Practice Quiz

A new Control Hub user starts with which admin rights: None, until a role is assigned.

Partner SSO maps which claim, instead of uid: mail.

From the service provider. Use the Control Hub SSO test, not the IdP.

Standard versus Pro Pack analytics windows: 3 months, and 13 months.

webexapis.com, path /identity/scim/OrgId/v2.

Directory sync should not email new users. What has to be true: SSO is required before invite suppression.

Partner full administrator, partner administrator, or partner read-only administrator.

Registration trunks are capped at how many concurrent calls, and on what platform: 250, and CUBE only.

Do Webex Calling endpoints register through the Local Gateway: No.

HTTPS port 443 to api.wxc.e911cloud.com or wxc.e911cloud.com. b2exve does not name TCP on that row.

What does 933 do in the US and Canada: It tests emergency-call email generation and does not alert public safety personnel. That sentence is the Calling notification test in nj0abhbb.

Webex call-recording retention and storage in the Calling article: One year, 100 GB per organization.

Any two of recordingStarting, recordingStarted, recordingPaused, recordingResumed, recordingStopped.

ECBN for an extension-only user must be chosen from where: The location default, or another number from that same location.

Search API maximum span: 365 days, and FROM cannot be older than 36 months.

Lightning. Classic is unsupported. Chat and email are not supported on the CRM connectors.

On-premises Dynamics with the Cisco connector: Not supported.

A spreadsheet applies A-FLEX-WFO-NWFM2 to multi-tenant WxCC because of py6u9h. What is wrong: That SKU article is scoped to Enterprise, CCE, and CCX.

Quick Deployment concurrent-agent range: 500 to 24,000, for that offer, U.S. only at the start.

No. It is the agent count in one 20,000-user customer story.

Where do quick-deployment customizations go: A2Q. They are not in the initial deployment.

Someone pastes Kubernetes into an Enterprise design. Which article did they borrow: The multi-tenant architecture article, utqcm7.

PPDIO expands to: Prepare, Plan, Design, Implement, Optimize.

Each moved group needs dial-plan updates on which systems: Unified CM, Webex Calling, and the Local Gateways.

Which 8800 models cannot migrate to MPP: 8821 and 8831.

Dual-step Jabber, step 1: Webex App registers to Unified CM. Calling moves in step 2.

do_not_move_phone belongs to which migration: BroadWorks only.

You power off Unified CM while one department is still registered there. Which phase is that: Too early. Decommission is after everyone has moved.

Publish while validation is off: Stays disabled, and errors stay hidden.

PIQ 3 and EWT -1 is which branch: Insufficient Information.

Priority 15 becomes: 10.

What sits between Queue Contact and HTTP Request: Play Message or Play Music.

The E.164 number.

Can Start Flow be deleted: No.

BRE Request is: A Flow Designer utility activity the Business Rules Engine guide says a flow can invoke.

No parity matrix on help.webex.com. Documented calling migrations are Unified CM and BroadWorks/BroadCloud.

One. Install one connector for each domain. [cite:1]

Which cloud attribute is required: uid. [cite:1]

What must happen before the first full synchronization: A dry run. [cite:1]

Windows Server 2025, 2022, 2019, and 2016. [cite:1]

uid. Partner SSO sends mail. [cite:2]

urn:oasis:names:tc:SAML:2.0:nameid-format:transient. [cite:2]

Which path synchronizes rooms and avatars: The Entra ID Wizard, through Microsoft Graph. SCIM 2.0 does not. [cite:3]

SAML JIT create or update will not work while Directory Sync or Entra ID is enabled. [cite:4]

Control Hub adds the IdP and does not activate it until a routing rule exists. [cite:4]

How long does the manual SCIM bearer token last: 365 days. [cite:3]

Write the four objects and mark Wizard-only versus SCIM 2.0: Users: both. Groups: both. Rooms: Wizard only. Avatars: Wizard only. [cite:3]

Which subscription is consumed first: The oldest, then the next oldest. [cite:1]

No. After you save and leave, the next visit shows it unselected. [cite:1]

The org template adds License A. The group template removes License A and adds License B: The user receives both A and B. [cite:1]

Do nested groups inherit the parent assignment: No. [cite:1]

Deleting a template removes licenses already on users: No. It stops automatic assignment for future members. [cite:1]

Two Contact Center licenses from two groups become which license: Premium agent. [cite:1]

Can one user hold Calling standard and Customer Assist: No. [cite:2]

Attendant Console requires which Calling license: Professional. [cite:2]

Can a professional workspace return to common area: No. [cite:3]

All provisioning and configuration information for the affected users. [cite:3]

The user is not provisioned with Webex Calling. [cite:4] re-check

Basic messaging, free Webex Meetings, and Call on Webex (1:1 call, non-PSTN). [cite:1]

Location name, country or region, and street address. [cite:1]

What do you put in Location ID for a new CSV row: Leave it blank. [cite:1]

How many locations can a user have: One. [cite:1]

Manual add from a location allows how many users: Up to 25. [cite:1]

Disable calling. [cite:1]

Remove the Calling license, move the workspace, then entitle Calling again. [cite:1]

A migrated calling location whose name collided. [cite:1]

