Certificate trunk destination
TCP 5062 toward Webex Calling.
help.webex.com article b2exve, retrieved 2026-10-15
Harvested from Canon room ladders and quizzes, plus the ports deck. Open the named room before you quote a figure.
TCP 5062 toward Webex Calling.
help.webex.com article b2exve, retrieved 2026-10-15
TCP 8934 toward Webex Calling.
b2exve, retrieved 2026-10-15
5060–5280. Expanded from 5060–5080 on September 07, 2026.
b2exve revision history
UDP 8000–48199 toward 5004, 9000, 8500–8699, and 19560–65535.
b2exve
Audio UDP 8500–8599. Video UDP 8600–8699, when ICE succeeds.
b2exve
UDP 19560–19661 between devices when ICE succeeds.
b2exve
Audio UDP 52050–52099. Video UDP 52200–52299.
b2exve
UDP 19560–19849.
b2exve
api.wxc.e911cloud.com and wxc.e911cloud.com, port 443.
b2exve and the emergency calling article av6oo3
US and Canada test number. It does not alert public safety.
Canon room T2-R06, citing the emergency articles
Turn it off for Webex Calling.
b2exve
UDP with SRTP. TCP and TLS media are not supported in production.
b2exve
DNS UDP and TCP 53. Device NTP UDP 123 to the Calling subnets. App NTP UDP 123.
b2exve
TCP 443 and 8443. 8443 is for the Webex App on a Unified CM setup that also uses Calling.
b2exve
TCP 443, 6970, and 80. Port 80 is called out for older MPP MIC renewal on sudirenewal.cisco.com.
b2exve
TCP 8934 and 443, plus UDP 19569–19760.
b2exve
Webex App audio DSCP EF 46 on 8500–8599.
b2exve
Webex App video DSCP AF41 34 on 8600–8699.
b2exve
Cisco Calling Plan, Cloud Connected PSTN, or premises PSTN on a Local Gateway. Per location.
help.webex.com article t9xctu, as used in the Canon
Phones do not register through the Local Gateway.
Canon T2-R02, citing the local-gateway getting-started article
Opportunistic and off by default. Recording disables it.
help.webex.com article 5h5d8ab, as used in T2-R06
AES_CM_128_HMAC_SHA1_80 in the SIP security article.
help.webex.com article jwkbt2
One year and 100 GB per organization in the Calling recording article.
help.webex.com article nhvl4hw
30 days, user access in the Dubber portal.
nhvl4hw
The security article's SRV example uses 5061 for endpoint discovery. That is not trunk 5062 or 8934.
jwkbt2 and b2exve
Map an attribute to uid, matching one of the user's emails.
help.webex.com article lfu88u
Uses mail, not uid.
lfu88u, as recorded in the Canon
Starts with no administrative privileges.
Control Hub article nuylwki, as recorded in T1-R01
Escalate with AGENT_TRANSFER.
developer.webex.com bring-your-own-virtual-agent
Lightning only. Chat and email are not supported on that connector.
help.webex.com article dyidod
CIF 1 single-session, CIF 2 multi-session. On-premises Dynamics is unsupported.
help.webex.com article n1lsqvu
Article py6u9h is scoped to Webex Contact Center Enterprise, Contact Center Enterprise, and Contact Center Express. Multi-tenant use is unverified.
help.webex.com article py6u9h
The Canon records 21 days for the Calling troubleshooting view.
Room T1-R06. Re-check the live article before you quote a retention number in a design.
Cannot be removed. Validation starts off.
Flow Designer article nhovcy4, as taught in the labs
Keep the default 1500 bytes.
b2exve
Not supported for Calling, because some pools change. Do not filter by region.
b2exve
Cisco’s management console for one Webex organization: users, permissions, calling, meetings, messaging, and devices. [cite:1]
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
Services, identities, and devices would be administered as separate products. The overview exists so an admin sees which services are actually provisioned before configuring them. [cite:1] [cite:5]
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
Cisco recommends more than one full administrator so the org stays operable. The partner’s administrator is the first full administrator and is expected to create more. [cite:2]
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
Sign in, change a user or location or device, and the org record is what later services read. Role grants can take up to 10 minutes. A device is not in the org until its activation code is used. [cite:2] [cite:1]
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
The Get Started article says the overview is where you view licenses across services and administer licenses to users. Organization-based and group-based license assignment are full-admin privileges in the role matrix. The SKU catalog is T1-R03. Read the strings on the subscription in Control Hub. They follow the order, and the role matrix only covers privileges. [cite:1] [cite:2]
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
No. The locations article says you can use one location for both calling and workspaces, and that settings templates can apply to groups and locations. [cite:3]
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
Prove it from the user role page, the group membership, the location caution icon, and the Devices state — not from the symptom sentence. The matrix in this room is the checklist.
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
If Save was moments ago, the 10-minute window is still open. If the user already holds location admin or read-only, combination rules explain a refused or ignored grant. [cite:2]
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
Check the overview for whether Calling is provisioned [cite:1] , then check whether the signed-in admin is a device administrator or user and device administrator, who can’t administer Webex Calling. [cite:2]
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
Control Hub remains the org console. Webex Calling configuration is a service inside it, and device-centric admins are explicitly blocked from administering Calling. [cite:2] Contact Center adds a Contact Center Service Administrator role; a customer full administrator can administer contact-center features, while a customer read-only administrator cannot access the Webex Contact Center administrative interfaces. [cite:2] WxCCE and Dedicated Instance Open Calling → Dedicated Instance for the private UC apps, or the
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
A partner full administrator can perform contact-center admin similar to a customer full admin, except they cannot add or revoke Contact Center Service Administrator from other external administrators. A read-only admin from a partner org can access contact-center admin interfaces in read-only mode; a customer read-only admin cannot access them at all. [cite:2]
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
I would want one location-scoped role that can also hold a narrow custom permission. The product constraint that stops me is explicit: location administrator cannot be combined with other roles, including custom roles. The supported escape hatch is a custom role that includes the needed view, not a stack of badges. [cite:2] [cite:8]
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
Role assignment via the administrator CSV. The article says you can’t manage administrator roles through that CSV. [cite:2] Read developer.webex.com for which roles the API can assign. Coverage changes when Cisco adds a role, so check that page before any script is trusted.
Canon room T1-R01-control-hub-foundations.html ladder. Citations stay in that room.
B. Users you add have no administrative privileges at first. [cite:2]
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
B. Location administrator is exclusive, including versus custom roles. More than one full admin is recommended. [cite:2]
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
The role itself. User and device administrators and device administrators can’t administer Webex Calling. [cite:2]
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
B. Up to 10 minutes. [cite:2]
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
Jordan loses those permissions. Group membership is the grant. [cite:2]
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
B. Organization administrators, as defined in the roles article. [cite:1]
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
The dashed frame in the map is the customer org. Partner Hub manages orgs; it is not a folder inside one org. [cite:2] [cite:5]
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
B. [cite:4]
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
Read-only cannot be combined with a custom role. Create a custom role that includes the access required, including the audit-log style permission if it is in the custom-role catalog. Confirm the permission exists in the UI. Security activity administrator is the prebuilt role tied to the admin actions audit log in the matrix. [cite:2] [cite:8]
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
B. [cite:2] re-check after that date.
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
No. The contact-center role table documents those two rows differently. [cite:2]
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
A workspace is a place (room, desk, lobby) that can hold devices and services. Control Hub issues an activation code that is entered on the device to link it. [cite:3] [cite:1]
Canon room T1-R01-control-hub-foundations.html quiz. Citations stay in that room.
Windows software from Control Hub that synchronizes one Active Directory domain into the Webex organization. [cite:1]
Canon room T1-R02-identity-directory-sync.html ladder. Citations stay in that room.
The guide says you must do a dry run before a full synchronization. [cite:1]
Canon room T1-R02-identity-directory-sync.html ladder. Citations stay in that room.
Invite suppression requires the SSO integration, so the suppression step is not available as a standalone switch. [cite:1]
Canon room T1-R02-identity-directory-sync.html ladder. Citations stay in that room.
The IdP claim includes the uid attribute, and NameID format is transient. [cite:2]
Canon room T1-R02-identity-directory-sync.html ladder. Citations stay in that room.
The claim is mail, rather than uid. [cite:2]
Canon room T1-R02-identity-directory-sync.html ladder. Citations stay in that room.
SCIM 2.0. Rooms and avatars are Wizard-only, through Microsoft Graph. [cite:3]
Canon room T1-R02-identity-directory-sync.html ladder. Citations stay in that room.
365 days. [cite:3]
Canon room T1-R02-identity-directory-sync.html ladder. Citations stay in that room.
If Directory Sync or Entra ID is enabled, SAML JIT create or update will not work. [cite:4]
Canon room T1-R02-identity-directory-sync.html ladder. Citations stay in that room.
Control Hub can add the IdP and leave it inactive until a routing rule exists. [cite:4]
Canon room T1-R02-identity-directory-sync.html ladder. Citations stay in that room.
In the location dialing settings, not already inside the Directory Connector extension. T2-R03 cites that rule. [cite:7]
Canon room T1-R02-identity-directory-sync.html ladder. Citations stay in that room.
The residency article says Webex does not currently support migrating between GEO locations. The country choice permanently sets the GEO for users and encryption keys. [cite:5]
Canon room T1-R02-identity-directory-sync.html ladder. Citations stay in that room.
It grants the selected Webex licenses to new users without a manual assignment for each person. [cite:1]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
When they become Active, at first sign-in, unless verified domains, SSO, and suppressed invites already made that possible. [cite:1]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
A specific license was assigned at creation. API and CSV follow the same rule. [cite:1]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
The oldest, until its licenses are used, then the next oldest. [cite:1]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
Organization and group templates combine. A license added by one and removed by the other is still received. [cite:1]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
No. The assignment applies to direct members. The hierarchy is flat. [cite:1]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
Licenses already on existing users when you remove them from the assignment. Clear it to remove those licenses, including manually assigned ones. [cite:1]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
The Premium agent license. [cite:1]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
The user needs a location and an extension or number. Auto-assign looks up an E.164 work number that is pre-provisioned and free. [cite:4]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
A downgrade to the common area workspace license, including when you switch subscriptions. [cite:3]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
All provisioning and configuration information for the affected users. The article says to treat that as a last resort. [cite:3]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
Webex Calling versions 44.3 or earlier. [cite:3]
Canon room T1-R03-licensing-subscriptions.html ladder. Citations stay in that room.
A physical address that organizes users and workspaces, and can hold calling and workspace management together. [cite:1]
Canon room T1-R04-locations-sites.html ladder. Citations stay in that room.
Webex, when you create the location. [cite:1]
Canon room T1-R04-locations-sites.html ladder. Citations stay in that room.
You click Disable calling first. Calling users and workspaces also need the Calling license removed. [cite:1]
Canon room T1-R04-locations-sites.html ladder. Citations stay in that room.
Up to 25 users, or a CSV. [cite:1]
Canon room T1-R04-locations-sites.html ladder. Citations stay in that room.
The floor number. The name is optional. [cite:1]
Canon room T1-R04-locations-sites.html ladder. Citations stay in that room.
/v1/locations . Floors are on the workspace-locations API. [cite:1]
Canon room T1-R04-locations-sites.html ladder. Citations stay in that room.
A migrated calling location whose name collided. Duplicate names are not allowed. [cite:1]
Canon room T1-R04-locations-sites.html ladder. Citations stay in that room.
The auto attendant, hunt group, and call queue take the location time zone at creation, and that feature time zone cannot be altered afterward. [cite:1]
Canon room T1-R04-locations-sites.html ladder. Citations stay in that room.
When an organization template exists and preserve license is off. Group templates, CSV, and the API are excluded. [cite:1]
Canon room T1-R04-locations-sites.html ladder. Citations stay in that room.
Remove the Calling license, move the workspace, then entitle Calling again. [cite:1]
Canon room T1-R04-locations-sites.html ladder. Citations stay in that room.
When Puerto Rico, Guam, American Samoa, or the U.S. Virgin Islands is given the United States as the country. [cite:1]
Canon room T1-R04-locations-sites.html ladder. Citations stay in that room.
The administrator from the partner organization. [cite:1]
Canon room T1-R05-admin-roles-partner.html ladder. Citations stay in that room.
The role article says you can’t assign any other administrator role to a location administrator, and a full administrator can’t hold it at the same time. [cite:1]
Canon room T1-R05-admin-roles-partner.html ladder. Citations stay in that room.
Up to 10 minutes. [cite:1]
Canon room T1-R05-admin-roles-partner.html ladder. Citations stay in that room.
The matrix marks full administrator as yes, and read-only as read-only. User and device administrators can assign the location administrator role and cannot assign other administrator roles. [cite:1]
Canon room T1-R05-admin-roles-partner.html ladder. Citations stay in that room.
Full administrator and security activity administrator. [cite:1]
Canon room T1-R05-admin-roles-partner.html ladder. Citations stay in that room.
Up to 100. One group can have up to 20 roles. [cite:1]
Canon room T1-R05-admin-roles-partner.html ladder. Citations stay in that room.
Up to 250 assigned locations. The drop-down in one save is up to five. One location can receive up to 5 administrators at a time. [cite:2]
Canon room T1-R05-admin-roles-partner.html ladder. Citations stay in that room.
They can delete any assigned agent, including agents from other locations, and they can add new users only from their assigned locations. [cite:2]
Canon room T1-R05-admin-roles-partner.html ladder. Citations stay in that room.
