00 · Header

Scripting & ICM Routing

T4-R04. Script Editor for Unified CCE 15.0(1): create a routing script, schedule it on a call type, send the call to a Type 10 VRU, queue it, and run an external script. Updated April 30, 2025.

Prereq rooms: T4-R03 for call types and labels. T4-R02 for where Script Editor runs.

01 · TL;DR

Schedule the script, then give the VRU something to play

• Call Type Manager has a Script tab, a Period tab, and an optional Description. [cite:1]
• Run External Script, Play, Menu, Collect Data, or Queue before Send To VRU implies a Send To VRU for several VRU types. [cite:2]
• If Run External Script fails, test Call.VRUStatus. The guide says 2 means the VRU is likely not functioning, and later nodes on that failure branch should be avoided. [cite:2]
• A sample flow queues to three skill groups and plays an announcement every 30 seconds while a Wait node and a Run External Script alternate. [cite:2]
• The guide was updated April 30, 2025. re-check [cite:2]

02 · Map

The script the guide tells you to build

Study diagram of the queue-and-treatment loop. The 30-second announcement is the sample in the Network VRU chapter, not a universal timer you invent. [cite:2]

03 · Core

A script does nothing until a call type schedule runs it

The Scripting and Media Routing Guide for Unified CCE Release 15.0(1), chapter Common Tasks, says Script Editor creates, modifies, and schedules routing scripts. File, New, or the New button, asks you to select a Routing script or an Administrative script. The Edit window opens with a Start node. File, Save asks for a script name. The guide’s header date is the same 15.0(1) book. The Network VRU chapter used for the node behavior was updated April 30, 2025. re-check [cite:1] [cite:2]

Scheduling associates the script with a call type: Script, Call Type Manager, Schedules tab, select the call type, Add. The Script tab selects the script. The Period tab defines when the schedule is effective. Description is optional. OK on both dialogs. [cite:1]

On the failure branch of Run External Script, test Call.VRUStatus. If the value is 2, the VRU is likely not functioning, so the script should avoid more Run External Script nodes on that branch. The guide also says the last Send To VRU or Translation Route to VRU failed if the routing client did not respond within 20 seconds, or the last Run External Script failed because the script’s timeout expired. Uninterruptible nodes, including an uninterruptible external script, make the CallRouter wait. The Wait node and an interruptible Run External Script are interruptible. Every other node is uninterruptible. Calls can be routed when they reach an interruptible node. [cite:2]

Find Nodes can search by section, node type, or string. That is how you locate a node in a large script. [cite:1]

04 · Ecosystem

Ecosystem and sister technologies

ICM scripts schedule against call types. Webex Contact Center flows and Connect digital flows are different tools.

Routing script

The File, New choice that opens on a Start node and returns a destination. [cite:1]

Administrative script

The other File, New choice. This room does not invent its node list. [cite:1]

Call Type Manager

Script menu. Schedules tab binds a script to a call type and a period. [cite:1]

Type 10 two-step

Transfer to CVP, then an automatic VRU leg on VVB or the VXML gateway. [cite:2]

Send to VRU

Connects the call to the Network VRU. Sometimes implied by an earlier node. [cite:2]

Run External Script

Tells the VRU which Network VRU script to run. Success and failure branches. [cite:2]

Call.VRUStatus 2

On the failure branch, the guide says the VRU is likely not functioning. [cite:2]

20 seconds

Routing client did not respond to the last Send To VRU or Translation Route to VRU. [cite:2]

30 seconds

The sample announcement interval between Wait and Run External Script. [cite:2]

Interruptible node

Wait, and an interruptible Run External Script. Other nodes are uninterruptible. [cite:2]

Queue node

Marks the call queued and exits. It does not play audio. [cite:2]

mindmap
  ICM script
    Create
    Schedule
    Type 10
    Queue
    Run External Script
    Failure status 2

Sister-technology matrix

Integration edges

Cross-platform bridges

Webex Contact Center Flow Designer activities are documented on help.webex.com and taught in T8-R01. They are not ICM nodes. A Queue Contact activity is not this Queue node. [cite:4]

UCCE to multi-tenant migration notes in T6-R04 still mark unpublished script parity. This room does not close that gap.