Does the hunt group time zone follow a later location time-zone edit: No. It was set at creation and cannot be altered. [cite:1]

/v1/locations. [cite:1]

Set the country to the territory. Control Hub does not allow territory-specific numbers when the country is the United States. [cite:1]

CSV delete requires which column: Location ID. Other cells are ignored. [cite:1]

Non-calling: delete unassigns users and workspaces. Calling: Disable calling first, and remove Calling licenses from users and workspaces that still have them. [cite:1]

What admin rights does a new user start with: None. [cite:1]

Can a full administrator also be a location administrator: No. [cite:1]

How long can a new role take to apply: Up to 10 minutes. [cite:1]

Can a device administrator administer Webex Calling: No. [cite:1]

Another full administrator. Self-assignment is blocked. [cite:1]

Up to 100. Up to 20 roles on one group. [cite:1]

How many locations can one Webex Calling administrator be assigned: Up to 250. [cite:2]

How many locations does one delegation drop-down select: Up to five. [cite:2]

A location administrator tries to add a location and change its PSTN connection: Both are restricted. [cite:2]

When does the obsolete Calling detailed-call-history role stop being operational: December 31, 2026. [cite:1]

Can the administrator CSV change roles: No. [cite:1]

Full administrator and security activity administrator. [cite:1]

Can an organization move between Messaging GEOs: Not currently. The country choice is permanent for users and encryption keys. [cite:1]

Where are Europe Messaging data centers named: Frankfurt and Amsterdam. [cite:1]

An EU city time zone stores Meetings data where: Frankfurt. [cite:1]

The data center closest to the principal place of business provided at order time. [cite:1]

Contact Center > Settings > Service Details > Country of Operation. [cite:1]

Audit log search window: The past year. Retention is 12 months in most regions and three years in India. [cite:1]

The conversation content is stored in the North America or rest-of-world GEO. [cite:1]

Which spreadsheet cells show country and region: B3 and B4 on the User page tab. [cite:2]

In the same data center as the user-generated content. [cite:1]

Can a partner in one region create a customer org in another offered region: Yes. [cite:1]

The article says they continue to have visibility regardless of where the data is stored. [cite:1]

Name the three inputs and the service each one places: Country Selector for Messaging identities and content. Meetings time zone for Meetings. Principal place of business at order time for Calling. [cite:1]

The multi-tenant cloud call service. [cite:1]

What does the local gateway connect besides PSTN: Calls between Unified CM-registered endpoints and cloud-registered endpoints. [cite:1]

Which IOS-XE platforms does the guide name for a local gateway: ISR 1100 and 4000, Catalyst 8200 and 8300, and Catalyst 8000V, plus certified third-party SBCs. [cite:1]

Directly to Webex Calling. [cite:1]

What is a route group: Trunks used for distribution or redundancy. [cite:3]

Who is cloud PSTN for: Webex Calling users. [cite:3]

Use the Entra ID Wizard instead of Directory Connector. [cite:1]

What does Control Hub hand you for CUBE: Parameters to configure on the gateway after it is assigned to a location. re-check [cite:2]

Webex migration tools in Control Hub, certified migration providers, and Webex Setup Assist. [cite:1]

What does a Survivability Gateway do at this altitude: It is a local IOS-XE fallback during an outage. [cite:1]

Why is 0xvuwab marked re-check: Its header is March 20, 2025. [cite:2]

Before: phones and Jabber on Unified CM, Expressway for MRA and B2B. After: Webex App on Webex Calling. Local gateway for PSTN and for calls that still touch Unified CM. [cite:1]

What does a blank MAC produce: An activation code. [cite:1]

MPP activation-code lifetime: 30 days. Room devices expire in 7 days. [cite:2]

Minimum MPP firmware to type a code: 11.3.1 SR2. [cite:1]

Professional workspace device cap: Five of the phone types named in the April 21, 2026 article. [cite:3]

Common-area device cap: One. [cite:3]

Default calling service for a new Room or Desk workspace: Call on Webex, 1:1, non-PSTN. [cite:3]

Choose Cisco Webex Calling and assign a number and extension. PSTN may come from a local gateway, a provider bundle, or CCP. [cite:3]

CSV type for an MPP: IP. WEBEX or WEBEX_CALLING is for RoomOS workspaces. [cite:1]

What is fixed on an ATA after activation: Network settings such as VLAN, IP address, and subnet mask. [cite:2]

Yes. Copy, Email, or Print. [cite:2]

What does deleting a workspace do to an online MPP: Deletes the phone and factory-resets it. [cite:3]

Name the two claim methods and the two license caps: MAC or 16-digit code. Professional workspace up to five. Common area one. [cite:1] [cite:3]

Simultaneous hunt-group maximum: 50 agents. [cite:1]

Weighted hunt-group maximum: 100 agents. [cite:1]

What happens to agent forwarding on a hunt-group call: It does not apply. The same sentence is in the queue article. [cite:1] [cite:2]

Recommended up to 50 agents. The table allows 1,000, or 100 weighted, or 50 simultaneous. [cite:2]

Highest call-queue skill level: 1. Lowest is 20. [cite:2]

Incoming calls are not allowed. [cite:2]

Can an auto attendant change location later: No. [cite:3]

