# AI agents and bots

AI agents and bots Name the product. Scripted and autonomous agents are not the same object as Calling's auto attendant. Item What to remember Source Virtual Agent–Voice IVR with a CCAI connector. Dialogflow CX, ES, or bring-your-own. n6gaghu Handoff BYO must send AGENT_TRANSFER. developer.webex.com AI Assistant Control Hub add-on: summaries, wellness, Auto CSAT, transcription, Real-Time Assist. n9lk3t6 AI Agent Studio Taught in T8-R05 and T8-R03. Re-check the live what's-new page. T8-R05 WFO Agent Assist Schedule assistant noted on the agent what's-new page. Not the same SKU as Enterprise WFO. n3v7ldh Back to the lab

## Sources and go deeper

Checked links were opened this month. A confirm row has no address because that page was not opened.

- Wikipedia: [Webex (Wikipedia)](https://en.wikipedia.org/wiki/Webex) — last checked 2026-10
- Vendor doc: [Webex Help Center](https://help.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer documentation](https://developer.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer getting started](https://developer.webex.com/docs/getting-started) — last checked 2026-10
- Community: [Webex community](https://help.webex.com/community) — last checked 2026-10
- SRND: [Cisco Collaboration design zone](https://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html) — last checked 2026-10
- RFC: [RFC 3261 SIP: Session Initiation Protocol](https://www.rfc-editor.org/rfc/rfc3261) — last checked 2026-10
- Port table: [IANA service name and port number registry](https://www.iana.org/assignments/service-names-port-numbers/service-names-port-numbers.xhtml) — last checked 2026-10
- Port table: [Port reference for Webex Calling](https://help.webex.com/article/b2exve) — last checked 2026-10
- Wikipedia: [Call centre (Wikipedia)](https://en.wikipedia.org/wiki/Call_centre) — last checked 2026-10
- Wikipedia: [Interactive voice response (Wikipedia)](https://en.wikipedia.org/wiki/Interactive_voice_response) — last checked 2026-10
- Release notes: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz) — last checked 2026-10
- RFC: [RFC 3263 Locating SIP Servers](https://www.rfc-editor.org/rfc/rfc3263) — last checked 2026-10
- RFC: [RFC 3264 An Offer/Answer Model with SDP](https://www.rfc-editor.org/rfc/rfc3264) — last checked 2026-10
- Wikipedia: [Session Initiation Protocol (Wikipedia)](https://en.wikipedia.org/wiki/Session_Initiation_Protocol) — last checked 2026-10
- Vendor doc: [help.webex.com article nvvv1zb](https://help.webex.com/article/nvvv1zb) — last checked 2026-10
- Vendor doc: [help.webex.com article s0qro1](https://help.webex.com/article/s0qro1) — last checked 2026-10
- Vendor doc: [help.webex.com article ncs9r37](https://help.webex.com/article/ncs9r37) — last checked 2026-10
- Vendor doc: [help.webex.com article ioqbvd](https://help.webex.com/article/ioqbvd) — last checked 2026-10
- Vendor doc: [help.webex.com article n6gaghu](https://help.webex.com/article/n6gaghu) — last checked 2026-10
- Vendor doc: [help.webex.com article py6u9h](https://help.webex.com/article/py6u9h) — last checked 2026-10
- Vendor doc: [help.webex.com article nhvl4hw](https://help.webex.com/article/nhvl4hw) — last checked 2026-10
- Vendor doc: [help.webex.com article nvfbjts](https://help.webex.com/article/nvfbjts) — last checked 2026-10
- Vendor doc: [help.webex.com article tajemk](https://help.webex.com/article/tajemk) — last checked 2026-10
- Vendor doc: [help.webex.com article n1lsqvu](https://help.webex.com/article/n1lsqvu) — last checked 2026-10
- Vendor doc: [help.webex.com article n0l9q2z](https://help.webex.com/article/n0l9q2z) — last checked 2026-10

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