00 · Header

Analyzer & Reporting

T3-R07. Real-time visualizations, historical sessions, the desktop widget’s different clock, stock paths, and the AI Assistant reports that land in Analyzer. Retrieved 2026-10-14.

01 · TL;DR

Two products, four clocks

• Analyzer real-time reports stay up and default to a 5-second refresh (5–60). [cite:1]
• Historical Analyzer reports stay active 8 hours. [cite:1]
• The agent-statistics widget updates history every 24 hours and real-time every 60 seconds. [cite:2]
• Threshold alerts auto-refresh every 3 minutes. [cite:1]
• Sudden Disconnected Count is not populated. [cite:3]

02 · Map

Where a number is born

Changing the Analyzer title-bar time zone does not rewrite a running report until you refresh the page. [cite:1]

03 · Core

What the user guide actually separates

Real-time reports remain available indefinitely, as the data refreshes automatically. Historical reports stay active for 8 hours. After that you may need to re-authenticate, but visible data does not expire if the report is not scrolled or reloaded. [cite:1]

While a real-time report runs, the Refresh drop-down offers 5 to 60 seconds in increments of 5. New reports default to 5 seconds. Existing reports that were under 5 seconds move to 5. If a refresh hits while you are filtering, the guide says the checkboxes can all become selected; wait, then close and reopen the filter. [cite:1]

You cannot run a visualization with a long duration and a short interval. Reset both. tajemk prints more than one Duration list, and this room does not collapse them. The Details tab lists None, 5, 15, or 30 minutes, and Start of Day. Create a Visualization’s realtime Compute table also lists 10 minutes and Custom, looking back up to 14 days. The Supported Intervals table names Today, Yesterday, This Week, Last Week, Last 7 days, This Month, Last Month, This Year, and Custom. Blank interval cells in that table are not filled in here. Historical Alerts uses another list: Yesterday, This Week, Last Week, Last 7 Days, This Month, Last Month, This Year, and Custom, and a custom start date within three years. The 10-minute and Custom gap between the Details tab and the create table is re-check. The 2026-10-14 extract had no header date. [cite:1]

Stock reports are read-only under Visualizations. One path in the stock article is Stock Reports > Historical Reports > Agent Reports. The same article repeats that Sudden Disconnected Count is not used and will not be populated. [cite:3]

The desktop agent-statistics widget is a second clock. Historical updates every 24 hours. Real-time updates every 60 seconds. Launch opens Analyzer from the Agent Stats Chart Realtime or Detailed Summary widget. [cite:2]

04 · Ecosystem

Ecosystem and sister technologies

Analyzer is the contact-center reporter. Calling CDR, CUIC, and the Search API are neighbors, not aliases.

Analyzer

The Webex Contact Center reporting application. It mines real-time and historical data and shows visualizations, dashboards, and folders on one home page. [cite:1]

Visualization

The report object you run. Stock reports live under Visualizations and are read-only. [cite:1]

Real-time report

Stays available indefinitely because the data refreshes automatically. A new real-time report defaults to a 5-second refresh. The Refresh drop-down runs from 5 to 60 seconds in steps of 5. [cite:1]

Historical report

Stays active for 8 hours. After that you may need to re-authenticate for the latest updates. Visible data does not expire if you do not scroll or reload. [cite:1]

Real-time alert

The Threshold Alerts window. Auto-refresh is every 3 minutes unless you stop it. [cite:1]

Agent statistics widget

The desktop widget. Its historical report updates every 24 hours. Its real-time report updates every 60 seconds. That is not the Analyzer visualization refresh. [cite:2]

Stock report path

Example: Stock Reports > Historical Reports > Agent Reports. Agent Statistics is a table on that path. [cite:3]

Sudden Disconnected Count

A field the stock-report article says is not used and will not be populated. Do not coach agents from a zero in that column. [cite:3]

Export

Historical visualizations can export Excel or CSV. Real-time and compound visualizations cannot. A drill-down with real-time data cannot. [cite:1]

Auto CSAT report

An AI Assistant report. One row per agent, with average, minimum, and maximum predicted scores, also sliced by team and queue in the article’s questions. [cite:4]

Topic Analytics

Trending Topics and Topic Summary reports for contact drivers. [cite:4]

Agent Wellness Breaks

The Analyzer report for wellness breaks given to agents. [cite:4]

KPI latency

Supervisor Desktop KPI cards are push-based. Analyzer is pull-based: the UI requests data. [cite:5]

Search API

A different historical door. 36-month and 365-day windows are in T3-R01. Do not call that window an Analyzer refresh rate.

