00 · Header
AI in Webex Contact Center
T8-R05. Cisco AI Assistant, scripted and autonomous AI agents, and the flows that attach them. Only the sentences retrieved 2026-10-14.
01 · TL;DR
Two products that share the word AI
- AI Assistant is a paid desktop add-on with an icon. Header on nvvv1zb: October 06, 2026. [cite:1]
- Scripted and autonomous agents are built in AI Agent Studio and attached with Virtual Agent V2 or the Connect AI Agent node. [cite:2] [cite:3]
- Autonomous voice is limited to specific customers. [cite:2]
- Do not upload PCI, PII, or PHI into a knowledge base. [cite:3]
02 · Map
Assistant beside the agent
03 · Core
What each article is willing to say
nvvv1zb says the Assistant is generally available and ready to order, features are visible to customers who paid, and an administrator can enable some and leave others off. If the icon is missing, contact the administrator. Summaries include dropped-call, virtual-agent transfer, mid-call, and post-call. Mid-call summaries are only for direct agent-to-agent consults and transfers. Wellness breaks are described as brief 1-minute breaks. Real-Time Assist covers voice and digital. Auto CSAT scores land in Analyzer and on Interaction Details. Sentiment analysis is described as part of Webex AI Quality Management. [cite:1]
s0qro1 integrates agents after they exist in Studio. Voice uses Virtual Agent V2. Choose Webex AI Agent Scripted or Webex AI Agent Autonomous, then a published agent. Outcomes are Handled, Escalated, and Errored. Global_Language and Global_VoiceName override Studio defaults when set before the activity. Custom events are voice-only. Digital integration currently supports six channels. The Connect node’s onTimeOut outcome is when the agent has not responded in not more than 15 seconds. [cite:2]
ncs9r37 lists scripted and autonomous agents for WxCC, WxCCE, UCCE, PCCE, and UCCX (Alpha). Knowledge sources are files (.xlsx, .xls, .csv, .pdf, .docx, .doc, txt), articles, and websites. The do-not-upload list is PCI, PII, PHI, and other sensitive or regulated information. Spreadsheet rows should stay under 6,000 characters. The ordering sentence is AI Agent units under the Collaboration Flex 3.0 Contact Center offering. Read AI Agent units on the subscription under the Collaboration Flex 3.0 Contact Center offering. The article does not print a SKU string, and the units follow the order. [cite:3]
04 · Ecosystem
Ecosystem and sister technologies
- Cisco AI Assistant
- A paid add-on for Webex Contact Center, generally available as of the article header October 06, 2026. Agent Desktop shows an icon. The administrator can turn features off. [cite:1]
- Dropped call summary
- An AI-generated summary when a call disconnects, so the next agent can continue. [cite:1]
- Virtual agent transfer summary
- A summary of the virtual-agent portion when the contact reaches a human. [cite:1]
- Mid-call summary
- On consult or transfer. As of that article, only direct agent-to-agent consults and transfers. Queues, entry points, dial numbers, and organization contacts are not supported yet. [cite:1]
- Auto CSAT
- Predicts a satisfaction score from operational data, transcripts, and surveys. Supervisors see it in Analyzer and on Interaction Details. [cite:1]
- Real-Time Assist
- Live recommendations on voice and digital. [cite:1]
- Scripted AI agent
- Predefined rules and a training corpus. Selected in Flow Designer as Webex AI Agent Scripted. [cite:2] [cite:3]
- Autonomous AI agent
- Goals and a knowledge base, with less human intervention. Voice access is currently limited to specific customers. [cite:2] [cite:3]
- AI Agent Studio
- Where agents are created. Voice preview works when Studio is opened from Control Hub > Services > Contact Center. [cite:3]
- Virtual Agent V2
- The Flow Designer activity. Outcomes: Handled, Escalated, Errored. [cite:2]
- Knowledge source
- Files, articles, or websites for autonomous agents. Do not upload PCI, PII, PHI, or other sensitive data. [cite:3]
- Connect AI Agent node
