Greeting on the forwarded table. T4-R04.", "track": "CUCM and CUBE"}, {"term": "did video greetings arrive on Attempt Sign-In", "def": "Unity Connection 10.0(1) and later can play and record video and audio greetings when the caller reaches Attempt Sign-In. T4-R04.", "track": "CUCM and CUBE"}, {"term": "What search space does cross-server sign-in need", "def": "Cross-server sign-in needs the remote users' partitions inside the Attempt Sign-In search space on the originating server. T4-R04.", "track": "CUCM and CUBE"}, {"term": "a calling party transformation pattern", "def": "A calling party transformation pattern adapts the calling number. The chapter's example replaces an extension with the office main number. T2-R04.", "track": "CUCM and CUBE"}, {"term": "a called party transformation pattern", "def": "A called party transformation pattern adapts the called number. The chapter's example keeps the last five digits of a ten-digit call. T2-R04.", "track": "CUCM and CUBE"}, {"term": "number selects the SIP trunk calling-party mask", "def": "The pre-transform calling number, the extension on the IP phone, selects the SIP trunk calling-party mask even if a route pattern already changed the number. T2-R04.", "track": "CUCM and CUBE"}, {"term": "is DNA wrong about the calling party transformation mask", "def": "DNA selects the calling party transformation mask from the transformed number. The call-routing chapter says that is the wrong behavior of DNA. T2-R04.", "track": "CUCM and CUBE"}, {"term": "Calling Party Transformation CSS of None do", "def": "Calling Party Transformation CSS of None means the transformation does not match and is not applied. T2-R04.", "track": "CUCM and CUBE"}, {"term": "+:1 do to 04423452345", "def": "The service parameter +:1 strips one digit and adds a plus, so 04423452345 becomes +4423452345. T2-R04.", "track": "CUCM and CUBE"}, {"term": "+1:6 do to 552345", "def": "The service parameter +1:6 strips six digits and leaves the prefix, so 552345 becomes +1. T2-R04.", "track": "CUCM and CUBE"}, {"term": "+1:8 do to 552345", "def": "The service parameter +1:8 strips more digits than 552345 contains, so the final calling number is blank. T2-R04.", "track": "CUCM and CUBE"}, {"term": "many digits can Calling Party Normalization strip", "def": "Calling Party Normalization allows only 24 digits to be stripped. A strip value of :26 is rejected. T2-R04.", "track": "CUCM and CUBE"}, {"term": "do clusterwide calling-party prefixes apply", "def": "Clusterwide Incoming Calling Party prefixes apply only when the prefix is Default on both the device and the device pool. T2-R04.", "track": "CUCM and CUBE"}, {"term": "CSS wins for a phone roaming inside its Device Mobility Group", "def": "The roaming device pool's Calling Party Transformation CSS wins even when Use Device Pool Calling Party Transformation CSS is unchecked. T2-R04.", "track": "CUCM and CUBE"}, {"term": "What @ expansion count does the Release 15 call-routing chapter print", "def": "The Release 15 call-routing chapter does not print an @ expansion count. Its examples include 0, 1411, and 19725551234. It does not print 166. T2-R04.", "track": "CUCM and CUBE"}, {"term": "Calling search space", "def": "An ordered list of partitions. Unified CM concatenates the directory-number CSS and the device CSS. The directory number CSS takes precedence.", "track": "CUCM and CUBE"}, {"term": "Publisher", "def": "The first Unified CM node. It owns configuration writes. Call processing usually runs on subscribers.", "track": "CUCM and CUBE"}, {"term": "Dial-peer 0", "def": "The default inbound dial peer IOS uses when nothing else matches. It does not carry your codec list or SIP profile.", "track": "CUCM and CUBE"}, {"term": "Cause 188", "def": "A CUBE busyout symptom when a server-group peer fails options keepalive.", "track": "CUCM and CUBE"}, {"term": "Expressway-C", "def": "The traversal client inside the trusted network. It opens the connection toward Expressway-E.", "track": "CUCM and CUBE"}, {"term": "Expressway-E", "def": "The traversal server in the DMZ. Its public certificate must list the collab-edge discovery domain.", "track": "CUCM and CUBE"}, {"term": "collab-edge", "def": "The external DNS SRV _collab-edge._tls that MRA clients use to find Expressway-E.", "track": "CUCM and CUBE"}, {"term": "cisco-uds", "def": "The internal DNS SRV _cisco-uds._tcp that on-premises clients use to find Unified CM.", "track": "CUCM and CUBE"}, {"term": "HELD", "def": "HTTP Enabled Location Delivery. The phone asks a location server for a location URI and Unified CM can place that URI in a Geolocation header.", "track": "Emergency calling"}, {"term": "DSCP EF", "def": "Expedited Forwarding, decimal 46. The Collaboration Preferred Architecture marks audio, including audio of a video call, as EF.", "track": "Voice network and QoS"}, {"term": "AF41", "def": "Assured Forwarding 41, DSCP 34. Preferred Architecture marks prioritized desktop and room-system video as AF41.", "track": "Voice network and QoS"}, {"term": "AF42", "def": "Assured Forwarding 42, DSCP 36. Preferred Architecture marks Jabber, MRA, and edge video as AF42 when the network has an opportunistic video class.", "track": "Voice network and QoS"}, {"term": "CS3", "def": "Class Selector 3, DSCP 24. Call signaling marking in the Collaboration QoS guidance.", "track": "Voice network and QoS"}, {"term": "Location", "def": "Unified CM object that represents a LAN in Enhanced Locations CAC. Links between locations carry the bandwidth budget.", "track": "Voice network and QoS"}, {"term": "LBM", "def": "Location Bandwidth Manager. Admits or denies calls. It does not mark DSCP and it does not detect a WAN failure.", "track": "Voice network and QoS"}, {"term": "Local gateway", "def": "A Cisco IOS XE or third-party SBC that connects Webex Calling to premises PSTN or to Unified CM.", "track": "Migrations"}, {"term": "SIP 488", "def": "Not Acceptable Here. The far end rejected the SDP. Read codecs before you change the route.", "track": "CUCM and CUBE"}, {"term": "VoIP trace", "def": "show voip trace on CUBE. The debug-collection note says to prefer it before debug ccsip messages. It is on by default on recent IOS XE.", "track": "CUCM and CUBE"}, {"term": "Route filter", "def": "Clauses such as AREA-CODE that discard NANP patterns created by the @ wildcard.", "track": "CUCM and CUBE"}, {"term": "PreDot", "def": "The dot in a pattern. It marks digits to discard. It is not a dialed digit.", "track": "CUCM and CUBE"}, {"term": "@ wildcard", "def": "Stands in for NANP patterns. Use a route filter. Do not quote an unfiltered expansion count unless the page you opened prints it.", "track": "CUCM and CUBE"}, {"term": "Digit analysis", "def": "Unified CM's search of the dialed digits against the effective CSS.", "track": "CUCM and CUBE"}, {"term": "FAC", "def": "Forced Authorization Code, collected before a route pattern proceeds.", "track": "CUCM and CUBE"}, {"term": "CMC", "def": "Client Matter Code, a billing tag collected at route time.", "track": "CUCM and CUBE"}, {"term": "Time-of-day routing", "def": "A partition that is reachable only inside a time period and time schedule.", "track": "CUCM and CUBE"}, {"term": "GDPR", "def": "Global Dial Plan Replication. The catalog ILS advertises. Not a privacy law.", "track": "CUCM and CUBE"}, {"term": "DNA", "def": "Dialed Number Analyzer. Useful, and able to pick the wrong calling-party transformation. Trust the trunk trace.", "track": "CUCM and CUBE"}, {"term": "+E.164", "def": "The global form of a phone number, starting with +. The Collaboration 15 PA treats it as the primary numeric address.", "track": "CUCM and CUBE"}, {"term": "Dial-peer hunt 0", "def": "Default outbound order: longest match, then lower preference, then random. As of 2026-10-14.", "track": "CUCM and CUBE"}, {"term": "Preference", "def": "On a dial peer, a lower number is tried first when the match length ties.", "track": "CUCM and CUBE"}, {"term": "huntstop", "def": "Stops outbound hunting after a failure on that dial peer.", "track": "CUCM and CUBE"}, {"term": "Trusted list", "def": "CUBE's source check. Session targets and server groups are trusted by default. Untrusted INVITEs are silently discarded.", "track": "CUCM and CUBE"}, {"term": "Voice class", "def": "A named IOS object a dial peer points at: codec, URI, SIP profile, server group, or dial-peer group.", "track": "CUCM and CUBE"}, {"term": "SIP profile (IOS)", "def": "voice class sip-profiles. Header and SDP edits on one leg. Not the Unified CM SIP Profile page.", "track": "CUCM and CUBE"}, {"term": "SIP Profile (CUCM)", "def": "The Unified CM object that holds Early Offer support for voice and video calls.", "track": "CUCM and CUBE"}, {"term": "Dial-peer group", "def": "A destination set on the inbound peer. Outbound matching stays inside it.", "track": "CUCM and CUBE"}, {"term": "Server group", "def": "voice class server-group. Several session targets. Their addresses are trusted.", "track": "CUCM and CUBE"}, {"term": "debug ccsip messages", "def": "Prints SIP on a CUBE. Use it after VoIP trace and turn it off.", "track": "CUCM and CUBE"}, {"term": "Voice mail pilot", "def": "The number users dial, and the number forwards use, to reach Unity. It must match the route pattern.", "track": "CUCM and CUBE"}, {"term": "Voice mail profile", "def": "Points a phone or a line at a voice mail pilot. The pilot number and the route pattern must match, or the Messages button goes nowhere.", "track": "CUCM and CUBE"}, {"term": "Attempt Sign-In", "def": "Unity's predefined direct rule. Recognized users go to sign-in.", "track": "CUCM and CUBE"}, {"term": "Attempt Forward", "def": "Unity's predefined forwarded rule. The forwarding extension selects the greeting.", "track": "CUCM and CUBE"}, {"term": "Opening Greeting", "def": "Unity's last routing rule and the default automated attendant. It cannot be deleted.", "track": "CUCM and CUBE"}, {"term": "Unity search space", "def": "An ordered list of Unity partitions. Not a Unified CM calling search space.", "track": "CUCM and CUBE"}, {"term": "Restriction table", "def": "Unity's allow and block list for transfers. Independent of the CUCM CSS.", "track": "CUCM and CUBE"}, {"term": "Alternate extension", "def": "A second number Unity treats as the user, for sign-in or forwarded calls.", "track": "CUCM and CUBE"}, {"term": "Call handler", "def": "A Unity greeting plus caller input. Opening Greeting is one.", "track": "CUCM and CUBE"}, {"term": "Directory handler", "def": "A Unity object that looks up a user by name. It is not the opening greeting and it is not a Unified CM directory URI.", "track": "CUCM and CUBE"}, {"term": "Interview handler", "def": "A Unity object that asks a sequence of questions.", "track": "CUCM and CUBE"}, {"term": "VPIM", "def": "Voice Profile for Internet Mail. How Unity systems exchange messages with other voicemail systems.", "track": "CUCM and CUBE"}, {"term": "Single inbox", "def": "Voicemail delivered into an email mailbox. Sizing limits stay on the design guide.", "track": "CUCM and CUBE"}, {"term": "Router (UCCE)", "def": "The script engine that selects an agent or a treatment. Not an IP router.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Peripheral Gateway", "def": "The UCCE edge that faces Unified CM, CVP, or a multichannel source.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "WxCC", "def": "Webex Contact Center. A cloud contact center. Not a rename of UCCE or UCCX.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Contact Director", "def": "A Unified CCE reference design that sends contacts to other systems.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "UCCX", "def": "Unified Contact Center Express. The smaller on-premises product beside Unified CM.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "PCCE", "def": "Packaged Contact Center Enterprise. A bounded Unified CCE reference design, up to 12000 agents in the 15.0(1) overview sentence.", "track": "CUCM and CUBE"}, {"term": "SRST", "def": "Survivable Remote Site Telephony. Branch registration when Unified CM is unreachable.", "track": "CUCM and CUBE"}, {"term": "Enhanced SRST", "def": "A richer SRST feature set on the branch router. Still a WAN-failure mode.", "track": "CUCM and CUBE"}, {"term": "MGCP fallback", "def": "The gateway leaves CUCM MGCP control and runs local call processing.", "track": "CUCM and CUBE"}, {"term": "SRSV", "def": "Survivable Remote Site Voicemail. Unity Connection's branch survivability, distinct from router SRST. The port and mailbox caps stay TODO-verify.", "track": "CUCM and CUBE"}, {"term": "Service profile", "def": "Points a client at UC services: voicemail, directory, CTI, presence.", "track": "CUCM and CUBE"}, {"term": "UC service", "def": "One typed destination inside a service profile: voicemail, directory, conferencing, or IM and Presence. The profile is what Jabber retrieves after it finds the home cluster.", "track": "CUCM and CUBE"}, {"term": "Subcluster", "def": "A high-availability pair of IM and Presence nodes. Users are assigned to a subcluster. It is not a Unified CM group.", "track": "CUCM and CUBE"}, {"term": "SIP federation", "def": "Presence and instant messaging with another organization over SIP. It is not a SIP trunk for phone calls, and it is not Global Dial Plan Replication.", "track": "CUCM and CUBE"}, {"term": "XMPP federation", "def": "Presence and instant messaging with another organization over XMPP. Expressway can carry the XMPP traversal for MRA on TCP 7400 in the X15.2 firewall list.", "track": "CUCM and CUBE"}, {"term": "Traversal zone", "def": "The Expressway zone pair that crosses a firewall. Expressway-C is the traversal client. Expressway-E is the traversal server. MRA uses a Unified Communications traversal zone.", "track": "CUCM and CUBE"}, {"term": "Neighbor zone", "def": "An Expressway zone to a directly reachable system such as Unified CM.", "track": "CUCM and CUBE"}, {"term": "MRA", "def": "Mobile and Remote Access through Cisco Expressway. An external client finds Expressway-E with _collab-edge._tls, then Expressway-C reaches Unified CM.", "track": "CUCM and CUBE"}, {"term": "SAN", "def": "Subject Alternative Name on a certificate. Expressway-E must list the collab-edge domain.", "track": "CUCM and CUBE"}, {"term": "Music on hold", "def": "The audio a held party hears. The source is chosen through the media resource group list. SIP SRST's own overview says music on hold is not supported for a hold invoked from a SIP phone on the releases that table lists.", "track": "CUCM and CUBE"}, {"term": "Hub_None", "def": "The default Unified CM location. Devices there do not deduct link bandwidth.", "track": "Voice network and QoS"}, {"term": "Location link", "def": "The bandwidth budget between two Unified CM locations. Weight picks the path. LBM does not follow OSPF.", "track": "Voice network and QoS"}, {"term": "Deduct audio parameter", "def": "Deduct Audio Bandwidth from Audio Pool for Video Call. Keeps EF audio in the audio pool.", "track": "Voice network and QoS"}, {"term": "G.711 deduction", "def": "80 kbps in the Collaboration 14 PA example: 64 kbps payload plus 16 kbps IP and UDP.", "track": "Voice network and QoS"}, {"term": "CER", "def": "Cisco Emergency Responder. Tracks phones to ERLs and ELINs. On Dedicated Instance the introduction limits CER to the Americas.", "track": "Emergency calling"}, {"term": "RedSky", "def": "A location provider Webex Calling and Unified CM can use for emergency location.", "track": "Emergency calling"}, {"term": "Calling permission", "def": "Webex Calling's class of service. It does not import Unified CM calling search spaces. T8-R06 is the migration room.", "track": "Migrations"}, {"term": "Webex Calling location", "def": "A cloud site: numbers, PSTN, and permissions. Not a Unified CM location.", "track": "Migrations"}, {"term": "Cisco Calling Plans", "def": "A Webex Calling PSTN option where Cisco is the carrier.", "track": "Migrations"}, {"term": "Premises PSTN", "def": "Webex Calling uses your trunks through a local gateway.", "track": "Migrations"}, {"term": "Calling Plans (Teams)", "def": "Microsoft's own PSTN attachment for Teams Phone. Not Direct Routing.", "track": "CUCM and CUBE"}, {"term": "Class of restriction", "def": "The SRST habit of limiting what a branch phone may dial while survived.", "track": "CUCM and CUBE"}, {"term": "Options keepalive", "def": "SIP OPTIONS between CUBE and a server-group target. Failure can busy the target out with cause 188.", "track": "CUCM and CUBE"}, {"term": "SDP", "def": "Session Description Protocol. Codecs, ports, and direction. A 488 means the far end rejected it.", "track": "CUCM and CUBE"}, {"term": "Administration and Data Server", "def": "The UCCE server administrators and historical reporting use beside the Logger.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Reference design", "def": "A tested UCCE shape with a published agent scale, such as 2000 or 4000. Exceeding it means pick a larger design, not a blog number.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Smart Licensing", "def": "The Release 15 license transport. From 15SU2 the preferred transport taught in T1-R01 is Smart Transport.", "track": "CUCM and CUBE"}, {"term": "Unified CM group", "def": "The ordered subscribers a device pool uses for registration.", "track": "CUCM and CUBE"}, {"term": "Network Based Recording", "def": "CUCM invites a recorder from the built-in bridge or from a gateway forking session.", "track": "CUCM and CUBE"}, {"term": "Media forking", "def": "CUBE copies RTP toward a recorder. It changes SDP and can look like one-way audio.", "track": "CUCM and CUBE"}, {"term": "SRTP", "def": "Encrypted RTP. It requires a key exchange the trunks actually allow.", "track": "CUCM and CUBE"}, {"term": "TLS", "def": "Encrypted SIP. A trust-list drop is not an expired certificate, and an expired certificate is not a CSS miss.", "track": "CUCM and CUBE"}, {"term": "Box-to-box HA", "def": "CUBE high availability between two routers. The procedure stays on the HA guide for the IOS XE you run.", "track": "CUCM and CUBE"}, {"term": "Local route group name", "def": "An extra named local route group beyond Standard Local Route Group, still mapped on the device pool.", "track": "CUCM and CUBE"}, {"term": "Transformation CSS", "def": "The calling or called party transformation CSS. It is not the line CSS and it is not consulted the same way.", "track": "CUCM and CUBE"}, {"term": "Discard Digits", "def": "The instruction on a pattern: PreDot, or a fixed number of leading digits.", "track": "CUCM and CUBE"}, {"term": "Prefix Digits", "def": "Digits added after discard, such as + on a globalization translation.", "track": "CUCM and CUBE"}, {"term": "Blocked pattern", "def": "A translation or route pattern whose route option is Block, used to reject a class of calls inside a CSS.", "track": "CUCM and CUBE"}, {"term": "Call Forward CSS", "def": "The CSS used when a phone forwards. It can be narrower or wider than the line CSS. A forward to voicemail still needs the pilot.", "track": "CUCM and CUBE"}, {"term": "Voicemail profile mask", "def": "The multitenant example in the Unity SIP guide: 972813XXXX beside 214333XXXX.", "track": "CUCM and CUBE"}, {"term": "Undeliverable Messages", "def": "The distribution list that receives messages left in the Opening Greeting handler.", "track": "CUCM and CUBE"}, {"term": "Cross-server sign-in", "def": "A user dials another Unity server's pilot and is identified only if the search space at Attempt Sign-In includes them.", "track": "CUCM and CUBE"}, {"term": "Dialed number (UCCE)", "def": "The key the Router uses to pick a script. It is the number after your translations, not the number the caller thinks they dialed.