Troubleshooting tree

Separate signaling, media, identity, and emergency. The troubleshooting view is not Analyzer.

ItemWhat to rememberSource
Registers, no audioSRTP path and UDP ports. Not a SIP 200 problem.b2exve
No registrationNAT source-port preservation, SIP ALG, or DNS.b2exve
933 fails, calls workTCP 443 to both RedSky hosts.av6oo3, b2exve
One department onlyLocation PSTN connection and dial plan, not a global outage.T2-R03
Contact center idleAgent state, team, and queue skill. Not the Calling trunk.T3-R03

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