- Digital flows on Webex Connect. Process Message and Close session. The onTimeOut line says the agent hasn’t responded in not more than 15 seconds. The page does not print a timer setting. [cite:2]
- Six digital channels
- As of s0qro1, header August 25, 2026: WhatsApp, SMS, Email, Facebook Messenger, Apple Messages for Business, Live Chat. [cite:2]
- Custom event
- Voice only, for scripted and autonomous agents, as of that article. Syntax for an expression is the flow variable form the article prints. [cite:2]
- Global_Language
- Set before Virtual Agent V2 to override the Studio language, for example fr-CA. [cite:2]
- UCCX Alpha
- ncs9r37 lists UCCX as an Alpha consumer of scripted and autonomous agents, beside WxCC, WxCCE, UCCE, and PCCE. [cite:3]
Sister-technology matrix
| Sister | What it is | Why it matters | Config touchpoint | Typical failure | Cite |
|---|---|---|---|---|---|
| AI Assistant | Desktop add-on | Summaries, wellness, transcripts, Real-Time Assist, Auto CSAT, sentiment, topics. | Control Hub toggles; desktop icon | Telling an agent the icon is a Flow Designer node. | [cite:1] |
| AI Agent Studio | Build scripted and autonomous agents | Not imported by the CCX workbook. | Studio, and voice preview via Control Hub | Looking for a virtual-agent sheet in the CCX zip. | [cite:3] |
| Flow Designer | Virtual Agent V2 | Select Webex AI Agent Scripted or Autonomous and a published agent. | Activity library | Renaming the activity to AI Assistant. | [cite:2] |
| Webex Connect | Digital AI Agent node | Six channels. Article header August 25, 2026, retrieved 2026-10-14. | Connect flow builder | Using a custom event on digital. Custom events are voice-only in s0qro1. | [cite:2] |
| Analyzer | AI Assistant reports | Auto CSAT, wellness, topics, transcriptions. | T3-R07 | Expecting reports while the add-on is off. | [cite:4] |
| Knowledge base | Files, articles, websites | PCI, PII, and PHI are forbidden uploads. | Knowledge page in Studio | Uploading a spreadsheet of card numbers. | [cite:3] |
| Ordering | AI Agent units | Collaboration Flex 3.0 Contact Center offering. Digital agents activate with the voice subscription. | CCW, via the ordering guide the article links | Inventing an A-FLEX part number the article does not print. | [cite:3] |
| Dialogflow / BYO | Virtual Agent–Voice article | A different connector from Webex AI Agent. T3-R01 cites n6gaghu. | Separate article | Merging CCAI connector steps into Studio. | [cite:5] |
| Workforce management | py6u9h, header June 09, 2026, scopes WFO SKUs to Webex Contact Center Enterprise, Contact Center Enterprise, and Contact Center Express. WFM Agent Assist is A-FLEX-WFO-NWFM2. | That assistant is a WFO feature on the SKU page. It is not AI Agent Studio. | Read py6u9h Table 1. Do not type the SKU into a Studio agent. | Naming the schedule SKU as an autonomous voice agent. | [cite:6] |
| Quality and recording | Calling recording retention is a different article: Webex one year and 100 GB, Dubber Go 30 days. | Studio’s “do not upload PCI, PII, or PHI” rule is not a retention policy. | Keep nhvl4hw on Calling users. Keep the knowledge-base ban in ncs9r37. | Quoting 30 days as the AI knowledge-base retention. | [cite:7] [cite:3] |
| E911 | WebRTC emergency for agents is nvfbjts: Control Hub and RedSky, then 933, then Enhanced emergency calling. Header September 08, 2024. | An AI agent on the voice flow is not that test. | Finish the RedSky test before a WebRTC pilot. Do not look for 933 inside Studio. | Treating a successful bot greeting as proof that 911 routing works. | [cite:8] |
| Analytics | AI Assistant report names are ioqbvd. Analyzer’s own clock is tajemk: real-time stays up, new reports refresh every 5 seconds, the drop-down is 5 to 60 seconds in steps of 5, historical sessions last 8 hours. | A report name is not the refresh interval. | Open the named Assistant report, then read the visualization refresh separately. | Calling ioqbvd’s report list a 5-second SLA. | [cite:4] [cite:9] |
