# CRM and APIs

CRM and APIs Connectors are not parity charts. Webhooks are not a license to store recordings in a random bucket. Item What to remember Source Salesforce Lightning connector. No chat or email on that article. dyidod Dynamics CIF 1 or CIF 2. Not Dynamics 365 Contact Center the product. n1lsqvu ServiceNow Desktop launches inside ServiceNow. ny83tx0 Recording webhooks telephony_calls events and convergedRecordings. Scope spark-admin:calls_read. developer.webex.com call control Personal webhook cap The Canon quotes 30,000 personal webhooks per user and an org-wide limit of 1. That is the Webhooks guide, not a WxCC task quota. T8-R03 Back to the lab

## Sources and go deeper

Checked links were opened this month. A confirm row has no address because that page was not opened.

- Wikipedia: [Webex (Wikipedia)](https://en.wikipedia.org/wiki/Webex) — last checked 2026-10
- Vendor doc: [Webex Help Center](https://help.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer documentation](https://developer.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer getting started](https://developer.webex.com/docs/getting-started) — last checked 2026-10
- Community: [Webex community](https://help.webex.com/community) — last checked 2026-10
- SRND: [Cisco Collaboration design zone](https://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html) — last checked 2026-10
- RFC: [RFC 3261 SIP: Session Initiation Protocol](https://www.rfc-editor.org/rfc/rfc3261) — last checked 2026-10
- Port table: [IANA service name and port number registry](https://www.iana.org/assignments/service-names-port-numbers/service-names-port-numbers.xhtml) — last checked 2026-10
- Port table: [Port reference for Webex Calling](https://help.webex.com/article/b2exve) — last checked 2026-10
- Wikipedia: [Call centre (Wikipedia)](https://en.wikipedia.org/wiki/Call_centre) — last checked 2026-10
- Wikipedia: [Interactive voice response (Wikipedia)](https://en.wikipedia.org/wiki/Interactive_voice_response) — last checked 2026-10
- Release notes: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz) — last checked 2026-10
- RFC: [RFC 3263 Locating SIP Servers](https://www.rfc-editor.org/rfc/rfc3263) — last checked 2026-10
- RFC: [RFC 3264 An Offer/Answer Model with SDP](https://www.rfc-editor.org/rfc/rfc3264) — last checked 2026-10
- Wikipedia: [Session Initiation Protocol (Wikipedia)](https://en.wikipedia.org/wiki/Session_Initiation_Protocol) — last checked 2026-10
- Vendor doc: [developer.webex.com Webex Connect](https://developer.webex.com/webex-connect/docs/webex-connect) — last checked 2026-10
- Vendor doc: [developer.webex.com tasks call control](https://developer.webex.com/webex-contact-center/docs/api/v1/tasks-call-control) — last checked 2026-10
- Vendor doc: [developer.webex.com calling call-control](https://developer.webex.com/calling/docs/call-control) — last checked 2026-10
- Vendor doc: [list events](https://developer.webex.com/admin/docs/api/v1/events/list-events) — last checked 2026-10
- Vendor doc: [help.webex.com article dyidod](https://help.webex.com/article/dyidod) — last checked 2026-10
- Vendor doc: [help.webex.com article utqcm7](https://help.webex.com/article/utqcm7) — last checked 2026-10
- Vendor doc: [developer.webex.com/messaging/docs/webhooks](https://developer.webex.com/messaging/docs/webhooks) — last checked 2026-10
- Vendor doc: [help.webex.com article nvfbjts](https://help.webex.com/article/nvfbjts) — last checked 2026-10
- Vendor doc: [help.webex.com article n1lsqvu](https://help.webex.com/article/n1lsqvu) — last checked 2026-10
- Vendor doc: [help.webex.com article ny83tx0](https://help.webex.com/article/ny83tx0) — last checked 2026-10

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