No. The table says they cannot access the Webex Contact Center administrative interfaces. [cite:1]
Canon room T1-R05-admin-roles-partner.html ladder. Citations stay in that room.
A custom role for the Detailed Call History CDR APIs, including stream and feed. The old role remains operational until December 31, 2026. [cite:1]
Canon room T1-R05-admin-roles-partner.html ladder. Citations stay in that room.
No. You can’t manage administrator roles through the CSV file. [cite:1]
Canon room T1-R05-admin-roles-partner.html ladder. Citations stay in that room.
Control Hub, Monitoring → Troubleshooting. [cite:1]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
21 days. [cite:1]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
Each segment can succeed, fail, or be refused on its own, so a transfer is not one blob. [cite:1]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
ICE, PNC, and No optimization. [cite:1]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
100. And only the tab you are viewing. [cite:1]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
The search was a phone number or a correlation ID. [cite:1]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
Pro Pack keeps 13 months. Starting January 27, 2026 the article says you select at most 3 months at a time. [cite:2]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
Opens Troubleshooting for that user’s media sessions in the chosen dates, up to 21 days. [cite:2]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
Troubleshooting → Logs, search the email, Collect logs, then Collect. [cite:3]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
30 days. The user can send them from the app. An offline user cannot be collected. [cite:3]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
No. The article says the data is for general use and should not be used for billing. [cite:2]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
Pro Pack gets 13 months, and others 3 months, for calls based in Webex App. Read the dashboard you actually opened before you repeat it. [cite:2]
Canon room T1-R06-analytics-troubleshooting.html ladder. Citations stay in that room.
The GEO for the organization’s users and encryption keys, plus organization identity and encrypted user-generated content. [cite:1]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
Account > Info > Data Locations. [cite:1]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
The article says Webex does not currently support migrating between GEO locations. [cite:1]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
Europe, hosted in Frankfurt and Amsterdam, and North America and the rest of the world, hosted in the United States. [cite:1]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
Frankfurt. Other time zones use the closest data center. [cite:1]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
The data center closest to the principal place of business the partner provided at order time. [cite:1]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
The organization of the person who created it. Content is stored in that region. [cite:1]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
In the North America or rest-of-world GEO. [cite:1]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
The past year. Retention is 12 months in most regions and three years in India. [cite:1]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
In the same data center as the user-generated content. [cite:1]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
B3 is the country. B4 is the region. [cite:2]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
The article says compliance officers continue to have visibility of user content regardless of where it is stored. [cite:1]
Canon room T1-R07-data-residency-security.html ladder. Citations stay in that room.
The multi-tenant cloud call service. [cite:1]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
Control Hub at admin.webex.com. re-check [cite:2]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
Desk, Room, and Board devices, IP phones, and Jabber. [cite:1]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
Mobile and remote access, and business-to-business. [cite:1]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
PSTN for cloud-registered endpoints, and calls between Unified CM-registered and cloud-registered endpoints. [cite:1]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
Cisco Calling Plan and Cloud Connect for Webex Calling. [cite:1]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
On a local gateway or another supported device. [cite:3]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
Webex Calling users. [cite:3]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
The Entra ID Wizard, instead of Directory Connector. [cite:1]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
Emergency response address, number of users, internet access, and PSTN access. [cite:1]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
Phone models Webex Calling does not support, complex on-premises integrations, a complex dial plan or highly granular class of service, restrictive or unreliable internet, stringent data privacy, on-premises or in-country recording, a third-party integration without a Webex Calling alternative, or a contact-center integration that is not moving yet. [cite:1]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
That header is older than 12 months, so its feature list is re-check until the article is read again. [cite:2]
Canon room T2-R01-calling-architecture.html ladder. Citations stay in that room.
The premises SBC that terminates a Webex Calling trunk so a location can use premises-based PSTN or reach a non-cloud site. [cite:1] [cite:2]
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
Cisco PSTN and Cloud Connected PSTN replace the carrier in the cloud. Local Gateway exists when you keep your carrier, your analog, or a PBX next door. Without it, that location has no documented premises PSTN path. [cite:1]
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
You will troubleshoot the wrong box. Endpoints register to Webex Calling. The gateway is a trunk, not a proxy registrar. [cite:5]
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
Carrier ↔ LGW ↔ TLS/SRTP ↔ Webex Calling ↔ endpoint. The location’s numbers and route selection decide whether step three has anywhere to go. [cite:4] [cite:1]
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
Trust is the FQDN in the certificate, not a digest password. SIP from the LGW carries that FQDN in Contact. OPTIONS drive the online status in Control Hub. [cite:2] [cite:3]
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
In Control Hub, with trunks and dial plans. A trunk that is not selected as the location’s premises PSTN does not carry that location’s calls just because the CUBE is up. [cite:2] [cite:1]
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
Four evidence piles: Control Hub trunk status, location number list, CUBE registration or TLS/OPTIONS, and whether the endpoint is registered in Control Hub. Audio failures are a fifth pile (RTP), after signaling succeeds.
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
If the trunk is registration-based, the documented ceiling is 250 concurrent calls and max-conn should not be set above 250. Crossing that is a design miss. [cite:3] [cite:4]
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
Read the CN/SAN and the Control Hub FQDN as strings. They must match. Wildcards are unsupported. Public DNS must resolve the name. [cite:2] [cite:10] [cite:3]
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
This room is multi-tenant Webex Calling. Contact-center voice can ride Webex Calling PSTN services even without a Calling subscription for the contact-center order itself — that claim belongs to the WxCC architecture article and is taught in T3-R01. [cite:12] Dedicated Instance has its own Local Gateway patterns and, for DI-to-multi-tenant contact-center support, help says certificate-based trunks are required because registration-based trunks are no longer supported on that interop. [cite:13] WxCCE PSTN is not thi
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
No. BRKCOL-2312 treats SGW as the outage path for endpoints when the cloud is unreachable, managed from Control Hub, and lists co-location constraints that include provisioning the gateway as Survivability Gateway rather than as Local Gateway. Detail is T2-R07. [cite:5]
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
I would want one trunk type so labs stop splitting digest and certificates. The constraint is scale and device support: registration is the simple CUBE model at 250 calls, and certificate exists because that model does not scale. The partner-hosted article says certificate trunking was created to solve registration’s scale limits. [cite:8] [cite:3]
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
Firewall ports from a 2024 Cisco Live slide are replaced by b2exve as of 2026-10-14. The country list from the undated at-a-glance PDF stays marked in the limits table. [cite:21] against current help before a build. [cite:9] [cite:7]
Canon room T2-R02-local-gateway-pstn.html ladder. Citations stay in that room.
One. Mix across locations, not inside one. [cite:1]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
Up to 250. [cite:3]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
CUBE only. Third-party SBCs are a certificate-trunk conversation, and only if Control Hub lists them. [cite:3] [cite:2]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
Endpoints register to Webex Calling, not through the LGW. Survivability is a different gateway service. [cite:5]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
Not supported. [cite:3]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
OPTIONS from the Local Gateway. [cite:3]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
SIP/TLS and SRTP. [cite:4]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
Only Denver’s PSTN hairpins through an SBC. All endpoints still register to Webex Calling. [cite:1] [cite:5]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
Pre-existing locations that already had another PSTN capability are not eligible in the article’s conditions, and Cisco PSTN may be unavailable after another option was assigned. Also check committed OCP, country, and data center. [cite:1]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
250 or lower. [cite:4]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
To solve the scale limitations of the registration-based model. [cite:8]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
Recognize BRKCOL-2812 (2024), mark it re-check, and open b2exve (retrieved 2026-10-14) before you build an ACL. [cite:21] the current port reference before the change window. [cite:9]
Canon room T2-R02-local-gateway-pstn.html quiz. Citations stay in that room.
4 digits, and the allowed range is 2–10. [cite:1]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
Cisco PSTN, Cloud Connected PSTN, or premises-based PSTN. [cite:2]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
Webex Calling users. Premises-originated calls cannot. [cite:2]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
Location routing prefix plus extension, used when inter-location extension dialing is disabled. [cite:1]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
1 to 10. [cite:2]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
Calls are distributed randomly across them. Trunk 3 at level 2 is the fallback when a level-1 trunk is unavailable. [cite:2]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
Once, at the end, and only on an E.164 pattern. [cite:2]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
No. It matches hosts that are subdomains, such as eu.example.com. [cite:2]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
Extension length was increased and the provider is not sending E.164. Enforce E.164 first. [cite:2]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
Outgoing permissions, fraud prevention, digit patterns, intercept, and translation. [cite:2]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
No. That is the CUCM CSS rule in T6-R02. This room’s engine is the Webex pattern language. [cite:3]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
Export Dial Patters CSV. Quote it that way. [cite:2]
Canon room T2-R03-dial-plans-pstn-routing.html ladder. Citations stay in that room.
MAC address, or an activation code. A blank MAC generates the code. [cite:1]
Canon room T2-R04-devices-provisioning.html ladder. Citations stay in that room.
16 digits. [cite:2]
Canon room T2-R04-devices-provisioning.html ladder. Citations stay in that room.
30 days. A Room device code lasts 7 days. [cite:2]
Canon room T2-R04-devices-provisioning.html ladder. Citations stay in that room.
MPP firmware 11.3.1 SR2 or later. [cite:1]
Canon room T2-R04-devices-provisioning.html ladder. Citations stay in that room.
Up to five of the phone types the article names. [cite:3]
Canon room T2-R04-devices-provisioning.html ladder. Citations stay in that room.
Call on Webex, which is 1:1 and non-PSTN. [cite:3]
Canon room T2-R04-devices-provisioning.html ladder. Citations stay in that room.
WEBEX or WEBEX_CALLING. IP is for MPP, ATA, and DECT. [cite:1]
Canon room T2-R04-devices-provisioning.html ladder. Citations stay in that room.
Network settings, including VLAN, IP address, and subnet mask. [cite:2]
Canon room T2-R04-devices-provisioning.html ladder. Citations stay in that room.
Only specific roles. The article points at the organization-role article rather than listing them. [cite:2]
Canon room T2-R04-devices-provisioning.html ladder. Citations stay in that room.
The phone is deleted and factory-reset, and it returns to the activation-code screen. [cite:3]
Canon room T2-R04-devices-provisioning.html ladder. Citations stay in that room.
Companion Mode. A standalone Room Navigator can also be added beside other devices. [cite:3]
Canon room T2-R04-devices-provisioning.html ladder. Citations stay in that room.
Services > Calling > Features. [cite:1]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
50 agents. Weighted is 100. Circular, Top Down, and Longest Idle are 1,000. [cite:1]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
No. An administrator turns it on. Agents use FAC codes only if they are allowed. [cite:1]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
The Webex Calling professional license. The offering is voice-only. [cite:2]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
Zero. Incoming calls are not allowed. The maximum in the table is 250. [cite:2]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
1. Level 20 is the lowest. The default is 1. [cite:2]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
No. The article says you cannot change it after creation. [cite:3]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
10 seconds. The CSV range is 1–60. [cite:3]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
One, and the group is a single location. [cite:4]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
*68 to park after hold and a dial tone. *88 to retrieve. # parks or retrieves against your own extension. [cite:5]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
The hunt group’s location and the agent’s location must share PSTN provider, country, and zone. [cite:1]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
A recommendation for voice queues. The maximum table still lists 1,000, 100, or 50 by pattern. [cite:2]
Canon room T2-R05-call-features.html ladder. Citations stay in that room.
TLS 1.2 and TLS 1.3. [cite:1]
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
AES_CM_128_HMAC_SHA1_80. [cite:1]
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
No. Turn on Enable end-end encryption when making calls. [cite:2]
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
Start on SRTP, upgrade when clients can, downgrade if the service must process media. [cite:2]
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
1:1 PSTN, 1:1 premises trunk, conference mixer. Also recording, auto attendant, voice portal, shared or virtual lines. [cite:2]
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
Disables it. [cite:2]
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
Both Webex and Dubber, in different sentences. Webex retention is one year and 100 GB. Dubber Go is 30 days. [cite:3]
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
api.wxc.e911cloud.com and wxc.e911cloud.com, port 443. b2exve does not name TCP on that row. [cite:4]
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
933 on the Calling notification test, nj0abhbb header September 24, 2025, checks emergency-call email generation in the United States and Canada without alerting public safety personnel. [cite:6] nvfbjts says place 933 calls, then activate Emergency call routing. [cite:5] Read nvfbjts for whether that WxCC test reaches a PSAP. The article does not say.
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
Device User Id equal to the agent email, then myE911. [cite:5]
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
jwkbt2’s SRV example is endpoint discovery. Trunk destinations in b2exve are 5062 and 8934. [cite:1] [cite:4]
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
No. Meetings use MLS. Calling E2EE is the opportunistic SRTP upgrade, and escalation into a meeting ends the Calling session. [cite:2]
Canon room T2-R06-calling-security-compliance.html ladder. Citations stay in that room.
To the Webex cloud. [cite:1]
Canon room T2-R07-survivability-gateway.html ladder. Citations stay in that room.
To the local Survivability Gateway. [cite:1]
Canon room T2-R07-survivability-gateway.html ladder. Citations stay in that room.
At least 30 seconds. [cite:1]
Canon room T2-R07-survivability-gateway.html ladder. Citations stay in that room.