Default no-input timer: 10 seconds, range 1–60. [cite:3]

One group per user, users from the same location, many groups per location. [cite:4]

Park and retrieve codes: *68 and *88. [cite:5]

Hunt group busy FAC codes: #51 activate, #52 deactivate, #53 interrogate. [cite:5]

A hunt group rings a list in a pattern. A call queue holds callers until an agent is free and is part of the professional license. [cite:1] [cite:2]

Restore interval: At least 30 seconds. [cite:1]

Listen port after mode webex-sgw: 8933. [cite:1]

Baseline IOS for the feature set: IOS XE Dublin 17.12.3. [cite:1]

ISR 4321 endpoint maximum: 50. [cite:1]

Up to 100 groups, 32 users each. Weighted is not supported. [cite:1]

Which address family: IPv4. [cite:1]

A user signs out of Webex App during the outage: They cannot sign in again until the network is restored. [cite:2]

The call is terminated. [cite:2]

Are third-party devices supported: No. [cite:1]

Five phones share five DNs. How many max-dn: 25. [cite:1]

Services > Calling > Managed Gateways, service type Survivability Gateway. [cite:1]

Active is cloud SIP. Survivability is local registration on 8933 with basic calling. After 30 seconds of restored connectivity, registration returns to the cloud. [cite:1]

Options 66 and 150.

Hybrid trunking was used from day one. What PSTN step remains: None beyond decommissioning Unified CM and the Local Gateways.

During a phased move, where do users live: On both Unified CM and Webex Calling until the groups finish moving. Each group updates dial plans on both platforms and the Local Gateway. [cite:1]

Single-step means: Soft client and calling service move at the same time. [cite:1]

+E.164 route patterns toward destinations that live on Webex Calling, and a class of service that can reach them. [cite:2]

Call loops. That inbound CSS should not have access to the Webex Calling partition. [cite:2]

Webex Calling extension length is: A fixed global setting. Control Hub allows any value between two and ten. [cite:2]

An enterprise numbering plan. nqojzwt’s example uses a steering digit, a site code, and the extension, because the bare extension is not unique. [cite:2]

A call queue with members on both sides of the Local Gateway: q0pgpb says shared services cannot be split across that connection. Move the dependent users in one batch. [cite:3]

Cloud PSTN serves: Webex Calling users. Premises-originated calls cannot access it. [cite:6]

A route group may contain: At least one trunk and at most ten. Same priority is random. Lower priority is failover. [cite:6]

Users cannot make or receive calls through the route group for that location until the main number is configured. A PSTN connection is also required. [cite:4]

Write the ofrt6u routing change in one line: Point the route pattern that used the registration-based route list at the certificate-based route group. The article’s example is xWxC_ _RL to xWxC_MT_ _RG. [cite:7]

Those default trunks should not be modified or deleted. [cite:4]

13 months. Without Pro Pack, 3 months. [cite:1]

After January 27, 2026, one selection can span: 3 months. Longer history means more than one report. [cite:1]

Both. KPIs are per call. The table is per leg. [cite:1]

Alice is on the PSTN and calls Bob. The table logs: The terminating record for Bob. [cite:1]

A good media session requires: Audio and video each under 150 ms jitter, 400 ms latency, and 5% packet loss. [cite:1]

Does voicemail count as answered: Yes. The KPI example and the leg row both say so. [cite:1]

External. [cite:1]

The Direction filter is disabled. What has to be true first: Call classification set to External. [cite:1]

Not a bounced call. Bounced means presented and unanswered. [cite:1]

Queue-stats handle time includes: Talk, hold, and ring. The agent table’s formula is talk plus hold. [cite:1]

Draw KPI grain and table grain for one internal call: One KPI box. Two leg boxes, originating and terminating. [cite:1]

The partner webhook in n5zr85e delivers records every: 5 minutes. Header date was not in the extract used here. [cite:2]

Use the same Services setup wizard experience. [cite:1]

After you confirm country of operation: You cannot change it. [cite:1]

Save reports an incompatible location: Contact Cisco Solution Assurance. [cite:1]

A shared edge between Webex Calling and Webex Contact Center. [cite:1]

The customer email button is: Get Started. [cite:1]

Name the three follow-ups the article lists after the tenant exists: Entities, voice channels, digital channels. [cite:1]

The wizard URL is: https://admin.webex.com/ and it returns until setup completes. [cite:1]

The SIP address on Calling Set up: Can be modified. [cite:1]

Someone wants chat because Submit succeeded: Digital channels are a later article. Connect or CCAI hybrid is a separate order in the later block. [cite:1]

The Data Locality list in this article also applies to: On Premises and Webex Contact Center Enterprise. [cite:1]

The header date is: February 28, 2025, so this room marks re-check. [cite:1]

Country locks after confirm. SIP address can change. [cite:1]

Webex Contact Center PSTN geography: Contiguous United States and Canada. No international dialing. [cite:1]

WebRTC does not require a local gateway. [cite:1]

Japan data center and Desktop: WebRTC is unavailable. [cite:1]

The tenant was provisioned before October 2024 and Common Edge is missing: A partner may need to add Webex Calling PSTN service. [cite:1]