Genesys routing strategies are not Call Type Manager schedules. No parity table is in the scripting guide.

Future-integration hooks

• Canon planning: administrative-script nodes stay TODO-verify until that chapter section is quoted node by node.
• April 30, 2025 is re-check. [cite:2]
• The 30-second figure is the sample flow, not a system default you can assume on every script. [cite:2]

Ecosystem troubleshooting

05 · Flow

From a new file to an interruptible treatment loop

06 · Config

Paths the articles name

1. File > New. Choose Routing script. Save and name it. [cite:1]
2. Script > Call Type Manager > Schedules > Add. Set the script and the period. [cite:1]
3. Place Send to VRU, or know which earlier node implies it. [cite:2]
4. Queue to Skill Group or Precision Queue, then Run External Script on the success branch. [cite:2]
5. On failure, branch on Call.VRUStatus 2. [cite:2]
6. Use Find Nodes when the script is too large to scan. [cite:1]

07 · Limits

Numbers worth memorizing

08 · Trouble

Trouble

09 · Self-question

Oral ladder

10 · Lab

Build the treatment loop on paper

• Goal: draw Start, Send to VRU, Queue, Wait, and Run External Script in the order the guide allows.
• Prereq: Script Editor in a lab only. Do not schedule a production call type.
• Write the Call Type Manager path beside the drawing.
• Put Call.VRUStatus 2 on the failure branch.
• Mark the 30-second announcement as the sample, not a default you discovered.
• Break it: end the script on the Queue node. Recovery: add Run External Script.
• Evidence: the drawing plus the two-step Type 10 note.
• Reflection: which node you thought played the music.

11 · Quiz

Quiz

12 · Audio

Studio fills these

13 · Interview

Oral-ready

1. 30 seconds. I create a routing script from File, New, and it opens on Start. I schedule it in Call Type Manager. [cite:1]

1. 2 minutes. The schedule has a script, a period, and an optional description. If it is not scheduled for this call type right now, it will not run. The book date I used is April 30, 2025, so I re-check it. [cite:1] [cite:2]

2. 30 seconds. Type 10 is a two-step transfer to CVP and then a VRU leg. [cite:2]

2. 2 minutes. Calls that CVP already front-ended get one automatic transfer. Calls from Unified CM get a correlation ID on the end of the label. [cite:2]

3. 30 seconds. The Queue node does not play audio. Run External Script does. [cite:2]

3. 2 minutes. The sample queues three skill groups and announces every 30 seconds using Wait. I do not put Route Select in that loop. [cite:2]

4. 30 seconds. On failure I read Call.VRUStatus. Two means stop. [cite:2]

4. 2 minutes. Twenty seconds without a routing-client response fails Send to VRU. Uninterruptible nodes make the router wait. Wait is interruptible. [cite:2]

5. 30 seconds. This editor is not Flow Designer and not Connect QueueTask. [cite:4] [cite:5]

5. 2 minutes. Administrative-script nodes are still TODO-verify as a full list. I will not invent them. [cite:1]

14 · Citations

Ledger

Retrieved 2026-10-14. Mirrors cites/T4-R04.md. Facts older than 12 months, and pages whose header date was not in the extract, stay marked re-check.

1. Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1), Common Tasks — cisco.com — Common Tasks — Release 15.0(1), retrieved 2026-10-14. File New, Start node, Call Type Manager, Find Nodes.
2. Same guide, Network VRUs — cisco.com — Network VRUs — updated April 30, 2025, retrieved 2026-10-14. Type 10, Queue, Run External Script, Call.VRUStatus, 20 seconds, 30-second sample. re-check
3. Unified CCE Product Architecture — cisco.com — Script Editor is named on the Administration and Data Server. T4-R02.
4. Flow Designer essentials boundary — help.webex — Webex Contact Center Flow Designer is a different tool. T8-R01.
5. Set up digital channels — help.webex — article n954r0k — QueueTask is a Connect node, not this Queue node.

15 · Re-engineer later

Open

• Open questions: the full administrative-script node list.
• Facts still TODO-verify: that node list.
• Facts still re-check: Network VRUs, April 30, 2025.
• Assets missing: a treatment-loop SVG export, audio. No production script exports.
• Next review date: next read of the 15.0(1) scripting guide.