IOS XE Dublin 17.12.3. Hunt group, call forward, and auto attendant start at 17.18.2. [cite:1]
Canon room T2-R07-survivability-gateway.html ladder. Citations stay in that room.
Private or enterprise CAs, and wildcard certificates. [cite:1]
Canon room T2-R07-survivability-gateway.html ladder. Citations stay in that room.
100 groups, 32 users each. Weighted routing is not supported. [cite:1]
Canon room T2-R07-survivability-gateway.html ladder. Citations stay in that room.
Internal extensions, PSTN in and out, outgoing emergency, hold and resume, transfer, inbound caller ID, and shared call appearance. [cite:2]
Canon room T2-R07-survivability-gateway.html ladder. Citations stay in that room.
That call is terminated. A call that is up when the outage ends continues. [cite:2]
Canon room T2-R07-survivability-gateway.html ladder. Citations stay in that room.
As 25 toward max-dn. [cite:1]
Canon room T2-R07-survivability-gateway.html ladder. Citations stay in that room.
Third-party devices are not supported. [cite:1]
Canon room T2-R07-survivability-gateway.html ladder. Citations stay in that room.
13 months with Pro Pack. 3 months without. [cite:1]
Canon room T2-R08-calling-analytics-cdr.html ladder. Citations stay in that room.
The maximum range you select is 3 months at a time. The 13-month history sentence stays. [cite:1]
Canon room T2-R08-calling-analytics-cdr.html ladder. Citations stay in that room.
Two. Originating and terminating. [cite:1]
Canon room T2-R08-calling-analytics-cdr.html ladder. Citations stay in that room.
The terminating record for Bob. [cite:1]
Canon room T2-R08-calling-analytics-cdr.html ladder. Citations stay in that room.
Both audio and video under 150 ms jitter, 400 ms latency, and 5% loss. [cite:1]
Canon room T2-R08-calling-analytics-cdr.html ladder. Citations stay in that room.
Yes, on the KPI example and on the leg. [cite:1]
Canon room T2-R08-calling-analytics-cdr.html ladder. Citations stay in that room.
Only when Call classification is External. [cite:1]
Canon room T2-R08-calling-analytics-cdr.html ladder. Citations stay in that room.
Presented and not answered. A decline is not a bounce. [cite:1]
Canon room T2-R08-calling-analytics-cdr.html ladder. Citations stay in that room.
Those CDRs have a different correlation id. [cite:1]
Canon room T2-R08-calling-analytics-cdr.html ladder. Citations stay in that room.
Every 5 minutes. The extract had no header date. [cite:2]
Canon room T2-R08-calling-analytics-cdr.html ladder. Citations stay in that room.
No. Analyzer is the contact-center reporter in tajemk. [cite:3]
Canon room T2-R08-calling-analytics-cdr.html ladder. Citations stay in that room.
Cisco’s cloud CCaaS contact center: entry points, flows, queues, teams, and Agent Desktop, provisioned from Control Hub. The Canon calls it multi-tenant because Cisco Live does. [cite:1] [cite:2]
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
Calling queues are a calling feature. This platform answers the call in a flow, queues across sites, mixes digital channels through Connect, and builds Analyzer datasets from service events. [cite:1] A side-by-side of queue math is T7-R06, not a guess in this answer.
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
You will look for Router, Logger, and CVP. Those names belong to the Enterprise / on-prem heritage track. This article’s nouns are entry point, flow, queue, team, site. [cite:1] [cite:2]
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
Number → entry point → flow instance → queue → team → the phone number the agent registered at login. Events branch off to Analyzer. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
The contact parks on the queue and the treatment attached to the queueing activity continues until an agent is offered the contact and the handler is interrupted. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
Webex Connect, not the PSTN edge. Connect can bot-treat the thread and must explicitly queue it into Webex Contact Center. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
Check entry-point match, flow reached Queue Contact, team is in the active distribution group, agent skills if the queue is skill-based, and the login station is dialable. Profile scope explains “I cannot see it,” which is not the same as “it did not route.”
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
Call the number the agent typed, from outside the queue. The article says an invalid number means the agent cannot receive incoming calls. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
If the task is “create a queue” and you are in a legacy portal module the setup guide itself retired, switch to Contact Center → Customer experience → Queues and re-check. [cite:8] [cite:4]
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
The architecture article says calls route in using Webex Calling PSTN services and that this allows routing to the contact center without a Webex Calling subscription. It also says all new Webex Contact Center subscriptions include those PSTN services automatically. [cite:1] Read the PSTN choice on the subscription and on the location in Control Hub. The architecture article says new subscriptions can include Webex Calling PSTN, and the SKU follows the order.
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
I would want queues to be site-scoped so a supervisor grant could not forget a global queue. The article’s constraint is that queues and entry points are global at organization level; site scoping is done with user profiles and by creating separate queues per geography. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
The 300 / 6000 / 10500 figures from the setup guide, and the 400 / 48,000 phrases from the 2025 deck, until each is verified against a current limit document. [cite:4] [cite:3]
Canon room T3-R01-wxcc-multitenant-overview.html ladder. Citations stay in that room.
B. CCaaS, cloud native, services on Kubernetes in AWS. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
B. PSOCCT-1014 and BRKCCT-2031. re-check the decks. [cite:2] [cite:3]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
A site. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
Webex Connect: the asset, the Connect flow, and whether it queues into WxCC. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
Voice. The architecture article says agent-specific queue is supported only for telephony/voice. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
The station number is not routable, so the platform cannot deliver the call. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
Match the map in this room. Analyzer is a data plane. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
B. [cite:4]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
B. And the role must be Administrator or Supervisor. [cite:9]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
Calls route using Webex Calling PSTN services, which can land on the contact center without a Webex Calling subscription, and new WxCC subscriptions include those PSTN services automatically. Confirm the order’s SKU separately. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
Any three from the article’s set: play messages, collect, transfer, virtual agent, queue, callback, GetQueueInfo, QueueToAgent. [cite:1]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
T4 Webex Contact Center Enterprise. This room’s model does not use those components. [cite:2]
Canon room T3-R01-wxcc-multitenant-overview.html quiz. Citations stay in that room.
A partner or a customer administrator. The experience is the same for trial and subscription. [cite:1]
Canon room T3-R02-tenant-provisioning-setup.html ladder. Citations stay in that room.
Get Started, then password, Save & Sign In, then Terms of Service. [cite:1]
Canon room T3-R02-tenant-provisioning-setup.html ladder. Citations stay in that room.
Country of operation, after confirm. [cite:1]
Canon room T3-R02-tenant-provisioning-setup.html ladder. Citations stay in that room.
The data center, via the Data Locality article. [cite:1]
Canon room T3-R02-tenant-provisioning-setup.html ladder. Citations stay in that room.
A shared edge between Webex Calling and Webex Contact Center. [cite:1]
Canon room T3-R02-tenant-provisioning-setup.html ladder. Citations stay in that room.
The order summary, then Close. [cite:1]
Canon room T3-R02-tenant-provisioning-setup.html ladder. Citations stay in that room.
Contact Center, Settings, Set up Cisco Webex Contact Center. [cite:1]
Canon room T3-R02-tenant-provisioning-setup.html ladder. Citations stay in that room.
Entities, voice channels, digital channels. [cite:1]
Canon room T3-R02-tenant-provisioning-setup.html ladder. Citations stay in that room.
Cisco Solution Assurance. [cite:1]
Canon room T3-R02-tenant-provisioning-setup.html ladder. Citations stay in that room.
February 28, 2025 is older than 12 months on 2026-10-14. [cite:1]
Canon room T3-R02-tenant-provisioning-setup.html ladder. Citations stay in that room.
The number the call arrives on. The flow tied to that entry point through a routing strategy handles it. [cite:1]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
Where the contact waits until an eligible agent is selected or picks it up. [cite:2]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
The routing article lists Longest Available for that queue type. The queue article says Longest Available is the default. [cite:2] [cite:3]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
Longest Available, Circular, and Linear/Top-down. Circular is the default. There is no timed target expansion. [cite:2] [cite:3]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
Skill-based queues. It ranks agents who fully meet the requirements by proficiency score. [cite:2] [cite:3]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
The contact searches the first group. If nobody matches, it parks for the configured duration, then the next group’s teams are added. A later free agent in an earlier group can still be chosen. [cite:2]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
An empty current group is skipped immediately, from the Queue Contact activity. [cite:2]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
Top-down always starts at the beginning of the ordered list. Circular resumes after the last selected agent. [cite:2]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
That skill’s value is inverted: 10 minus the actual value. Only proficiency skills enter the score. [cite:2]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
The flow article says you cannot enter skill requirements on a variable queue, and the contact is routed Longest Available, overriding the queue algorithm. [cite:5]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
The architecture article says non-telephony flows are chosen in the Webex Connect configuration, not only on the telephony routing strategy. [cite:1]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
No. Get Queue Info uses the article’s sample rules, including −1 when wait does not apply. The Erlang panel is labeled a study model. [cite:5]
Canon room T3-R03-entry-points-queues-routing.html ladder. Citations stay in that room.
Greater than 500 by 500 pixels, zoom 100%. [cite:1]
Canon room T3-R04-agent-desktop-supervisor.html ladder. Citations stay in that room.
From Idle, with no active conversation and no monitoring task. [cite:1]
Canon room T3-R04-agent-desktop-supervisor.html ladder. Citations stay in that room.
Desktop, Extension, and Dial Number, when the profile includes them. Digital-only users do not see them. [cite:1]
Canon room T3-R04-agent-desktop-supervisor.html ladder. Citations stay in that room.
Voicemail or agent groups that Webex Contact Center does not manage. It has a dial number and a capacity. [cite:2]
Canon room T3-R04-agent-desktop-supervisor.html ladder. Citations stay in that room.
No. The article says the changes apply without sign-out and sign-in. [cite:2]
Canon room T3-R04-agent-desktop-supervisor.html ladder. Citations stay in that room.
The Interactions page. They were removed from Team Performance. [cite:3]
Canon room T3-R04-agent-desktop-supervisor.html ladder. Citations stay in that room.
After listen has started, and not while the agent is in consult. [cite:3]
Canon room T3-R04-agent-desktop-supervisor.html ladder. Citations stay in that room.
The agent transfers to a different team or queue. Disconnected desktop telephony makes monitoring unavailable. [cite:3]
Canon room T3-R04-agent-desktop-supervisor.html ladder. Citations stay in that room.
April 30, 2026 through October 29, 2026, then general availability. Off keeps Webex WFO. [cite:3]
Canon room T3-R04-agent-desktop-supervisor.html ladder. Citations stay in that room.
CRM connectors do not support chat and email. [cite:4]
Canon room T3-R04-agent-desktop-supervisor.html ladder. Citations stay in that room.
No. Finesse gadget parity is marked in T6-R04. This room cites the Agent Desktop sign-in article.
Canon room T3-R04-agent-desktop-supervisor.html ladder. Citations stay in that room.
At least one PSTN connection and at least one agent delivery method. [cite:1]
Canon room T3-R05-voice-options.html ladder. Citations stay in that room.
Webex Contact Center PSTN, Cloud Connected PSTN, and Cisco Calling Plan within the limits of the article. [cite:1]
Canon room T3-R05-voice-options.html ladder. Citations stay in that room.
Contiguous United States and Canada. No international dialing. [cite:1]
Canon room T3-R05-voice-options.html ladder. Citations stay in that room.
Webex Calling PSTN services, added automatically. [cite:1]
Canon room T3-R05-voice-options.html ladder. Citations stay in that room.
A partner to add Webex Calling PSTN service. [cite:1]
Canon room T3-R05-voice-options.html ladder. Citations stay in that room.
Customers hosted in the Japan data center. [cite:1]
Canon room T3-R05-voice-options.html ladder. Citations stay in that room.
Preferred device selection. [cite:1]
Canon room T3-R05-voice-options.html ladder. Citations stay in that room.
The article says that accelerates and simplifies Contact Center configuration when both are deployed. [cite:1]
Canon room T3-R05-voice-options.html ladder. Citations stay in that room.
gsmsaeb says it does not appear in the Webex Calling list. [cite:2]
Canon room T3-R05-voice-options.html ladder. Citations stay in that room.
Over 65 countries, and over 140 markets. Re-check. [cite:1]
Canon room T3-R05-voice-options.html ladder. Citations stay in that room.
Not in the extract used here. TODO-verify. [cite:2]
Canon room T3-R05-voice-options.html ladder. Citations stay in that room.
Facebook Messenger, Livechat, Email, SMS, Apple Messages for Business, WhatsApp. [cite:1]
Canon room T3-R06-digital-channels.html ladder. Citations stay in that room.
Customers who planned onboarding with Cisco Solution Assurance. Controlled GA. [cite:1]
Canon room T3-R06-digital-channels.html ladder. Citations stay in that room.
Within 7 days of the administrator being added. [cite:1]
Canon room T3-R06-digital-channels.html ladder. Citations stay in that room.
Webex CC Task and Webex CC Engage. [cite:1]
Canon room T3-R06-digital-channels.html ladder. Citations stay in that room.
Control Hub. The other four messaging assets in the setup step are created in Connect. [cite:1]
Canon room T3-R06-digital-channels.html ladder. Citations stay in that room.
On the agent. Not on the team. [cite:1]
Canon room T3-R06-digital-channels.html ladder. Citations stay in that room.
0 to 10. [cite:1]
Canon room T3-R06-digital-channels.html ladder. Citations stay in that room.
