# T8-R02 cites

Retrieved 2026-10-14.

1. nhovcy4 — Build and manage flows with Flow Designer. Callback after Queue Contact or Queue To Agent. Priority P1–P9, default 10. Business Hours branches.
2. np2fdx — Understand Routing and Queueing. Header October 01, 2026. Same-queue versus different-queue callback. Schedule Callback. Callback Default Entry Point is the prerequisite. Disconnect immediately after is recommended. Call distribution groups. Queue ranking.
3. nfrs2adb — Set up routing strategies. Move toward Business Hours. Existing strategies remain.
4. py6u9h — WFO SKUs for Enterprise, CCE, and CCX. Header June 09, 2026.
5. nhvl4hw — Calling recording retention. Not a callback setting.
6. nvfbjts — WebRTC emergency. Header September 08, 2024. re-check. Not a callback activity.
7. mmcf7p — Agent Desktop callbacks. Header date missing from the extract. re-check.
8. n6gaghu — Virtual Agent-Voice / Google CCAI connector. Not the Callback activity.
9. s0qro1 — AI agents. Header August 25, 2026. Virtual Agent V2.
10. a1gx3h — What’s new for administrators. Header October 08, 2026. Existing customers can keep using Routing Strategy until it is decommissioned. Outbound-campaign scheduled callback is upcoming availability.

## Sources and go deeper

Checked links were opened this month. A confirm row has no address because that page was not opened.

- Wikipedia: [Webex (Wikipedia)](https://en.wikipedia.org/wiki/Webex) — last checked 2026-10
- Vendor doc: [Webex Help Center](https://help.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer documentation](https://developer.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer getting started](https://developer.webex.com/docs/getting-started) — last checked 2026-10
- Community: [Webex community](https://help.webex.com/community) — last checked 2026-10
- SRND: [Cisco Collaboration design zone](https://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html) — last checked 2026-10
- RFC: [RFC 3261 SIP: Session Initiation Protocol](https://www.rfc-editor.org/rfc/rfc3261) — last checked 2026-10
- Port table: [IANA service name and port number registry](https://www.iana.org/assignments/service-names-port-numbers/service-names-port-numbers.xhtml) — last checked 2026-10
- Port table: [Port reference for Webex Calling](https://help.webex.com/article/b2exve) — last checked 2026-10
- Wikipedia: [Call centre (Wikipedia)](https://en.wikipedia.org/wiki/Call_centre) — last checked 2026-10
- Wikipedia: [Interactive voice response (Wikipedia)](https://en.wikipedia.org/wiki/Interactive_voice_response) — last checked 2026-10
- Release notes: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz) — last checked 2026-10
- RFC: [RFC 3263 Locating SIP Servers](https://www.rfc-editor.org/rfc/rfc3263) — last checked 2026-10
- RFC: [RFC 3264 An Offer/Answer Model with SDP](https://www.rfc-editor.org/rfc/rfc3264) — last checked 2026-10
- Wikipedia: [Session Initiation Protocol (Wikipedia)](https://en.wikipedia.org/wiki/Session_Initiation_Protocol) — last checked 2026-10
- Vendor doc: [help.webex.com article nhovcy4](https://help.webex.com/article/nhovcy4) — last checked 2026-10
- Vendor doc: [help.webex.com article np2fdx](https://help.webex.com/article/np2fdx) — last checked 2026-10
- Vendor doc: [help.webex.com article nfrs2adb](https://help.webex.com/article/nfrs2adb) — last checked 2026-10
- Vendor doc: [help.webex.com article py6u9h](https://help.webex.com/article/py6u9h) — last checked 2026-10
- Vendor doc: [help.webex.com article nhvl4hw](https://help.webex.com/article/nhvl4hw) — last checked 2026-10
- Vendor doc: [help.webex.com article nvfbjts](https://help.webex.com/article/nvfbjts) — last checked 2026-10
- Vendor doc: [help.webex.com article mmcf7p](https://help.webex.com/article/mmcf7p) — last checked 2026-10
- Vendor doc: [help.webex.com article n6gaghu](https://help.webex.com/article/n6gaghu) — last checked 2026-10
- Vendor doc: [help.webex.com article s0qro1](https://help.webex.com/article/s0qro1) — last checked 2026-10
- Vendor doc: [help.webex.com article a1gx3h](https://help.webex.com/article/a1gx3h) — last checked 2026-10