# T3-R01 citation ledger

Mirrors the cites section of the room. Retrieved 2026-10-14 unless the entry says otherwise. No public Drive links.

1. Webex Contact Center Architecture — help.webex — article utqcm7 — help.webex.com article utqcm7 — retrieved 2026-10-14.
2. PSOCCT-1014 — portfolio framing: multi-tenant cloud with Webex Contact Center, and dedicated-instance cloud with Webex Contact Center Enterprise — Cisco Live 2024 — ciscolive.com global-event 2024 PDF. re-check
3. BRKCCT-2031 — portfolio slide text pairing Webex Contact Center (Multi-tenant Cloud) with Webex Contact Center Enterprise (Dedicated Instance Cloud); Express/Enterprise agent bands present in the extract — Cisco Live 2025 — ciscolive.com global-event 2025 PDF. re-check Do not treat agent bands as verified limits.
4. Webex Contact Center Setup and Administration Guide — help.webex — article n5595zd — help.webex.com article n5595zd — retrieved 2026-10-14. The guide states it is no longer updated. Numeric caps are TODO-verify.
5. Assign organization account roles in Control Hub, Webex Contact Center administrator section — help.webex — article fs78p5 — help.webex.com article fs78p5 — retrieved 2026-10-14. Shared with T1-R01.
6. Understand Routing and Queueing in Webex Contact Center — help.webex — article np2fdx — help.webex.com article np2fdx — retrieved 2026-10-14.
7. Webex Contact Center developer overview — developer.webex — developer.webex.com/webex-contact-center/docs/webex-contact-center — retrieved 2026-10-14. Also the platform overview at developer.webex.com/docs/contact-center.
8. Create queues and configure routing patterns — help.webex — article ubg5qd — help.webex.com article ubg5qd — retrieved 2026-10-14. Path used: Contact Center → Customer experience → Queues.
9. Webex Contact Center Search API — developer.webex — developer.webex.com …/api/v1/search/search — retrieved 2026-10-14. 36-month and 365-day windows, scopes, roles. Example URL in the doc includes a sample org id; that id is not a Canon tenant and is not repeated here.
10. Webex Contact Center API errors — developer.webex — developer.webex.com/webex-contact-center/docs/api/ — retrieved 2026-10-14. Bearer token, 401, and tracking id.
11. Webex Dedicated Instance Contact Center integration — help.webex — article nmhk7ve — help.webex.com article nmhk7ve — retrieved 2026-10-14. Used for the DI contrast only.
12. Integrate Webex Contact Center with Salesforce (Version 2-New) — help.webex — article dyidod — https://help.webex.com/article/dyidod — retrieved 2026-10-14. Lightning only. Digital channels such as chat and email are not supported with CRM connectors. WebRTC is not supported on Edge.
13. Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365 (Version 2-New) — help.webex — article n1lsqvu — https://help.webex.com/article/n1lsqvu — retrieved 2026-10-14. CIF 1 single-session, CIF 2 multi-session. On-premises Dynamics is not supported.
14. Integrate Webex Contact Center with ServiceNow (Version 2-New) — help.webex — article ny83tx0 — https://help.webex.com/article/ny83tx0 — retrieved 2026-10-14. Launch Desktop from within ServiceNow.
15. Configure Virtual Agent-Voice in Webex Contact Center — help.webex — article n6gaghu — https://help.webex.com/article/n6gaghu — retrieved 2026-10-14. Dialogflow CX, Dialogflow ES, bring-your-own. Webex AI Agents are a separate article.
16. Enable AI Assistant features in Control Hub for Webex Contact Center — help.webex — article n9lk3t6 — https://help.webex.com/article/n9lk3t6 — retrieved 2026-10-14. Summaries, wellness breaks, Auto CSAT, real-time transcription, Real-Time Assist.
17. What’s new for agents in Webex Contact Center — help.webex — article n3v7ldh — https://help.webex.com/article/n3v7ldh — retrieved 2026-10-14. WFO Agent Assist note dated February 2, 2026.
18. Webex WFO: Feature Specific SKUs — help.webex — article py6u9h — https://help.webex.com/article/py6u9h — retrieved 2026-10-14. Scoped to Webex Contact Center Enterprise, Contact Center Enterprise, and Contact Center Express.
19. Bring your own virtual agent — developer.webex — https://developer.webex.com/webex-contact-center/docs/bring-your-own-virtual-agent — retrieved 2026-10-14. AGENT_TRANSFER and CALL_END are mandatory.
20. Enhanced emergency calling for Webex Calling — help.webex — article av6oo3 — https://help.webex.com/article/av6oo3 — retrieved 2026-10-14. Agent-station emergency on the Calling path.
21. Configure emergency call notifications in Control Hub — help.webex — article nj0abhbb — https://help.webex.com/article/nj0abhbb — retrieved 2026-10-14.
22. Single Sign-On Integration in Control Hub — help.webex — article lfu88u — https://help.webex.com/article/lfu88u — retrieved 2026-10-14.
23. Deployment Guide for Directory Connector — help.webex — article zqvufbb — https://help.webex.com/article/zqvufbb — retrieved 2026-10-14.
24. Manage call recording for Webex Calling — help.webex — article nhvl4hw — https://help.webex.com/article/nhvl4hw — retrieved 2026-10-14. Calling retention, not WxCC quality-management retention.
25. Configure single sign-on in Control Hub with ADFS — help.webex — article nyx7kubb — https://help.webex.com/article/nyx7kubb — retrieved 2026-10-14. SP-initiated test only.