Unknown file, no download. [cite:1]
Canon room T3-R06-digital-channels.html ladder. Citations stay in that room.
No voice messages, and no customer-side read receipts. The article lists more. [cite:1]
Canon room T3-R06-digital-channels.html ladder. Citations stay in that room.
Gmail and Microsoft 365. Re-check. [cite:2]
Canon room T3-R06-digital-channels.html ladder. Citations stay in that room.
Under Visualizations. They are read-only. [cite:1]
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
Indefinitely, because it refreshes. [cite:1]
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
8 hours, then you may need to re-authenticate. Visible rows do not expire if you do not scroll or reload. [cite:1]
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
5 to 60 seconds, step 5, default 5. Older reports under 5 seconds move to 5. [cite:1]
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
Historical every 24 hours. Real-time every 60 seconds. [cite:2]
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
Stock Reports > Historical Reports > Agent Reports. [cite:3]
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
The article says the field is not used and will not be populated. [cite:3]
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
Historical visualizations, Excel or CSV. Not real-time. Not compound. [cite:1]
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
Every 3 minutes, unless you stop auto-refresh. [cite:1]
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
Agent Wellness Breaks, Auto CSAT, Dropped Call Summaries, Agent Summary, Real-time Transcriptions, Topic Analytics, Real-Time Assist KPIs. [cite:4]
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
Desktop cards are push. Analyzer is pull. [cite:5]
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
No. WxCC 1.0 cleanup exposes legacy Analyzer data. CUIC stays marked in T6-R04.
Canon room T3-R07-analyzer-reporting.html ladder. Citations stay in that room.
Supervisor plus Agent, Supervisor only, Licensed Administrator, Unlicensed Administrator. [cite:1]
Canon room T3-R08-supervisor-experience.html ladder. Citations stay in that room.
Monitor, Overview, and the Queues page is the default landing page for supervisors. [cite:1]
Canon room T3-R08-supervisor-experience.html ladder. Citations stay in that room.
Supervisor plus Agent, and the licensed admin. Not supervisor-only. [cite:1]
Canon room T3-R08-supervisor-experience.html ladder. Citations stay in that room.
After listening has started, and not during a consultation. [cite:2]
Canon room T3-R08-supervisor-experience.html ladder. Citations stay in that room.
The Interactions page, not the Team Performance widget. [cite:2]
Canon room T3-R08-supervisor-experience.html ladder. Citations stay in that room.
A transfer to a different team or queue. Sign-out is blocked until monitoring finishes. [cite:2]
Canon room T3-R08-supervisor-experience.html ladder. Citations stay in that room.
Six months. [cite:3]
Canon room T3-R08-supervisor-experience.html ladder. Citations stay in that room.
No, in okxzd1. [cite:1]
Canon room T3-R08-supervisor-experience.html ladder. Citations stay in that room.
Weekly, after per-team thresholds. [cite:1]
Canon room T3-R08-supervisor-experience.html ladder. Citations stay in that room.
The extracts used on 2026-10-14 did not include header dates. [cite:1]
Canon room T3-R08-supervisor-experience.html ladder. Citations stay in that room.
A-FLEX-AI-QM and A-FLEX-AI-QMMB. [cite:1]
Canon room T3-R09-wfo-ai-features.html ladder. Citations stay in that room.
Evaluation and Speech Analytics, and Coaching Insights. [cite:1]
Canon room T3-R09-wfo-ai-features.html ladder. Citations stay in that room.
Real-time transcription on those queues, and flows that start it. [cite:1]
Canon room T3-R09-wfo-ai-features.html ladder. Citations stay in that room.
Queue level settings, even though the scope cell says Agent. [cite:1]
Canon room T3-R09-wfo-ai-features.html ladder. Citations stay in that room.
AgentAnswered. [cite:1]
Canon room T3-R09-wfo-ai-features.html ladder. Citations stay in that room.
RT_TRANSCRIPT, on agent, supervisor, and agent-supervisor. [cite:1]
Canon room T3-R09-wfo-ai-features.html ladder. Citations stay in that room.
Voice, digital, and back-office. [cite:2]
Canon room T3-R09-wfo-ai-features.html ladder. Citations stay in that room.
No. It is on the existing QM column. [cite:2]
Canon room T3-R09-wfo-ai-features.html ladder. Citations stay in that room.
Header August 13, 2025. [cite:2]
Canon room T3-R09-wfo-ai-features.html ladder. Citations stay in that room.
py6u9h was not re-fetched. TODO-verify. [cite:3]
Canon room T3-R09-wfo-ai-features.html ladder. Citations stay in that room.
No. That sentence is the Calling recording article. [cite:5]
Canon room T3-R09-wfo-ai-features.html ladder. Citations stay in that room.
A cloud contact center for large enterprises. Details are deferred to the data sheet, which this room does not invent. [cite:1]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
UCCX, UCCE, PCCE, Webex CCE, and WxCC. [cite:1]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
The initial solution is available in the U.S. only, and agents must also be in the U.S. [cite:2]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
Inbound and outbound voice, a browser-based agent desktop, and web and voice callbacks. [cite:2]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
Email and web chat, multi-channel reporting and analytics, and supervisor monitoring and barge-in. DTMF IVR, Virtual Assistant–Voice, and nailed-up mobile agent are day-1 items for the offer, not Premium-only. [cite:2]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
Assurance to Quality (A2Q). They are not part of the initial quick deployment, and they add time. [cite:2]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
Not in the initial deployment. The page says that interconnection can be added after go-live. [cite:2]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
Part of one U.S. customer story: 20,000 users, 5,000 of whom are call-center agents. Not a published product maximum. [cite:3]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
Both Dedicated Instance and WxCCE use a Local Gateway for PSTN. Inbound media flows from the LGW to the agent. After the agent transfers, media flows from the LGW to the Dedicated Instance back-office user. Edge Connect 3.0 can be a single peer to both. [cite:3]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
It is the Webex Contact Center architecture article used in T3. The DI article treats WxCC and Webex CCE as different models. [cite:4] [cite:1]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
py6u9h, scoped to Webex Contact Center Enterprise, Contact Center Enterprise, and Contact Center Express. [cite:7]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
That they are components of cloud Webex CCE. The articles read here do not say that. Read the component names on the Enterprise data sheet itself. The help articles read here do not say what that sheet lists, and the sheet changes on its own revision. [cite:1]
Canon room T4-R01-wxcc-enterprise-overview.html ladder. Citations stay in that room.
B. [cite:1]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
B. [cite:2]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
The initial solution is U.S. only, and agents must be in the U.S. Other locations are described as possible later, not as part of that initial solution. [cite:2]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
B. [cite:2]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
A2Q. Customizations are not in the initial deployment and add time. The short calendar assumes no customizations. [cite:2]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
B. It is the agent count inside a 20,000-user U.S. customer story, not a product maximum. [cite:3]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
That is the separation nmhk7ve’s list supports, with nyosarq as an Enterprise offer. [cite:1] [cite:2]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
B. [cite:7]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
The multi-tenant architecture article, utqcm7, which is T3’s source. It is not the Enterprise definition. [cite:4]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
B. [cite:2]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
The help articles read for this room do not say that. UCCE and PCCE have their own component documentation. The data sheet was not copied. Read the component list on the Enterprise data sheet the day you design. It changes when Cisco revises the sheet, so this room points at the sheet instead of freezing a copy. [cite:1]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
B. [cite:3]
Canon room T4-R01-wxcc-enterprise-overview.html quiz. Citations stay in that room.
Router, Logger, Peripheral Gateway, Administration and Data Server. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
Unified CM only. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
Logger A. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
Yes. They lock step with MDS. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
No. One side per peripheral. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
The PG, because Unified CM knows lines. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
GED-125. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
The chapter says that use is deprecated. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
Up to eight nodes: one Controller and up to seven Members. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
AW-HDS. CVP Reporting Server is also allowed. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
AW-HDS-DDS. HDS-DDS has call detail without real-time or configuration. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
It is not named. TODO-verify. [cite:1]
Canon room T4-R02-core-components.html ladder. Citations stay in that room.
Routing client, system software, and the peripheral. [cite:1]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
An IXC asking for the initial destination. [cite:1]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
Dialed number, and optionally CED and CLID. [cite:1]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
Script Type Selector, Application String 1, and Application String 2. [cite:1]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
A skill target plus a service. [cite:1]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
The default target on the DN, then the DN default label, or an error. [cite:1]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
Its own default action. [cite:1]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
Call Director using SIP and the VRU-Only model. [cite:2]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
Type 10. [cite:2]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
SendToVRU. [cite:2]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
Wav and DTMF, versus ASR/TTS and VXML Server applications. [cite:2]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
Updated April 30, 2025. [cite:1]
Canon room T4-R03-call-flow-wxcce.html ladder. Citations stay in that room.
Routing script or Administrative script. [cite:1]
Canon room T4-R04-scripting-icm-routing.html ladder. Citations stay in that room.
Script, Call Type Manager, Schedules. [cite:1]
Canon room T4-R04-scripting-icm-routing.html ladder. Citations stay in that room.
A two-step transfer, unless CVP already front-ended the call. [cite:2]
Canon room T4-R04-scripting-icm-routing.html ladder. Citations stay in that room.
No. It exits immediately. [cite:2]
Canon room T4-R04-scripting-icm-routing.html ladder. Citations stay in that room.
Run External Script. [cite:2]
Canon room T4-R04-scripting-icm-routing.html ladder. Citations stay in that room.
The VRU is likely not functioning. Avoid more external scripts on that failure branch. [cite:2]
Canon room T4-R04-scripting-icm-routing.html ladder. Citations stay in that room.
The routing client did not respond to Send To VRU or Translation Route to VRU. [cite:2]
Canon room T4-R04-scripting-icm-routing.html ladder. Citations stay in that room.
An announcement every 30 seconds. [cite:2]
Canon room T4-R04-scripting-icm-routing.html ladder. Citations stay in that room.
Wait, and an interruptible Run External Script. Other nodes are not. [cite:2]
Canon room T4-R04-scripting-icm-routing.html ladder. Citations stay in that room.
Route Select. [cite:2]
Canon room T4-R04-scripting-icm-routing.html ladder. Citations stay in that room.
Updated April 30, 2025. [cite:2]
Canon room T4-R04-scripting-icm-routing.html ladder. Citations stay in that room.
A J2EE-compliant application server for dynamic VoiceXML applications. It can run without the Call Server. [cite:2]
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
That option does not require a Call Server or a Reporting Server. Reporting needs the other option plus both servers. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
VXML Server, Call Studio, and a gateway. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
PSTN or provider to the ingress gateway or CUBE. SIP invite to VVB. HTTP request to the VXML Server. VoiceXML back to VVB, optionally pointing at ASR, TTS, or .wav files. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
Switch leg: gateway does TDM-to-VoIP and call switching. VRU leg: Cisco VVB does VRU voice treatment. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
The IVR Service of the Call Server that has the switch leg receives the fetches. The guide says the traffic must return only to that Call Server. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
The design guide says Comprehensive is the only call flow you can use in a Reference Design. Standalone is listed under non-reference. [cite:3] re-check
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
Basic supports .wav and DTMF. ASR and TTS are Advanced. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
To the VXML Server, beginning with 11.5(1). Microapplication pages are created there. [cite:2]
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
This room’s script tool is Call Studio, and the queue handoff the guide names is SendToVRU. Flow Designer is the Webex Contact Center flow article. [cite:1] [cite:6]
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
Custom code applications can be hosted on Webex CCE, including a move of CVP applications that use VXML and Call servers. The note is older than 12 months. [cite:5] re-check
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
The design guide describes standalone as a VRU with no integration to Unified CCE for queuing control or subsequent call control, and it excludes that flow from Reference Designs. [cite:3] re-check
Canon room T4-R05-cvp-vxml-ivr.html ladder. Citations stay in that room.
B. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
The trigger number configured in Cisco VVB for the self-service application. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
A. Advanced adds ASR/TTS and VXML Server applications. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
VoiceXML for micro-applications must return only to the same Call Server as the switch leg. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
C. The chapter was updated March 15, 2025, so this stays re-check. [cite:3]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
Switch leg on the gateway. VRU leg on Cisco VVB. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
A. The Call Server IVR service moved to the VXML Server. [cite:2]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
ReqICMLabel. Peripheral Variables 1–10 are taken as is. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
A. Type 10 serves both legs in the comprehensive ICME section. [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
The Webex Contact Center flow article, nhovcy4. This room’s builder is Call Studio. [cite:6] [cite:1]
Canon room T4-R05-cvp-vxml-ivr.html quiz. Citations stay in that room.
An OpenSocial XML document placed on the Finesse desktop. [cite:1]
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
The XML defines the desktop for agents and for supervisors. Supervisor-only tabs go under the Supervisor tag. [cite:1]
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
The guide says the gadget must implement its own authentication for third-party REST services. Shindig only proxies the call. [cite:1]
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
A relative path. The third-party chapter’s example is /3rdpartygadget/files/HelloWorld.xml . [cite:3]
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
When the gadget is hosted on a server other than the Finesse server. [cite:2]
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
Unified CCE in duplex mode, and the B-side CTI host and port configured in Finesse administration. [cite:4]
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
Finesse is OUT_OF_SERVICE and does not send events. After IN_SERVICE it publishes the last call control, call data, and agent state. [cite:4]
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
CTI is active-passive. The inactive node refuses the CTI port. Both sides succeeding together is the error case. [cite:5]
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
You restart Finesse Tomcat on all nodes. Agents sign out and sign in again. [cite:5]
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
This room follows the Finesse administration guide. Multi-tenant Agent Desktop is a different product surface, covered in T3-R04. [cite:8]
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
FIPPA, and multiple devices accessing the desktop through NAT. The note is older than 12 months. [cite:7] re-check
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
The failover chapter says conferences that include devices not associated with another agent or supervisor can produce unpredictable desktop notifications. The phone can still be used. The desktop returns to usual after the agent drops the conference. [cite:4]
Canon room T4-R06-finesse-desktop-gadgets.html ladder. Citations stay in that room.