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Reserved", "def": "UCCE has selected the agent and is delivering the call. A silent phone is then a device or PG problem.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "ECC variable", "def": "Expanded call context. Data the script attaches for the desktop. WxCC desktops do not inherit it automatically.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "SIP proxy (contact center)", "def": "A proxy between the gateway and CVP so more than one CVP can take the call.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Comprehensive call flow", "def": "The CVP flow reference designs support: treatment, queue, and transfer to an agent.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Non-reference design", "def": "A contact-center shape outside the published reference designs, including some Unified IP IVR deployments. Limits change.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Unified IP IVR", "def": "An older JTAPI treatment option discussed with non-reference designs. Not the reference-design queue.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Mobile Agent", "def": "An agent who takes calls on a PSTN phone. It has its own PG capacity notes in the design guide.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Outbound Option", "def": "UCCE predictive or progressive dialing. SIP from the dialer has its own transport rules in the design guide.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Calls per second", "def": "The inbound rate a reference design is sized for. Do not invent a CPS figure for a proposal.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Enhanced Survivability Node", "def": "A Dedicated Instance subscriber at the customer site that takes registrations when the path to the cloud cluster fails.", "track": "Migrations"}, {"term": "SME", "def": "Session Management Edition. A Unified CM cluster that aggregates trunks. Dedicated Instance offers it when enough clusters exist.", "track": "Migrations"}, {"term": "Preconfigured DI trunk", "def": "The SIP trunks Cisco builds between multi-tenant Webex Calling and Dedicated Instance. The PA says not to delete them.", "track": "Migrations"}, {"term": "Partner-led DI", "def": "Dedicated Instance operations: Cisco runs infrastructure and disaster recovery. Partners run customer-specific configuration and network capacity.", "track": "Migrations"}, {"term": "DRS", "def": "Disaster Recovery System. On Dedicated Instance, Cisco takes the backups and partners do not get the archive as a change-backout tool.", "track": "Migrations"}, {"term": "Collab-edge SRV", "def": "The public DNS record _collab-edge._tls. The X15.2 MRA requirements chapter shows it aimed at Expressway-E on port 8443.", "track": "CUCM and CUBE"}, {"term": "Cisco UDS SRV", "def": "The internal DNS record _cisco-uds._tcp. The X15.2 chapter shows it aimed at Unified CM on port 8443 so on-premises clients can find the cluster.", "track": "CUCM and CUBE"}, {"term": "Traversal client", "def": "Expressway-C. It opens the firewall traversal connection toward Expressway-E. No inbound ports are required on the internal firewall in the X15.2 requirements chapter.", "track": "CUCM and CUBE"}, {"term": "Traversal server", "def": "Expressway-E in the DMZ. It holds the public certificate and accepts the traversal connection that Expressway-C opens.", "track": "CUCM and CUBE"}, {"term": "OAuth refresh", "def": "Token renewal for clients that do not rely on a CTL. Confirm which mode the client uses before a mixed-mode change.", "track": "CUCM and CUBE"}, {"term": "B2B", "def": "Business-to-business calling through Expressway, separate from MRA unless you are under the scale limit the PA tells you to check.", "track": "CUCM and CUBE"}, {"term": "Hybrid connector", "def": "A cloud connector for directory, calendar, or serviceability. It is not a Local Gateway trunk, not Webex Edge Connect, and not Expressway-E.", "track": "CUCM and CUBE"}, {"term": "Directory connector", "def": "Synchronizes users into Control Hub. SSO for synchronized users comes after that sync, per the CCX transition guide's identity note.", "track": "Migrations"}, {"term": "Jabber", "def": "The older UC client. Service profiles and MRA still apply when it is the client you support.", "track": "CUCM and CUBE"}, {"term": "Presence", "def": "Availability state published by IM and Presence. It does not light a voicemail lamp.", "track": "CUCM and CUBE"}, {"term": "Privacy list", "def": "Who may see a user's presence. Not a calling search space.", "track": "CUCM and CUBE"}, {"term": "Persistent chat", "def": "IM rooms that keep history on the presence servers.", "track": "CUCM and CUBE"}, {"term": "Compliance recording (IM)", "def": "A copy of instant messages for retention. Separate from voice recording.", "track": "CUCM and CUBE"}, {"term": "Calendar integration", "def": "Presence can show in-a-meeting from a calendar. A broken calendar does not break the dial plan.", "track": "CUCM and CUBE"}, {"term": "Cluster name (Expressway)", "def": "The name that must appear on certificates when Expressway is clustered. A SAN miss looks like an intermittent MRA failure.", "track": "CUCM and CUBE"}, {"term": "Smart Transport", "def": "The licensing transport preferred from Unified CM 15SU2, as taught in T1-R01.", "track": "CUCM and CUBE"}, {"term": "Call Home", "def": "The older Smart Licensing transport. Not the preferred one on a current 15SU if T1-R01's reading still holds. Re-check the licensing guide.", "track": "CUCM and CUBE"}, {"term": "User template (Unity)", "def": "The defaults a new mailbox inherits, including class of service and the conversation.", "track": "CUCM and CUBE"}, {"term": "Class of service (Unity)", "def": "What a mailbox owner may do: transfers, IMAP, and similar. Not the CUCM line CSS.", "track": "CUCM and CUBE"}, {"term": "Partition (Unity)", "def": "A Unity dial-plan container. A user outside the conversation's search space is unidentified.", "track": "CUCM and CUBE"}, {"term": "Phone system (Unity)", "def": "The Unity object that represents one integrated PBX, with ports. The SIP guide's multiple-phone-system cap is in a different guide.", "track": "CUCM and CUBE"}, {"term": "Port group", "def": "The Unity SIP ports toward Unified CM, including which ports send MWI.", "track": "CUCM and CUBE"}, {"term": "Visual voicemail", "def": "A client view of messages. It still needs the pilot and the mailbox. It is not MWI.", "track": "CUCM and CUBE"}, {"term": "SpeechView", "def": "Unity's transcription option. A later feature. It does not choose the routing rule.", "track": "CUCM and CUBE"}, {"term": "Tenant partitioning", "def": "Unity's multitenant mode, paired with the CUCM masks and MWI translations in the SIP guide.", "track": "CUCM and CUBE"}, {"term": "Multiple Tenant MWI Modes", "def": "The CUCM service parameter that applies translations before lighting a lamp.", "track": "CUCM and CUBE"}, {"term": "QSIG", "def": "An ISDN protocol for features such as MWI between PBXs. The Unity chapter points MWI relay at the CUCM docs.", "track": "CUCM and CUBE"}, {"term": "ICT", "def": "Intercluster trunk. MWI relay across it is a CUCM feature, not a Unity port setting.", "track": "CUCM and CUBE"}, {"term": "SME trunk", "def": "A SIP trunk into a Session Management Edition cluster so leaf clusters share a dial plan.", "track": "Migrations"}, {"term": "Normalization script", "def": "A Unified CM SIP script that edits headers on a trunk. Different tool from an IOS SIP profile, same class of accident.", "track": "CUCM and CUBE"}, {"term": "Lua script", "def": "The language of a Unified CM SIP normalization script on a SIP trunk. It is not a CUBE SIP profile. Do not paste a header rewrite you have not tested on that trunk.", "track": "CUCM and CUBE"}, {"term": "Early Offer Best Effort", "def": "The SIP Profile value that sends SDP when Unified CM already knows the caller's media, without forcing an MTP.", "track": "CUCM and CUBE"}, {"term": "Early Offer Mandatory", "def": "The SIP Profile value that inserts an MTP when Unified CM must send an offer and does not yet have SDP.", "track": "CUCM and CUBE"}, {"term": "VAD", "def": "Voice activity detection. Dial-peer 0 enables it. Explicit peers should say whether you want it.", "track": "CUCM and CUBE"}, {"term": "DTMF relay", "def": "How digits are carried after the call connects, often RFC 2833 or SIP KPML. Dial-peer 0 does not relay them.", "track": "CUCM and CUBE"}, {"term": "RFC 2833", "def": "Telephone events in RTP. The DTMF method many providers require.", "track": "CUCM and CUBE"}, {"term": "Codec preference", "def": "The order inside a voice class codec. The intersection with the far end is the offer/answer result.", "track": "CUCM and CUBE"}, {"term": "488", "def": "SIP Not Acceptable Here. Read the SDP before you change a route.", "track": "CUCM and CUBE"}, {"term": "404", "def": "SIP Not Found. Often a dial-plan miss, not a codec miss.", "track": "CUCM and CUBE"}, {"term": "503", "def": "SIP Service Unavailable. On CUBE, look for a peer that was busy-out or a trust drop you mistook for a carrier failure.", "track": "CUCM and CUBE"}, {"term": "Cause code", "def": "The Q.850 code inside a SIP message. CUBE may map it. Do not assume the code is preserved.", "track": "CUCM and CUBE"}, {"term": "PAI", "def": "P-Asserted-Identity. A calling-number header. The provider may want it instead of From.", "track": "CUCM and CUBE"}, {"term": "Request-URI", "def": "The SIP URI that is the called number on that leg. After a translation, this is the number the next hop matches.", "track": "CUCM and CUBE"}, {"term": "Mid-call signaling", "def": "Re-INVITE or UPDATE for hold, transfer, or codec change. Blocked mid-call signaling looks like one-way audio after hold.", "track": "CUCM and CUBE"}, {"term": "Bind", "def": "The interface a dial peer uses as the SIP source. The right peer on the wrong interface fails the trust list on the far side.", "track": "CUCM and CUBE"}, {"term": "Session target", "def": "Where an outbound dial peer sends the call. That address is trusted for inbound connections.", "track": "CUCM and CUBE"}, {"term": "Incoming called-number", "def": "An inbound dial-peer match on the called number, after the URI tests.", "track": "CUCM and CUBE"}, {"term": "Answer-address", "def": "An inbound match on the calling number. Later than URI and called-number tests.", "track": "CUCM and CUBE"}, {"term": "Destination-pattern", "def": "The outbound, and last-resort inbound, digit pattern on a dial peer.", "track": "CUCM and CUBE"}, {"term": "Carrier ID", "def": "A dial-peer tag used when more than one carrier could match. It is a later inbound test.", "track": "CUCM and CUBE"}, {"term": "Corlist", "def": "COR lists on dial peers. IOS class of restriction at the branch. Not a CUCM CSS.", "track": "CUCM and CUBE"}, {"term": "Translation profile", "def": "An IOS voice translation-profile. It edits numbers on a dial peer. Not a CUCM translation pattern, though the job is similar.", "track": "CUCM and CUBE"}, {"term": "Translation rule", "def": "A single IOS rule inside a profile. Test it with test voice translation-rule before you attach it.", "track": "CUCM and CUBE"}, {"term": "max-dn", "def": "How many directory numbers SRST will host. A number larger than the license or the platform is a lab fiction.", "track": "CUCM and CUBE"}, {"term": "max-ephones", "def": "How many SCCP phones SRST will accept. SIP SRST uses a different knob.", "track": "CUCM and CUBE"}, {"term": "alias", "def": "An SRST command that maps a pilot to a local extension while survived, so the hunt still lands somewhere.", "track": "CUCM and CUBE"}, {"term": "Call Forward Unregistered", "def": "The CUCM forward used when the phone is not registered, which is the WAN-down case SRST also covers. AAR does not do this.", "track": "CUCM and CUBE"}, {"term": "CFUR", "def": "Call Forward Unregistered. Where a directory number goes when the phone is not registered to Unified CM. It is a different path from SRST, which is the phone registering somewhere else.", "track": "CUCM and CUBE"}, {"term": "CFNA", "def": "Call Forward No Answer. The PA's bandwidth-denial note mentions this field. Re-check the Release 15 AAR interaction before you build from that sentence alone.", "track": "Voice network and QoS"}, {"term": "iLBC", "def": "A codec some clients offer. If it is not in the region or the voice class, the call will not use it, no matter what the phone prefers.", "track": "Voice network and QoS"}, {"term": "Opus", "def": "A wideband codec used by soft clients. Regions and CUBE voice classes have to allow it or the offer is theater.", "track": "Voice network and QoS"}, {"term": "G.722", "def": "64 kbps wideband. The PA deducts it like G.711: 80 kbps with IP and UDP overhead.", "track": "Voice network and QoS"}, {"term": "G.729", "def": "8 kbps payload in the PA narrative. Add overhead the same way only as a labeled estimate until you re-read that row.", "track": "Voice network and QoS"}, {"term": "Video bandwidth pool", "def": "The location-link budget for video. Separate from audio when deduct-audio is true.", "track": "Voice network and QoS"}, {"term": "Audio bandwidth pool", "def": "The location-link budget for audio, including video-call audio when the service parameter says so.", "track": "Voice network and QoS"}, {"term": "Queue percent", "def": "How much of a WAN you give the priority queue. The PA does not print one percent for every circuit.", "track": "Voice network and QoS"}, {"term": "Policer", "def": "The provider's rate limit. Size the queue under it, and the CAC pool under the queue.", "track": "Voice network and QoS"}, {"term": "Notification destination", "def": "The on-site party who must learn about a 911 call. A route pattern does not page them by itself.", "track": "Emergency calling"}, {"term": "Switch port tracking", "def": "CER learns which phone is in which ERL from switch CAM or similar data. Moving a phone without tracking moves the callback address.", "track": "Emergency calling"}, {"term": "Off-premises location", "def": "RAY BAUM'S Act duty for soft clients that are not at a tracked switch port. Due 6 January 2022 for that class.", "track": "Emergency calling"}, {"term": "National destination code", "def": "The NANP piece a route filter can test, alongside area code.", "track": "CUCM and CUBE"}, {"term": "International access", "def": "011 in the NANP, often translated to + after PreDot.", "track": "CUCM and CUBE"}, {"term": "Steering digit", "def": "A leading 9 or 8 that selects a route and is discarded before the carrier sees it.", "track": "CUCM and CUBE"}, {"term": "Tail-end hop off", "def": "A call that enters at one site and leaves the PSTN at another to save tolls. Locations CAC and the route list both have to allow it on purpose.", "track": "CUCM and CUBE"}, {"term": "Service parameter", "def": "A cluster-wide or per-server CUCM knob, such as Multiple Tenant MWI Modes or the deduct-audio flag.", "track": "CUCM and CUBE"}, {"term": "Enterprise parameter", "def": "A cluster-wide setting that is not a per-service parameter.", "track": "CUCM and CUBE"}, {"term": "SAFE", "def": "Cisco's older security architecture name. Do not treat a slide titled SAFE as the current CUBE hardening guide.", "track": "CUCM and CUBE"}, {"term": "ip address trusted authenticate", "def": "The CUBE check that is on by default in the hardening guide. Leave it on.", "track": "CUCM and CUBE"}, {"term": "Silent discard", "def": "What CUBE does with an untrusted INVITE unless you change it. A response tells a scanner that SIP is open.", "track": "CUCM and CUBE"}, {"term": "Dynamic trusted entry", "def": "A session target learned from an up dial peer. It disappears when the peer is shut or marked down.", "track": "CUCM and CUBE"}, {"term": "Static trusted entry", "def": "An address you configured under ip address trusted list. It survives a peer shutdown.", "track": "CUCM and CUBE"}, {"term": "Longest match", "def": "The first key of dial-peer hunt 0, and also how CUCM prefers a more specific pattern over a wild one.", "track": "CUCM and CUBE"}, {"term": "Interdigit timeout", "def": "The wait after ! or a pattern that is a prefix of a longer pattern. Urgent 911 skips it.", "track": "CUCM and CUBE"}, {"term": "Pattern specificity", "def": "A longer explicit match beats a wildcard. The route-pattern lab breaks ties toward the pattern you listed first, and says so.", "track": "CUCM and CUBE"}, {"term": "Use Originator's CSS", "def": "A forwarding label this lab has not re-confirmed on the Release 15 page. Leave it TODO-verify rather than teaching a 12.x caption.", "track": "CUCM and CUBE"}, {"term": "Route group digit mask", "def": "An override some admins remember on the route group. This lab has not confirmed the Release 15 label. TODO-verify.", "track": "CUCM and CUBE"}, {"term": "Local route group", "def": "A route-list member resolved from the calling device pool, so one pattern serves many sites.", "track": "CUCM and CUBE"}, {"term": "Logout CSS", "def": "The device CSS that remains when an Extension Mobility user logs out. Put 911 there.", "track": "Emergency calling"}, {"term": "EM", "def": "Extension Mobility. A user logs into a phone and receives a device profile (lines, CSS, services). Logout should leave an emergency-capable profile behind.", "track": "CUCM and CUBE"}, {"term": "SNR", "def": "Single Number Reach. A remote destination rings with the desk. It is not a contact-center skill.", "track": "CUCM and CUBE"}, {"term": "Mobility identity", "def": "A mobile number associated with a user for SNR or similar features.", "track": "CUCM and CUBE"}, {"term": "Immediate divert", "def": "iDivert sends a ringing or held call to voicemail. It uses the voicemail profile.", "track": "CUCM and CUBE"}, {"term": "iDivert", "def": "Immediate divert of a ringing or connected call to the voice mail pilot. It still needs a CSS that can reach the pilot.", "track": "CUCM and CUBE"}, {"term": "Callback", "def": "CUCM can retry a busy extension later. It is not PSAP callback, and it is not MWI.", "track": "CUCM and CUBE"}, {"term": "Park", "def": "A call is held on a park number anyone in the CSS can retrieve. The park range is a pattern.", "track": "CUCM and CUBE"}, {"term": "Call pickup", "def": "A user answers a ringing phone in the same pickup group. The CSS still has to reach that group.", "track": "CUCM and CUBE"}, {"term": "Privacy", "def": "The shared-line setting that blocks barge. Not a presence privacy list.", "track": "CUCM and CUBE"}, {"term": "Hold", "def": "The caller hears MoH or silence. SDP direction changes. A SIP profile can 'fix' hold into one-way audio.", "track": "CUCM and CUBE"}, {"term": "Transfer", "def": "A new leg. The CSS of the transferrer has to reach the target. Contact-center transfers also hit the script.