## Pass 9

Search wording now follows the developer page: FROM cannot be older than 36 months from the current time, and the duration between TO and FROM must not be more than 365 days. The page lists 400 as Validation Error and does not name the code for those two constraints. Retrieved 2026-10-14.

## Sources and go deeper

Checked links were opened this month. A confirm row has no address because that page was not opened.

- Wikipedia: [Webex (Wikipedia)](https://en.wikipedia.org/wiki/Webex) — last checked 2026-10
- Vendor doc: [Webex Help Center](https://help.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer documentation](https://developer.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer getting started](https://developer.webex.com/docs/getting-started) — last checked 2026-10
- Community: [Webex community](https://help.webex.com/community) — last checked 2026-10
- SRND: [Cisco Collaboration design zone](https://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html) — last checked 2026-10
- RFC: [RFC 3261 SIP: Session Initiation Protocol](https://www.rfc-editor.org/rfc/rfc3261) — last checked 2026-10
- Port table: [IANA service name and port number registry](https://www.iana.org/assignments/service-names-port-numbers/service-names-port-numbers.xhtml) — last checked 2026-10
- Port table: [Port reference for Webex Calling](https://help.webex.com/article/b2exve) — last checked 2026-10
- Wikipedia: [Call centre (Wikipedia)](https://en.wikipedia.org/wiki/Call_centre) — last checked 2026-10
- Wikipedia: [Interactive voice response (Wikipedia)](https://en.wikipedia.org/wiki/Interactive_voice_response) — last checked 2026-10
- Release notes: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz) — last checked 2026-10
- Vendor doc: [help.webex.com article utqcm7](https://help.webex.com/article/utqcm7) — last checked 2026-10
- Vendor doc: [ciscolive.com global-event 2024 PDF](https://www.ciscolive.com/c/dam/r/ciscolive/global-event/docs/2024/pdf/PSOCCT-1014.pdf) — last checked 2026-10
- Vendor doc: [ciscolive.com global-event 2025 PDF](https://www.ciscolive.com/c/dam/r/ciscolive/global-event/docs/2025/pdf/BRKCCT-2031.pdf) — last checked 2026-10
- Vendor doc: [help.webex.com article n5595zd](https://help.webex.com/en-us/article/n5595zd/Webex-Contact-Center-Setup-and-Administration-Guide) — last checked 2026-10
- Vendor doc: [help.webex.com article fs78p5](https://help.webex.com/en-us/article/fs78p5/Assign-organization-account-roles-in-Control-Hub) — last checked 2026-10
- Vendor doc: [help.webex.com article np2fdx](https://help.webex.com/en-us/article/np2fdx/Understand-Routing-and-Queueing-in-Webex-Contact-Center) — last checked 2026-10
- Vendor doc: [developer.webex.com/webex-contact-center/docs/webex-contact-center](https://developer.webex.com/webex-contact-center/docs/webex-contact-center) — last checked 2026-10
- Vendor doc: [developer.webex.com/docs/contact-center](https://developer.webex.com/docs/contact-center) — last checked 2026-10
- Vendor doc: [help.webex.com article ubg5qd](https://help.webex.com/en-us/article/ubg5qd/Create-queues-and-configure-routing-patterns) — last checked 2026-10