MPP agents require: A Webex Calling subscription. Configure Calling before the Contact Center tenant. [cite:1]

Name the three login destinations: Dial Number, Extension, and Desktop. [cite:1]

CCP country count in 2dputx: Over 65. Local Gateway is over 140 markets. Re-check. [cite:1]

Trials and regions where Cisco supports service and/or inbound toll-free numbers. [cite:1]

The location main number is not in the entry-point list: gsmsaeb says it does not appear for Webex Calling. [cite:2]

Teams agents in this article connect through: Local Gateway Direct SIP Routing. [cite:1]

Toll-free mapping without Cisco Bundle 2, telephony type Cisco PSTN: Use a toll number. [cite:2]

Four PSTN options on one side. Five agent methods on the other. At least one of each. [cite:1]

Digital channels in n954r0k are released as: Controlled GA, with Solution Assurance onboarding. [cite:1]

The Connect window for a new administrator is: 7 days. [cite:1]

Control Hub. SMS, Livechat, Facebook Messenger, and WhatsApp assets start in Connect. [cite:1]

The article says a team skill profile is not supported. Assign it to the agent. [cite:1]

Proficiency values run from: 0 to 10. [cite:1]

Name two WhatsApp behaviors the article says are unsupported: Voice messages and customer-side read receipts, among others. [cite:1]

An infected attachment appears as: Unknown file, with no download. [cite:1]

Apple Messages MSP in the article is: Webex Connect. [cite:1]

Partners do not have access. [cite:1]

The setup section says Social Channel. The skills section also names Email or Chat. Quote the section. [cite:1]

Gmail and Microsoft 365 are named by: nrelvg3, for the Contact Center integration with Connect. Re-check. [cite:2]

Draw the setup sequence: Authorize, then profile site team user, asset, entry and queue, template, flow. [cite:1]

Supervisor-only users have My Workspace: No. [cite:1]

Monitor, Overview, and Queues is the default landing page for supervisors. [cite:1]

One agent at a time. A second supervisor’s Listen is disabled. [cite:2]

Expected. Barge is unavailable during consultation, and only after listen anyway. [cite:2]

During barge-in you cannot: Transfer, drop the agent, or start a consult or conference. [cite:2]

A transfer to another queue: Ends the monitoring session. [cite:2]

Named agents on one listening schedule: Maximum 500, and the end can be six months out. [cite:3]

Evaluation forms for a licensed admin: The matrix says not available. Supervisors need QM edit access. [cite:1]

WebRTC in VDI: Not available. [cite:1]

Minimum resolution: 500 by 500. Recommended width at least 1280. [cite:1]

You edit a schedule while you are already listening: The in-progress session continues. The update hits the next eligible call. [cite:3]

Active interaction, Listen, answer, then Barge In. [cite:2]

The AI Quality Management add-on SKU is: A-FLEX-AI-QM. The bundle is A-FLEX-AI-QMMB. [cite:1]

Coaching Insights enablement scope: Organization. [cite:1]

Sentiment is on and transcripts are off: The article says enable transcription first, and update the flows. [cite:1]

State both Auto CSAT sentences: Scope cell says Agent. The steps turn it on in queue-level settings. Recording is required. [cite:1]

All-queue transcription adds Start Media Stream after: AgentAnswered. Then save and publish. [cite:1]

RT_TRANSCRIPT for agent, supervisor, and agent-supervisor. [cite:1]

Basic WFM forecasting covers: Voice, digital, and back-office. [cite:2]

Live screen monitoring sits in: The existing QM column, not Basic QM. [cite:2]

nmzg380’s header: August 13, 2025, so re-check. [cite:2]

A spreadsheet applies an Enterprise WFO SKU because of habit: This room marks those strings TODO-verify. Read py6u9h before you order them. [cite:3]

Sentiment classes: Positive, neutral, or negative. [cite:1]

Evaluations and Coaching Insights on the org. Start Media Stream after AgentAnswered for all-queue transcription. [cite:1]

The four major components are: Router, Logger, PG, and Administration and Data Server. [cite:1]

Router A sends historical messages to: Logger A. [cite:1]

The PG. Unified CM knows lines. [cite:1]

VRU PIM protocol: GED-125. [cite:1]

CTI Server sides active: One. [cite:1]

CUIC maximum cluster: Eight nodes. One Controller and up to seven Members. [cite:1]

That type has no call detail. Use AW-HDS-DDS or HDS-DDS. [cite:1]

What does this chapter say about direct GED-188 desktops: That use is deprecated. [cite:1]

Standard CUIC data source: AW-HDS. [cite:1]

The drawing is labeled Webex Contact Center multi-tenant: Wrong product. This chapter is Unified CCE. T4-R01 keeps the cloud names apart. [cite:2]

Document updated date: April 30, 2025. Re-check. [cite:1]

Draw PIM versus OPC duplex: PIM: one side active. OPC: lock-step. [cite:1]

An IXC. Post-routing is requested by the peripheral. [cite:1]

A route is: A skill target plus a service. [cite:1]

Non-voice call types match on: Script Type Selector, Application String 1, and Application String 2. [cite:1]

The system returns an error. The routing client then uses its own default action. [cite:1]

Call variables are not part of the call type definition. [cite:1]