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Conference", "def": "Three or more parties. Fails when the media resource group list has no bridge, which looks nothing like a CSS miss except that the call cannot complete.", "track": "CUCM and CUBE"}, {"term": "Ad hoc conference", "def": "A conference the user builds with the conference key, as opposed to Meet-Me.", "track": "CUCM and CUBE"}, {"term": "Video mute", "def": "Stops the camera. It is not a location bandwidth change. CAC already deducted.", "track": "Voice network and QoS"}, {"term": "Location (CUCM)", "def": "A LAN in Enhanced Locations CAC. Not a Webex Calling location.", "track": "Voice network and QoS"}, {"term": "Enhanced Locations CAC", "def": "The CUCM model of locations and links. AAR is the optional PSTN reroute when this model says no.", "track": "Voice network and QoS"}, {"term": "WAN failure", "def": "Phones unregister or fail over to SRST. AAR will not fire, because AAR is for a CAC denial while the cluster is reachable.", "track": "CUCM and CUBE"}, {"term": "Failback", "def": "Phones leaving SRST and registering to CUCM again. A clean failback is a test, not a hope.", "track": "CUCM and CUBE"}, {"term": "Registration timer", "def": "How fast a phone notices CUCM is gone. The default belongs to the phone firmware guide, not a guess.", "track": "CUCM and CUBE"}, {"term": "CTL file", "def": "The file phones download in mixed mode. A bad one looks like a registration failure after a certificate change.", "track": "CUCM and CUBE"}, {"term": "ITL file", "def": "Initial Trust List. Phones use it to trust CUCM. Deleting it is a recovery step, not a dial-plan step.", "track": "CUCM and CUBE"}, {"term": "Tomcat certificate", "def": "The CUCM web and several service identities. Renewing it without a plan strands phones and applications.", "track": "CUCM and CUBE"}, {"term": "CallManager certificate", "def": "The certificate phones use for secure signaling. It belongs in the trust story, not in a route pattern.", "track": "CUCM and CUBE"}, {"term": "Multi-SAN", "def": "One certificate with several names. Expressway-E clustering needs the names clients dial, not every internal hostname you own.", "track": "CUCM and CUBE"}, {"term": "CSR", "def": "Certificate signing request. The names on the CSR are the names you will be stuck with.", "track": "CUCM and CUBE"}, {"term": "Intermediate CA", "def": "The issuer between the server certificate and the root. The cert-chain lab checks that this link exists. It does not check the signature math.", "track": "CUCM and CUBE"}, {"term": "Root CA", "def": "The trust anchor. Phones and Expressway need it in the right store, not only on your laptop.", "track": "CUCM and CUBE"}, {"term": "Public CA", "def": "An issuer the internet already trusts. Expressway-E wants one. Unified CM usually does not use a public cert for phones.", "track": "CUCM and CUBE"}, {"term": "Private CA", "def": "An issuer you run. Fine inside the enterprise. Not a substitute for the Expressway-E public name.", "track": "CUCM and CUBE"}, {"term": "Certificate expiry", "def": "MRA from outside fails at TLS while on-premises phones can still be fine. Check the date before the dial plan.", "track": "CUCM and CUBE"}, {"term": "Cluster fully qualified name", "def": "The Expressway name that must be on the certificate if clients use it.", "track": "CUCM and CUBE"}, {"term": "Dual NIC", "def": "Expressway-E with an inside and a DMZ interface. The traversal path and the firewall rules follow that choice.", "track": "CUCM and CUBE"}, {"term": "TURN", "def": "Traversal Using Relays around NAT. Media relay on Expressway when the direct path fails.", "track": "CUCM and CUBE"}, {"term": "ICE", "def": "Interactive Connectivity Establishment. Clients try direct media before a relay.", "track": "CUCM and CUBE"}, {"term": "SIP 5061", "def": "TLS SIP toward Expressway-E, in the X15.2 requirements this lab cited.", "track": "CUCM and CUBE"}, {"term": "XMPP 5222", "def": "A port the MRA requirements page lists toward Expressway. IM failure with working calls often lands here.", "track": "CUCM and CUBE"}, {"term": "HTTPS 8443", "def": "One of the inbound ports the MRA requirements page lists for Expressway.", "track": "CUCM and CUBE"}, {"term": "SSO", "def": "Single sign-on. It does not replace the Expressway-E certificate and it does not choose a route.", "track": "CUCM and CUBE"}, {"term": "IdP", "def": "Identity provider for SSO. The matrix of which IdP works with which UC version stays TODO-verify.", "track": "CUCM and CUBE"}, {"term": "SAML", "def": "The protocol most UC SSO deployments use. A SAML failure is an identity failure, not a codec failure.", "track": "CUCM and CUBE"}, {"term": "OAuth", "def": "Token-based client auth. Read the MRA guide section for the client you ship before you schedule mixed mode.", "track": "CUCM and CUBE"}, {"term": "Refresh token", "def": "What a Webex App on MRA can extend so users are not prompted constantly. The X15.0 overview points at that section.", "track": "CUCM and CUBE"}, {"term": "UCM calling", "def": "Webex App registered to Unified CM. Uses MRA when it is outside.", "track": "CUCM and CUBE"}, {"term": "Webex Calling (client mode)", "def": "The client is a cloud calling client. It does not use the collab-edge path this room describes.", "track": "Migrations"}, {"term": "Dial plan (Webex Calling)", "def": "Routing between locations and trunks in Control Hub. Partitions do not import.", "track": "Migrations"}, {"term": "Route group (Webex)", "def": "A Webex Calling egress set. The migration room notes it does not live inside a location the way a CUCM device does.", "track": "Migrations"}, {"term": "Trunk (Webex Calling)", "def": "The cloud trunk aimed at a local gateway. In the coexistence guide this lab uses, Unified CM uses port 5065 toward Webex Calling.", "track": "Migrations"}, {"term": "Port 5065", "def": "The coexistence example for Unified CM toward the Webex Calling side of a local gateway, with 5060 toward the PSTN.", "track": "Migrations"}, {"term": "Port 5060", "def": "The usual SIP UDP or TCP port. In the coexistence example it is the PSTN side, not every call.", "track": "Migrations"}, {"term": "Survivability colocation", "def": "The colocation article this lab cited allows a survivability gateway on the same Cisco IOS box as a local gateway, and not on a third-party SBC.", "track": "Migrations"}, {"term": "Third-party SBC", "def": "May be a local gateway if Webex supports it. The colocation article said it does not host survivability. Host that separately.", "track": "Migrations"}, {"term": "Flash-cut", "def": "Moving everyone in one window. The UCCE-to-WxCC guide allows it and also allows phased migration.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Phased migration", "def": "Moving queues or sites across windows, with a written rollback.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Feature parity", "def": "A claim this lab does not make. The transition guides list what changes. They do not say every gadget survives.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Gadget", "def": "A Finesse UI extension. The WxCC guide tells you to note gadgets that have no supported equivalent.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "CAD", "def": "The older agent desktop name. Current on-premises desktops in this lab's guides are Finesse.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "CTI OS", "def": "An older desktop integration. Do not describe a new build as CTI OS.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "ICM", "def": "The historic name for the UCCE routing software. People still say ICM script.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Peripheral", "def": "The device world a PG faces: Unified CM, CVP, or a multichannel server.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Agent targeting rule", "def": "How UCCE decides which agent device to use when the agent has more than one. A wrong rule rings the wrong phone.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Type 10 VRU", "def": "The comprehensive CVP network VRU type the design guide discusses for reference-style flows.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Microapp", "def": "A small CVP instruction from the script, such as a prompt. Call Studio applications are the larger alternative.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Call Studio", "def": "The tool that builds CVP VXML applications. Those applications are part of the inventory before a WxCC move.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "VXML", "def": "Voice XML. What the browser executes. Fetched over HTTP(S), not carried as the SIP body of the queue.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Ringtone leg", "def": "One of the SIP legs a contact-center proxy may see besides the caller, the browser, and the agent. The design guide's proxy note counts them.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Whisper announcement", "def": "A prompt played to the agent before they connect. Same sizing caution as agent greeting.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Silent monitor", "def": "The supervisor hears the agent. It needs a monitoring path the desktop and the phone both support.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Barge (supervisor)", "def": "A supervisor joins the call. Different feature from shared-line barge, same English word.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Queue", "def": "Where a contact waits. In UCCE that wait is CVP treatment. In WxCC it is a cloud queue. The word survives. The platform does not.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Skill", "def": "What an agent can do. UCCX, UCCE skill groups, and precision queues are three implementations.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "CSQ", "def": "Contact Service Queue. The UCCX name for a queue. It does not exist as a CSQ inside UCCE.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Application (UCCX)", "def": "The UCCX script trigger. A different object from a CUCM application user, which is a CTI credential.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Application user", "def": "A CUCM user that applications use for CTI. The contact center's PG uses one. It is not a human agent.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "End user", "def": "A human in CUCM. Agents are end users with device associations.", "track": "CUCM and CUBE"}, {"term": "Device association", "def": "Which phones a user controls. Extension Mobility and CTI both care.", "track": "CUCM and CUBE"}, {"term": "Access control group", "def": "Unified CM administration rights. It decides which admin menus a user may open. It is not a calling search space.", "track": "CUCM and CUBE"}, {"term": "Role", "def": "A bundle of CUCM admin permissions inside an access control group.", "track": "CUCM and CUBE"}, {"term": "Standard CCM Admin Users", "def": "A common CUCM access control group. Membership is an admin decision, not a dial-plan decision.", "track": "CUCM and CUBE"}, {"term": "Credential policy", "def": "Lockout and expiry for CUCM and Unity passwords. A locked mailbox looks like a greeting failure if you do not check it.", "track": "CUCM and CUBE"}, {"term": "PIN", "def": "The phone password for Unity sign-in and for Extension Mobility. They are not the same PIN unless you synchronized them.", "track": "CUCM and CUBE"}, {"term": "Conversation", "def": "Unity's name for the dialogue a caller or a subscriber hears, such as the sign-in conversation.", "track": "CUCM and CUBE"}, {"term": "Touchtone conversation", "def": "The keypad dialogue. A speech conversation is a different assignment.", "track": "CUCM and CUBE"}, {"term": "Greeting", "def": "The prompt a handler or a user plays. Standard, alternate, busy, and closed are different greetings.", "track": "CUCM and CUBE"}, {"term": "Closed greeting", "def": "Plays outside the schedule. If every caller hears it at noon, the schedule is wrong.", "track": "CUCM and CUBE"}, {"term": "Alternate greeting", "def": "An override greeting, often used for a holiday. It wins over the standard greeting while it is enabled.", "track": "CUCM and CUBE"}, {"term": "Schedule", "def": "Unity's time condition for greetings and transfer rules. Independent of CUCM time-of-day partitions.", "track": "CUCM and CUBE"}, {"term": "Transfer rule", "def": "Unity can take a message or transfer to a phone. The transfer uses the restriction table and then CUCM.", "track": "CUCM and CUBE"}, {"term": "Standard transfer rule", "def": "Unity's transfer behavior during open hours. A greeting that cannot dial a number the phone can dial is often the restriction table, not the route pattern.", "track": "CUCM and CUBE"}, {"term": "Caller input", "def": "The key map on a handler. Star and pound on Opening Greeting default to sign-in and operator.", "track": "CUCM and CUBE"}, {"term": "Operator call handler", "def": "The handler pound reaches by default from Opening Greeting.", "track": "CUCM and CUBE"}, {"term": "Distribution list", "def": "Unity recipients of a message. Opening Greeting messages go to the Undeliverable Messages distribution list. If that list is empty, nobody hears them.", "track": "CUCM and CUBE"}, {"term": "Message aging", "def": "How long Unity keeps a message. A compliance question, not a routing question.", "track": "CUCM and CUBE"}, {"term": "System distribution list", "def": "A Unity list you address by extension. That extension still has to be reachable in the Unity search space.", "track": "CUCM and CUBE"}, {"term": "Networking (Unity)", "def": "Digital networking between Unity servers. Cross-server sign-in depends on search spaces.", "track": "CUCM and CUBE"}, {"term": "Locations (Unity)", "def": "Unity networking sites. Not CUCM locations and not Webex Calling locations.", "track": "CUCM and CUBE"}, {"term": "Search scope", "def": "The Unity search space applied to a call at a given step. Attempt Sign-In uses the one in force at that step.", "track": "CUCM and CUBE"}, {"term": "Direct routing rule", "def": "A Unity rule for calls dialed straight to the voicemail pilot. The predefined direct rules are Attempt Sign-In, then Opening Greeting.", "track": "CUCM and CUBE"}, {"term": "Forwarded routing rule", "def": "A Unity rule for calls the phone system redirected. The predefined forwarded rules are Attempt Forward, then Opening Greeting.", "track": "CUCM and CUBE"}, {"term": "Phone system CSS", "def": "The CUCM CSS on the Unity trunk for calls Unity transfers back out. Empty means those transfers fail.", "track": "CUCM and CUBE"}, {"term": "Rerouting CSS", "def": "The CSS CUCM uses for some feature invocations. Confirm the feature's own page before you assume it is the line CSS.", "track": "CUCM and CUBE"}, {"term": "SUBSCRIBE CSS", "def": "The CSS a phone uses for presence subscriptions to directory numbers. A presence 'unknown' can be this CSS, not the presence service.", "track": "CUCM and CUBE"}, {"term": "BLF", "def": "Busy lamp field. A speed dial that shows state. It needs the SUBSCRIBE CSS.", "track": "CUCM and CUBE"}, {"term": "BLF speed dial", "def": "Speed dial plus presence. Two different failures: the call and the lamp.", "track": "CUCM and CUBE"}, {"term": "Directed call park", "def": "Park aimed at a specific park number. Retrieve it by dialing that number. It is not a hunt pilot and it is not hold.", "track": "CUCM and CUBE"}, {"term": "Intercom", "def": "A one-way or two-way line that whispers into another phone. It has its own CSS pair.", "track": "CUCM and CUBE"}, {"term": "Intercom CSS", "def": "The CSS an intercom line uses. It is not the normal line CSS.", "track": "CUCM and CUBE"}, {"term": "Built-in bridge recording", "def": "The phone forks the media for recording. Off-premises phones may not be able to do this. The recording method itself stays TODO-verify.", "track": "CUCM and CUBE"}, {"term": "Gateway recording", "def": "The SBC or the voice gateway forks media. CUBE forking is the T5 topic.", "track": "CUCM and CUBE"}, {"term": "CUBE", "def": "Cisco Unified Border Element. The IOS XE SBC this lab configures in T5.", "track": "CUCM and CUBE"}, {"term": "SBC", "def": "Session border controller. CUBE is Cisco's. Teams Direct Routing requires one on Microsoft's list.", "track": "CUCM and CUBE"}, {"term": "ISR", "def": "Integrated Services Router. Several CUBE platforms on the Teams list, as of 2026-10-14, are ISR families.", "track": "CUCM and CUBE"}, {"term": "Catalyst 8000", "def": "An edge platform family on Microsoft's CUBE rows as of 2026-10-14. Confirm the exact model on the page.", "track": "CUCM and CUBE"}, {"term": "ASR 1000", "def": "A CUBE platform on the Teams list as of 2026-10-14.", "track": "CUCM and CUBE"}, {"term": "CSR 1000V", "def": "The virtual router row on the Teams CUBE list as of 2026-10-14.", "track": "CUCM and CUBE"}, {"term": "IOS XE", "def": "The software train CUBE runs. Certification is a row on Microsoft's page, not a number frozen in this lab.", "track": "CUCM and CUBE"}, {"term": "17.6", "def": "A CUBE guide train this lab cites for dial-peer groups and SIP profiles, and the train Cisco's Direct Routing note tested. Not automatically the row Microsoft lists this week.", "track": "CUCM and CUBE"}, {"term": "show dial-peer voice summary", "def": "The quick view of tags, preferences, and whether a peer is up.", "track": "CUCM and CUBE"}, {"term": "show ip address trusted list", "def": "The CUBE command that lists static trusted addresses and the dynamic ones learned from session targets and server groups.", "track": "CUCM and CUBE"}, {"term": "dial-peer hunt", "def": "The IOS command that selects scheme 0 through 7. If it is absent, you are on the default, scheme 0.", "track": "CUCM and CUBE"}, {"term": "Scheme 0", "def": "Dial-peer hunt 0, from the IOS and IOS XE call-routing note retrieved 2026-10-14: longest match, then lower preference, then random.", "track": "CUCM and CUBE"}, {"term": "Least recently used", "def": "One of the alternate hunt schemes, 1 through 7. Do not describe it unless the router shows that scheme.", "track": "CUCM and CUBE"}, {"term": "Incoming URI", "def": "The inbound dial-peer command that matches a voice class uri.", "track": "CUCM and CUBE"}, {"term": "Outbound proxy", "def": "A SIP proxy a dial peer can target instead of the carrier directly. Contact-center designs often place one in front of CVP.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Zone (CUBE)", "def": "Not an Expressway zone. People mix the words. On CUBE you have dial peers and interfaces.", "track": "CUCM and CUBE"}, {"term": "Zone (Expressway)", "def": "A neighbor, traversal, DNS, or ENUM zone. Search rules live here.", "track": "CUCM and CUBE"}, {"term": "Search rule", "def": "Expressway's ordered match that sends a call to a zone. It is not a CUCM CSS, though interviews compare them.", "track": "CUCM and CUBE"}, {"term": "Transform", "def": "An Expressway rewrite of a called or calling URI before the search rule.", "track": "CUCM and CUBE"}, {"term": "DNS zone", "def": "An Expressway zone that looks up the far domain. Business-to-business uses it.", "track": "CUCM and CUBE"}, {"term": "ENUM", "def": "Mapping phone numbers to URIs. An Expressway zone type, and a dial-plan idea.", "track": "CUCM and CUBE"}, {"term": "CPL", "def": "Call processing language on Expressway. Policy scripts. Easy to forget while chasing certificates.", "track": "CUCM and CUBE"}, {"term": "Must-secure", "def": "A CUCM or trunk setting that refuses non-TLS or non-SRTP. A lab that 'stopped working' after security was turned on is often this.", "track": "CUCM and CUBE"}, {"term": "NULL cipher", "def": "A TLS misconfiguration. The hardening guides tell you not to allow it. This lab does not paste cipher strings it has not re-read.", "track": "CUCM and CUBE"}, {"term": "Mixed mode", "def": "CUCM security mode that issues a CTL. Confirm OAuth clients before you enable it.", "track": "CUCM and CUBE"}, {"term": "Non-secure mode", "def": "CUCM without the CTL requirement. Phones still have an ITL.", "track": "CUCM and CUBE"}, {"term": "Tokenless CTL", "def": "A way to run mixed mode without the hardware tokens. Confirm the security guide for the version you run.", "track": "CUCM and CUBE"}, {"term": "Inventory", "def": "The list the WxCC transition guide asks for before design: users, skills, scripts, numbers, gadgets.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "PPDIO", "def": "The lifecycle the UCCE-to-WxCC guide uses: prepare, plan, design, implement, operate.