AI agents and bots

Name the product. Scripted and autonomous agents are not the same object as Calling's auto attendant.

ItemWhat to rememberSource
Virtual Agent–VoiceIVR with a CCAI connector. Dialogflow CX, ES, or bring-your-own.n6gaghu
HandoffBYO must send AGENT_TRANSFER.developer.webex.com
AI AssistantControl Hub add-on: summaries, wellness, Auto CSAT, transcription, Real-Time Assist.n9lk3t6
AI Agent StudioTaught in T8-R05 and T8-R03. Re-check the live what's-new page.T8-R05
WFO Agent AssistSchedule assistant noted on the agent what's-new page. Not the same SKU as Enterprise WFO.n3v7ldh

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