A. [cite:1]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
/3rdpartygadget/files/HelloWorld.xml inside the Agent and Supervisor layouts. [cite:3]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
A. [cite:2]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
A. The gadget still authenticates to the third-party service. [cite:1]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
503 Service Unavailable, while Finesse is OUT_OF_SERVICE. [cite:4]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
A. [cite:4]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
A. [cite:4]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
No. The inactive CTI node refuses the port. The administrator still needs a valid host and port on the failed side. Both sides succeeding together is the error case. [cite:5]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
A. [cite:5]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
OUT_OF_SERVICE while it alternates. IN_SERVICE after a successful connection. [cite:4]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
It signs the agent out. The agent signs in again when the client reconnects. The chapter date is March 15, 2025, so this stays re-check. [cite:6]
Canon room T4-R06-finesse-desktop-gadgets.html quiz. Citations stay in that room.
A web-based reporting platform with Historical, Real-time, and Live Data reporting and dashboards. [cite:1]
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
Cisco ships the templates. They show data already saved in the Unified CCE database. Custom work starts from Save As or the customization guide. [cite:1] [cite:2]
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
That refresh sentence is about Live Data templates, which the guide says are much faster than Realtime or Historical reports. [cite:1]
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
Agent, Agent Skill Group, Precision Queue, Skill Group, Recent State History, and Recent Call History. [cite:1]
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
When the deployment includes Outbound Option. [cite:1]
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
Transitional templates are simplified introductions. All Fields templates expose database fields and include precision-queue routing data. [cite:1]
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
Stock reports have one default grid view. A few also have a chart. They were imported from Cisco’s bundles. [cite:2]
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
1366×768 or higher. [cite:1]
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
The 11.6 support note says mismatched stock reports can remain after upgrades because schemas change. Import the current version’s templates. [cite:4] re-check
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
This guide is Unified CCE reporting. Analyzer is the multi-tenant Webex Contact Center surface in T3-R07. [cite:3]
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
Non-administrative entity owners can view the All Users group in the permission modal and assign permissions. The date is re-check. [cite:5]
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
The reporting chapter sends customization to the Cisco Unified Intelligence Center Report Customization Guide. This room does not invent the query. [cite:1]
Canon room T4-R07-reporting-cuic.html ladder. Citations stay in that room.
A. [cite:1]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
A. The chapter date is April 30, 2025, so this stays re-check. [cite:1]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
Realtime and Historical Transitional templates. [cite:1]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
Any two of Agent, Agent Skill Group, Precision Queue, Skill Group, Recent State History, and Recent Call History. [cite:1]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
A. Some stock reports also have a chart view. [cite:2]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
Clone it with Save As, then customize the clone. [cite:2]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
Live Data. [cite:1]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
Analyzer is the multi-tenant reporting surface. CUIC’s Live Data sentence is the one in the Unified CCE reporting guide, and that chapter is marked re-check because it was updated April 30, 2025. [cite:3] [cite:1]
Canon room T4-R07-reporting-cuic.html quiz. Citations stay in that room.
Redundancy. Not load-balancing. Either side can run the full load, and both process every call. [cite:1]
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
The design requires two independent physical networks so a single failure does not look like both a dead component and a dead path. A simultaneous failure of both is called catastrophic. [cite:1]
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
Side A needs at least half of its enabled PGs. Side B needs more than half. [cite:1]
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
Synchronized data, control messages, MDS client communication, and the state transfer used to recover from isolation. [cite:1]
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
The router has device majority and continues handling traffic. Isolated-disabled means it stops. [cite:1]
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
14 days, the retention of Config_Message_Log. After that, use Unified ICMDBA. [cite:1]
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
Desktop on one side, phone on the other, public network failed, phone did not rehome, PG could not see the phone. [cite:1]
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
A router failure does not affect in-progress calls that have already reached a VRU or an agent. [cite:1]
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
The chapter says QoS on those public links can delay detection of server failures. It allows public QoS in the 2000 and 4000 Agent Reference Designs. [cite:1]
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
CUIC uses a publisher and up to 7 subscribers and spreads processing around failed nodes. The Router pair does not load-balance. [cite:1]
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
The January 2025 Webex CCE what’s-new entry: 48,000 concurrent agents and 300 calls per second on a single tenant. It is not the Finesse 2,000 line. [cite:2] re-check
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
The guide calls a dual-network failure catastrophic. If both sides are isolated-enabled, Side B restarts when connectivity returns so it can re-establish communication with its peer. [cite:1]
Canon room T4-R08-sizing-ha.html ladder. Citations stay in that room.
A. [cite:1]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
A. Side A’s test is at least half. [cite:1]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
It disables the component failover behavior. All private traffic for the component must use the same link. [cite:1]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
A. Config_Message_Log retention. After that, Unified ICMDBA. [cite:1]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
Unified CCE signs the agent out because the PG can no longer direct calls to that phone. [cite:1]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
A. 48,000 is a different sentence. 7 is the CUIC subscriber count. [cite:1]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
Side B’s service restarts to re-establish communication with its peer. [cite:1]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
A. It also states 300 calls per second on a single tenant. Re-check. [cite:2]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
MDS on the private network. Central Controller to PG on the public network. [cite:1]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
On the Unified CM publisher, where possible, along with devices and call processing. [cite:1]
Canon room T4-R08-sizing-ha.html quiz. Citations stay in that room.
Router, Logger, Peripheral Gateway, and Administration & Data Server. [cite:1]
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
Yes. They stay in lock-step through MDS and both are concurrently in service. [cite:1]
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
Only the Side B Logger. [cite:1]
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
A Router and Logger combination, often on the same server. [cite:1]
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
OPC is lock-step. The PIM is not. One PIM side is active per peripheral. [cite:1]
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
Call state, not agent state. An MR PG maintains task state. [cite:1]
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
On the Logger. ADS databases are copies. [cite:1]
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
It connects the call to the Network VRU. [cite:2]
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
Unified CM knows lines. The PG is primary for agent state. An ACD PG mirrors the ACD. [cite:1]
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
ADS client to DBAgent, DBAgent to Router through MDS, Router validates and sends it to the Logger, Logger confirms, Router distributes to clients. [cite:1]
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
T4-R08, from the design-guide high-availability chapter. This index does not merge it with 24,000 or 48,000. [cite:3]
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
The classroom pack in the repository, cited in the source map’s internal style, beside the Cisco chapter. Until then the map is TODO-verify.
Canon room T4-R09-classroom-index.html ladder. Citations stay in that room.
A. [cite:1]
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
The opposite side assumes sole responsibility for routing decisions. Both sides had the same data. [cite:1]
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
A. [cite:2]
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
TODO-verify. Use the official chapter.
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
The PG attached to Unified CM. [cite:1]
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
Router to Logger, Logger confirms, Router distributes to clients. [cite:1]
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R09-classroom-index.html quiz. Citations stay in that room.
SBC Peering Hybrid Model and Localized RTP Hybrid Model. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
The partner technical guide’s Customer Premise PSTN section and the named white paper. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
FIPPA, and multiple devices through NAT. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
OTP generation on-premises, other tasks in the cloud, beside Dialogflow CX. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
Up to 30 seconds. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
European calls. Control signals are what the example sends to the U.S. region. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
July 2023 names email, chat, and SMS. January 2025 adds WhatsApp and Facebook Messenger to Email, Live Chat, and SMS. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
Concurrent agents on a single Webex CCE tenant, with 300 calls per second, January 2025. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
On the initial INVITE only, standalone, SIP trunk on VVB. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
It is an early-access paragraph that also says “through Virtual Connect via VPN.” The September 17, 2026 article defines private peering that bypasses the public Internet. [cite:1] [cite:2]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
The customer opts for Cisco CCAI and the tenant is enabled for the enhanced media platform. The line covers Webex CCE and on-premises customers. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
The partner technical guide section the what’s-new page names. Until that section is read, the drawing is TODO-verify. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html ladder. Citations stay in that room.
A. Internals are deferred. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
In Europe. Control signals go to the U.S. region in the example. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
n68tcpb, September 17, 2026, whose opening sentence is private peering that bypasses the public Internet. Keep the January 2025 sentence as early-access wording. [cite:2]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
A. Later sections add more channels. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
Media stays in the caller’s region. Control may go to the tenant home, per the U.S. example. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
The Cisco Webex CCE 9-1-1 Compliance section in the Partner Technical Guide. [cite:1]
Canon room T4-R10-hybrid-cloud-connected.html quiz. Citations stay in that room.
A dedicated cloud instance based on Unified CM, integrated with Webex Calling, and an add-on. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
Cisco Emergency Responder. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
No. The article uses that as the example of features that are not harmonized. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
Knowledge Workers and Common Area devices from the First Time Setup Wizard. The Dedicated Instance team sizes the apps. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
Up to 8 call-processing servers or approximately 50,000 devices on version 14 and above, and 50,000 configured devices as the partner limit. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
A maximum of 160,000, configured or synchronized over LDAP. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
At three clusters. Replication traverses the Cisco backbone, not the customer network. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
Deployed at 20 percent of Knowledge Workers. Entitled to 100 percent. B2B entitlement is 5 percent. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
Cisco, for disaster recovery. You do not have access, and they are not a backout tool. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
Users cannot make or receive calls through the route group associated with that location. [cite:2]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
A call policy blocks all inbound B2B calls until you update it for valid sources. [cite:2]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
T5-R02. This room defines the add-on. Connectivity choices are T5-R03. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html ladder. Citations stay in that room.
A. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
A. 160,000 is the end-user figure. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
Webex Calling users cannot be part of a hunt group on Dedicated Instance. Features are not harmonized. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
A. Entitlement is 100 percent. B2B entitlement is 5 percent. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
Nothing for you. Backups are for disaster recovery, you have no access, and they are not a change backout. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
A. Pattern WXC-DI-*-TRK-. [cite:2]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
A. Update it during B2B testing. [cite:2]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
Node-to-node and database replication on the Cisco backbone, not the customer network. Eligible at three clusters. [cite:1]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
A. The base-configuration article is the May 27, 2025 one, and those rows stay re-check. [cite:1] [cite:2]
Canon room T5-R01-what-dedicated-instance-is.html quiz. Citations stay in that room.
The optional add-on. Activation is not available as a substitute for the purchase. [cite:1]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
Unified CM, Unity Connection, Expressway Core and Edge, and Emergency Responder only in AMER. [cite:1]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
No. The activation article says it cannot be reversed or moved. [cite:1]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
The domain from the first activation applies to later regions in that org, and the UC applications domain cannot be edited after submit or activate. [cite:1]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
The activation article says there are no new Dedicated Instance deployments in EMEA. Choose EU or UK. [cite:1]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
Calling → Dedicated Instance → Manage → UC application. Cross-launch works before peering is done. [cite:2]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
Two. The redundancy option is mandatory on that order, and the practice article calls two links a must. [cite:3] [cite:4]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
13445. Retrieved again on 2026-10-14, the location table still prints 13445 on most rows and 399937 on Melbourne. Both prints stay. [cite:3] [cite:6]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
A public /30 or /31. That is the link subnet, not the UC application /25. [cite:3]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
Webex strips the private ASN after ingress. Use the local-preference communities instead. [cite:3]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
ny65x1bb describes consolidating services on the Edge Connect 3.0 capability, including a single peer used for DI and WxCCE in that customer story. n68tcpb and tf6kpq still require two Dedicated Instance connections to two data centers. Quote both. Do not delete either. [cite:5] [cite:3] [cite:4]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
The deployment guidelines say a CM group must include Unified CM nodes from both data centers in the region, and that you should not start the CallManager service on the publisher. [cite:7]
Canon room T5-R02-di-architecture-peering.html ladder. Citations stay in that room.
Partner Connect, Virtual Connect, and Edge Connect. [cite:1] [cite:2] [cite:3]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
Dedicated Instance is activated in that region. [cite:1] [cite:2]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
Direct is 1 G or 10 G. Fabric is 200 MB to 10 GB. [cite:1]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
Failover puts all traffic on the remaining tunnel, and that tunnel is 250 Mbps. [cite:2]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
A default route on each tunnel. Cisco advertises a /25 per data center. [cite:2]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
Customer Full admin. Read-only admin can view status. [cite:2]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
13445. A public /30 or /31. [cite:3]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
13445:900. The set runs from 13445:200 through 13445:900. [cite:3]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
No. The article says it cannot be leveraged for Webex Calling and Meetings without the Dedicated Instance add-on. [cite:1]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
One peering capability can carry multi-tenant, Dedicated Instance, and Meetings. Cisco still requires two sites in the region. [cite:4]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
Webex strips it after ingress. AS-path prepending is not supported. Use link-priority communities. [cite:3]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
250 Mbps is Virtual Connect. 1 G or 10 G and 200 MB to 10 GB are Partner Connect. Edge Connect does not reuse the 250 Mbps sentence. [cite:1] [cite:2] [cite:3]
Canon room T5-R03-connectivity-options.html ladder. Citations stay in that room.