CVP Comprehensive ICME Network VRU: Type 10. Connect with SendToVRU. [cite:2]

Basic port licensing supports: Wav files and DTMF. Advanced adds ASR/TTS and VXML Server applications. [cite:2]

VoiceXML for micro-applications returns to: The same Call Server as the switch leg. [cite:2]

The figure shows two gateways: One physical gateway can serve both the arriving call and the VRU leg. [cite:2]

What must the peripheral do after the label arrives: Map the trunk group and DNIS to the same service and skill target. [cite:1]

Routing a Call, April 30, 2025. The CVP chapter is December 12, 2025. [cite:1] [cite:2]

Router returns a label. The peripheral still dispatches to the skill target. [cite:1]

A new script opens with: A Start node, after you choose Routing or Administrative. [cite:1]

Script, Call Type Manager, Schedules, Add. [cite:1]

Type 10 with Unified CVP is: A two-step transfer, then IVR on VVB or the VXML gateway. [cite:2]

Expected. The Queue node does not instruct the VRU. Add Run External Script. [cite:2]

Call.VRUStatus 2 means: The VRU is likely not functioning. Do not run more external scripts on that failure branch. [cite:2]

Send to VRU fails at: 20 seconds without a routing-client response, in that chapter’s failure note. [cite:2]

The sample announcement interval is: Every 30 seconds, cycling Wait and Run External Script. [cite:2]

Wait, and an interruptible Run External Script. [cite:2]

The guide says not to use Route Select in that cycle. [cite:2]

Unified CM Type 10 labels: The correlation ID is added to the end of the transfer label. [cite:2]

Which earlier nodes imply Send to VRU: Run External Script, Play, Menu, Collect Data, or Queue, for the types the chapter lists. [cite:2]

Queue exits. Run External Script plays audio. Failure checks Call.VRUStatus. [cite:2]

How many DIDs does a new Webex Calling location need in the design article: Two. Main number and voicemail portal.

Best match prefers the +E.164 directory number while it still exists on Unified CM.

q0pgpb’s acceptance section is: Examples and highlights, not an exhaustive checklist. [cite:1]

A passed user test includes: The account, extension, and DID match the Unified CM source. [cite:1]

Inbound PSTN should be checked against which landing points: The intended user, call queue, hunt group, or auto attendant. [cite:1]

Blind and consultative transfer are: Both in the client test. They are not one check. [cite:1]

“Round robin, longest idle, or simultaneous ring” in that section are: Examples of configured queue logic. They are not the hunt-group maximums. [cite:1]

Verify Call Routing call sources are: Cloud user, workspace, virtual line, or premises trunk. [cite:2]

The live call q0pgpb requires, including caller ID. The simulation is not that call. [cite:1] [cite:2]

Troubleshooting history is: The past 21 days, and the call appears after it ends. [cite:3]

Caller or callee had a poor end-to-end experience. None means no media quality data. [cite:3]

CSV export holds: Up to 100 troubleshooting call records per file. [cite:3]

Alice to the auto attendant is one segment. The auto attendant to Bob is another segment of the same call. [cite:3]

This room does not quote that optimize sequence. TODO-verify the English optimize article first.

VXML Server (Standalone) option, and no Call Server or Reporting Server [cite:1]

The standalone minimum, before reporting, is: VXML Server, Call Studio, and a gateway [cite:1]

The trigger number configured in Cisco VVB for the self-service application. [cite:1]

Cisco VVB gets VoiceXML instructions by: An HTTP URL request to the VXML Server [cite:1]

Comprehensive Basic ports support: .wav files and DTMF. Advanced adds ASR/TTS and VXML Server applications. [cite:1]

VoiceXML for micro-applications must return only to the same Call Server as the switch leg. [cite:1]

The only CVP call flow the design guide allows in a Reference Design is: Comprehensive. The chapter was updated March 15, 2025, so this stays re-check. [cite:3]

Switch leg on the gateway. VRU leg on Cisco VVB. [cite:1]

A. The Call Server IVR service moved to the VXML Server. [cite:2]

ReqICMLabel. Peripheral Variables 1–10 are taken as is. [cite:1]

SendToVRU connects the call to: The Network VRU. Type 10 serves both legs in the comprehensive ICME section. [cite:1]

The Webex Contact Center flow article, nhovcy4. This room’s builder is Call Studio. [cite:6] [cite:1]

A Finesse gadget is: An OpenSocial XML document [cite:1]

Manage Desktop Layout uploads XML for: Agents and supervisors [cite:1]

/3rdpartygadget/files/HelloWorld.xml inside the Agent and Supervisor layouts. [cite:3]

A gadget hosted on another server must be: A fully qualified URL [cite:2]

Shindig’s job in this chapter is: Proxy REST so the browser avoids a cross-origin call. The gadget still authenticates to the third-party service. [cite:1]

During CTI failover, a gadget API call returns an error. Which status does the guide name: 503 Service Unavailable, while Finesse is OUT_OF_SERVICE. [cite:4]

CTI failover prerequisites include: Duplex Unified CCE and a configured B-side CTI host and port [cite:4]

Three missed heartbeats means the interval in the guide is: Five seconds [cite:4]