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Coexistence", "def": "Running two systems while users move. Webex Calling coexistence uses the local gateway. Contact-center coexistence is a different plan.", "track": "Migrations"}, {"term": "Exception list", "def": "Numbers and features that will not move in a calling migration. Write it down. CSS names are on it.", "track": "Migrations"}, {"term": "Device exclusion", "def": "Phones or endpoints a migration flow should skip. The exact list for a given tool stays TODO-verify.", "track": "Migrations"}, {"term": "Overlap", "def": "Users on both systems during a calling migration. Trunk sizing for that period is TODO-verify against the customer's traffic, not a default in this lab.", "track": "Migrations"}, {"term": "E911 rebuild", "def": "Emergency addresses and ELINs are recreated on the Webex side. CER switch ports do not import.", "track": "Migrations"}, {"term": "911 misroute", "def": "An emergency call that reaches the wrong site or a queue. A route pattern that completes is not compliance.", "track": "Emergency calling"}, {"term": "Dispatchable", "def": "The location is specific enough for a responder. A street address without a floor can fail that test inside a tower.", "track": "Emergency calling"}, {"term": "National emergency number", "def": "Not always 911. This lab does not invent the number for a country it has not cited.", "track": "Emergency calling"}, {"term": "RAY BAUM", "def": "Section 506. Dispatchable location. Fixed on-premises by 6 January 2021. Non-fixed and off-premises by 6 January 2022.", "track": "Emergency calling"}, {"term": "47 CFR 9.16", "def": "The rule that carries the RAY BAUM'S Act MLTS location duties. Penalty amounts stay TODO-verify.", "track": "Emergency calling"}, {"term": "Penalty amount", "def": "Not printed in this lab. The statute pages move. Look up the current figure the week you cite it.", "track": "Emergency calling"}, {"term": "Headcount", "def": "How many people a contact center is sized for. Use the reference-design row, dated, not a round number from a meeting.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "36000 agents", "def": "The figure in the UCCE 15.0(1) solutions sentence for Unified CCE. Re-check beside the 48000 scale-up section before a proposal.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "12000 agents", "def": "The Packaged CCE figure in that same solutions sentence.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "48000 agents", "def": "A further scale-up the 15.0(1) reference-design chapter describes. Not the number to quote from the solutions sentence.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "2000 agent design", "def": "The smallest named Unified CCE reference design in the 15.0(1) chapter.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "4000 agent design", "def": "A named reference design. If you need more reporting users than the 2000 model allows, the limits chapter tells you to move up.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "OVA", "def": "The virtual machine template. Contact-center scale-up changes OVA sizes. Do not copy RAM figures from memory.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Coresident PG", "def": "Agent, VRU, and MR PG on one VM, which the transition guide calls the standard layout.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Side A", "def": "One half of a redundant UCCE pair. Calls can survive on the other side.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Side B", "def": "The other half. Know which side is active before you reboot anything.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Public network", "def": "The UCCE network users and peripherals use. The HA chapter treats public and private failures differently.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Device majority", "def": "How UCCE routers decide they are allowed to become active. Do not improvise a failover.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "NTP", "def": "Contact-center and CUCM both assume synchronized clocks. Certificate validity and logs depend on it.", "track": "CUCM and CUBE"}, {"term": "DNS SRV", "def": "A record that returns several targets. CUBE and CUCM trunks can use it. The exact command stays on the guide for your release.", "track": "CUCM and CUBE"}, {"term": "Fully qualified domain name", "def": "A trunk destination that depends on DNS. A failed lookup looks like a down trunk.", "track": "CUCM and CUBE"}, {"term": "Certificate mode", "def": "A local-gateway attachment that uses a certificate instead of a registration. Confirm the current LGW guide.", "track": "Migrations"}, {"term": "Registration mode", "def": "A local gateway that registers to Webex Calling, as opposed to a gateway that only receives calls on a trunk. T8-R06 names both.", "track": "Migrations"}, {"term": "Organization", "def": "The Control Hub tenant. Dedicated Instance is an add-on to a Webex Calling subscription, not a separate product you invent numbers for.", "track": "Migrations"}, {"term": "Subscription", "def": "What was purchased. Features you did not buy are not 'missing configuration.'", "track": "Migrations"}, {"term": "Region (DI)", "def": "A Dedicated Instance geography, such as Americas or EMEA. Customers order the regions they need. Not a CUCM region.", "track": "Migrations"}, {"term": "Geo-redundancy", "def": "DI subscribers in more than one data center in a region. Enhanced Survivability is the additional site-level node.", "track": "Migrations"}, {"term": "Partner", "def": "The operator of customer-specific DI configuration, per the PA retrieved 2026-10-14.", "track": "Migrations"}, {"term": "TAC", "def": "Cisco support. A missing CSS is not a TAC outage. A down data center is.", "track": "Migrations"}, {"term": "Change window", "def": "When you apply a dial plan or a cut. Write the rollback in the same window.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Evidence", "def": "A trace, a DNA result, or a show command. A feeling that the CSS is wrong is not evidence.", "track": "CUCM and CUBE"}, {"term": "Trunk trace", "def": "The CUCM SDL or SIP trace of the egress leg. It beats DNA for calling-party transformations.", "track": "CUCM and CUBE"}, {"term": "SDL", "def": "System Diagnostic Layer. CUCM's detailed trace. Collect it for a window, not for a week.", "track": "CUCM and CUBE"}, {"term": "RTMT trace collection", "def": "Real-Time Monitoring Tool. How you pull SDL and phone logs without living on the console. It is not a substitute for a CUBE VoIP trace.", "track": "CUCM and CUBE"}, {"term": "Micro trace", "def": "Unity's diagnostic flags. The troubleshooting guide names Arbiter, Routing Rules, and CDE for a sign-in that hits Opening Greeting.", "track": "CUCM and CUBE"}, {"term": "Arbiter trace", "def": "Unity levels 14 through 16 for call routing, per the Release 15 troubleshooting guide.", "track": "CUCM and CUBE"}, {"term": "CDE trace", "def": "Unity level 4 for search space, in that same troubleshooting note.", "track": "CUCM and CUBE"}, {"term": "Port status", "def": "Whether a Unity port is idle, answering, or sending MWI. A full port group is a busy condition, not a CSS miss.", "track": "CUCM and CUBE"}, {"term": "Licensed ports", "def": "How many calls Unity will answer. The number belongs to the license and the design guide, not this page.", "track": "CUCM and CUBE"}, {"term": "Mailbox quota", "def": "When a box is full, callers may not leave mail. That is not a routing-rule failure.", "track": "CUCM and CUBE"}, {"term": "Distribution list delivery", "def": "A message fanned out inside Unity. Failure here is messaging, not the SIP trunk.", "track": "CUCM and CUBE"}, {"term": "Secure SIP", "def": "TLS to Unity, with certificates the integration guide's next-generation section describes. This room does not paste cipher lists.", "track": "CUCM and CUBE"}, {"term": "Next Generation Encryption", "def": "The Unity SIP guide's section for stronger TLS and SRTP. Turn it on only when both sides match.", "track": "CUCM and CUBE"}, {"term": "SRTP Allowed", "def": "The CUCM trunk checkbox the Unity integration procedure mentions when you encrypt.", "track": "CUCM and CUBE"}, {"term": "Connected party", "def": "What Unity puts in the Contact header: DN, URI, or both. The integration guide lists the three choices.", "track": "CUCM and CUBE"}, {"term": "Deliver DN only", "def": "Unity's default connected-party setting in the SIP integration procedure.", "track": "CUCM and CUBE"}, {"term": "Business Edition", "def": "Unity and CUCM on one server. The SIP integration guide says it does not apply to that layout.", "track": "CUCM and CUBE"}, {"term": "Standalone Unity", "def": "A separate Unity server or cluster, which is the layout the SIP guide configures.", "track": "CUCM and CUBE"}, {"term": "Unity cluster", "def": "More than one Unity node. The integration tasks include cluster mode. This lab does not copy the node cap.", "track": "CUCM and CUBE"}, {"term": "Publisher (Unity)", "def": "The first Unity node, same idea as CUCM: configuration lives there.", "track": "CUCM and CUBE"}, {"term": "Subscriber (Unity)", "def": "An additional Unity node. Ports can be spread across nodes.", "track": "CUCM and CUBE"}, {"term": "CUCM subscriber", "def": "A call-processing node. Phones register here. The publisher can be down and calls continue.", "track": "CUCM and CUBE"}, {"term": "CUCM publisher", "def": "The first Unified CM node. Configuration writes go here. Subscribers sync time from it. The ILS service this lab cites runs on the publisher.", "track": "CUCM and CUBE"}, {"term": "CallManager service", "def": "The CUCM service that processes calls. A subscriber without it does not host phones.", "track": "CUCM and CUBE"}, {"term": "TFTP service", "def": "Serves phone files. Usually on more than one node.", "track": "CUCM and CUBE"}, {"term": "CTI Manager", "def": "The CUCM service JTAPI and some desktops connect to. Contact-center PGs use it. Do not put every phone on the publisher just to be near it.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "AXL", "def": "Administrative XML. How tools create CUCM objects. A bad AXL script is how you get a thousand wrong CSSs.", "track": "CUCM and CUBE"}, {"term": "RIS", "def": "Realtime Information Service. It is how Unified CM reports whether a phone is registered, and to which node. A phone that is unregistered here never reached CallManager, so start with DHCP, TFTP, and the trust list before you rebuild a route pattern.", "track": "CUCM and CUBE"}, {"term": "Perfmon", "def": "Unified CM performance counters, including location bandwidth. A counter that says out of bandwidth is CAC. It is not a DSCP mark.", "track": "Voice network and QoS"}, {"term": "Unified Serviceability", "def": "The Unified CM site where you activate services and turn on traces. ILS will not appear as an active service in Administration until it is activated there.", "track": "CUCM and CUBE"}, {"term": "Audit log", "def": "Who changed a route pattern. Read it before you blame a carrier.", "track": "CUCM and CUBE"}, {"term": "Dependency", "def": "What still references an object. Delete a partition only after dependency records are empty.", "track": "CUCM and CUBE"}, {"term": "Ordered CSS", "def": "Partitions are searched in the order listed. The first match wins. Put the more specific partition first when names overlap.", "track": "CUCM and CUBE"}, {"term": "Line CSS precedence", "def": "The directory number CSS is searched before the device CSS. Release 15 MLPP chapter.", "track": "CUCM and CUBE"}, {"term": "1024-character CSS", "def": "The combined partition list limit, including separators. Long partition names reduce how many fit.", "track": "CUCM and CUBE"}, {"term": "Partition name length", "def": "Long partition names burn the 1024-character CSS budget faster, so fewer partitions fit. The Release 15 table is drawn in T1-R01.", "track": "CUCM and CUBE"}, {"term": "None CSS", "def": "An empty calling search space. The phone can dial almost nothing, including, if you were careless, emergency.", "track": "CUCM and CUBE"}, {"term": "Null partition", "def": "Patterns with no partition. They are reachable from every CSS. Dangerous for anything except what you truly want global.", "track": "CUCM and CUBE"}, {"term": "<None> partition", "def": "The same idea as a null partition. Easy to leave a route pattern there by accident.", "track": "CUCM and CUBE"}, {"term": "Block this pattern", "def": "The route option that rejects a match. Use it for class-of-service denials you want to control, instead of hoping the CSS is empty.", "track": "CUCM and CUBE"}, {"term": "Route option", "def": "On a route pattern, whether Unified CM routes the call or blocks it. A block has to be at least as specific as the route it is meant to stop.", "track": "CUCM and CUBE"}, {"term": "Call classification", "def": "On-net or off-net. Affects forwarding and some features. Set it on purpose on the route pattern.", "track": "CUCM and CUBE"}, {"term": "Off-net", "def": "A call that leaves toward the PSTN. Forwarding loops are often an off-net pattern that can reach itself.", "track": "CUCM and CUBE"}, {"term": "On-net", "def": "A call that stays inside the organization, even if it crosses a WAN. Off-net is the classification that can give a second dial tone after an access code.", "track": "CUCM and CUBE"}, {"term": "Provide outside dial tone", "def": "A route-pattern checkbox that changes the tone after a steering digit. Cosmetic, and a clue that the pattern matched.", "track": "CUCM and CUBE"}, {"term": "Authorization code", "def": "FAC. Stored so you can see who placed the call. It is not encryption.", "track": "CUCM and CUBE"}, {"term": "Client matter", "def": "Client Matter Code, CMC. A project code the caller enters. It is not a class of service and it is not a partition.", "track": "CUCM and CUBE"}, {"term": "Time period", "def": "A Unified CM object for hours, such as 08:00 to 17:00, built under Call Routing > Class of Control > Time Period. A time schedule is the set of periods a partition uses.", "track": "CUCM and CUBE"}, {"term": "Forced on", "def": "A time period that is active regardless of clock, useful in a test. Remember to turn it off.", "track": "CUCM and CUBE"}, {"term": "Route next hop by calling party", "def": "A CUCM feature that picks the next route based on who called. Easy to forget during a DNA test placed from the wrong phone.", "track": "CUCM and CUBE"}, {"term": "Calling party transform mask", "def": "The mask on a calling party transformation pattern. It changes what the carrier or the next hop sees as the caller, after the route has already been chosen.", "track": "CUCM and CUBE"}, {"term": "Called party transform mask", "def": "The mask that rewrites the dialed number on the way out.", "track": "CUCM and CUBE"}, {"term": "Prefix", "def": "Digits inserted after a discard instruction on a translation or transformation. Prefix + after PreDot is the usual globalization step.", "track": "CUCM and CUBE"}, {"term": "Discard PreDot", "def": "Drops every digit before the dot. The dot itself is not dialed. A pattern with no dot has nothing for PreDot to discard.", "track": "CUCM and CUBE"}, {"term": "Discard digits instruction", "def": "The named discard on a translation or route pattern, such as PreDot or a fixed number of digits. Prefix digits are applied after the discard.", "track": "CUCM and CUBE"}, {"term": "Inbound significant digits", "def": "The CUCM gateway setting that strips the carrier's number down to the extension.", "track": "CUCM and CUBE"}, {"term": "Num-exp", "def": "An old IOS number expansion. Prefer translation rules you can test.", "track": "CUCM and CUBE"}, {"term": "Dial-peer 0 codecs", "def": "All voice codecs, plus VAD, and no DTMF relay. The reason explicit peers exist.", "track": "CUCM and CUBE"}, {"term": "Voice class codec 1", "def": "People often leave a default class in place. Name yours for the job, such as g711-only, so the next person sees the policy.", "track": "CUCM and CUBE"}, {"term": "Offer all", "def": "What dial-peer 0 does. Providers answer 488 when the list is nonsense to them.", "track": "CUCM and CUBE"}, {"term": "Codec lock", "def": "Forcing one codec so you know what CAC deducted. A region of G.729 and a CUBE offering G.711 will not stay G.729.", "track": "Voice network and QoS"}, {"term": "Transrating", "def": "Changing video bit rate. A transcoder does not always do this. Do not promise it without the DSP datasheet.", "track": "CUCM and CUBE"}, {"term": "DSP", "def": "Digital signal processor. Hardware for transcoding and conferences on a gateway. A router without DSPs cannot transcode.", "track": "CUCM and CUBE"}, {"term": "PVDM", "def": "The DSP module family. Capacity is a datasheet number. TODO-verify for the module you own.", "track": "CUCM and CUBE"}, {"term": "LTE", "def": "Not a codec. People say LTE-AAC. If you did not read the region page, do not list it as allowed.", "track": "Voice network and QoS"}, {"term": "Fax relay", "def": "T.38 or similar. A voice codec class that excludes it will break fax. A different ticket from one-way audio.", "track": "CUCM and CUBE"}, {"term": "Modem passthrough", "def": "An alternative to T.38. Pick the one the carrier asked for.", "track": "CUCM and CUBE"}, {"term": "Echo cancellation", "def": "A DSP function. One-way audio is usually not echo. Echo is hearing yourself.", "track": "CUCM and CUBE"}, {"term": "Packetization", "def": "How many milliseconds of audio sit in one RTP packet. 20 ms is the usual G.711 default people assume. Re-check before you size from it.", "track": "Voice network and QoS"}, {"term": "20 ms", "def": "A common G.711 packet time. The PA's 16 kbps overhead figure assumes the overhead model in that chapter, which you should re-read if you change packet time.", "track": "Voice network and QoS"}, {"term": "IP/UDP overhead", "def": "The 16 kbps the PA adds to a 64 kbps codec to reach 80 kbps. It is not Ethernet overhead.", "track": "Voice network and QoS"}, {"term": "Layer-2 overhead", "def": "Ethernet or WAN headers the PA's 80 kbps figure does not include. Size the queue under the policer anyway.", "track": "Voice network and QoS"}, {"term": "kbps", "def": "Kilobits per second. Location bandwidth is entered in this unit. Do not type megabits into a field that wants kilobits.", "track": "Voice network and QoS"}, {"term": "Weight", "def": "On a location link, the static cost LBM uses to pick a path. It does not track routing-protocol cost.", "track": "Voice network and QoS"}, {"term": "Effective path", "def": "The location-link path LBM chose. If it is not the WAN you meant, the weight is wrong.", "track": "Voice network and QoS"}, {"term": "Unlimited bandwidth", "def": "A location setting that deletes CAC for that link. Calls set up and the queue drops them.", "track": "Voice network and QoS"}, {"term": "Video call traffic class", "def": "A CUCM setting that can treat a video call as desktop or immersive. It changes which pool and which DSCP story you are in.", "track": "Voice network and QoS"}, {"term": "Immersive", "def": "Room systems the PA marks as prioritized video, AF41.", "track": "Voice network and QoS"}, {"term": "Desktop video", "def": "The PA's opportunistic class when you keep AF42. Soft clients often land here.", "track": "Voice network and QoS"}, {"term": "Audio of video", "def": "Still EF in the PA, and still an audio-pool deduction when the service parameter is true.", "track": "Voice network and QoS"}, {"term": "Lip sync", "def": "Why some older endpoints marked voice and video the same. The PA splits them on purpose and then requires the deduct parameter.", "track": "Voice network and QoS"}, {"term": "Re-mark", "def": "Changing DSCP at the switch because the client cannot be trusted.", "track": "Voice network and QoS"}, {"term": "NVF", "def": "Not a standard object in this lab. If a design uses a vendor word you have not cited, leave it out.", "track": "Voice network and QoS"}, {"term": "SIP ladder", "def": "A drawing of requests and responses on one or two legs. The lab on this site builds one without a router.", "track": "CUCM and CUBE"}, {"term": "No-way audio", "def": "Both directions silent. Often a pinhole, a wrong IP in SDP, or a firewall.", "track": "CUCM and CUBE"}, {"term": "Ringback", "def": "The caller hears ringing. If it never connects, the far end or the queue has the call.