A. Fabric is 200 MB to 10 GB. [cite:1]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
A. [cite:2]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
Combined traffic must not exceed 250 Mbps, because failover puts everything on one tunnel. This design is over the ceiling. [cite:2]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
A. 13445 is the Webex public ASN on Edge Connect. [cite:2]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
A. [cite:3]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
A. [cite:3]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
A. [cite:3]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
Two sites in the region. [cite:4]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
A. [cite:1]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
A. [cite:2]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
One /24, split into two /25s, one advertised per data center. CPE sends a default route on each tunnel. [cite:2]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
A. [cite:3]
Canon room T5-R03-connectivity-options.html quiz. Citations stay in that room.
Which RACI column owns the activity: customer, partner, or Cisco. [cite:1]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
Nothing in the matrix moves to Cisco. The customer assumes the partner responsibilities. [cite:1]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
The Dedicated Instance side does not accept more specific routes than 0.0.0.0/0 from the customer. [cite:1]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
Calling → Dedicated Instance → Service Request. [cite:3]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
The customer or partner, after they inform Cisco. TAC cannot. [cite:1]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
Show it is a non-configuration issue on 100 percent of a UC cluster, or across clusters. Smaller configuration faults stay with the customer or partner, while cluster restore stays with Cisco in both rows. [cite:1]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
Written notice at least 10 calendar days ahead for work that disrupts calling, sent to partners enrolled for Maintenance and outages. [cite:2]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
On Dedicated Instance, Cisco manages UC application certificates and rejects custom SANs. A UCM Cloud conversion keeps customer-managed certificates until the domain and CA transfer. This room does not restate multi-tenant trunk certificates. [cite:1]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
Customer or partner owns procurement and configuration. Cisco owns connectivity to the Cloud Connected PSTN provider. [cite:1]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
The RACI says Cisco does not do on-demand restores and does not allow a restore as a change backout. Partners also have no DRS access. [cite:1] [cite:2]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
Both, until you re-read them. October 09, 2026 RACI allows n-1 of the deployed applications and names v15SU4a, with a security exception. The partner operations table prints v14.0 as n-1 and v15.0-SU4a as n, then says that n-1 is end of support. [cite:1] [cite:2]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
Collaboration and Conferencing, then UCM Cloud / Dedicated Instance (DI). High severity is a 60-minute response target. Call frontline for P1 and P2. [cite:4]
Canon room T5-R04-di-admin-operations.html ladder. Citations stay in that room.
Certificate-based SIP trunks over the Webex backbone, created at activation. [cite:1]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
You still incorporate the elements into both dial plans, and the default location needs a PSTN connection and a main number. [cite:1] [cite:2]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
WXC-DI on multi-tenant and xWxC on Dedicated Instance Unified CM. [cite:1]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
One to each Dedicated Instance data center. [cite:2]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
The route pattern or route list still targets it. The fix is the certificate route group. [cite:1]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
X-DI-WxC-otg, added by the normalization script. [cite:2]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
That path uses a local gateway between on-premises Unified CM and Webex Calling. This path is Dedicated Instance already in the cloud, with Cisco’s certificate trunks. T6-R07 is the on-premises coexistence room. [cite:1]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
No. The deployment-model article says not both. [cite:3]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
The same article says Dedicated Instance can come first, and then you divide the user base. Contiguous numbers and group features stay together when you divide. [cite:3]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
The contact-center integration says to reorder only for WxCC. The interop article already limits Dedicated Instance-directed calls to those three codecs. Do not treat the two sentences as one procedure. [cite:4] [cite:1]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
Make and receive through the route group for that default location. [cite:1] [cite:2]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
Because Dedicated Instance user sync from Control Hub is unsupported without it, so the split never becomes real on the cluster. [cite:3]
Canon room T5-R05-di-webex-calling-coexistence.html ladder. Citations stay in that room.
Seven gates, ending in Transfer to Day 2. [cite:1]
Canon room T5-R06-di-migration-path.html ladder. Citations stay in that room.
It assesses readiness and compares clusters so a certified provider tool can do the move. [cite:2]
Canon room T5-R06-di-migration-path.html ladder. Citations stay in that room.
Project Initiation, Discovery and Assessment, and Planning. [cite:1]
Canon room T5-R06-di-migration-path.html ladder. Citations stay in that room.
Freeze is a recommended 2–3 weeks. The assistant cutover window should not exceed ten hours. [cite:1] [cite:2]
Canon room T5-R06-di-migration-path.html ladder. Citations stay in that room.
They are registered on Dedicated Instance. The assistant also has a post-registration report. [cite:1] [cite:2]
Canon room T5-R06-di-migration-path.html ladder. Citations stay in that room.
Option 150, then a reset from the on-premises call manager. [cite:1]
Canon room T5-R06-di-migration-path.html ladder. Citations stay in that room.
That tool imports a tar and builds Webex Calling users. This assistant compares clusters and schedules a Dedicated Instance cutover. T6-R03 is the other tool. [cite:2]
Canon room T5-R06-di-migration-path.html ladder. Citations stay in that room.
It names third-party PBX as a source the method has covered. It does not print the object map. [cite:1]
Canon room T5-R06-di-migration-path.html ladder. Citations stay in that room.
The practice article says rollback mirrors the cutover steps and must finish inside the maintenance window. [cite:1]
Canon room T5-R06-di-migration-path.html ladder. Citations stay in that room.
A recorder cutover step these articles do not print. That stays TODO-verify . [cite:1]
Canon room T5-R06-di-migration-path.html ladder. Citations stay in that room.
After Setup Assist approves the source readiness report and you agree. [cite:2]
Canon room T5-R06-di-migration-path.html ladder. Citations stay in that room.
A scenario size for this exercise. Not a Cisco limit.
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
No. It is marked Canon planning.
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
The Unified CM migration introduction, T6-R02. [cite:1]
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
From concurrent calls, using t9xctu Table 5 as of 2026-10-14. [cite:2]
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
No. Premises-originated calls cannot. [cite:3]
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
ICM scripts, CVP applications, skill groups, CUIC, Finesse gadgets. See T6-R04. [cite:4]
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
Entry points, flows, queues, and teams. [cite:5]
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
After 933 and Emergency call routing. [cite:7]
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
Recording disables it. Decide first. [cite:8]
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
One, after that flow answers. Canon planning.
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
CUIC, until a human comparison is written down.
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
The old route was not removed. Send the number back. Canon planning, not a Cisco command.
Canon room T6-R01-enterprise-cutover-capstone.html ladder. Citations stay in that room.
A lift-and-shift of the current Unified CM deployment. Redefine requirements. [cite:1]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
Prepare, Plan, Design, Implement, Optimize. [cite:1]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
During a phased move, until everyone has transitioned. [cite:3]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
Unified CM, Webex Calling, and the Local Gateways. [cite:3]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
It sends the call to the Local Gateway, along with other unmatched destinations such as PSTN numbers. [cite:8]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
The Unified CM dial plan normalizes numbers as +E.164. [cite:8]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
Larger customers. Step 1 moves Jabber to the Webex App while the app still registers to Unified CM. Step 2 moves calling. Single-step is the small-population option. [cite:3]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
Physical sites or departments together. Feature dependencies such as a shared hunt pilot, call queue, shared line, pickup, or call park can force a tighter batch. [cite:4]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
8821 and 8831. 8832NR can migrate with a feature caveat. V15 and later need at least 11.3.3 MPP and cannot downgrade. [cite:7]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
Control Hub → Services → Upgrades & Migrations → Migration Insights, then Step 3 Migrate to Webex Calling → Start New Task. [cite:5]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
Any two from the printed list. A complex dial plan or highly granular classes of service is one. A contact center that is not moving yet is another. [cite:1]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
An evaluation algorithm. It is not in these articles. The labs explorer is a teaching model. Read closest-match on the Unified CM that still routes the call. The labs explorer is a teaching model, and it is not the order that cluster uses. [cite:1]
Canon room T6-R02-cucm-to-webex-calling.html ladder. Citations stay in that room.
B. [cite:1]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
C. [cite:3]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
Dual step. Webex App registers to Unified CM first. Calling moves in step 2. Single step is described for a small number of users. [cite:3]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
B. [cite:7]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
B. [cite:8]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
Keep users who share the hunt pilot together. Sites or departments are the recommended unit when dependencies allow. [cite:4]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
A. [cite:5]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
B. [cite:9]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
That is the configuration-workflow picture: unmatched PSTN numbers and unseen Unified CM extensions go to the gateway, and the gateway routes between the two. [cite:8]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
B. [cite:1]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
On-premises UC comes out after all users, soft clients, and devices have moved. [cite:3]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
B. [cite:4]
Canon room T6-R02-cucm-to-webex-calling.html quiz. Citations stay in that room.
Control Hub tools, certified migration providers, and Webex Setup Assist. [cite:1]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
The group CSVs show shared lines and hunt, queue, park, and pickup relationships that should move together. [cite:2]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
1,000 users and 1,000 devices, and a task name of at least 8 characters. [cite:2]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
Calling professional or CX Essentials. Not Standard. [cite:2]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
Unified CM target is Phone and the transaction is Update Phone - Custom File. [cite:2]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
The feature tool does not currently support CallPickupgroup.csv. The Python script creates it. [cite:3]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
That assistant assesses and schedules. It does not migrate. These tiles import a tar into multi-tenant Webex Calling, and two of the articles also say their steps apply to Dedicated Instance. [cite:5] [cite:2]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
8821 and 8831. 8832NR can, with limitations. V15 and later need 11.3.3 and cannot downgrade. [cite:4]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
The overview lists call park as mapped. The script section says the tool does not currently support the park and pickup CSVs and that the script creates them. Quote both. [cite:3]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
That these tar tools ingest it. That crosswalk is TODO-verify and lives in T6-R05. [cite:2]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
Temporary licensing for up to 18 months while both calling environments are in use. [cite:2]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
When the task mixes premises PSTN locations with cloud or Cisco PSTN locations. [cite:2]
Canon room T6-R03-migration-tools.html ladder. Citations stay in that room.
0hd75db. It is a discovery tool plus Control Hub bulk import. [cite:1]
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
nb2ve0e. Three stages, from Contact Center > Settings. [cite:2]
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
n2puc5z. Portal data between tenants, including a POD move and a UCCE upgrade case. [cite:3]
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
It replaces that class on the target. Routing controls of all types are deleted first. [cite:3]
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
No. It copies audio groups, prompts, languages, and versions. An engineer copies the files. [cite:3]
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
5000 rows per file. [cite:1]
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
The article says legacy strategies are incompatible and are not copied. You create them with flow scripts. [cite:2]
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
No. Agents cannot simultaneously access both desktops. When they move, set Contact Center Enabled to False on the legacy platform and True on the new one. [cite:2]
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
It migrates agents from one peripheral to another, by person or by team, and identifies skill groups. [cite:4]
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
The 1.0 article moves a DN–EP pair inside Webex Contact Center. A UCCE dialed number has no published equivalence here. The row stays marked. [cite:2]
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
Nowhere in these articles. Flow Designer is built beside the old estate. That is the Canon method, not a Cisco import.
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
That CUIC is Analyzer, that Finesse is Agent Desktop, or that the calling migration’s batch rule moves a script. [cite:5] [cite:6]
Canon room T6-R04-ucce-pcce-to-wxcc.html ladder. Citations stay in that room.
Whether Cisco printed a procedure, or only named the source. Third-party PBX is named. The object map is not. [cite:1]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
A Unified CM tar. DeviceEligibility.csv then flags third-party devices among others. [cite:2]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
You provision it in Control Hub, and the implement article says to work with the vendor. [cite:2] [cite:5]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
Webex PSTN, Webex Calling devices, Webex App, a premises PBX, and Microsoft Teams. [cite:3]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
It is typical. It is not mandatory. The number must be reachable. [cite:3]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
Show a registration or certificate Local Gateway, CUBE or a third-party SBC, +E.164 on that gateway, and no direct PSTN-to-Teams hop. [cite:3]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
Round-trip time under 60 ms to the Unified CM that owns call control. The article warns that AMER customer premises often miss it. [cite:4]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
T6-R04 is UCCE and PCCE into Webex Contact Center. This room is the third-party and UCCX-beside-Dedicated-Instance path those pages actually print. Do not import a fifth queue name. [cite:4]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
Certificate-based. Registration-based trunks are no longer supported for that inter-op. [cite:4]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
No cited page prints it. The cell stays TODO-verify. [cite:1]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
The voice-channel article points at the PDF and says detailed SBC steps are not in the article. This room stops at that pointer. [cite:3]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
The deployment guide sends you to the Webex App Hub calling collection. That is a catalog, not a migration procedure. [cite:2]
Canon room T6-R05-third-party-pbx-cc.html ladder. Citations stay in that room.