No. The inactive CTI node refuses the port. The administrator still needs a valid host and port on the failed side. Both sides succeeding together is the error case. [cite:5]

The Agent PG peripheral ID on A and B should be: The same value [cite:5]

Draw Finesse alternating between two CTI servers until one connects. Label the state names: OUT_OF_SERVICE while it alternates. IN_SERVICE after a successful connection. [cite:4]

It signs the agent out. The agent signs in again when the client reconnects. The chapter date is March 15, 2025, so this stays re-check. [cite:6]

Historical, Real-time, and Live Data reporting [cite:1]

Live Data refresh is described as: Usually less than every 3 seconds. The chapter date is April 30, 2025, so this stays re-check. [cite:1]

Realtime and Historical Transitional templates. [cite:1]

Precision-queue routing data is called out on: All Fields templates [cite:1]

The deployment includes Outbound Option [cite:1]

Name two Live Data reports from the stock list: Any two of Agent, Agent Skill Group, Precision Queue, Skill Group, Recent State History, and Recent Call History. [cite:1]

A grid. Some stock reports also have a chart view. [cite:2]

Minimum screen resolution in that chapter: 1366×768 or higher [cite:1]

You want to change a stock report. What does the user guide tell you to do first: Clone it with Save As, then customize the clone. [cite:2]

Contact Sharing templates help you see: Routing configuration, calls per target, and routing errors [cite:1]

Live Data. [cite:1]

Analyzer is the multi-tenant reporting surface. CUIC’s Live Data sentence is the one in the Unified CCE reporting guide, and that chapter is marked re-check because it was updated April 30, 2025. [cite:3] [cite:1]

Side A and Side B exist for: Redundancy, not load-balancing [cite:1]

More than half of its enabled PGs. Side A’s test is at least half. [cite:1]

It disables the component failover behavior. All private traffic for the component must use the same link. [cite:1]

QoS is required on: All private networks [cite:1]

Logger automatic resync applies if the private network returns within: 14 days. Config_Message_Log retention. After that, Unified ICMDBA. [cite:1]

Unified CCE signs the agent out because the PG can no longer direct calls to that phone. [cite:1]

Users across the two Finesse servers on one Agent PG cannot exceed: 2,000. 48,000 is a different sentence. 7 is the CUIC subscriber count. [cite:1]

CUIC high availability in this chapter is: A publisher and up to 7 subscribers, spreading work around failed nodes [cite:1]

Side B’s service restarts to re-establish communication with its peer. [cite:1]

The 48,000-agent figure is from: The January 2025 Webex CCE what’s-new entry. It also states 300 calls per second on a single tenant. Re-check. [cite:2]

MDS on the private network. Central Controller to PG on the public network. [cite:1]

Where does the design guide prefer you not to run CTI Manager: On the Unified CM publisher, where possible, along with devices and call processing. [cite:1]

The four major components in the serviceability chapter are: Router, Logger, PG, Administration & Data Server [cite:1]

MDS is used so that duplex processes: Receive the same messages in the same order [cite:1]

The PIM is: Not lock-step. One side is active per peripheral. [cite:1]

The opposite side assumes sole responsibility for routing decisions. Both sides had the same data. [cite:1]

SendToVRU is: An ICM Script Editor node that connects the call to the Network VRU [cite:2]

The authoritative configuration database is: The Logger [cite:1]

You want a session-by-session classroom map. What is the status of that map in this room: TODO-verify. Use the official chapter.

A VRU PG maintains: Call state, not agent state [cite:1]

CTI Server activity is: One side active, not both [cite:1]

The PG attached to Unified CM. [cite:1]

Router to Logger, Logger confirms, Router distributes to clients. [cite:1]

The product-architecture chapter used here was updated: April 30, 2025, so mark re-check [cite:1]

The March 2022 hybrid models are: SBC Peering and Localized RTP. Internals are deferred. [cite:1]

VPN-less Finesse does not support: FIPPA, or multiple devices through NAT [cite:1]

Hybrid IVR’s published on-premises example is: OTP generation [cite:1]

The CX static partial response may run up to: 30 seconds [cite:1]

In Europe. Control signals go to the U.S. region in the example. [cite:1]

48,000 and 300 CPS are: A January 2025 single-tenant sentence [cite:1]

Custom SIP headers in the August 2023 note are allowed on: The initial INVITE only [cite:1]

n68tcpb, September 17, 2026, whose opening sentence is private peering that bypasses the public Internet. Keep the January 2025 sentence as early-access wording. [cite:2]

Email, chat, and SMS. Later sections add more channels. [cite:1]

Windows 11 64-bit is listed for: Finesse desktop, Call Studio, and Reporting [cite:1]

Media stays in the caller’s region. Control may go to the tenant home, per the U.S. example. [cite:1]

The Cisco Webex CCE 9-1-1 Compliance section in the Partner Technical Guide. [cite:1]

Dedicated Instance is: A Webex Calling add-on based on Unified CM [cite:1]

Emergency Responder in the add-on list is: Americas region only [cite:1]

A full cluster’s call-processing servers top out at: 8, or about 50,000 devices on version 14 and above. 160,000 is the end-user figure. [cite:1]

Webex Calling users cannot be part of a hunt group on Dedicated Instance. Features are not harmonized. [cite:1]