| CRM | Dynamics 365 connector: CIF 1 for single-session apps, CIF 2 for multi-session apps. On-premises Dynamics is not supported. | Screen pop is not Virtual Agent V2. | Channel host wxcc-crmconnectors.ciscoccservice.com. | Drawing Dynamics 365 Contact Center as a Studio node. | [cite:10] |
| Amazon Connect | No Amazon Connect connector is named in n6gaghu or s0qro1. | n6gaghu names the Google CCAI connector. It does not publish a contact-flow map. | Do not import an Amazon flow as a Studio script. | Renaming an Amazon block to Virtual Agent V2. | [cite:5] |
| Teams calling | n0l9q2z, header July 08, 2026, pins Cisco Call in Teams and syncs presence from Control Hub. | That app is calling. It is not the Agent Desktop AI Assistant icon. | Teams apps > Manage apps, allow Cisco Call. Webex App tab, Microsoft Teams integration, Presence sync. | Looking for mid-call summaries inside the Teams Cisco Call app. | [cite:11] |
Integration edges
| From | To | Mechanism | What moves | Cite |
|---|---|---|---|---|
| Control Hub | AI Assistant icon | Administrator enables features | Icon hidden if the feature is off | [cite:1] |
| AI Agent Studio | Published agent | Scripted or autonomous | Shows in the Virtual Agent drop-down | [cite:2] |
| Virtual Agent V2 | Handled / Escalated / Errored | Activity outcomes | VirtualAgentV2.MetaData holds the JSON the activity receives | [cite:2] |
| Set Variable | Global_Language / Global_VoiceName | Before VAV2 | Overrides Studio defaults | [cite:2] |
| Connect AI Agent node | Process Message | TextResponse, FullResponse, SessionId | onTimeOut uses the article’s “not more than 15 seconds” phrase | [cite:2] |
| Knowledge upload | Autonomous agent | Files, articles, websites | Blocked classes: PCI, PII, PHI | [cite:3] |
| Voice custom event | Agent handler | Voice channel only | Event name and JSON data | [cite:2] |
| Auto CSAT | Analyzer | Predicted scores | Also Interaction Details | [cite:1] |
| Google CCAI connector | Flow Control | Control Hub connector, then a CCAI configuration | Config ID. Dialogflow CX or ES. | [cite:5] |
| Dynamics 365 | Desktop | CIF channel provider | Voice session. Not a Studio activity. | [cite:10] |
| Cisco Call | Microsoft Teams | Allow, pin, Presence sync | Calling presence. Not an AI agent. | [cite:11] |
Ecosystem troubleshooting
| Symptom | Likely sister-system cause | Check | Fix | Cite |
|---|---|---|---|---|
| No CCAI config in the virtual-agent activity | The Google CCAI connector or the CCAI feature was never created. | Control Hub connector, then the CCAI configuration. | Create both. Use the generated config ID in Flow Control. | [cite:5] |
| WFM Agent Assist SKU pasted into Studio | py6u9h is an Enterprise, CCE, and CCX SKU table. | Which product the order names. | Leave A-FLEX-WFO-NWFM2 on that scope. Build Webex AI agents in Studio. | [cite:6] |
| Dynamics screen pop never opens | On-premises Dynamics, or the wrong CIF generation. | Cloud instance. Single-session needs CIF 1. Multi-session needs CIF 2. | Match the CIF version to the app. Do not point this connector at on-premises Dynamics. | [cite:10] |
| Teams client shows no Cisco Call icon | The app is not allowed or not pinned. | Teams admin setup policy. | Allow Cisco Call and pin it. Presence sync is the Control Hub toggle on the Webex App tab. | [cite:11] |
05 · Flow
Attach an agent without renaming it
- Create the agent in Studio. The CCX workbook has no virtual-agent sheet. [cite:3]
- For voice, put Virtual Agent V2 on the flow and pick a published agent. [cite:2]
- Override language only with Global_Language set earlier in the flow. [cite:2]
- For digital, use the Connect node on one of the six channels named in s0qro1. [cite:2]
- Leave the Assistant icon to Control Hub. nvvv1zb describes a desktop icon, not this activity. [cite:1]
06 · Config
Clicks the articles print
- Assistant: administrator controlled. Desktop icon. [cite:1]
- Enablement article n9lk3t6 is the Control Hub feature list T3-R01 already cites. Read enablement article n9lk3t6, the Control Hub feature list T3-R01 already cites. Extra toggles appear when Cisco adds a feature, so this room stays on that list.