A transfer from the losing carrier to the winning carrier. [cite:1]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
A bill from the last 30 days and an LOA or eLOA. [cite:1]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
One. The port count cannot exceed purchased licenses. [cite:1]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
When the losing carrier returns an FOC. Until then it is a request. [cite:1]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
They port together, even if they were typed on different orders. [cite:1]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
FOC has not arrived. After FOC, Control Hub edits stop and PTS is the path. [cite:1]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
One business day passed on PSTN & Routing → PSTN Orders. The article says the request is then accepted automatically. [cite:2]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
Port-in support is Calling → PSTN → Orders. Port-out processing is PSTN & Routing → PSTN Orders. The articles print both. Do not collapse them. [cite:1] [cite:2]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
Messaging. Get Started says only Calling services port in the United States and Canada. [cite:3]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
Complex is headed “Any of the following” and starts with “> 1 TN,” while Standard is 1–50 TNs. Quote both. Do not invent precedence. [cite:1]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
How long “a reasonable period” is before unported numbers are released after Calling Plan cancellation. [cite:1]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
After the port completes and you have verified it. [cite:1]
Canon room T6-R06-number-porting-cutover.html ladder. Citations stay in that room.
It splits users across Unified CM and Webex Calling until the move finishes. [cite:1]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
Single-step moves the soft client and the calling service together. Dual-step moves the soft client first. [cite:1]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
So +E.164 destinations that live on Webex Calling have route patterns, and so you can build a class of service that reaches them. [cite:2]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
The inbound calling search space on the trunk from the Local Gateway. That is the loop avoidance rule. [cite:2]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
One global length. Control Hub allows any value between two and ten. [cite:2]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
Only when the dialed extension is unique. Overlaps need a steering digit and site code. [cite:2]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
q0pgpb says you cannot split shared services across the Local Gateway connection. Move the dependent users together. [cite:3]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
Webex Calling users. Calls originating from premises users cannot access cloud PSTN. [cite:6]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
Same priority is random load balancing. If those trunks are unavailable, a lower priority is tried. Maximum 10 trunks. [cite:6]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
A PSTN connection and a main number. Otherwise users cannot place or receive calls through that location’s route group. [cite:4]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
Relink the route list and dial plan to the route group on the certificate-based trunk. The article’s example moves xWxC_ _RL to xWxC_MT_ _RG. [cite:7]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
ny65x1bb says that simplifies dial plan and routing when you split multi-tenant and Dedicated Instance. Group features are not fully harmonized. [cite:5]
Canon room T6-R07-coexistence-interop.html ladder. Citations stay in that room.
A representative pilot that includes voicemail, attendants, queues, and hunts, using the same tools as the full move. [cite:1]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
Extension, external number, on-net, PSTN, and overlaps. [cite:1]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
The article says it is not exhaustive. [cite:1]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
Round robin, longest idle, or simultaneous ring, as examples of configured Calling queue logic. [cite:1]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
Transit between the PSTN gateways and Webex Calling through the Local Gateway. [cite:2]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
A test location was validated and deprovisioned, all trunk numbers ported together, then every location was switched and tested both ways. [cite:2]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
When hybrid trunking was used from the start. The remaining work is decommissioning Unified CM and the Local Gateways. [cite:2]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
cisco_uds._tcp and cup_login._tcp on premises. collab_edge._tls in public DNS. [cite:2]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
So calling search spaces prefer the cloud path of the same directory numbers. [cite:2]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
The Dedicated Instance post-migration and post-registration reports. Those belong to T5-R06. [cite:2]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
That Unity Connection messages and greetings moved natively. The guide says they do not. [cite:2]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
The guide points at Troubleshoot Webex Calling calls in Control Hub, article frj1efb. This room does not reprint it. [cite:2]
Canon room T6-R08-post-migration-validation.html ladder. Citations stay in that room.
SIP TLS for signaling and SRTP for media. [cite:1]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
AES_CM_128_HMAC_SHA1_80. The article says Webex Calling only supports SHA1_80. [cite:1]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
Certificate-based, CUBE only, and GCM (AEAD_AES_256_GCM) instead of the SHA1_80 step. [cite:1] [cite:2]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
Registration trunks max out at 250 concurrent calls. The article says the configured maximum should be 250. [cite:1]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
A dummy destination-pattern required when an inbound dial-peer group routes the outbound leg. [cite:1]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
Control Hub uses those OPTIONS transactions, with the FQDN in Contact, to show the gateway online. [cite:2]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
URI via, URI request, URI to, URI from, called number, calling number, then destination-pattern on the ANI. First matching criterion wins. [cite:3]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
Longest match, then the lower preference number, then random. [cite:3]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
debug voip ccapi inout. show dial-peer voice summary shows the hunt. debug voip uri is also printed for URI matches. [cite:3]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
Diagnostic signatures, including DS 64224, which disables debugs at 75 percent CPU. [cite:1]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
The PSTN and on-prem PBX dial plan. It is registration-based Local Gateway config only. [cite:4]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
The article says media that needs a cloud service such as recording cannot be optimized. [cite:1]
Canon room T7-R01-sip-fundamentals-webex.html ladder. Citations stay in that room.
g711ulaw, then g711alaw. [cite:1]
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
translation-profile outgoing on the outbound dial-peer. [cite:2]
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
Thirty-one characters. [cite:2]
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
test voice translation-rule. [cite:2]
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
It disables all debugs and uninstalls diagnostic signatures. [cite:1]
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
211306 is the longer list. This room does not merge them. [cite:3]
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
When originating and terminating systems both support it. [cite:1]
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
It is supported and not included in that guide. [cite:1]
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
ICE on the Webex Calling trunk. [cite:1]
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
It contains a sample username and password. Do not copy them. [cite:1]
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
One carrier example of translation rules. Not every dial plan. [cite:4]
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
Translation syntax on a non-Cisco SBC.
Canon room T7-R02-cube-deep-dive.html ladder. Citations stay in that room.
Desk phones except DECT and ATA, Webex App, and Local Gateway. [cite:1]
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
Yes. The article says it usually needs no extra configuration. [cite:1]
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
Candidate discovery, candidate exchange, connectivity checks, media path optimization. [cite:1]
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
17.3 or 16.12.5. [cite:1]
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
Through the PSTN. [cite:1]
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
Media goes to the cloud and is not optimized. [cite:1]
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
8500–8599. Video is 8600–8699. [cite:3]
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
19560–19661. [cite:3]
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
Phone source signaling from 5060–5080 to 5060–5280. [cite:3]
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
The revision line that added it is January 21, 2025, more than 12 months before 2026-10-14. The sentence is still on the page. [cite:3]
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
Validate NAT pool size so port exhaustion does not stop users and devices. [cite:3]
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
A Teams media-bypass equivalent. TODO-verify .
Canon room T7-R03-codecs-media-nat.html ladder. Citations stay in that room.
Random load balancing. [cite:1]
Canon room T7-R04-sip-trunk-design.html ladder. Citations stay in that room.
At least one edge proxy failed. Online means all of them succeeded. [cite:1]
Canon room T7-R04-sip-trunk-design.html ladder. Citations stay in that room.
Every 3 minutes. [cite:1]
Canon room T7-R04-sip-trunk-design.html ladder. Citations stay in that room.
The Control Hub FQDN is missing from CN or SAN. [cite:1]
Canon room T7-R04-sip-trunk-design.html ladder. Citations stay in that room.
The certificate must contain london.lgw.cisco.com, not the port. [cite:2]
Canon room T7-R04-sip-trunk-design.html ladder. Citations stay in that room.
t9xctu says no. [cite:3]
Canon room T7-R04-sip-trunk-design.html ladder. Citations stay in that room.
No. Some third-party SBCs still reject a server-only EKU. [cite:2]
Canon room T7-R04-sip-trunk-design.html ladder. Citations stay in that room.
Two, in the same region, via SRV. [cite:3]
Canon room T7-R04-sip-trunk-design.html ladder. Citations stay in that room.
When all edge proxy nodes have the issue. [cite:1]
Canon room T7-R04-sip-trunk-design.html ladder. Citations stay in that room.
You cannot sort or search within those results. [cite:1]
Canon room T7-R04-sip-trunk-design.html ladder. Citations stay in that room.
Peer SBC priority syntax.
Canon room T7-R04-sip-trunk-design.html ladder. Citations stay in that room.
The labs Erlang study model.
Canon room T7-R05-queue-theory-contact-center.html ladder. Citations stay in that room.
Agents must entirely satisfy the skill requirement. [cite:1]
Canon room T7-R05-queue-theory-contact-center.html ladder. Citations stay in that room.
An offer of any media type. [cite:1]
Canon room T7-R05-queue-theory-contact-center.html ladder. Citations stay in that room.
Yes. Top-down does not. [cite:1]
Canon room T7-R05-queue-theory-contact-center.html ladder. Citations stay in that room.
10 minus the value. [cite:1]
Canon room T7-R05-queue-theory-contact-center.html ladder. Citations stay in that room.
Boolean, text, and enum. [cite:1]
Canon room T7-R05-queue-theory-contact-center.html ladder. Citations stay in that room.
Agent assignment. [cite:1]
Canon room T7-R05-queue-theory-contact-center.html ladder. Citations stay in that room.
Longest available. [cite:3]
Canon room T7-R05-queue-theory-contact-center.html ladder. Citations stay in that room.
50 agents. [cite:2]
Canon room T7-R05-queue-theory-contact-center.html ladder. Citations stay in that room.
Agent Desktop. It sends voice to a DN. [cite:1]
Canon room T7-R05-queue-theory-contact-center.html ladder. Citations stay in that room.
Auto attendant. [cite:1]
Canon room T7-R06-routing-strategies-compared.html ladder. Citations stay in that room.
Call queue. [cite:1]
Canon room T7-R06-routing-strategies-compared.html ladder. Citations stay in that room.
Yes, in the comparison table. An auto attendant cannot. [cite:1]
Canon room T7-R06-routing-strategies-compared.html ladder. Citations stay in that room.
Yes, not based on skills. [cite:1]
Canon room T7-R06-routing-strategies-compared.html ladder. Citations stay in that room.
50 agents. [cite:2]
Canon room T7-R06-routing-strategies-compared.html ladder. Citations stay in that room.
Only the first 50 are kept. [cite:2]
Canon room T7-R06-routing-strategies-compared.html ladder. Citations stay in that room.
Longest available. [cite:3]
Canon room T7-R06-routing-strategies-compared.html ladder. Citations stay in that room.
Circular. Maximum 1,000 agents. [cite:3]
Canon room T7-R06-routing-strategies-compared.html ladder. Citations stay in that room.
Longest available or Best available. [cite:3]
Canon room T7-R06-routing-strategies-compared.html ladder. Citations stay in that room.
Services > Contact Center > Customer experience > Queues. [cite:3]
Canon room T7-R06-routing-strategies-compared.html ladder. Citations stay in that room.
+E.164, for DID and toll-free. [cite:2]
Canon room T7-R07-sip-trace-reading-lab.html ladder. Citations stay in that room.
No. It is global for the enterprise and applies to all users, regardless of location. [cite:1]
Canon room T7-R07-sip-trace-reading-lab.html ladder. Citations stay in that room.
Services → Calling → Call Routing. Other customers use Services → PSTN & Routing → Gateway configurations. [cite:1]
Canon room T7-R07-sip-trace-reading-lab.html ladder. Citations stay in that room.
Outgoing call permissions, fraud prevention, digit patterns, call intercept, and translation patterns. [cite:1]
Canon room T7-R07-sip-trace-reading-lab.html ladder. Citations stay in that room.
CCPP relays the PSTN party over the provider interconnect. Local Gateway media comes through the enterprise, from a hosted user or from enterprise PSTN. [cite:3]
Canon room T7-R07-sip-trace-reading-lab.html ladder. Citations stay in that room.
Those metrics are not transmitted to the Webex Calling cloud. [cite:3]
Canon room T7-R07-sip-trace-reading-lab.html ladder. Citations stay in that room.
A refusal: a loop between the local gateway and Webex Calling. [cite:3]
Canon room T7-R07-sip-trace-reading-lab.html ladder. Citations stay in that room.
The voice article says Cisco does not support endpoint devices in that location, and that sharing it might cause unexpected overage charges. [cite:2]
Canon room T7-R07-sip-trace-reading-lab.html ladder. Citations stay in that room.
The global-availability page the voice article links. “Over 65 countries” is the sentence. The page is the list, and it changes. [cite:2]
Canon room T7-R07-sip-trace-reading-lab.html ladder. Citations stay in that room.
B. [cite:1]
Canon room T7-R07-sip-trace-reading-lab.html quiz. Citations stay in that room.
B. [cite:1]
Canon room T7-R07-sip-trace-reading-lab.html quiz. Citations stay in that room.
The permission the tool displayed. The refusal article lists outgoing permissions as a reject reason. Do not start by rewriting the pattern. [cite:1] [cite:3]
Canon room T7-R07-sip-trace-reading-lab.html quiz. Citations stay in that room.
B. [cite:2]
Canon room T7-R07-sip-trace-reading-lab.html quiz. Citations stay in that room.
B. The PSTN party’s receive metrics are not transmitted. [cite:3]
Canon room T7-R07-sip-trace-reading-lab.html quiz. Citations stay in that room.
PSTN and Local Gateway user types are not clickable. Use the Webex participant and the hop. [cite:3]
Canon room T7-R07-sip-trace-reading-lab.html quiz. Citations stay in that room.
B. [cite:3]
Canon room T7-R07-sip-trace-reading-lab.html quiz. Citations stay in that room.
B. [cite:2]
Canon room T7-R07-sip-trace-reading-lab.html quiz. Citations stay in that room.