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Dead air", "def": "Connected, no audio, no tone. SDP and RTP, not the CSS.", "track": "CUCM and CUBE"}, {"term": "Reorder", "def": "The tone for a failed setup. Capture where analysis stopped before you change codecs.", "track": "CUCM and CUBE"}, {"term": "Dial tone after digits", "def": "Often a translation that did not consume the digits, or a pattern that expects more input.", "track": "CUCM and CUBE"}, {"term": "Overlap sending", "def": "Digits sent as they are dialed, common on some PRIs. CUCM overlap receiving is a separate feature. TODO-verify the Release 15 checkbox before you enable it from memory.", "track": "CUCM and CUBE"}, {"term": "Enbloc", "def": "All digits arrive at once. SIP calls from a phone are usually enbloc.", "track": "CUCM and CUBE"}, {"term": "KPML digits", "def": "Digits after connect, for an IVR reached through CUCM. Different from the digits that selected the route.", "track": "CUCM and CUBE"}, {"term": "IVR", "def": "Interactive voice response. In the reference design that is CVP. In Unity it is a call handler. Do not mix the traces.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Auto attendant", "def": "A greeting that asks you to press a key. Unity Opening Greeting is one. A contact-center script is another.", "track": "CUCM and CUBE"}, {"term": "Pilot number", "def": "The number that enters a service: voicemail, hunt, or contact center. Always ask which pilot.", "track": "CUCM and CUBE"}, {"term": "DID", "def": "Direct inward dial. A public number mapped to an extension.", "track": "CUCM and CUBE"}, {"term": "DOD", "def": "Direct outward dial. The calling number you present to the PSTN. A transformation at the trunk is where that presentation is chosen.", "track": "CUCM and CUBE"}, {"term": "ANI", "def": "Automatic number identification. The calling number on a traditional trunk. SIP carries it in From or PAI.", "track": "CUCM and CUBE"}, {"term": "DNIS", "def": "Dialed number identification. The called number the trunk delivered.", "track": "CUCM and CUBE"}, {"term": "RDNIS", "def": "Redirecting number. The original target of a forward. Unity needs this.", "track": "CUCM and CUBE"}, {"term": "Original called party", "def": "CUCM's name for the number that was first dialed before forwards.", "track": "CUCM and CUBE"}, {"term": "Last redirecting party", "def": "The extension that most recently forwarded. Attempt Forward cares about the user extension.", "track": "CUCM and CUBE"}, {"term": "Ring timer", "def": "How long a line rings before Call Forward No Answer. It is not T302, and it is not the SRST connection monitor duration.", "track": "CUCM and CUBE"}, {"term": "T302", "def": "Interdigit timer. Re-check the milliseconds on the 15SU you run.", "track": "CUCM and CUBE"}, {"term": "Busy trigger", "def": "How many calls a line accepts before it is busy. A trigger of 1 sends the second call to forward.", "track": "CUCM and CUBE"}, {"term": "Max calls", "def": "The line's call cap, paired with the busy trigger.", "track": "CUCM and CUBE"}, {"term": "Dual line", "def": "Two calls on one DN. Contact-center agents often need a second line for transfers. The design guide discusses single-line and multi-line.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Multi-line agent", "def": "An agent phone with more than one line. Confirm the UCCE support notes before you enable every line.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Single-line agent", "def": "The simpler UCCE phone. Transfers may need a second line or a CTI-controlled transfer.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Phone button", "def": "The template that decides whether a second line exists.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Team", "def": "A supervisor's set of agents. Not a skill group, though people nest them.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Department", "def": "A CUCM or Unity administrative boundary in multitenant systems. Not a partition by itself.", "track": "CUCM and CUBE"}, {"term": "Site code", "def": "A short prefix for on-net dialing between offices, translated to +E.164.", "track": "CUCM and CUBE"}, {"term": "Inter-site prefix", "def": "The digit that means 'this is a site code.' Discard it in the translation.", "track": "CUCM and CUBE"}, {"term": "Variable length", "def": "On-net dialing that uses ! because extensions differ in length. Urgent patterns protect emergency numbers from the wait.", "track": "CUCM and CUBE"}, {"term": "Fixed length", "def": "A pattern of X's that completes as soon as the digits arrive. No timer.", "track": "CUCM and CUBE"}, {"term": "Wildcard X", "def": "Matches exactly one digit, 0 through 9. It does not match a plus sign. Use a backslash-plus when the plus is a dialed character.", "track": "CUCM and CUBE"}, {"term": "Wildcard !", "def": "Matches one or more digits and can wait for more. That wait is why 911 must be urgent, so a variable-length pattern does not hold the emergency call.", "track": "CUCM and CUBE"}, {"term": "Wildcard .", "def": "The dot in a route pattern is the PreDot delimiter, not a digit match. Discard Digits PreDot drops everything before that dot. A pattern may contain one dot.", "track": "CUCM and CUBE"}, {"term": "Bracket range", "def": "A character class such as [2-9] in a pattern. The route-pattern lab's educational matcher treats a simple range.", "track": "CUCM and CUBE"}, {"term": "NANP", "def": "North American Numbering Plan. The @ wildcard is about this plan.", "track": "CUCM and CUBE"}, {"term": "E.164", "def": "The ITU numbering plan. +E.164 is the form this lab globalizes to.", "track": "CUCM and CUBE"}, {"term": "Country code", "def": "The digits after + that select a country. 1 is the NANP country code.", "track": "CUCM and CUBE"}, {"term": "National significant number", "def": "The number inside a country, without the country code.", "track": "CUCM and CUBE"}, {"term": "Globalization", "def": "Turning a local dialing habit into +E.164 before the route pattern, then localizing again at the trunk if the carrier requires it.", "track": "CUCM and CUBE"}, {"term": "Localization", "def": "Turning +E.164 into the digits a carrier or a user expects.", "track": "CUCM and CUBE"}, {"term": "Egress", "def": "The gateway or trunk a call leaves on. In a centralized plan that is often the route group selected by Standard Local Route Group.", "track": "CUCM and CUBE"}, {"term": "Ingress", "def": "Where the call entered: a phone, a gateway, or a trunk.", "track": "CUCM and CUBE"}, {"term": "Hairpin", "def": "A call that enters a border and leaves the same border. Diversion headers die here when a profile is careless.", "track": "CUCM and CUBE"}, {"term": "Loop prevention", "def": "Forward hop counts and translation CSSs that cannot see themselves.", "track": "CUCM and CUBE"}, {"term": "Forward hop", "def": "CUCM's limit on how many times a call can forward. A loop hits it and fails.", "track": "CUCM and CUBE"}, {"term": "Call loop", "def": "The same pattern matching forever. Fix the CSS on the translation, not the carrier.", "track": "CUCM and CUBE"}, {"term": "Black hole CSS", "def": "A CSS you put on a translation so the second lookup can only see the patterns you intend.", "track": "CUCM and CUBE"}, {"term": "Next hop CSS", "def": "The CSS a translation or a call-forward uses for the following lookup.", "track": "CUCM and CUBE"}, {"term": "Originating CSS", "def": "The line CSS plus the device CSS that started the call. A translation then continues with the CSS configured on the translation, which can be a different list.", "track": "CUCM and CUBE"}, {"term": "Terminating side", "def": "The called device. Its CSS does not choose the caller's route.", "track": "CUCM and CUBE"}, {"term": "Inbound CSS", "def": "On a trunk, the CSS applied to calls arriving from that trunk.", "track": "CUCM and CUBE"}, {"term": "Outbound CSS", "def": "People say this and mean the line CSS or a rerouting CSS. Ask which page they are looking at.", "track": "CUCM and CUBE"}, {"term": "Trunk CSS", "def": "The inbound calling search space on a SIP trunk.", "track": "CUCM and CUBE"}, {"term": "SIP normalization", "def": "Editing headers. CUCM uses scripts. CUBE uses SIP profiles. Both can delete Diversion.", "track": "CUCM and CUBE"}, {"term": "Header copy", "def": "A SIP profile that copies one header to another. Useful, and a way to leak an internal number.", "track": "CUCM and CUBE"}, {"term": "Asserted identity", "def": "PAI or PPI. What you are allowed to claim as the caller.", "track": "CUCM and CUBE"}, {"term": "PPI", "def": "P-Preferred-Identity. Weaker than PAI. Know which one the carrier honors.", "track": "CUCM and CUBE"}, {"term": "Remote-Party-ID", "def": "An older calling-number header. Some carriers still want it. Do not add it everywhere.", "track": "CUCM and CUBE"}, {"term": "Geolocation header", "def": "Where CUCM can place a HELD location URI. Emergency, not a contact-center variable.", "track": "Emergency calling"}, {"term": "Company ID", "def": "The RedSky identifier Webex Calling stores in Control Hub, with a secret.", "track": "Emergency calling"}, {"term": "Held request", "def": "The phone's HTTPS call to the location server. A failure here means the INVITE may go out without a location.", "track": "Emergency calling"}, {"term": "Emergency call handler", "def": "Not a Unity handler. The CUCM and CER path for 911. Keep the names apart in an outage.", "track": "Emergency calling"}, {"term": "Emergency pattern", "def": "A route pattern for 911, urgent, in a partition on the device CSS.", "track": "Emergency calling"}, {"term": "ELIN pool", "def": "More than one ELIN on an ERL so two simultaneous emergencies do not share a callback. Capacity per ERL stays TODO-verify.", "track": "Emergency calling"}, {"term": "Callback DID", "def": "The ELIN the PSAP dials back. It must land at the right site.", "track": "Emergency calling"}, {"term": "Security desk", "def": "A typical on-site notification target under Kari's Law. The statute requires that someone on site be notified. It does not name this desk.", "track": "Emergency calling"}, {"term": "Notification email", "def": "One way to tell the security desk. Confirm it is actually watched.", "track": "Emergency calling"}, {"term": "933", "def": "A test number some providers publish. Confirm it for the carrier you use. This lab does not claim every carrier answers 933.", "track": "Migrations"}, {"term": "911", "def": "The NANP emergency number. Other countries differ. Do not hard-code it into a Unity caller-input key.", "track": "Emergency calling"}, {"term": "9911", "def": "A prefixed emergency number. Kari's Law says users must be able to dial 911 without the prefix. You may still accept 9911.", "track": "Emergency calling"}, {"term": "Access code 9", "def": "A steering digit. Stripping it is normal. Stripping it from 911 is not, unless a translation immediately produces a real emergency route.", "track": "Emergency calling"}, {"term": "Device CSS emergency", "def": "Put the emergency partition on the phone, not only on the line.", "track": "Emergency calling"}, {"term": "Line CSS emergency", "def": "A restrictive line CSS is fine if the device CSS still contains 911.", "track": "CUCM and CUBE"}, {"term": "CER subnet", "def": "CER can map an IP subnet to an ERL when switch-port tracking is not available. Soft clients need a better plan.", "track": "Emergency calling"}, {"term": "Switch port", "def": "The Ethernet port CER tracks. Move the phone, move the ERL, if tracking is on.", "track": "Emergency calling"}, {"term": "SNMP", "def": "How CER often reads switch CAM tables. A blocked SNMP community looks like every phone in the default ERL.", "track": "CUCM and CUBE"}, {"term": "On-site alert", "def": "CER or CUCM telling a local party. Kari's Law cares that a human notices.", "track": "Emergency calling"}, {"term": "PSAP callback", "def": "The return call to the ELIN. Route it to the site, not to a generic auto attendant that cannot find the caller.", "track": "Emergency calling"}, {"term": "Ali database update", "def": "How fast the provider learns a new ELIN address. The delay is theirs. Do not restart CUCM to speed it up.", "track": "Emergency calling"}, {"term": "National provider", "def": "The carrier that delivers the emergency call. CER has provider-specific guides. The 14 guide is older than 12 months if you are on it. Re-check.", "track": "CUCM and CUBE"}, {"term": "Intrado", "def": "A national emergency provider people still name. Confirm the current provider in the CER guide you are following.", "track": "CUCM and CUBE"}, {"term": "RedSky secret", "def": "The credential paired with the company ID. Treat it as a secret. Do not put it in a screenshot in this repo.", "track": "Emergency calling"}, {"term": "Emergency response location", "def": "An ERL is a place, such as a floor or a switch-port group, that emergency responders can be sent to. An ELIN is the callback number that represents that place.", "track": "Emergency calling"}, {"term": "Floor", "def": "Part of a dispatchable location inside a building. A street address alone can be insufficient.", "track": "Emergency calling"}, {"term": "Suite", "def": "A dispatchable-location detail under RAY BAUM'S Act, along with floor or room. A street address alone is not the whole duty when the caller is inside a multi-tenant building.", "track": "Emergency calling"}, {"term": "Geo coordinate", "def": "Latitude and longitude. Some location objects carry both. Do not invent precision.", "track": "Emergency calling"}, {"term": "Soft client location", "def": "Often unknown unless the client or the user supplies it. Off-premises rules apply.", "track": "Emergency calling"}, {"term": "MRA emergency", "def": "An outside client calling 911 may be nowhere near the campus ELIN. Do not present the headquarters callback for a traveler.", "track": "Emergency calling"}, {"term": "VPN emergency", "def": "A VPN phone looks internal and may inherit the campus ERL while the human is elsewhere. That is a known class of misroute.", "track": "Emergency calling"}, {"term": "Held URI", "def": "The location reference placed in signaling. If it is empty, the call may still complete and still be non-compliant.", "track": "Emergency calling"}, {"term": "Compliant", "def": "Direct dial, notification, and a dispatchable location. A working route pattern is only the first of those.", "track": "Emergency calling"}, {"term": "Non-compliant", "def": "911 that needs a prefix, or a call with no usable location, or no on-site notice.", "track": "Emergency calling"}, {"term": "Statute date", "def": "16 February 2020 for Kari's Law applicability to new installs. 6 January 2021 and 6 January 2022 for the location classes.", "track": "Emergency calling"}, {"term": "Installed after", "def": "The Kari's Law trigger. Whether a core upgrade restarts that clock stays TODO-verify.", "track": "Emergency calling"}, {"term": "Manufactured after", "def": "Also a Kari's Law trigger, along with imported, sold, or leased.", "track": "Emergency calling"}, {"term": "MLTS notification", "def": "The on-site half of Kari's Law: someone at the site must be told that 911 was dialed. A route pattern alone does not do that.", "track": "Emergency calling"}, {"term": "Direct dial", "def": "911 with no access code, which is the Kari's Law dialing duty. A route pattern that still requires 9 does not meet that duty.", "track": "Emergency calling"}, {"term": "Prefix requirement", "def": "What Kari's Law removes. Users must not need the 9.", "track": "Emergency calling"}, {"term": "Security office", "def": "A notification target. Name a person or a desk, not a shared mailbox nobody reads.", "track": "Emergency calling"}, {"term": "After hours 911", "def": "Notification still has to reach a human. A closed greeting is not a security desk.", "track": "Emergency calling"}, {"term": "Queue in front of 911", "def": "A misroute. The contact-center pattern must not be more attractive than the urgent emergency pattern.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Urgent beats timer", "def": "The reason 911 is urgent when any ! pattern shares the CSS.", "track": "CUCM and CUBE"}, {"term": "More specific wins", "def": "911 beats 9! . The route-pattern lab shows this with scores, and says it is a teaching model.", "track": "CUCM and CUBE"}, {"term": "Teaching model", "def": "The route-pattern lab. It is not Dialed Number Analyzer and it does not expand @ into the NANP.", "track": "CUCM and CUBE"}, {"term": "Bandwidth calculator", "def": "The codec lab. G.711 and G.722 use the PA's 80 kbps. G.729 is marked as the same overhead method, re-check.", "track": "Voice network and QoS"}, {"term": "16 kbps", "def": "The IP and UDP overhead the Collaboration 14 worked example adds in the G.711 deduction story. Do not add it a second time on top of the 80 kbps cell.", "track": "Voice network and QoS"}, {"term": "64 kbps", "def": "The payload rate people quote for G.711 and G.722. The Collaboration 14 bandwidth chapter's call-admission deduction for those codecs is 80 kbps, not this payload figure.", "track": "Voice network and QoS"}, {"term": "8 kbps", "def": "The G.729 payload rate as the bandwidth narrative states it. The calculator's 24 kbps figure is 8 plus 16 of overhead and is marked re-check.", "track": "Voice network and QoS"}, {"term": "320 kbps", "def": "The video-pool share of a 384 kbps call in the PA example when audio is 64 kbps and deduct-audio is true.", "track": "Voice network and QoS"}, {"term": "384 kbps", "def": "The video rate in the PA's worked example. Not a universal region default. The Release 15 region default stays TODO-verify.", "track": "Voice network and QoS"}, {"term": "Two pools", "def": "Audio bandwidth and video bandwidth, when the Collaboration 14 deduct-audio setting is on. A 384 kbps video call then takes 80 from audio and 320 from video.", "track": "Voice network and QoS"}, {"term": "One pool", "def": "What you get if deduct-audio is false: video-call audio hides inside the video number while EF still carries it.", "track": "Voice network and QoS"}, {"term": "Service parameter path", "def": "Cisco CallManager, Call Admission Control, Deduct Audio Bandwidth from Audio Pool for Video Call.", "track": "Voice network and QoS"}, {"term": "Call Admission Control", "def": "The CUCM feature family that contains locations and AAR.", "track": "Voice network and QoS"}, {"term": "Denial", "def": "LBM saying no. The phone should show a failure you can explain. Unlimited bandwidth hides it.", "track": "Voice network and QoS"}, {"term": "Admission", "def": "LBM saying yes and deducting. The queue must be able to carry what was admitted.", "track": "Voice network and QoS"}, {"term": "Choppy audio", "def": "Usually the queue, not the CSS. The call stayed up.", "track": "Voice network and QoS"}, {"term": "Setup failure", "def": "CAC denial, a route miss, or a SIP reject. Different from choppy audio.", "track": "Voice network and QoS"}, {"term": "Priority queue", "def": "LLQ for EF. Size it from the audio pool, not from the interface speed.", "track": "Voice network and QoS"}, {"term": "Interface speed", "def": "Not the CAC number. A gigabit handoff with a 10 megabit policer