- Voice: drag Virtual Agent V2. Contact Center AI Config = Webex AI Agent Scripted or Webex AI Agent Autonomous. [cite:2]
- State event columns: Event Name and Event Data. Expressions use the article’s double-brace variable syntax. [cite:2]
- Knowledge: Knowledge icon, then files, articles, or websites. Agree to the sensitive-data disclaimer. [cite:3]
- Voice preview: open Studio from Control Hub > Services > Contact Center. [cite:3]
07 · Limits
Limits the articles state
| Item | Value | Source | Verified? |
|---|---|---|---|
| Assistant availability | Generally available, paid add-on | nvvv1zb header October 06, 2026 | Quoted [cite:1] |
| Mid-call summary scope | Direct agent-to-agent only | nvvv1zb | Quoted [cite:1] |
| Wellness break length | Brief 1-minute breaks | nvvv1zb | Quoted [cite:1] |
| Autonomous voice | Limited to specific customers | s0qro1 | Quoted [cite:2] |
| Connect channels | Six, listed above | s0qro1 header August 25, 2026 | Quoted as of 2026-10-14 [cite:2] |
| Custom events | Voice only | s0qro1 | Quoted [cite:2] |
| Connect onTimeOut | The article’s phrase: the agent hasn’t responded in not more than 15 seconds. No timer field is printed. | s0qro1, retrieved 2026-10-14 | Phrase quoted. The outcomes list does not print a timer field. Read s0qro1 before you teach a control you can set. [cite:2] |
| Spreadsheet row | Under 6,000 characters | ncs9r37 | Quoted [cite:3] |
| Spreadsheet file | 3,000,000 characters | ncs9r37 | Quoted [cite:3] |
| Forbidden uploads | PCI, PII, PHI, other sensitive data | ncs9r37 | Quoted [cite:3] |
| AI agents per tenant | Up to 100, scripted and autonomous together | ncs9r37, retrieved 2026-10-14 | Quoted [cite:3] |
| Knowledge base | 2 GB, 100 files, 10 MB each, txt 2 MB, PDF 300 pages | ncs9r37 | Quoted [cite:3] |
| File processing | 2 hours after the file is picked up. Queue wait is not given a limit. | ncs9r37 | Quoted [cite:3] |
| Part number | Not printed on ncs9r37 beyond AI Agent units and Collaboration Flex 3.0 Contact Center | ncs9r37 | Do not invent one |
08 · Trouble
Trouble
| Symptom | Wrong story | What the article supports | Do this | Cite |
|---|---|---|---|---|
| No AI Assistant icon | The desktop is broken. | The add-on is paid, and the admin can leave features off. | Ask which toggles are on. | [cite:1] |
| Mid-call summary missing on a queue transfer | The article limits mid-call summaries to direct agent-to-agent. | Queues, entry points, dial numbers, and org contacts are not supported today. | Do not promise that path. | [cite:1] |
| Autonomous voice will not select | Voice autonomous access is limited to specific customers. | Contact Cisco support, as the article says. | Do not treat it as a Flow Designer bug. | [cite:2] |
| VAV2 takes the error path | The voice name is not supported by the agent’s engine. | The article says calls exit the error path. | Check Supported languages and voices. | [cite:2] |
| Digital custom event does nothing | Custom events are voice-only in s0qro1. | Use the voice channel for that mechanism. | Do not debug it on WhatsApp. | [cite:2] |
| Connect node times out | The outcome name is onTimeOut. The article’s words are “hasn’t responded in not more than 15 seconds.” | Quote that sentence. Do not teach a settings field the page does not show. | Check the agent response time. | [cite:2] |
| File upload rejected | A row over 6,000 characters rejects the whole file. Multiple tables are a different sentence: the guide says the system consolidates them into one table. | Rejection is the row cap. Hidden sheets are still read. A slow Excel file is a reason to split, not proof of a second cap. | Fix the row, then clean multiple tables before you upload. | [cite:3] |
| Someone uploaded a payroll sheet | PCI, PII, and PHI are on the do-not-upload list. | The customer is responsible for the content. | Delete the source. | [cite:3] |
| CCX discovery did not create the bot | The workbook has no virtual-agent sheet. | Create the agent in Studio. | T6-R04 | [cite:3] |
| Auto CSAT report is empty | The feature is off, or Analyzer is the wrong clock. | Enable the add-on, then open the report in T3-R07. | Do not restart the queue. | [cite:1] |
09 · Self-question
Oral ladder
L1Is AI Assistant a Flow Designer activity?