- Vendor doc: [developer.webex.com …/api/v1/search/search](https://developer.webex.com/webex-contact-center/docs/api/v1/search/search) — last checked 2026-10
- Vendor doc: [developer.webex.com/webex-contact-center/docs/api/](https://developer.webex.com/webex-contact-center/docs/api/) — last checked 2026-10
- Vendor doc: [help.webex.com article nmhk7ve](https://help.webex.com/article/nmhk7ve/Webex-Dedicated-Instance-Contact-Center-integration) — last checked 2026-10
- Vendor doc: [help.webex.com article dyidod](https://help.webex.com/article/dyidod) — last checked 2026-10
- Vendor doc: [help.webex.com article n1lsqvu](https://help.webex.com/article/n1lsqvu) — last checked 2026-10
- Vendor doc: [help.webex.com article ny83tx0](https://help.webex.com/article/ny83tx0) — last checked 2026-10
- Vendor doc: [help.webex.com article n6gaghu](https://help.webex.com/article/n6gaghu) — last checked 2026-10
- Vendor doc: [help.webex.com article n9lk3t6](https://help.webex.com/article/n9lk3t6) — last checked 2026-10
- Vendor doc: [help.webex.com article n3v7ldh](https://help.webex.com/article/n3v7ldh) — last checked 2026-10
- Vendor doc: [help.webex.com article py6u9h](https://help.webex.com/article/py6u9h) — last checked 2026-10
- Vendor doc: [developer.webex.com bring-your-own-virtual-agent](https://developer.webex.com/webex-contact-center/docs/bring-your-own-virtual-agent) — last checked 2026-10
- Vendor doc: [help.webex.com article av6oo3](https://help.webex.com/article/av6oo3) — last checked 2026-10
- Vendor doc: [help.webex.com article nj0abhbb](https://help.webex.com/article/nj0abhbb) — last checked 2026-10
- Vendor doc: [help.webex.com article lfu88u](https://help.webex.com/article/lfu88u) — last checked 2026-10
- Vendor doc: [help.webex.com article zqvufbb](https://help.webex.com/article/zqvufbb) — last checked 2026-10
- Vendor doc: [help.webex.com article nhvl4hw](https://help.webex.com/article/nhvl4hw) — last checked 2026-10
- Vendor doc: [help.webex.com article nyx7kubb](https://help.webex.com/article/nyx7kubb) — last checked 2026-10
- Vendor doc: [help.webex.com article nbedetf](https://help.webex.com/article/nbedetf) — last checked 2026-10
- Vendor doc: [help.webex.com article n1ku0vfb](https://help.webex.com/article/n1ku0vfb) — last checked 2026-10
- Vendor doc: [help.webex.com article tajemk](https://help.webex.com/article/tajemk) — last checked 2026-10
- Vendor doc: [help.webex.com article n6m0w9z](https://help.webex.com/article/n6m0w9z) — last checked 2026-10
- Vendor doc: [help.webex.com article s0qro1](https://help.webex.com/article/s0qro1) — last checked 2026-10
- Vendor doc: [help.webex.com article nvfbjts](https://help.webex.com/article/nvfbjts) — last checked 2026-10
- Vendor doc: [help.webex.com article oybc4fb](https://help.webex.com/article/oybc4fb) — last checked 2026-10
- Vendor doc: [help.webex.com article n0p6xa1](https://help.webex.com/article/n0p6xa1) — last checked 2026-10
- Vendor doc: [help.webex.com article n7s6ed7](https://help.webex.com/article/n7s6ed7) — last checked 2026-10