is a 10 megabit circuit.", "track": "Voice network and QoS"}, {"term": "Megabit", "def": "One thousand kilobits in the casual sizing this lab uses. Type kilobits into CUCM location fields.", "track": "Voice network and QoS"}, {"term": "Twenty-five calls", "def": "10 megabits times 0.2 is 2 megabits, divided by 80 kbps, if you spend the entire example queue on G.711. The room says not to. It is arithmetic, not a recommendation.", "track": "Voice network and QoS"}, {"term": "Margin", "def": "The gap you leave between the CAC pool and the queue, and between the queue and the policer.", "track": "Voice network and QoS"}, {"term": "Signaling bandwidth", "def": "CS3 traffic. Do not put it in the EF queue. Do not forget it exists.", "track": "Voice network and QoS"}, {"term": "Scavenger", "def": "A class for traffic you are willing to drop. Not voice.", "track": "Voice network and QoS"}, {"term": "ToS", "def": "The older byte people confuse with DSCP. Mark DSCP.", "track": "Voice network and QoS"}, {"term": "CSS", "def": "Calling search space. An ordered list of partitions. The directory number CSS is searched before the device CSS on the Release 15 behavior this lab cites.", "track": "CUCM and CUBE"}, {"term": "CoS (Unity)", "def": "Unity Connection class of service. Mailbox privileges. Write the product name beside the abbreviation.", "track": "CUCM and CUBE"}, {"term": "Abbreviation trap", "def": "CSS, CoS, COS, and class of service mean different objects. Say the product.", "track": "CUCM and CUBE"}, {"term": "Partition order", "def": "First match in the CSS wins. Overlapping extensions are decided here, in CUCM and again in Unity.", "track": "CUCM and CUBE"}, {"term": "Overlap extension", "def": "The same digits in two partitions. The CSS order picks the winner.", "track": "CUCM and CUBE"}, {"term": "First match", "def": "CUCM digit analysis and Unity search spaces both stop at the first hit.", "track": "CUCM and CUBE"}, {"term": "Best match", "def": "When several patterns in the searched partitions could match, CUCM prefers the more specific one. The lab approximates that with a score.", "track": "CUCM and CUBE"}, {"term": "Closest match", "def": "Another way people say best match. Ask them to point at the pattern DNA chose.", "track": "CUCM and CUBE"}, {"term": "Potential match", "def": "A pattern that still needs more digits. The timer starts. Urgent patterns are not left in this state.", "track": "CUCM and CUBE"}, {"term": "Current match", "def": "A pattern that already matches. If a longer one is still possible, CUCM may wait.", "track": "CUCM and CUBE"}, {"term": "Interdigit", "def": "The wait between digits, governed by T302 when the match is ambiguous.", "track": "CUCM and CUBE"}, {"term": "Digit timeout", "def": "What users call T302, the interdigit timer. The 12.x SRND discusses 15 seconds and a 4 second floor. Re-check both on the 15SU you run.", "track": "CUCM and CUBE"}, {"term": "Secondary dial tone", "def": "The outside-dial-tone checkbox. Evidence the pattern matched, not evidence the carrier answered.", "track": "CUCM and CUBE"}, {"term": "PSTN", "def": "The public network. Your route list's last job is to hand a sane number to it.", "track": "CUCM and CUBE"}, {"term": "ITSP", "def": "Internet telephony service provider. The carrier behind CUBE. Their header rules are theirs.", "track": "CUCM and CUBE"}, {"term": "Carrier", "def": "Whoever terminates the PSTN call. Certification for Teams is not their SIP profile.", "track": "CUCM and CUBE"}, {"term": "Provider SBC", "def": "The carrier's border. Your CUBE talks to it. Trust their address. Do not trust the internet.", "track": "CUCM and CUBE"}, {"term": "Peering", "def": "A SIP relationship you intended. An open trusted list is peering with strangers.", "track": "CUCM and CUBE"}, {"term": "Toll bypass", "def": "Using the data network instead of the PSTN. TEHO is one form. Locations CAC has to know.", "track": "CUCM and CUBE"}, {"term": "On-net preferred", "def": "Try the data path first, then the PSTN. AAR is the CAC version of the second step, not the WAN-down version.", "track": "Voice network and QoS"}, {"term": "PSTN reroute", "def": "AAR, when CAC says no and you configured a real alternate path.", "track": "Voice network and QoS"}, {"term": "Alternate path", "def": "The AAR destination. If it is the same saturated link, you have not built an alternate.", "track": "Voice network and QoS"}, {"term": "AAR CSS", "def": "The CSS AAR uses to place the PSTN call. It needs the PSTN patterns.", "track": "Voice network and QoS"}, {"term": "AAR group", "def": "The classic object that prefixes digits for AAR. The PA also mentions CFNA. Re-check Release 15 before you build only from memory.", "track": "Voice network and QoS"}, {"term": "AAR prefix", "def": "Digits Automated Alternate Routing adds so the PSTN call is a full number after CAC denies the on-net path. AAR does not run because the phone unregistered.", "track": "Voice network and QoS"}, {"term": "Voicemail avoidance", "def": "AAR should not dump a bandwidth failure into voicemail unless that is an explicit choice.", "track": "Voice network and QoS"}, {"term": "CFNB", "def": "Call forward no bandwidth, in older docs. The PA sentence this lab cited talks about Call Forward No Answer. Re-check.", "track": "Voice network and QoS"}, {"term": "No bandwidth", "def": "What the phone displays when locations CAC denies the call. The fix is the location or the region, not a new route pattern, unless you mean AAR.", "track": "Voice network and QoS"}, {"term": "Location none", "def": "People mean Hub_None. Say Hub_None so the page is searchable.", "track": "Voice network and QoS"}, {"term": "Phantom location", "def": "A transit location with no phones, used to draw an MPLS cloud the way the PA suggests.", "track": "Voice network and QoS"}, {"term": "MPLS", "def": "The WAN you are often modeling with location links. LBM does not read the routing table.", "track": "Voice network and QoS"}, {"term": "DMVPN", "def": "A WAN style. CAC still needs a drawn topology, not the tunnel's routing protocol.", "track": "Voice network and QoS"}, {"term": "SD-WAN", "def": "The underlay may move. LBM will not. If the effective path is static and the WAN is not, say so in the design.", "track": "Voice network and QoS"}, {"term": "Underlay", "def": "The physical network under a tunnel. Locations CAC does not measure it. If you did not configure the link budget, CAC cannot invent one.", "track": "Voice network and QoS"}, {"term": "Overlay", "def": "A tunnel or overlay network that call admission does not discover by itself. Locations CAC only sees the bandwidth you configured, not the underlay's real congestion.", "track": "Voice network and QoS"}, {"term": "Branch", "def": "A site with a device pool, a location, and maybe SRST.", "track": "CUCM and CUBE"}, {"term": "Headquarters", "def": "The site that often holds the cluster. Its device pool is not the branch's device pool.", "track": "CUCM and CUBE"}, {"term": "Centralized call processing", "def": "Phones at branches register to the data center. SRST is the failure plan.", "track": "CUCM and CUBE"}, {"term": "Local subscriber", "def": "A CUCM node at the branch. A different design from SRST. Do not describe SRST as a subscriber.", "track": "CUCM and CUBE"}, {"term": "Clustering over the WAN", "def": "CUCM nodes separated by WAN, with round-trip requirements. Those numbers stay on the SRND you re-check.", "track": "CUCM and CUBE"}, {"term": "Round trip", "def": "The delay budget for clustering over the WAN. TODO-verify against the current SRND before you quote milliseconds.", "track": "CUCM and CUBE"}, {"term": "Replication timeout", "def": "How stale a subscriber may be. Not a dial-peer timer.", "track": "CUCM and CUBE"}, {"term": "Database", "def": "The CUCM data store. The engine name stays TODO-verify if the install guide you read does not print it.", "track": "CUCM and CUBE"}, {"term": "Informix", "def": "A name older books use for the CUCM database. Do not assert it for Release 15 until the install guide in front of you says it.", "track": "CUCM and CUBE"}, {"term": "CLI", "def": "The CUCM command line, utils and the like. Not the IOS CLI.", "track": "CUCM and CUBE"}, {"term": "utils dbreplication", "def": "The CUCM CLI family for replication status. Use it when configuration looks different on two nodes.", "track": "CUCM and CUBE"}, {"term": "run sql", "def": "A CUCM CLI query. Read-only unless you know the statement. This lab does not ship write statements.", "track": "CUCM and CUBE"}, {"term": "IOS CLI", "def": "The router prompt where dial peers, voice classes, and SRST modes are configured. Unified CM Administration is a different interface.", "track": "CUCM and CUBE"}, {"term": "Running config", "def": "What the router runs. Dynamic trusted entries may not all appear as static lines.", "track": "CUCM and CUBE"}, {"term": "Startup config", "def": "What survives reload. A trusted list that only existed in memory is gone after reboot.", "track": "CUCM and CUBE"}, {"term": "Reload", "def": "A router reboot. Not a troubleshooting step for a bad preference.", "track": "CUCM and CUBE"}, {"term": "Shut", "def": "Administratively down. A shut dial peer drops its dynamic trusted address.", "track": "CUCM and CUBE"}, {"term": "No shut", "def": "Brings the peer back. The dynamic trust returns when the peer is up.", "track": "CUCM and CUBE"}, {"term": "Busy-out", "def": "The peer is up in config and down for calls, often because keepalive failed. Cause 188.", "track": "CUCM and CUBE"}, {"term": "Keepalive", "def": "OPTIONS or similar. Down means the target was removed from rotation.", "track": "CUCM and CUBE"}, {"term": "Session server group", "def": "Another way people say voice class server-group. Those addresses are trusted by default, the same way session targets are, as of the hardening guide retrieved 2026-10-14.", "track": "CUCM and CUBE"}, {"term": "Hunt scheme", "def": "0 through 7. Default 0 unless the command is set.", "track": "CUCM and CUBE"}, {"term": "Random selection", "def": "The last key of hunt 0 when preference also ties.", "track": "CUCM and CUBE"}, {"term": "Explicit preference", "def": "The preference number on a dial peer. Lower is tried first. If you omit it inside a dial-peer group, the 17.6 chapter says selection is random or follows dial-peer hunt.", "track": "CUCM and CUBE"}, {"term": "Tag", "def": "The dial-peer number. It does not decide hunt order.", "track": "CUCM and CUBE"}, {"term": "Inbound peer", "def": "The peer that matched the arriving call. It selects profiles and, if set, the outbound group.", "track": "CUCM and CUBE"}, {"term": "Outbound peer", "def": "The dial peer that sends the call onward. If an inbound peer has a destination dial-peer group, only peers in that group are eligible.", "track": "CUCM and CUBE"}, {"term": "Inside leg", "def": "The SIP dialog between Unified CM and CUBE. Read it separately from the outside leg. A 200 that lost its SDP on this leg is a one-way-audio cause.", "track": "CUCM and CUBE"}, {"term": "Outside leg", "def": "The SIP dialog between CUBE and the carrier or the cloud. A 488 here means the offered codecs were refused on this leg.", "track": "CUCM and CUBE"}, {"term": "Two legs", "def": "The minimum drawing for a border problem. Leg A faces Unified CM. Leg B faces the carrier. RTP is a third conversation.", "track": "CUCM and CUBE"}, {"term": "Three legs", "def": "What a contact-center call often becomes: caller, browser, agent.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Four SIP calls", "def": "The design guide's note that a CVP call through a proxy can be caller, VXML, ringtone, and agent.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Consult", "def": "An agent calls a second party before transferring. It adds SIP transactions. The proxy sizing note says a consult can double them.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Transfer (agent)", "def": "The caller leaves the agent for another DN. That DN must be dialable.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Callback (queue)", "def": "The contact center calls the customer back instead of holding them. A feature to inventory, not to assume WxCC cloned it.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Position in queue", "def": "A CVP prompt. The voice browser fetches it over HTTP. It is not a SIP header and it is not the agent desktop.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Prompt", "def": "An audio file the browser plays. If the file is missing, the SIP call can still be up.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Media server", "def": "Where CVP prompt files live. Not the SIP service.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Reporting server", "def": "CVP's optional reporting virtual machine. It is not CUIC and it is not Webex Analyzer.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Operations console", "def": "The CVP administration console. It is not CUIC and it is not the Webex Analyzer report the UCCX transition names.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "ICM service", "def": "The CVP process that talks to the UCCE Router. A call can be up at CVP and still never reach a script if this path is down.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "SIP service (CVP)", "def": "The CVP SIP service is a back-to-back user agent for call control. The Release 15.0(1) overview this lab uses says it does not touch RTP.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "IVR service", "def": "The CVP treatment service. People mix the names. Ask which process is down.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Call server", "def": "The CVP VM that runs the SIP and ICM services in the usual design.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "VXML server", "def": "The CVP virtual machine that runs complex voice applications. The SIP service is a different process and does not play the prompts itself.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Agent desktop layout", "def": "Buttons and gadgets. The transition guide says to note the difference from the WxCC desktop.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Phone book", "def": "A Finesse list of numbers. It does not replace the CUCM CSS.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Workflow", "def": "A Finesse action on an event. Rebuild the ones WxCC can do. List the ones it cannot.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Screen pop", "def": "The desktop showing caller data. ECC variables feed the on-prem version.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "CRM", "def": "The customer system a gadget talks to. A WxCC move is also a CRM project if the gadget is custom.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Salesforce", "def": "A common CRM. Not a Cisco object. The integration is in or out of scope on purpose.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "WFO", "def": "Workforce optimization. The CCX transition guide says to build a fresh Webex WFO and keep the old system as an archive.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Archive", "def": "The old recording system after a cut. The transition guide's WFO note treats the on-prem system as search-and-play, not as the new recorder.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "13 months", "def": "An example the transition PDF mentions for CDR retention. It is an example on that page, not this lab's promise. Re-check the linked WxCC article.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "EU retention", "def": "The same PDF mentions a shorter example for the EU. Re-check before you quote it.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Domain allow list", "def": "WxCC desktop security: only trusted domains embed. The transition PDF names it.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "TLS trunk to WxCC", "def": "The CCX transition guide calls for redundant SIP over TLS. Re-check the cipher and port on the guide you implement.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "G.711 to WxCC", "def": "The CCX transition scenario this lab read specifies G.711. Do not generalize it to every WxCC call without re-reading.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Flow", "def": "A WxCC script. The replacement for an ICM script or a CCX script.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Queue (WxCC)", "def": "The cloud wait. Build it. Do not import the CSQ.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Team (WxCC)", "def": "A cloud admin object. Map it from the inventory. Do not assume the name matches Finesse.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Multimedia", "def": "Email and chat beside voice. UCCE's overview says the product can do this. WxCC does too, differently.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Email (contact center)", "def": "A non-voice task. The MR PG is the on-prem door.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Chat", "def": "A non-voice task. Do not restart Expressway because a cloud chat failed.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Task routing", "def": "The API path for third-party multichannel tasks into UCCE. It is not a Unified CM route pattern.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Agent PG", "def": "The PG that faces agent phones through Unified CM.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Generic PG", "def": "A peripheral gateway for a non-Cisco ACD. The UCCE design guide treats that shape as non-reference. Do not size the reference designs from it.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "ACD", "def": "Automatic call distributor. UCCE is one. A legacy PBX ACD might sit behind a generic PG.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Legacy PBX", "def": "Still in some migrations. QSIG and SMDI show up. Do not pretend it is a SIP trunk until you see the wire.", "track": "CUCM and CUBE"}, {"term": "SMDI", "def": "A serial voicemail protocol. If the integration is SMDI, the SIP guide is the wrong chapter.", "track": "CUCM and CUBE"}, {"term": "PIMG", "def": "A gateway that turns a legacy PBX into something Unity can integrate. Confirm the current integration guide before you design one.", "track": "CUCM and CUBE"}, {"term": "TIMG", "def": "A gateway that presents a digital trunk to Unity Connection, similar to PIMG for analog. Confirm the exact model against the compatibility list before you order one.", "track": "CUCM and CUBE"}, {"term": "SCCP integration", "def": "An older Unity integration. This room's guide is SIP. Do not mix the port wizards.", "track": "CUCM and CUBE"}, {"term": "SIP integration", "def": "The Unity Connection path T4-R01 teaches: a pilot, a matching route pattern, and Redirecting Diversion Header Delivery inbound and outbound.", "track": "CUCM and CUBE"}, {"term": "Skinny", "def": "SCCP. Phones may still use it. CUBE dial peers are SIP or H.323, not SCCP.", "track": "CUCM and CUBE"}, {"term": "SCCP", "def": "Skinny Client Control Protocol. Older phones signal to Unified CM this way. SIP phones do not. SRST can fall back either kind, and the timers differ.", "track": "CUCM and CUBE"}, {"term": "SIP phone", "def": "A phone that registers with SIP. MRA and many modern devices.", "track": "CUCM and CUBE"}, {"term": "Third-party SIP", "def": "A phone CUCM did not build. Basic registration is not the same as full feature support.", "track": "CUCM and CUBE"}, {"term": "9971", "def": "An older Cisco phone people still name. Check the endpoint table before you promise MRA.", "track": "CUCM and CUBE"}, {"term": "78xx", "def": "A phone family. Firmware and MRA support are a table, not a guess.", "track": "CUCM and CUBE"}, {"term": "88xx", "def": "A Cisco IP phone family. Registration troubleshooting is the same shape as other SIP phones: DHCP, TFTP, the ITL, then the Unified CM group. Do not invent a model-specific defect.", "track": "CUCM and CUBE"}, {"term": "Webex Room", "def": "A video endpoint. The PA marks prioritized video AF41.", "track": "Voice network and QoS"}, {"term": "DX", "def": "An older video phone family. Confirm current support before you design around it.", "track": "CUCM and CUBE"}, {"term": "ATA", "def": "Analog telephone adapter. Fax and a lobby phone. Regions still apply.", "track": "CUCM and CUBE"}, {"term": "VG", "def": "A Cisco analog gateway. It registers like a device. Its dial peers, if it is IOS, are a second dial plan.", "track": "CUCM and CUBE"}, {"term": "FXS", "def": "The analog station port. A phone or a fax plugs in.", "track": "CUCM and CUBE"}, {"term": "FXO", "def": "The analog trunk port. A line from the carrier plugs in. Emergency on FXO has its own failure modes.", "track": "Emergency calling"}, {"term": "PRI", "def": "ISDN primary rate. Significant digits and the plan you send matter.", "track": "CUCM and CUBE"}, {"term": "B channel", "def": "A bearer channel on a PRI. 