IM and Presence is: Optional, driven by the First Time Setup Wizard, installed as a subscriber [cite:1]

MRA at activation is deployed for: 20 percent of Knowledge Workers. Entitlement is 100 percent. B2B entitlement is 5 percent. [cite:1]

Cisco-provided subnets support up to: Three clusters per region [cite:1]

Nothing for you. Backups are for disaster recovery, you have no access, and they are not a change backout. [cite:1]

Default interop trunks: Must not be modified or deleted. Pattern WXC-DI-*-TRK-. [cite:2]

Blocks all inbound B2B calls. Update it during B2B testing. [cite:2]

Draw SME traffic: Node-to-node and database replication on the Cisco backbone, not the customer network. Eligible at three clusters. [cite:1]

September 23, 2026. The base-configuration article is the May 27, 2025 one, and those rows stay re-check. [cite:1] [cite:2]

Partner Connect Direct bandwidth is: 1 G or 10 G. Fabric is 200 MB to 10 GB. [cite:1]

Two GRE-over-IPsec tunnels [cite:2]

Combined traffic must not exceed 250 Mbps, because failover puts everything on one tunnel. This design is over the ceiling. [cite:2]

64512 through 65534. 13445 is the Webex public ASN on Edge Connect. [cite:2]

Edge Connect’s Webex public BGP ASN is: 13445 [cite:3]

For Dedicated Instance, the Edge Connect redundancy checkbox is: Mandatory, and the second link goes to a different data center [cite:3]

The most desirable link-priority community is: 13445:900 [cite:3]

Two sites in the region. [cite:4]

Partner Connect for Webex Calling and Meetings without Dedicated Instance is: Not allowed by the article [cite:1]

Who can activate Virtual Connect: Customer Full admin [cite:2]

Draw Virtual Connect addressing: One /24, split into two /25s, one advertised per data center. CPE sends a default route on each tunnel. [cite:2]

Edge Connect rejects: Private prefix advertisements such as RFC 1918 [cite:3]

The Webex option. Use Collaboration and Conferencing, sub-technology UCM Cloud / Dedicated Instance (DI).

Someone schedules DRS to undo a route-pattern edit: Cisco does not allow a restore as a change backout, and partners have no DRS access.

What do you do with the default DI to multi-tenant trunks: Do not modify or delete them. There is one such trunk to each Dedicated Instance data center in the region.

SSO. A user is on Dedicated Instance or multi-tenant, not both.

What is the assistant cutover limit: It must not exceed 10 hours. That is not the 2–3 week freeze.

The tile is present only when Setup Assist is enabled with Dedicated Instance. The assistant does not perform the migration.

Add numbers. Auto-assign is grey. A mix of premises and cloud PSTN greys both.

Temporary licensing PID and window: A-FLEX-P-CALL, up to 18 months, opened with GLO. Re-check: the article header date was not in the retrieval.

Certificate-based. Registration-based trunks are no longer supported for that inter-op.

Insights expects a Unified CM export. There is no printed Avaya crosswalk. TODO-verify.

At least 15 minutes after FOC. Project or complex ports wait 30 minutes. Article 01sijg; re-check.

Header: Any of the following. First cell: greater than 1 TN. Do not invent precedence over Standard (1–50 TNs).

g711ulaw. Preference 2 is g711alaw. [cite:1]

translation-profile outgoing belongs on: The outbound dial-peer. [cite:2]

The incoming profile name length is: Thirty-one characters. [cite:2]

test voice translation-rule succeeds and the PSTN still sees the old number. Why: The profile is missing or applied to the wrong direction. [cite:2]

DS 64224 fires at: 75 percent CPU or more, and it disables debugs and uninstalls signatures. [cite:1]

The FTP URL in that procedure: Includes a sample username and password. Do not copy it. [cite:1]

The CUBE dial-peer chapter, which lists URI classes first, and 211306 for the long order. Do not merge them. [cite:3]

DSP transcoding in jr1i3r is: Supported, and not included in the guide. [cite:1]

stun-usage 100 is: The ICE class, not a codec. [cite:1]

codec preference 1 g711ulaw and codec preference 2 g711alaw under voice class codec 100. [cite:1]

The Lumen PDF’s +1 rule is on a trunk that does not use +1. What is that document: A carrier example. It is not this dial plan. [cite:4]

Other-SBC translation commands in this room are: TODO-verify . These pages are IOS XE and the Local Gateway articles.

DECT is excluded. ATA is excluded. [cite:1]

Local Gateway ICE requires CUBE: 17.3 or 16.12.5 in nt6eyxb. [cite:1]

The reinvite does what: Starts media on the optimized path. [cite:1]

Two orgs, both on Webex Calling. Where is the media: Through the PSTN. Optimization is inside one organization. [cite:1]

Recording and ICE together: Media is not optimized, and the initial delay is longer than either feature alone. [cite:1]

Optimized device ports: 19560–19661. [cite:3]

Local Gateway media source toward the cloud: UDP 8000–48199. [cite:3]

SIP ALG: b2exve recommends off. The history line is January 21, 2025. re-check. [cite:3]

Phones fail only at busy hour. Which August 2026 sentence applies: NAT pool size and port exhaustion. [cite:3]

codec preference 1 g711ulaw and codec preference 2 g711alaw. [cite:2]

Commercial SRTP sample in the colocation article: AES_CM_128_HMAC_SHA1_80. [cite:2]

A design equates this to Teams media bypass. What is the mark: TODO-verify . nt6eyxb does not say that.

