# T4-R03 cites

Retrieved 2026-10-14. Mirrors the room ledger. No public Drive links.

1. Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1), Routing a Call — cisco.com — Routing a Call — updated April 30, 2025, retrieved 2026-10-14. re-check

2. Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1), Unified CVP Call Flow Models — cisco.com — CVP Call Flow Models — updated December 12, 2025, retrieved 2026-10-14.

3. Unified CCE Product Architecture — cisco.com — CUIC and components are T4-R02. Not a step in the route request.

4. Webex Contact Center architecture — help.webex — article utqcm7 — contrast. Multi-tenant entry points are not ICM call types.

## Sources and go deeper

Checked links were opened this month. A confirm row has no address because that page was not opened.

- Wikipedia: [Webex (Wikipedia)](https://en.wikipedia.org/wiki/Webex) — last checked 2026-10
- Vendor doc: [Webex Help Center](https://help.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer documentation](https://developer.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer getting started](https://developer.webex.com/docs/getting-started) — last checked 2026-10
- Community: [Webex community](https://help.webex.com/community) — last checked 2026-10
- SRND: [Cisco Collaboration design zone](https://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html) — last checked 2026-10
- RFC: [RFC 3261 SIP: Session Initiation Protocol](https://www.rfc-editor.org/rfc/rfc3261) — last checked 2026-10
- Port table: [IANA service name and port number registry](https://www.iana.org/assignments/service-names-port-numbers/service-names-port-numbers.xhtml) — last checked 2026-10
- Port table: [Port reference for Webex Calling](https://help.webex.com/article/b2exve) — last checked 2026-10
- Wikipedia: [Call centre (Wikipedia)](https://en.wikipedia.org/wiki/Call_centre) — last checked 2026-10
- Wikipedia: [Interactive voice response (Wikipedia)](https://en.wikipedia.org/wiki/Interactive_voice_response) — last checked 2026-10
- Release notes: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz) — last checked 2026-10
- Vendor doc: [Routing a Call](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/configuration/guide/ucce_b_1501_configuration-guide-for-cisco-unified-icm-enterprise-release/ucce_m_1501_routing-a-call.html) — last checked 2026-10
- Vendor doc: [CVP Call Flow Models](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/configuration/guide/ccvp_b_1501-configuration-guide-for-cisco-customer-voice-portal-release/unified_cvp_call_flow_models.html) — last checked 2026-10