'All circuits busy' is this, not a CSS.", "track": "CUCM and CUBE"}, {"term": "D channel", "def": "The signaling channel on a PRI. If it is down, every B channel is down.", "track": "CUCM and CUBE"}, {"term": "Q.931", "def": "ISDN signaling on a PRI. Cause codes you see on a gateway often start here. A SIP 404 is a different layer.", "track": "CUCM and CUBE"}, {"term": "Q.850", "def": "The cause-code standard inside ISDN and often inside SIP Reason headers.", "track": "CUCM and CUBE"}, {"term": "Normal clearing", "def": "ISDN cause 16. The call ended because someone hung up. It is not a failure to find a route.", "track": "CUCM and CUBE"}, {"term": "User busy", "def": "Cause 17. A real busy, or a policy that pretends.", "track": "CUCM and CUBE"}, {"term": "No route", "def": "Cause 1 or 3 depending on the table. Confirm the trace before you memorize the integer.", "track": "CUCM and CUBE"}, {"term": "Recovery on timer", "def": "Cause 102. Something expired. T302, a SIP timer, or a carrier timer. Read which.", "track": "CUCM and CUBE"}, {"term": "Interworking", "def": "CUBE or CUCM converting between SIP and another protocol. Cause codes get mapped. TODO-verify the map for your release.", "track": "CUCM and CUBE"}, {"term": "H.323", "def": "An older VoIP protocol. The contact-center design guide says the solution does not support H.323. CUBE labs should not assume it is the PSTN side unless the router shows it.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "MGCP", "def": "A gateway protocol CUCM controls. Fallback is the SRST story.", "track": "CUCM and CUBE"}, {"term": "Backhaul", "def": "D-channel backhaul, where CUCM sees the ISDN signaling through the gateway. When CUCM is down, backhaul is down, and fallback matters.", "track": "CUCM and CUBE"}, {"term": "NFAS", "def": "Several PRIs sharing a D channel. A single D-channel failure is a wide outage.", "track": "CUCM and CUBE"}, {"term": "Slip", "def": "A clock error on a digital trunk. Audio can click or calls can drop while SIP still looks clean. Check the controller, not the CSS.", "track": "CUCM and CUBE"}, {"term": "Controller T1", "def": "The IOS interface for a digital trunk. Not a dial peer. Both must be up.", "track": "CUCM and CUBE"}, {"term": "ISDN bind", "def": "How a serial interface attaches to a SIP or H.323 process. A missing bind is a down path with a perfect dial peer.", "track": "CUCM and CUBE"}, {"term": "Port group (gateway)", "def": "People say this and mean the Unity port group or a PRI group. Ask.", "track": "CUCM and CUBE"}, {"term": "Cisco UBE", "def": "Another name for Cisco Unified Border Element, the product this lab calls CUBE. The commands are the same product.", "track": "CUCM and CUBE"}, {"term": "Border element", "def": "Cisco Unified Border Element, the IOS XE session border controller this lab calls CUBE. It terminates one SIP dialog and originates another, so a carrier problem and a Unified CM problem are not the same leg.", "track": "CUCM and CUBE"}, {"term": "Session border", "def": "The job: topology hiding, codec policy, trust, and header repair.", "track": "CUCM and CUBE"}, {"term": "Hosted DN", "def": "A number that lives in the cloud. Webex Calling locations own these.", "track": "Migrations"}, {"term": "Premises DN", "def": "A directory number that still lives on Unified CM during a Webex Calling migration. The cloud does not become the owner of that number until you move it.", "track": "Migrations"}, {"term": "Mixed estate", "def": "Some users in each system. Coexistence trunks carry the calls between them.", "track": "Migrations"}, {"term": "Inter-op trunk", "def": "The preconfigured SIP trunk between multi-tenant Webex Calling and Dedicated Instance.", "track": "Migrations"}, {"term": "Do not delete", "def": "The Dedicated Instance Preferred Architecture instruction about the preconfigured SIP trunks between multi-tenant Webex Calling and Dedicated Instance. Deleting them is not a cleanup step.", "track": "Migrations"}, {"term": "Customer configuration", "def": "Partner work on DI: dial plan, CSS, pilots. Not the hypervisor.", "track": "Migrations"}, {"term": "Hypervisor", "def": "Cisco's problem on Dedicated Instance. You do not patch ESXi there.", "track": "Migrations"}, {"term": "ESXi", "def": "The virtualization host. On DI, Cisco owns that layer.", "track": "Migrations"}, {"term": "Application update", "def": "Cisco's job on DI, per the PA. Your job is to know what the maintenance window changes.", "track": "Migrations"}, {"term": "Disaster recovery", "def": "Cisco restores DI from DRS. Partners do not download those backups for a casual rollback.", "track": "Migrations"}, {"term": "Nightly backup", "def": "The DI PA says UC applications are backed up every night and the latest three successful copies are kept.", "track": "Migrations"}, {"term": "Three backups", "def": "The retention the DI PA prints for those nightly copies. Re-check the PA if it is revised.", "track": "Migrations"}, {"term": "Voicemail restore", "def": "The partner operations guide says Unity Connection restore includes configuration and voicemails. IM is configuration only. Instant messages are not backed up.", "track": "CUCM and CUBE"}, {"term": "IM restore", "def": "Configuration only, in that partner operations note. Do not promise chat history came back.", "track": "CUCM and CUBE"}, {"term": "Expressway backup", "def": "The partner guide says Cisco does a custom backup of the DI Expressways.", "track": "CUCM and CUBE"}, {"term": "Americas CER", "def": "The Dedicated Instance introduction lists Cisco Emergency Responder for the Americas region only.", "track": "Migrations"}, {"term": "Optional IMP", "def": "IM and Presence on Dedicated Instance is optional in the introduction. Do not assume the cluster has it.", "track": "CUCM and CUBE"}, {"term": "Optional SME", "def": "SME is available when the customer has enough DI clusters. The PA says three. Re-check that count on the PA before you promise an SME.", "track": "Migrations"}, {"term": "Three clusters", "def": "The DI PA's SME eligibility sentence this lab read. Dated 2026-10-14. Re-check.", "track": "Migrations"}, {"term": "Leaf cluster", "def": "A Unified CM cluster that trunks to SME instead of meshing with every peer.", "track": "Migrations"}, {"term": "Full mesh", "def": "Every cluster trunked to every other cluster. SME exists so you do not have to.", "track": "Migrations"}, {"term": "Intercluster", "def": "Between CUCM clusters. ILS, trunks, and SME are three different mechanisms.", "track": "CUCM and CUBE"}, {"term": "GDPR advertisement", "def": "What you choose to publish in ILS. Publishing every extension to every cluster is a choice.", "track": "CUCM and CUBE"}, {"term": "Learned pattern", "def": "A pattern ILS inserted. It can surprise a local CSS that was not designed to see it.", "track": "CUCM and CUBE"}, {"term": "SIP route pattern", "def": "A CUCM pattern for URIs, used with ILS. Different page from a numeric route pattern.", "track": "CUCM and CUBE"}, {"term": "Directory URI", "def": "The URI on a user or a DN. Unity can deliver it in the Contact header if you select that connected-party mode.", "track": "CUCM and CUBE"}, {"term": "Numeric URI", "def": "A SIP URI whose user part is a phone number. CUBE can match it with a destination URI or a pattern.", "track": "CUCM and CUBE"}, {"term": "Destination URI", "def": "An outbound dial-peer match on the URI, not only on digits.", "track": "CUCM and CUBE"}, {"term": "Incoming URI request", "def": "Match the Request-URI. Second in the inbound order after Via, in the guide T5-R01 cites.", "track": "CUCM and CUBE"}, {"term": "Incoming URI to", "def": "The inbound dial-peer command that matches the To header. In the order this lab teaches, it comes after Via and Request-URI.", "track": "CUCM and CUBE"}, {"term": "Incoming URI from", "def": "The inbound dial-peer command that matches the From header. It is fourth in the order T5-R01 teaches, not a substitute for the trust list.", "track": "CUCM and CUBE"}, {"term": "Called number match", "def": "An inbound dial-peer test on the called number, after the URI tests in the order T5-R01 teaches. incoming called-number is the command family.", "track": "CUCM and CUBE"}, {"term": "Calling number match", "def": "An inbound dial-peer test using answer-address, after the called-number test in the order T5-R01 teaches. It is not the trust list.", "track": "CUCM and CUBE"}, {"term": "ANI destination-pattern", "def": "The guide's later test: destination-pattern against the calling number. Easy to match by accident.", "track": "CUCM and CUBE"}, {"term": "Carrier-id source", "def": "A late inbound dial-peer match key. If you are still on dial-peer 0, the earlier URI and called-number tests already failed.", "track": "CUCM and CUBE"}, {"term": "Default peer", "def": "Dial-peer 0, the inbound peer IOS uses when no configured peer matches. It does not carry your codec list, SIP profile, or trust decisions.", "track": "CUCM and CUBE"}, {"term": "Explicit peer", "def": "A dial peer you configured, as opposed to dial-peer 0. The exercise is to make the call hit the peer you wrote.", "track": "CUCM and CUBE"}, {"term": "Via header", "def": "The first inbound SIP dial-peer match key in the order T5-R01 teaches: incoming uri via. It is not the trust list, which decides whether the source is accepted at all.", "track": "CUCM and CUBE"}, {"term": "From header match", "def": "An inbound dial-peer test. A carrier that changes From will miss a peer you keyed on it.", "track": "CUCM and CUBE"}, {"term": "Request URI match", "def": "The inbound dial-peer test incoming uri request. It looks at the Request-URI. On the inbound order this lab teaches, the Via test comes before it.", "track": "CUCM and CUBE"}, {"term": "Header order", "def": "Via, request, to, from, then numbers. Memorize it. T5-R01 cites the guide.", "track": "CUCM and CUBE"}, {"term": "Outbound order", "def": "Not the inbound order. Destination pattern, destination URI, e164-pattern-map, then hunt.", "track": "CUCM and CUBE"}, {"term": "e164 pattern map", "def": "A list of E.164 numbers attached to one outbound dial peer so you do not need one peer per number. The peer still needs a destination pattern.", "track": "CUCM and CUBE"}, {"term": "Destination route-string", "def": "An outbound match key some CUBE guides name beside URI and destination-pattern.", "track": "CUCM and CUBE"}, {"term": "Session protocol sipv2", "def": "The dial-peer command that makes the peer SIP. Without it, a VoIP peer is not the SIP peer you think you wrote.", "track": "CUCM and CUBE"}, {"term": "Voice service voip", "def": "The global IOS hierarchy where the trusted list and many SIP defaults live.", "track": "CUCM and CUBE"}, {"term": "Sip-ua", "def": "An older IOS hierarchy. Features have moved under voice service voip. Check the guide for your release before you type.", "track": "CUCM and CUBE"}, {"term": "Bind control", "def": "The dial-peer command that sources SIP signaling from a chosen interface. Bind media as well, or SDP can advertise the other interface.", "track": "CUCM and CUBE"}, {"term": "Bind media", "def": "Source interface for RTP. Signaling and media can differ. One-way audio loves that mistake.", "track": "CUCM and CUBE"}, {"term": "Media address", "def": "The IP in SDP. If it is an unroutable address, the call connects and audio does not.", "track": "CUCM and CUBE"}, {"term": "Signaling address", "def": "The IP in Via and Contact. The trust list cares about this one.", "track": "CUCM and CUBE"}, {"term": "NAT", "def": "Address translation. SDP that advertises the private address fails. ICE and SIP profiles are two different fixes. Know which you are using.", "track": "CUCM and CUBE"}, {"term": "ALG", "def": "A firewall SIP helper that rewrites SIP badly. Turn it off when CUBE is already the border.", "track": "CUCM and CUBE"}, {"term": "SIP inspect", "def": "The firewall feature that is an ALG by another name.", "track": "CUCM and CUBE"}, {"term": "Pinhole", "def": "A firewall opening for RTP created by inspecting SIP. If inspect is wrong, the pinhole is wrong.", "track": "CUCM and CUBE"}, {"term": "UDP", "def": "The transport RTP uses. The bandwidth model includes UDP overhead. SIP signaling may be UDP, TCP, or TLS on a different port.", "track": "Voice network and QoS"}, {"term": "TCP SIP", "def": "SIP over TCP. Contact-center designs often require it. A UDP-only peer will not land there.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "UDP SIP", "def": "Still common toward providers. The design guide limits some contact-center UDP uses. Read the table before you standardize.", "track": "CUCM and CUBE"}, {"term": "TCP timeout", "def": "A dead TCP session. Different from a SIP session timer.", "track": "CUCM and CUBE"}, {"term": "Transport", "def": "UDP, TCP, or TLS. The peer and the CUCM security profile must agree.", "track": "CUCM and CUBE"}, {"term": "Port 5061", "def": "SIP TLS. Also an Expressway-E inbound port in the MRA requirements this lab cited.", "track": "CUCM and CUBE"}, {"term": "Port mismatch", "def": "One side on 5060 and the other on 5061. The call never arrives. It is not a CSS.", "track": "CUCM and CUBE"}, {"term": "Listen port", "def": "What the server is bound to. show commands beat assumptions.", "track": "CUCM and CUBE"}, {"term": "Source port", "def": "What the trust list and the far firewall see. Bind control fixes it.", "track": "CUCM and CUBE"}, {"term": "Ephemeral port", "def": "A high source port. Firewalls that expect 5060 in both directions will drop it.", "track": "CUCM and CUBE"}, {"term": "Fragmentation", "def": "Large SIP messages, often with long SDPs or lists of codecs, getting fragmented. A reason to offer fewer codecs.", "track": "CUCM and CUBE"}, {"term": "MTU", "def": "Maximum packet size. SIP over UDP and a low MTU is a classic failure. TCP avoids it.", "track": "CUCM and CUBE"}, {"term": "Jumbo", "def": "Irrelevant to a voice VLAN, and a distraction in a voice outage.", "track": "Voice network and QoS"}, {"term": "Access port", "def": "Where a phone connects. Trust DSCP here only if the phone is the marker you trust.", "track": "Voice network and QoS"}, {"term": "Aux VLAN", "def": "The voice VLAN on a switch port that also has a data VLAN.", "track": "Voice network and QoS"}, {"term": "CDP", "def": "Cisco Discovery Protocol. Phones learn the voice VLAN from it. LLDP does the same job for some devices.", "track": "CUCM and CUBE"}, {"term": "LLDP-MED", "def": "The standards-based way a phone learns VLAN and sometimes location. CER and emergency location can use what the switch tells the phone.", "track": "Emergency calling"}, {"term": "Power", "def": "PoE. A phone that boot-loops is not a dial-plan ticket.", "track": "CUCM and CUBE"}, {"term": "PoE", "def": "Power over Ethernet. A phone that never powers on is a switch and cable problem before it is a CUCM registration problem.", "track": "CUCM and CUBE"}, {"term": "DHCP", "def": "Addresses and option 150. A phone with an APIPA address will not register.", "track": "CUCM and CUBE"}, {"term": "Option 150", "def": "The DHCP option that hands a phone the TFTP server list. A phone that never requests a config file usually never received this, or received the wrong address.", "track": "CUCM and CUBE"}, {"term": "Option 66", "def": "A single TFTP address some phones honor. Know which option your phone uses.", "track": "CUCM and CUBE"}, {"term": "Firmware", "def": "The phone load. A bad load looks like a registration bug. It is not a CSS.", "track": "CUCM and CUBE"}, {"term": "Device defaults", "def": "The firmware load Unified CM assigns to a phone model. A phone that upgrades forever is often pointed at a load it cannot reach on TFTP.", "track": "CUCM and CUBE"}, {"term": "Peer firmware sharing", "def": "Phones can load firmware from each other. Useful, and a surprise during an upgrade.", "track": "CUCM and CUBE"}, {"term": "Auto registration", "def": "CUCM can hand a phone a DN automatically. Dangerous in production. Fine in a lab if you remember to turn it off.", "track": "CUCM and CUBE"}, {"term": "Auto-reg partition", "def": "Where those automatic DNs land. Put it somewhere the CSS does not accidentally prefer.", "track": "CUCM and CUBE"}, {"term": "Unknown phone", "def": "A phone that registered but is not configured, or that failed CTL. Check the status message on the phone.", "track": "CUCM and CUBE"}, {"term": "Status messages", "def": "The phone menu that says TFTP failed or CTL failed. Read it.", "track": "CUCM and CUBE"}, {"term": "Console log", "def": "The phone's own log. RTMT can collect it. A registration failure often names the TFTP or trust step in that log before CUCM ever sees a SIP REGISTER.", "track": "CUCM and CUBE"}, {"term": "Problem report", "def": "A phone PRT. Ask for one before you rebuild the cluster.", "track": "CUCM and CUBE"}, {"term": "PRT", "def": "Problem report tool. The phone bundles its console log so you can collect it from RTMT instead of standing at the handset.", "track": "CUCM and CUBE"}, {"term": "Web access", "def": "The phone's web server. Often disabled. Do not depend on it.", "track": "CUCM and CUBE"}, {"term": "Settings access", "def": "Whether the user can change phone settings. Not a CSS.", "track": "CUCM and CUBE"}, {"term": "Extension mobility login", "def": "The user profile's CSS replaces the logged-out line. 911 stays on the device.", "track": "Emergency calling"}, {"term": "Device profile", "def": "The Extension Mobility bundle: lines, calling search spaces, and services. It is not a device pool.", "track": "CUCM and CUBE"}, {"term": "Logout profile", "def": "The device profile left on a phone after Extension Mobility logout. It still needs a path to emergency calling.", "track": "Emergency calling"}, {"term": "Login duration", "def": "How long an EM session lasts. A midnight logout changes the CSS under a night-shift user.", "track": "CUCM and CUBE"}, {"term": "Line group distribution", "def": "Broadcast, circular, longest idle, or top down. Say which one you configured.", "track": "CUCM and CUBE"}, {"term": "Broadcast", "def": "Every available member rings. Noisy, and obvious in a trace.", "track": "CUCM and CUBE"}, {"term": "Longest idle", "def": "Longest Idle Time is the line-group default. It offers the call only to idle members, longest idle first. Broadcast rings everyone.", "track": "CUCM and CUBE"}, {"term": "Circular", "def": "A hunt distribution that remembers the last member it used and starts after that member next time. It is not broadcast.", "track": "CUCM and CUBE"}, {"term": "Top down", "def": "Always starts