Route group size: 1 to 10 trunks. [cite:1]

Priority 1 on two trunks means: Random load balancing between them. [cite:1]

Impaired means: At least one edge proxy failed. [cite:1]

Status updates every: 3 minutes. [cite:1]

london.lgw.cisco.com. [cite:2]

Wildcard certificates: Not supported. [cite:3]

Client Authentication EKU: Webex does not require it. A third-party SBC might. [cite:2]

Media PoPs: Two per gateway, in the region. [cite:3]

FQDN missing from CN or SAN, and the article shows that error when all proxies are affected. [cite:1]

You cannot sort or search within the results. [cite:1]

Trunks 1 and 2 at priority 1. Trunk 3 at priority 2, used when 1 and 2 are unreachable. [cite:1]

Registration trunk concurrent calls in the getting-started wording: Up to 250, CUBE only. Do not flatten Table 5 into that sentence. [cite:3]

Weights apply to: Best Available. Not Longest Available. [cite:1]

A chat offer does what to voice longest-available position: Clears it. Any media type does. [cite:1]

There is no pointer. Every contact starts at the top. [cite:1]

Circular in the non-skill section is listed for: Agent assignment. [cite:1]

Skill value 3 with a <= requirement. Inverted score: 10 minus 3, so 7. [cite:1]

Boolean skills: Eligibility only. Not scored. [cite:1]

Hunt-group Longest Idle cap: 1,000 agents. [cite:2]

Simultaneous cap: 50. [cite:2]

Default pattern for non-skill team assignment in ubg5qd: Longest available. [cite:3]

The distributed-architecture sentence in np2fdx. [cite:1]

List the five hunt-group patterns and their caps: Circular 1000, Top Down 1000, Longest Idle 1000, Weighted 100, Simultaneous 50. [cite:2]

A Canon study model. Not np2fdx estimated wait. Numeric product estimated wait is TODO-verify here.

IVR in the Calling table: Auto attendant. [cite:1]

Call queue only. [cite:1]

Workspace member of a shared line group: No. [cite:1]

The cell says not based on skills. [cite:1]

Longest Idle cap: 1,000. [cite:2]

Weighted cap: 100. [cite:2]

You change a 1,000-member Circular group to Simultaneous. Who remains: The first 50. [cite:2]

Non-skill team default: Longest available. [cite:3]

Non-skill agent default: Circular. [cite:3]

Agent-assignment maximum: 1,000 agents. [cite:3]

Best Available weight when blank: 1. [cite:3]

ICM skill order in this room: TODO-verify. These articles do not print it.

Calls appear: After they end. [cite:1]

History window: 21 days. [cite:1]

Quality grades: Poor, Good, None / Not available. [cite:1]

The view’s promise: Problem area. Not necessarily the root cause. [cite:1]

Alice calls an auto attendant that sends the call to Bob. How many segments in the example: Two. [cite:1]

Trunk refresh: Every 3 minutes. [cite:2]

All-proxy error numbers: 2, 6, 11, and 12. [cite:2]

Error 6: FQDN missing from CN or SAN. [cite:2]

Config Validation applies to: Registration-based Local Gateways. [cite:3]

PSTN dial-peers: Not validated. [cite:3]

Result retention: Two years. [cite:3]

DS 64224: 75 percent CPU. Debugs off. [cite:4]

CSV cap: 100 troubleshooting records. [cite:1]

Details-page formats: JSON call report and participant CSV. [cite:1]

Online MPP: Report Problem. [cite:2]

DECT path: Management > Devices, Support, Manage. [cite:2]

Remote DECT PRT requires: A connected handset. [cite:2]

PRT storage: The base station device ID. [cite:2]

Logging levels: Standard and Debug. [cite:3]

Debug scope: The entire DECT network. [cite:3]

Debug contents: Granular PRT and syslog. [cite:3]

Restart condition: Other queued configuration applied with the logging change. [cite:3]

PRT article date: July 01, 2025. re-check.

IOS debug command list in this room: Not added. DS 64224 is the brake that is quoted.

October 13 Calling item: DECT Standard or Debug logging. [cite:1]

Non-geographic numbers and Cisco Calling Plans: Not supported. [cite:2]

Toll-free assignment: Not to a user, workspace, or virtual line. [cite:2]

BCIBTFTN. [cite:2]

September 29: Auto Answer for users, workspaces, and virtual lines. [cite:1]

September 24 exclusion: ATAs and DECT handsets. [cite:1]

AutoCSAT: System-controlled dynamic skill. [cite:3]

Personalized AI Routing verb: Can help. Not a printed percentage. [cite:3]

Export: Up to 36 months when extended retention is enabled. [cite:3]

Existing digital routing: Webex Connect Flow Builder by default. [cite:3]

Agent media types: Voice, Chat, Email, and Social. [cite:4]

W70 firmware: 146.87.254.37, time-issue fix. [cite:6]