No. It is a paid desktop add-on with an icon. [cite:1]
L2Name four Assistant features.
Summaries, wellness breaks, real-time transcripts, Real-Time Assist. Also Auto CSAT, sentiment, and Topic Analytics. [cite:1]
L3Where are scripted and autonomous agents built?
AI Agent Studio. [cite:3]
L4Which products can use them?
WxCC, WxCCE, UCCE, PCCE, and UCCX (Alpha), for both scripted and autonomous, as that table prints. [cite:3]
L5How do you attach one to a voice flow?
Virtual Agent V2. Choose Webex AI Agent Scripted or Autonomous and a published agent. [cite:2]
L6What are the VAV2 outcomes?
Handled, Escalated, Errored. [cite:2]
L7How do you override language?
Set Global_Language, for example fr-CA, before the activity. Global_VoiceName overrides the voice. [cite:2]
L8Which digital channels does the integration article name?
WhatsApp, SMS, Email, Facebook Messenger, Apple Messages for Business, Live Chat. As of 2026-10-14. [cite:2]
L9Where do custom events work?
Voice only, for scripted and autonomous agents. [cite:2]
L10What must you not upload?
PCI, PII, PHI, and other sensitive or regulated information. [cite:3]
L11What is the Connect node timeout?
s0qro1 names onTimeOut when the agent hasn’t responded in not more than 15 seconds. The node-outcomes list on that page does not print a timer field. Read that list before you teach a timeout you can set. [cite:2]
L12How is the add-on ordered, in the Studio guide’s words?
AI Agent units under the Collaboration Flex 3.0 Contact Center offering. Digital agents activate with the voice subscription. Do not invent a part number. [cite:3]
10 · Lab
Keep the names apart
11 · Quiz
Quiz
The AI Assistant icon is missing. First check:
Answer
The AI Assistant icon is missing. First check: Whether the paid add-on is on and whether the administrator left the feature off. [cite:1]
Mid-call summaries today cover:
Answer
Mid-call summaries today cover: Direct agent-to-agent consults and transfers, not queue or entry-point transfers. [cite:1]
Scripted versus autonomous.
The CCX jar did not import the bot.
Answer
The CCX jar did not import the bot.: There is no virtual-agent sheet. Build it in AI Agent Studio. [cite:3]
Virtual Agent V2 error path fires after a voice override.
Answer
The voice is not supported by that agent’s engine. [cite:2]
Name the six Connect channels in s0qro1.
Answer
Name the six Connect channels in s0qro1.: WhatsApp, SMS, Email, Facebook Messenger, Apple Messages for Business, Live Chat. Header August 25, 2026. [cite:2]
Custom events in that article are:
Answer
Custom events in that article are: Voice only. [cite:2]
A spreadsheet of card numbers is the knowledge base.
Answer
A spreadsheet of card numbers is the knowledge base.: Do not upload PCI. Remove it. [cite:3]
Connect AI Agent node timeout:
Answer
s0qro1 names onTimeOut when the agent hasn’t responded in not more than 15 seconds. The node-outcomes list does not print a timer field. [cite:2]
UCCX and AI agents.
Answer
The Studio guide lists UCCX as Alpha beside WxCC, WxCCE, UCCE, and PCCE. [cite:3]
Draw Assistant versus Agent.
Someone quotes an A-FLEX SKU from memory.
Answer
The article says AI Agent units under Collaboration Flex 3.0 Contact Center. It does not print that part number here. Refuse the invented code. [cite:3]
12 · Audio
Studio fills these
Transcript slot
Studio fills this. The prompt is the spoken outline.
Transcript slot
Studio fills this. The prompt is the spoken outline.
Transcript slot
Studio fills this. The prompt is the spoken outline.
13 · Interview
Oral-ready
30 seconds. AI Assistant is the paid desktop add-on. [cite:1] AI agents are built in Studio and attached with Virtual Agent V2 or the Connect node. [cite:2] [cite:3] I do not swap the names.