at the first member. The first member takes every call they can.", "track": "CUCM and CUBE"}, {"term": "Hunt forward", "def": "Where the hunt sends a call that nobody answered. If that target is the hunt pilot, you built a loop.", "track": "CUCM and CUBE"}, {"term": "Final forward", "def": "The last hunt destination, often voicemail. The pilot must be reachable from the hunt's CSS.", "track": "CUCM and CUBE"}, {"term": "Personal preference", "def": "A directory number can also have its own call forward. The Release 15 line-group chapter does not print which setting wins against the No Answer hunt option. Read both pages on the cluster.", "track": "CUCM and CUBE"}, {"term": "Logged into hunt", "def": "The DN is eligible. A DN that is not logged in looks like a broken hunt.", "track": "CUCM and CUBE"}, {"term": "HLog", "def": "The softkey or Hunt Group button that logs a phone out of every line group it belongs to. Hunt Group Log Off is device-based.", "track": "CUCM and CUBE"}, {"term": "Hunt group", "def": "The casual name. The objects are hunt pilot, hunt list, and line group.", "track": "CUCM and CUBE"}, {"term": "Pickup group", "def": "Call pickup. A neighbor answers a ringing phone in the group. It is not a hunt group and it does not change the CSS.", "track": "CUCM and CUBE"}, {"term": "Call park number", "def": "A pattern in a partition. If the CSS cannot see it, park fails.", "track": "CUCM and CUBE"}, {"term": "Meet-me number", "def": "A pattern that starts a conference. The bridge still has to exist.", "track": "CUCM and CUBE"}, {"term": "Conference Now", "def": "A CUCM feature with a host code. Different from Meet-Me. Confirm which one the user means.", "track": "CUCM and CUBE"}, {"term": "Host code", "def": "The PIN the host uses for Conference Now. Guests use the attendee code. Neither one is a voicemail PIN.", "track": "CUCM and CUBE"}, {"term": "Attendee code", "def": "The code guests dial for Conference Now. It is not the host PIN and it is not a Unity voicemail PIN.", "track": "CUCM and CUBE"}, {"term": "IVR (CUCM)", "def": "Conference Now uses a CUCM IVR media resource. If that resource is missing, the feature fails.", "track": "CUCM and CUBE"}, {"term": "Software conference", "def": "A CUCM bridge on the server. Capacity is a design-guide number. TODO-verify before you promise seats.", "track": "CUCM and CUBE"}, {"term": "Hardware conference", "def": "A DSP bridge. Better for some mixes, and finite.", "track": "CUCM and CUBE"}, {"term": "MTP exhaustion", "def": "Early offer mandatory will fail if it needs an MTP and none are free.", "track": "CUCM and CUBE"}, {"term": "Media resource exhaustion", "def": "The general case. Check the MRGL before you change the dial plan.", "track": "CUCM and CUBE"}, {"term": "MRGL", "def": "Media resource group list. The ordered list of media resource groups a device uses for conference, transcoding, music on hold, and MTP. It is not a route list.", "track": "CUCM and CUBE"}, {"term": "MRG", "def": "Media resource group. A set of resources the list orders.", "track": "CUCM and CUBE"}, {"term": "MoH source", "def": "The audio file or stream. Silence often means the source is empty or the region codec does not match the file.", "track": "CUCM and CUBE"}, {"term": "Tone on hold", "def": "What you get when MoH fails. Callers describe it as dead air or a beep.", "track": "CUCM and CUBE"}, {"term": "Hold SDP", "def": "a=sendonly or a=inactive. Read it before you blame the carrier.", "track": "CUCM and CUBE"}, {"term": "Resume", "def": "The re-INVITE that restores sendrecv. A profile that forces sendrecv too early breaks hold.", "track": "CUCM and CUBE"}, {"term": "Re-INVITE", "def": "Mid-dialog offer. Hold, transfer, and some early-offer repairs use it.", "track": "CUCM and CUBE"}, {"term": "100 Trying", "def": "The hop received the INVITE and is working on it. It is not ringback and it is not an answer.", "track": "CUCM and CUBE"}, {"term": "180 Ringing", "def": "A provisional response. The far end is alerting. Early media, if any, is a different response. 180 alone does not mean two-way RTP is flowing.", "track": "CUCM and CUBE"}, {"term": "183 Session Progress", "def": "A provisional response that often carries early media. The first SDP you see may be here rather than on the INVITE or the 200.", "track": "CUCM and CUBE"}, {"term": "200 OK", "def": "Success. For INVITE, the call is up, unless you still owe an ACK.", "track": "CUCM and CUBE"}, {"term": "4xx", "def": "A SIP client-error class. Read the specific code: 404 is not found, 486 is busy, 487 is terminated, 488 is not acceptable here.", "track": "CUCM and CUBE"}, {"term": "486", "def": "SIP 486 Busy Here. The far end is reachable and refused the call because it is busy. It is not a codec rejection and it is not a missing route pattern.", "track": "CUCM and CUBE"}, {"term": "487", "def": "SIP 487 Request Terminated. It usually means the caller cancelled, so the INVITE was answered with a failure because a CANCEL arrived.", "track": "CUCM and CUBE"}, {"term": "500", "def": "Server error. Look at the peer that generated it before you blame the carrier.", "track": "CUCM and CUBE"}, {"term": "603", "def": "Decline. A policy rejection more than a routing miss.", "track": "CUCM and CUBE"}, {"term": "SIP ladder lab", "def": "The zero-key lab that draws these messages. Presets that end on ACK still explain the SDP.", "track": "CUCM and CUBE"}, {"term": "Cert chain lab", "def": "Checks names, dates, and that each certificate's issuer links to the next. It does not verify signatures.", "track": "CUCM and CUBE"}, {"term": "CSS lab", "def": "A browser model of partitions and CSS order. Not a live CUCM.", "track": "CUCM and CUBE"}, {"term": "Digit lab", "def": "Discard and prefix. The calling-party mask is shown and does not change the called number.", "track": "CUCM and CUBE"}, {"term": "Route pattern lab", "def": "Scores @, X, !, and the dot. Explicit patterns beat @. Ties go to the first pattern. Not DNA.", "track": "CUCM and CUBE"}, {"term": "Codec lab", "def": "Turns the PA's 80 kbps example into a small calculator, and labels the G.729 overhead estimate.", "track": "Voice network and QoS"}, {"term": "Interview drill", "def": "A short spoken answer. The drills page is the list. The room interview sections are the longer ones.", "track": "CUCM and CUBE"}, {"term": "Ctrl+K", "def": "Opens the command palette. Rooms and glossary terms only. The count under the box is not the flashcard deck and not the quiz bank.", "track": "CUCM and CUBE"}, {"term": "localStorage", "def": "Where this site keeps progress. The key is cypher-uc-lab. Nothing is uploaded.", "track": "CUCM and CUBE"}, {"term": "cypher-uc-lab", "def": "The localStorage key this site uses for opened rooms, known cards, quiz scores, finished labs, and solved scenarios. Nothing in that object is uploaded.", "track": "CUCM and CUBE"}, {"term": "Private lab", "def": "This site. Not published. Not a production runbook with live addresses.", "track": "CUCM and CUBE"}, {"term": "TODO-verify", "def": "A fact the page will not pretend to know. The mark stays until a cited page prints the value.", "track": "CUCM and CUBE"}, {"term": "Re-check", "def": "A cited fact whose source is old or whose number moves. Date it.", "track": "CUCM and CUBE"}, {"term": "As of", "def": "The retrieval date beside a drifting value. This pass uses 2026-10-14.", "track": "CUCM and CUBE"}, {"term": "Citation", "def": "A link to the Cisco, Microsoft, or Webex page that printed the fact.", "track": "CUCM and CUBE"}, {"term": "SRND", "def": "Solution Reference Network Design. Older collaboration SRNDs are re-check sources.", "track": "CUCM and CUBE"}, {"term": "Preferred Architecture", "def": "Cisco's current design narrative. PA 15 for the overview. PA 14 for the bandwidth numbers this lab cites.", "track": "Voice network and QoS"}, {"term": "CVD", "def": "Cisco Validated Design. The DI PA is in that family.", "track": "Migrations"}, {"term": "Design guide", "def": "The UCCE 15.0(1) solution design guide is the contact-center source this room uses.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "Config guide", "def": "A procedure page, such as the Unity SIP integration or the CUBE dial-peer chapter.", "track": "CUCM and CUBE"}, {"term": "Tech note", "def": "A Cisco support article, such as the call-routing note and the CUBE hardening guide.", "track": "CUCM and CUBE"}, {"term": "Microsoft Learn", "def": "The home of the certified SBC list. Cisco Live does not replace it.", "track": "CUCM and CUBE"}, {"term": "Cisco Live", "def": "Training sessions such as BRKCOL-2314. Evidence Cisco taught a topic, not a certification stamp.", "track": "CUCM and CUBE"}, {"term": "BRKCOL-2314", "def": "A Cisco Live session about third-party cloud calling on CUBE. Not the Teams certification list.", "track": "CUCM and CUBE"}, {"term": "BRKCOL-2312", "def": "A session this lab's CUBE troubleshooting room cites for local gateway modes.", "track": "CUCM and CUBE"}, {"term": "Hardening guide", "def": "Cisco document 220380. By default CUBE trusts session targets and server-group addresses. no ip address trusted authenticate is not a fix. Retrieved 2026-10-14.", "track": "CUCM and CUBE"}, {"term": "Call routing note", "def": "Cisco document 211306, the IOS and IOS XE call-routing note. Hunt scheme 0 is longest match, then preference, then random. Retrieved 2026-10-14.", "track": "CUCM and CUBE"}, {"term": "Debug collection note", "def": "Cisco document 215208. It tells you to prefer VoIP trace before debug ccsip messages, because message debugs can hurt a live router.", "track": "CUCM and CUBE"}, {"term": "220380", "def": "The document number of the CUBE hardening guide this lab uses for the trust-list default. Retrieved 2026-10-14.", "track": "CUCM and CUBE"}, {"term": "211306", "def": "The document number of the IOS and IOS XE call-routing note. Hunt scheme 0 is defined there. Retrieved 2026-10-14.", "track": "CUCM and CUBE"}, {"term": "215208", "def": "The document number of the Unified Border Element debug-collection note. Turn debugs off with undebug all when you are done.", "track": "CUCM and CUBE"}, {"term": "Release 15", "def": "The CUCM and Unity generation this lab's new rooms cite.", "track": "CUCM and CUBE"}, {"term": "15.0(1)", "def": "The Unified CCE design-guide release T8-R04 cites. Do not paste a newer cap from a different column into that table.", "track": "Contact center \u2014 UCCE and PCCE"}, {"term": "15SU2", "def": "The CUCM update where T1-R01 says Smart Transport becomes preferred. Re-check licensing pages if you are on a later SU.", "track": "CUCM and CUBE"}, {"term": "SU", "def": "Service update. Behavior can change. Date the page, not just the major version.", "track": "CUCM and CUBE"}, {"term": "Compatibility matrix", "def": "Where Unity says to look up qualified CUCM versions. This room does not paste that table.", "track": "CUCM and CUBE"}, {"term": "Sister technology", "def": "A product the room must not break: dial plan, CUBE, Unity, emergency, contact center, QoS, Expressway, Webex, Teams.", "track": "CUCM and CUBE"}, {"term": "Ecosystem", "def": "The map of those products. Written rooms are the argument. Planned titles are the rest of the map.", "track": "CUCM and CUBE"}, {"term": "Mind map", "def": "A per-track SVG of the room titles. It is a map, not a design.", "track": "CUCM and CUBE"}, {"term": "Track", "def": "One of the eight study tracks, T1 through T8. A track page lists room titles. Written rooms link to the full argument.", "track": "CUCM and CUBE"}, {"term": "Room", "def": "A 16-section note. Written rooms have all sixteen ids.", "track": "CUCM and CUBE"}, {"term": "Planned room", "def": "A catalog title whose status is planned. The track page has the name. The 16-section argument is not written yet.", "track": "CUCM and CUBE"}, {"term": "Pilot room", "def": "A written room from the first pass. Later written rooms use the written badge.", "track": "CUCM and CUBE"}, {"term": "Section id", "def": "hdr, tldr, map, core, flow, config, limits, trouble, selfq, lab, quiz, audio, interview, eco, cites, reeng.", "track": "CUCM and CUBE"}, {"term": "Self-question", "def": "A details element in the selfq section. Count every nested one.", "track": "CUCM and CUBE"}, {"term": "Trouble row", "def": "One row in a room's troubleshooting table: symptom, cause, evidence, and the fix that matches that evidence.", "track": "CUCM and CUBE"}, {"term": "Quiz card", "def": "A multiple-choice item inside a room. The bank is separate.", "track": "CUCM and CUBE"}, {"term": "Flashcard", "def": "A question and a short answer in the deck. The deck is not searched by Ctrl+K.", "track": "CUCM and CUBE"}, {"term": "Scenario", "def": "A branching next-check. Solved means you picked the evidence.", "track": "CUCM and CUBE"}, {"term": "Zero-key lab", "def": "A browser tool in labs/ with no API token and no network call except the page itself.", "track": "CUCM and CUBE"}, {"term": "Progress ring", "def": "The hub's count of written rooms opened, cards known, labs finished, and scenarios solved.", "track": "CUCM and CUBE"}, {"term": "OG card", "def": "The preview card on the hub. It is local. It is not an Open Graph fetch.", "track": "CUCM and CUBE"}, {"term": "Canon", "def": "The dark theme in canon.css. Each track has one accent color. Rooms do not load a second theme.", "track": "CUCM and CUBE"}, {"term": "Shell", "def": "The shared header, palette, and progress scripts: uc-shell.js, uc-palette.js, and uc-progress.js. Pages add them with script tags. There is no build.", "track": "CUCM and CUBE"}, {"term": "Catalog", "def": "uc-catalog.js. Rooms, terms, card count, lab ids, scenario ids.", "track": "CUCM and CUBE"}, {"term": "Palette", "def": "The Ctrl+K search box. It lists rooms and glossary terms only. Flashcards and quiz items stay on their own pages.", "track": "CUCM and CUBE"}, {"term": "Known", "def": "A flashcard you marked known. The mark lives in this browser. It does not sync.", "track": "CUCM and CUBE"}, {"term": "Again", "def": "A flashcard you want to see later. Stored locally, the opposite of Known.", "track": "CUCM and CUBE"}, {"term": "Solved scenario", "def": "A scenario whose result is solved. The ring counts those.", "track": "CUCM and CUBE"}, {"term": "Lab finished", "def": "markLab wrote a timestamp. The ring counts distinct lab ids.", "track": "CUCM and CUBE"}, {"term": "Written room", "def": "A catalog room whose status is written. The progress ring's denominator is the count of these rooms.", "track": "CUCM and CUBE"}, {"term": "Opened room", "def": "A written room whose page you loaded. The progress ring counts these against the written rooms in the catalog.", "track": "CUCM and CUBE"}, {"term": "Last opened", "def": "The hub line that links back to the room you read last. It is stored in this browser under cypher-uc-lab.", "track": "CUCM and CUBE"}, {"term": "Search", "def": "The hub filter and Ctrl+K. They read the catalog, not the network.", "track": "CUCM and CUBE"}, {"term": "Badge", "def": "The pill on a room title: pilot, written, or planned. Planned means the argument is not written yet.", "track": "CUCM and CUBE"}, {"term": "Kicker", "def": "The small label above a page title, such as the track name or the pass number. It is decoration, not a fact source.", "track": "CUCM and CUBE"}, {"term": "Callout", "def": "A gotcha or a note. Read it. It is usually the mistake.", "track": "CUCM and CUBE"}, {"term": "Gotcha", "def": "The callout class for a trap, such as equal preference being random.", "track": "CUCM and CUBE"}, {"term": "Placeholder", "def": "An image or audio file that is not recorded yet. The README in that folder says so.", "track": "CUCM and CUBE"}, {"term": "Hero image", "def": "assets/images/<room>/hero.png. Studio still owes the file. The rooms do not pretend the screenshot exists.", "track": "CUCM and CUBE"}, {"term": "Overview audio", "def": "The short spoken script at the top of a room's audio section. The file is not recorded.", "track": "CUCM and CUBE"}, {"term": "Deep dive audio", "def": "The longer spoken script in a room. The mp3 is not recorded. The words on the page are the script.", "track": "CUCM and CUBE"}, {"term": "Oral drill audio", "def": "The short spoken quiz script in a room. The mp3 is not recorded. Pressing play will 404 until Studio records it.", "track": "CUCM and CUBE"}, {"term": "SVG", "def": "The diagrams. UTF-8, XML declaration, width, height, and viewBox. ASCII hyphens only.", "track": "CUCM and CUBE"}, {"term": "viewBox", "def": "The SVG coordinate system. Required beside width and height so the image scales.", "track": "CUCM and CUBE"}, {"term": "Latin-1 middle dot", "def": "The character that made early diagrams invalid XML. Do not put it in an SVG.", "track": "CUCM and CUBE"}, {"term": "XML declaration", "def": "The first line of a standalone SVG file, encoding UTF-8. Inline room diagrams are elements in the HTML page and do not need that file header.", "track": "CUCM and CUBE"}, {"term": "Alt text", "def": "The img alt. It should say what the drawing shows.", "track": "CUCM and CUBE"}, {"term": "Skip link", "def": "The first focusable control, Skip to content. It is an accessibility requirement. Do not remove it when you restyle the header.", "track": "CUCM and CUBE"}, {"term": "Mobile", "def": "The layout has to work at a narrow width. Tables scroll. The rail stacks.", "track": "CUCM and CUBE"}, {"term": "Rail", "def": "The room's section list. On a narrow screen it becomes a horizontal scroller so the article can stay inside the viewport.", "track": "CUCM and CUBE"}, {"term": "Footer", "def": "The line at the bottom of every page that says the lab is private and not deployed. Leave it there.", "track": "CUCM and CUBE"}, {"term": "No deploy", "def": "Do not publish this site, do not add a public URL, and do not add a scheduler. The README repeats it because it is a constraint, not a slogan.", "track": "CUCM and CUBE"}, {"term": "No CDN", "def": "Styles and scripts are files in this repository. The pages do not load a third-party library from the internet.", "track": "CUCM and CUBE"}, {"term": "No live 911", "def": "Do not place a test call to a real PSAP from these pages. Prove the route in DNA and the gateway trace.", "track": "Emergency calling"}, {"term": "Port 41731", "def": "The local server port this lab uses so it does not collide with common dev servers.", "track": "CUCM and CUBE"}, {"term": "127.0.0.1", "def": "The loopback address this lab's server binds to. The site is private. Do not publish it to make the link work from another machine.", "track": "CUCM and CUBE"}, {"term": "python http.server", "def": "The static server command in the README. No build step. Bind it to 127.0.0.1.", "track": "CUCM and CUBE"}, {"term": "Main branch", "def": "Git branch main, where this private lab is committed. There is no public release branch.", "track": "CUCM and CUBE"}, {"term": "Changelog", "def": "CHANGELOG.md. Each pass records what was added. It is not a Cisco product log.", "track": "CUCM and CUBE"}, {"term": "Pass 3", "def": "Rooms for dial plan, CUBE config, Unity, and contact center, plus the study growth.", "track": "CUCM and CUBE"}, {"term": "Studio", "def": "The role that still owes screenshots and recorded audio. The handoff lists those files. Do not invent the images.", "track": "CUCM and CUBE"}, {"term": "Idea pool", "def": "This tree. A sister lab can lift a module because the files are separate.", "track": "CUCM and CUBE"}, {"term": "Module", "def": "A room, a lab, or the shell. Lift the files. There is no build.", "track": "CUCM and CUBE"}, {"term": "Sister lab", "def": "A future UC lab that may absorb these notes. Do not publish this one to get there.", "track": "CUCM and CUBE"}]}