Real-time calls, including how agents are assigned and what happens at each stage. [cite:1]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
No. It is on the main canvas by default. [cite:1]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
Errors do not appear, and Publish stays disabled. [cite:1]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
When both EWT and PIQ are positive. [cite:1]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
PIQ is valid and EWT is −1. [cite:1]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
Queues with team assignment and skills assigned in the flow. EWT does not apply. [cite:1]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
10. Only 1 through 9 are in range. [cite:1]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
Only if the queue variable fails to return a valid queue ID. [cite:1]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
A short delay such as Play Message or Play Music. Otherwise the request may not retrieve the data. [cite:1]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
The E.164 number, not the extension. [cite:1]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
Services → Contact Center → Flows, and Contact Center → Customer Experience → Flows. [cite:1]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
A utility activity. The Business Rules Engine user guide says a flow can invoke it. [cite:2]
Canon room T8-R01-flow-designer-essentials.html ladder. Citations stay in that room.
B. [cite:1]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
B. [cite:1]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
Insufficient Information. Success needs both values positive. [cite:1]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
B. [cite:1]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
C. Out of range 1–9 defaults to 10. [cite:1]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
Play Message or Play Music, as a short delay, so the request can see the data. [cite:1]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
B. [cite:1]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
B. [cite:1]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
B. For an entry point configured with an E.164 number only. [cite:1]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
Contact Center → Customer Experience → Flows. Functions use Services → Contact Center → Customer Experience → Functions. [cite:1]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
B. [cite:1]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
A. [cite:2]
Canon room T8-R01-flow-designer-essentials.html quiz. Citations stay in that room.
After Queue Contact or Queue To Agent. [cite:1]
Canon room T8-R02-flow-design-patterns.html ladder. Citations stay in that room.
The contact goes to the end of that queue with no skills and with default priority. [cite:2]
Canon room T8-R02-flow-design-patterns.html ladder. Citations stay in that room.
The Callback Default Entry Point under Channel Settings in Control Hub. [cite:2]
Canon room T8-R02-flow-design-patterns.html ladder. Citations stay in that room.
Overrides and holidays, when their times coincide with the shift. Default is the leftover. [cite:1]
Canon room T8-R02-flow-design-patterns.html ladder. Citations stay in that room.
The highest static priority. P9 is the lowest. [cite:1]
Canon room T8-R02-flow-design-patterns.html ladder. Citations stay in that room.
10. Only 1 through 9 are in range. [cite:1]
Canon room T8-R02-flow-design-patterns.html ladder. Citations stay in that room.
The queue activity’s priority. A later explicit priority overrides the earlier activity. [cite:2]
Canon room T8-R02-flow-design-patterns.html ladder. Citations stay in that room.
Queue ranking. Billing is offered first while it still has waiting contacts. [cite:2]
Canon room T8-R02-flow-design-patterns.html ladder. Citations stay in that room.
Up to 10 attempts across 14 days. Each Wait is between 10 seconds and 72 hours. [cite:2]
Canon room T8-R02-flow-design-patterns.html ladder. Citations stay in that room.
It can be placed after NewPhoneContact in the main flow. Courtesy callback can place it after Callback. [cite:2]
Canon room T8-R02-flow-design-patterns.html ladder. Citations stay in that room.
B. [cite:1]
Canon room T8-R02-flow-design-patterns.html quiz. Citations stay in that room.
End of the selected queue, no skills, default priority. The original queue would have kept position, skills, and priority. [cite:2]
Canon room T8-R02-flow-design-patterns.html quiz. Citations stay in that room.
B. [cite:2]
Canon room T8-R02-flow-design-patterns.html quiz. Citations stay in that room.
B. P1 is highest. Unset priority is 10, which is outside P1–P9. [cite:1]
Canon room T8-R02-flow-design-patterns.html quiz. Citations stay in that room.
The Billing contact, while Billing still has waiting contacts. Queue ranking is applied before that priority comparison. [cite:2]
Canon room T8-R02-flow-design-patterns.html quiz. Citations stay in that room.
B. Holidays win regardless of the shift when today is on the holiday list. [cite:1]
Canon room T8-R02-flow-design-patterns.html quiz. Citations stay in that room.
B. Timed target expansion is the team-queue call distribution group. [cite:2]
Canon room T8-R02-flow-design-patterns.html quiz. Citations stay in that room.
It can be placed after NewPhoneContact in the main flow. After Callback is a placement the article names for courtesy callback. [cite:2]
Canon room T8-R02-flow-design-patterns.html quiz. Citations stay in that room.
A programmable CPaaS with APIs, SDKs, and low-code tools, organized as six areas. [cite:1]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
The workspace for assets, integrations, credentials, flows, and rules. [cite:1]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
Email and Chat. Other channels have portal docs. [cite:1]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
Inbound starts a flow or a rule. Outbound delivers receipts and incoming messages. [cite:1]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
Agent work. A call, a chat session, or an email chain. [cite:2]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
cjp:config or cjp:config_read. [cite:2]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
recordingStarting, recordingStarted, recordingPaused, recordingResumed, recordingStopped, on telephony_calls. [cite:3]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
spark-admin:calls_read. [cite:3]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
List Events requires it when the resource is convergedRecordings. [cite:3]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
No. Flow Designer is T8-R01. Flow Builder is Connect. [cite:1]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
Webhooks guide, retrieved 2026-10-14: 30000 personal per user, and org-wide limit 1 with extra registrations per resource and filter. [cite:6]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
No. CRM connectors exclude chat and email. Connect holds the digital channel. [cite:4]
Canon room T8-R03-apis-webhooks-connect.html ladder. Citations stay in that room.
Desktop, from inside Salesforce, Dynamics, or ServiceNow. [cite:1]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
Chat and email, on every CRM integration that uses these connectors. [cite:1]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
Development, Enterprise, and Ultimate. Group and Professional do not. [cite:1]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
No. Lightning from App Manager. [cite:1]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
Firefox and Google Chrome. Edge is not supported. [cite:1]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
Microsoft Edge and Google Chrome. [cite:2]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
Multi-session apps, such as Omnichannel for Customer Service or Customer Service Workspace. A single-session app such as Customer Service Hub uses CIF 1. [cite:2]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
Nothing in the current gadget. The article says the setting has no effect. [cite:1]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
A custom Desktop Profile Desktop Timeout. The tenant Desktop Inactivity Timeout does not. [cite:1]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
CAMPAIGN_CRM_ID. FirstName and LastName are optional. The modes are Predictive and Progressive. [cite:1]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
CAMPAIGN_CRM_TABLE, along with CAMPAIGN_CRM_ID. [cite:2] [cite:3]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
The defined URL is ignored. The URL must be relative to open a Dynamics record. [cite:2]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
Salesforce and ServiceNow say Edge is not supported. Dynamics names Edge and Chrome. [cite:1] [cite:2] [cite:3]
Canon room T8-R04-crm-integrations.html ladder. Citations stay in that room.
B. [cite:1]
Canon room T8-R04-crm-integrations.html quiz. Citations stay in that room.
B. [cite:1]
Canon room T8-R04-crm-integrations.html quiz. Citations stay in that room.
B. Firefox and Chrome are the named browsers. [cite:1]
Canon room T8-R04-crm-integrations.html quiz. Citations stay in that room.
B. [cite:2]
Canon room T8-R04-crm-integrations.html quiz. Citations stay in that room.
CIF 2. CIF 1 is the single-session app, such as Customer Service Hub. [cite:2]
Canon room T8-R04-crm-integrations.html quiz. Citations stay in that room.
B. [cite:2]
Canon room T8-R04-crm-integrations.html quiz. Citations stay in that room.
Nothing. The current gadget does not check or restrict the DN from that list. [cite:1]
Canon room T8-R04-crm-integrations.html quiz. Citations stay in that room.
It does not log the connector out. Configure a custom Desktop Profile Desktop Timeout when you want that logout. [cite:1]
Canon room T8-R04-crm-integrations.html quiz. Citations stay in that room.
A. Dynamics and ServiceNow add CAMPAIGN_CRM_TABLE. [cite:1] [cite:2]
Canon room T8-R04-crm-integrations.html quiz. Citations stay in that room.
The defined URL is ignored. The URL that opens a Dynamics record is relative. [cite:2]
Canon room T8-R04-crm-integrations.html quiz. Citations stay in that room.
No. It is a paid desktop add-on with an icon. [cite:1]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
Summaries, wellness breaks, real-time transcripts, Real-Time Assist. Also Auto CSAT, sentiment, and Topic Analytics. [cite:1]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
AI Agent Studio. [cite:3]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
WxCC, WxCCE, UCCE, PCCE, and UCCX (Alpha), for both scripted and autonomous, as that table prints. [cite:3]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
Virtual Agent V2. Choose Webex AI Agent Scripted or Autonomous and a published agent. [cite:2]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
Handled, Escalated, Errored. [cite:2]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
Set Global_Language, for example fr-CA, before the activity. Global_VoiceName overrides the voice. [cite:2]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
WhatsApp, SMS, Email, Facebook Messenger, Apple Messages for Business, Live Chat. As of 2026-10-14. [cite:2]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
Voice only, for scripted and autonomous agents. [cite:2]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
PCI, PII, PHI, and other sensitive or regulated information. [cite:3]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
s0qro1 names onTimeOut when the agent hasn’t responded in not more than 15 seconds. The node-outcomes list on that page does not print a timer field. Read that list before you teach a timeout you can set. [cite:2]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
AI Agent units under the Collaboration Flex 3.0 Contact Center offering. Digital agents activate with the voice subscription. Do not invent a part number. [cite:3]
Canon room T8-R05-ai-wxcc.html ladder. Citations stay in that room.
After it ends. [cite:1]
Canon room T8-R06-troubleshooting-methodology.html ladder. Citations stay in that room.
Full admin, read-only admin, support admin. [cite:1]
Canon room T8-R06-troubleshooting-methodology.html ladder. Citations stay in that room.
Successful, Refusal, Failure. [cite:1]
Canon room T8-R06-troubleshooting-methodology.html ladder. Citations stay in that room.
Poor, Good, None / Not available. [cite:1]
Canon room T8-R06-troubleshooting-methodology.html ladder. Citations stay in that room.
The correlation ID. [cite:1]
Canon room T8-R06-troubleshooting-methodology.html ladder. Citations stay in that room.
All proxies, versus at least one. [cite:2]
Canon room T8-R06-troubleshooting-methodology.html ladder. Citations stay in that room.
2, 6, 11, and 12. [cite:2]
Canon room T8-R06-troubleshooting-methodology.html ladder. Citations stay in that room.
The PSTN and PBX dial plan. [cite:3]
Canon room T8-R06-troubleshooting-methodology.html ladder. Citations stay in that room.
Two years. Config data leaves after 8 hours. [cite:3]
Canon room T8-R06-troubleshooting-methodology.html ladder. Citations stay in that room.
Disables all debugs and uninstalls diagnostic signatures. [cite:4]
Canon room T8-R06-troubleshooting-methodology.html ladder. Citations stay in that room.
QM retention and any client-log window this pass did not open.
Canon room T8-R06-troubleshooting-methodology.html ladder. Citations stay in that room.
The call report. [cite:1]
Canon room T8-R07-logs-and-tools.html ladder. Citations stay in that room.
Participant details as CSV. [cite:1]
Canon room T8-R07-logs-and-tools.html ladder. Citations stay in that room.
WxC MPP phones and DECT base stations. [cite:2]
Canon room T8-R07-logs-and-tools.html ladder. Citations stay in that room.
Report Problem. [cite:2]
Canon room T8-R07-logs-and-tools.html ladder. Citations stay in that room.
Management > Devices, then Support, Manage. [cite:2]
Canon room T8-R07-logs-and-tools.html ladder. Citations stay in that room.
No connected handset, so no SIP registration. [cite:2]
Canon room T8-R07-logs-and-tools.html ladder. Citations stay in that room.
Under the base station’s device ID. [cite:2]
Canon room T8-R07-logs-and-tools.html ladder. Citations stay in that room.
Standard and Debug. [cite:3]
Canon room T8-R07-logs-and-tools.html ladder. Citations stay in that room.
The entire DECT network. [cite:3]
Canon room T8-R07-logs-and-tools.html ladder. Citations stay in that room.
When applying a logging change that also has other queued configuration. [cite:3]
Canon room T8-R07-logs-and-tools.html ladder. Citations stay in that room.
The July 01, 2025 PRT page. App client log retention. status.xml counts were omitted.
Canon room T8-R07-logs-and-tools.html ladder. Citations stay in that room.
g1gtsdb. [cite:2]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
DECT logging on October 13. The country list on October 7. [cite:1]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
Eligible Cisco-managed third-party phones. Not ATAs or DECT handsets. [cite:1]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
It could open the voice portal during deposit and lock the mailbox. [cite:1]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
U.S. and Canada. [cite:2]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
BCIBTFTN. [cite:2]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
The system. Not a hand-entered agent value. [cite:3]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
Up to 36 months, beyond the 13-month window, when extended retention is enabled. [cite:3]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
Webex Connect Flow Builder. [cite:3]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
Voice, Chat, Email, and Social. [cite:4]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
Until October 29, 2026. [cite:4]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
146.87.254.37. Reboot after the maintenance date or wait for Thursday morning local resync. [cite:6]
Canon room T8-R08-latest-features-radar.html ladder. Citations stay in that room.
Checked links were opened this month. A confirm row has no address because that page was not opened.
sources.json for this page.