CUIC

The Enterprise reporter. Post-upgrade cleanup in a WxCC 1.0 move exposes legacy Analyzer data. It does not convert CUIC. The CUIC row stays marked in T6-R04.

Duration field

tajemk says a visualization has Duration and Interval, and that a long duration with a short interval cannot run. The enumerated duration labels are not copied into this glossary.

Sister-technology matrix

Integration edges

Ecosystem trouble

A zero in Sudden Disconnected Count is the article’s unused field, not an outage. A missing Auto CSAT report is an add-on or a toggle, not a broken queue.

05 · Flow

Read a number without mixing clocks

1. Name the surface: Analyzer visualization, desktop widget, or Supervisor KPI card.
2. If it is Analyzer, say real-time or historical before you say a refresh.
3. If someone says 60 seconds, ask whether they launched the agent-statistics widget.
4. If they need a file, use a historical visualization.
5. If the column is Sudden Disconnected Count, stop.

06 · Config

Paths you can click from the articles

• Stock reports: Visualizations. [cite:1]
• Agent Statistics: Stock Reports > Historical Reports > Agent Reports. [cite:3]
• Alerts: Threshold Alerts icon. Stop or Start Auto Refresh. [cite:1]
• Desktop: Launch on Agent Stats Chart Realtime or Detailed Summary. [cite:2]
• AI Assistant reports named in ioqbvd, including Agent Wellness Breaks and Auto CSAT under the article’s report sections. [cite:4]
• AI Assistant itself is enabled in Control Hub. The desktop icon is nvvv1zb, taught in T8-R05.

07 · Limits

Numbers worth memorizing

08 · Trouble

Trouble

09 · Self-question

Oral ladder

10 · Lab

Separate the clocks

• Open a real-time visualization and read the refresh. Expect a default of 5 seconds if it is new.
• Leave a historical visualization and note the 8-hour active window before you promise it will still update tomorrow morning.
• On the desktop, find agent statistics and say 24 hours and 60 seconds out loud before you mention Analyzer.
• Try to export the real-time view. Recovery: switch to historical.
• Find Sudden Disconnected Count and write “not populated” next to it.
• Break it: put 60 seconds on an architecture slide labeled “Analyzer default.” Recovery: split the two clocks.

11 · Quiz

Quiz

12 · Audio

Studio fills these

13 · Interview

Oral-ready

30 seconds. Analyzer real-time stays up and defaults to 5 seconds. Historical sessions last 8 hours. [cite:1] The desktop widget is 60 seconds and 24 hours. [cite:2] I do not mix them.

2 minutes. Alerts every 3 minutes. Export is historical only. [cite:1] Sudden Disconnected Count is unused. [cite:3] Auto CSAT and Topic Analytics are AI Assistant reports. [cite:4] Supervisor Desktop is push and Analyzer is pull. [cite:5] CUIC is still an unpublished map in T6-R04.

14 · Citations

Ledger

Retrieved 2026-10-14. Mirrors cites/T3-R07.md.

1. Cisco Webex Contact Center Analyzer User Guide — help.webex — article tajemk — help.webex.com article tajemk — retrieved 2026-10-14. The extract had no header date. Duration lists are quoted separately: Details tab (None; 5, 15, or 30 minutes; Start of Day), Create a Visualization realtime Compute (also 10 minutes and Custom, up to 14 days), Supported Intervals (Today, Yesterday, This Week, Last Week, Last 7 days, This Month, Last Month, This Year, Custom; blank interval cells not copied), and Historical Alerts (Yesterday through Custom, custom start within three years).
2. View and manage agent performance reports — help.webex — article n6m0w9z — help.webex.com article n6m0w9z — retrieved 2026-10-14.
3. Webex Contact Center Analyzer Stock Reports — help.webex — article t137o3 — help.webex.com article t137o3 — retrieved 2026-10-14.
4. AI Assistant reports in Analyzer — help.webex — article ioqbvd — help.webex.com article ioqbvd — retrieved 2026-10-14. Names Agent Wellness Breaks, Auto CSAT, Dropped Call Summaries, Agent Summary, Real-time Transcriptions, Topic Analytics, and Real-Time Assist KPIs.
5. Comparison of KPI Cards in Supervisor Desktop and Analyzer — help.webex — article nqpc4zf — help.webex.com article nqpc4zf — retrieved 2026-10-14. Contacts in Progress has no Analyzer card. Desktop is push. Analyzer is pull.

15 · Re-engineer later

Open

• The Details Duration list and the Create a Visualization realtime table do not print the same values. 10 minutes and Custom appear in the create table. Re-read both before teaching one drop-down. re-check [cite:1]
• A channel-by-channel stock-report matrix beyond the paths quoted here.
• CUIC field names, still marked in T6-R04.