# T3-R09 cites

Retrieved 2026-10-14. Mirrors the room ledger. No public Drive links.

1. Enable AI Quality Management Features in Control Hub for Webex Contact Center — help.webex — article 6m6r3fb — help.webex.com article 6m6r3fb — retrieved 2026-10-14. SKUs, scopes, prerequisites, AgentAnswered, custom layout. header July 24, 2026.

2. Basic WFM and QM Offerings on Webex WFO (Webex Contact Center) — help.webex — article nmzg380 — help.webex.com article nmzg380 — header August 13, 2025, retrieved 2026-10-14. Basic versus existing columns. re-check

3. Webex WFO feature-specific SKUs — help.webex — article py6u9h — help.webex.com article py6u9h — not re-fetched in this slice. Enterprise, CCE, and CCX scope was established in earlier Canon passes. SKU strings are TODO-verify here.

4. Analyzer User Guide — help.webex — article tajemk — boundary for report clocks. Not an AI enablement step.

5. Manage call recording for Webex Calling — help.webex — article nhvl4hw — boundary. Calling retention is not WxCC QM storage.

## Sources and go deeper

Checked links were opened this month. A confirm row has no address because that page was not opened.

- Wikipedia: [Webex (Wikipedia)](https://en.wikipedia.org/wiki/Webex) — last checked 2026-10
- Vendor doc: [Webex Help Center](https://help.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer documentation](https://developer.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer getting started](https://developer.webex.com/docs/getting-started) — last checked 2026-10
- Community: [Webex community](https://help.webex.com/community) — last checked 2026-10
- SRND: [Cisco Collaboration design zone](https://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html) — last checked 2026-10
- RFC: [RFC 3261 SIP: Session Initiation Protocol](https://www.rfc-editor.org/rfc/rfc3261) — last checked 2026-10
- Port table: [IANA service name and port number registry](https://www.iana.org/assignments/service-names-port-numbers/service-names-port-numbers.xhtml) — last checked 2026-10
- Port table: [Port reference for Webex Calling](https://help.webex.com/article/b2exve) — last checked 2026-10
- Wikipedia: [Call centre (Wikipedia)](https://en.wikipedia.org/wiki/Call_centre) — last checked 2026-10
- Wikipedia: [Interactive voice response (Wikipedia)](https://en.wikipedia.org/wiki/Interactive_voice_response) — last checked 2026-10
- Release notes: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz) — last checked 2026-10
- Vendor doc: [help.webex.com article 6m6r3fb](https://help.webex.com/article/6m6r3fb) — last checked 2026-10
- Vendor doc: [help.webex.com article nmzg380](https://help.webex.com/article/nmzg380) — last checked 2026-10
- Vendor doc: [help.webex.com article py6u9h](https://help.webex.com/article/py6u9h) — last checked 2026-10