2 minutes. Mid-call summaries are direct agent-to-agent only. [cite:1] Autonomous voice is limited to specific customers. [cite:2] Six digital channels, article header August 25, 2026. [cite:2] No PCI, PII, or PHI in the knowledge base. [cite:3] UCCX is listed as Alpha. [cite:3] I will not invent an A-FLEX code. You can create up to 100 AI agents, scripted and autonomous together, and the file caps are ncs9r37 as of the 2026-10-14 retrieval. [cite:3]
14 · Citations
Ledger
Retrieved 2026-10-14. Mirrors cites/T8-R05.md.
- Cisco AI Assistant for Webex Contact Center — help.webex — article nvvv1zb — help.webex.com article nvvv1zb — retrieved 2026-10-14. Header October 06, 2026.
- Use AI agents for customer interactions — help.webex — article s0qro1 — help.webex.com article s0qro1 — retrieved 2026-10-14. Header August 25, 2026.
- Webex AI Agent Studio Administration guide — help.webex — article ncs9r37 — help.webex.com article ncs9r37 — retrieved 2026-10-14. Header September 25, 2026.
- AI Assistant reports in Analyzer — help.webex — article ioqbvd — help.webex.com article ioqbvd — retrieved 2026-10-14. Report names only. The clocks are T3-R07.
- Configure Virtual Agent-Voice in Webex Contact Center — help.webex — article n6gaghu — help.webex.com article n6gaghu — retrieved 2026-10-14. Google CCAI connector in Control Hub, then a CCAI configuration and config ID. Dialogflow CX and Dialogflow ES. No Amazon Connect connector is named.
- Webex WFO: Feature Specific SKUs — help.webex — article py6u9h — help.webex.com article py6u9h — retrieved 2026-10-14. Header June 09, 2026. Enterprise, CCE, and CCX. WFM Agent Assist SKU A-FLEX-WFO-NWFM2.
- Manage call recording for Webex Calling — help.webex — article nhvl4hw — help.webex.com article nhvl4hw — retrieved 2026-10-14. Webex one year and 100 GB. Dubber Go 30 days. Not Studio retention.
- Provision Emergency Calling in Webex Contact Center — help.webex — article nvfbjts — help.webex.com article nvfbjts — retrieved 2026-10-14. Header September 08, 2024. WebRTC agents use Control Hub and RedSky. 933, then Enhanced emergency calling.
- Cisco Webex Contact Center Analyzer User Guide — help.webex — article tajemk — help.webex.com article tajemk — retrieved 2026-10-14. Real-time stays available. Default refresh 5 seconds. Range 5 to 60 in steps of 5. Historical active 8 hours.
- Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365 (Version 2-New) — help.webex — article n1lsqvu — help.webex.com article n1lsqvu — retrieved 2026-10-14. CIF 1 and CIF 2. On-premises Dynamics is not supported.
- Configure Cisco Call for Microsoft Teams — help.webex — article n0l9q2z — help.webex.com article n0l9q2z — retrieved 2026-10-14. Header July 08, 2026. Allow and pin Cisco Call. Presence sync. Not the AI Assistant icon.
15 · Re-engineer later
Open
- The language matrix in the multi-language article nvvv1zb points at. Beta and controlled-availability languages are not copied here.
- A fulfillment example that handles cards. The Studio guide says autonomous agents do not support debit or credit card fulfillment; payments go through a third-party integration. [cite:3]
- Enablement toggle names stay with n9lk3t6 in T3-R01 unless a later pass quotes each switch.
- re-check nvvv1zb (header October 06, 2026), s0qro1 (header August 25, 2026), and ncs9r37 before repeating GA, the six channels, or the 100-agent and file caps. ncs9r37 header on the 2026-10-14 fetch is September 25, 2026.
Sources and go deeper
Checked links were opened this month. A confirm row has no address because that page was not opened.
- Wikipedia Webex (Wikipedia) last checked 2026-10
- Vendor doc Webex Help Center last checked 2026-10
- DevDocs Webex developer documentation last checked 2026-10
- DevDocs Webex developer getting started last checked 2026-10
- Community Webex community last checked 2026-10
- SRND Cisco Collaboration design zone last checked 2026-10
- RFC RFC 3261 SIP: Session Initiation Protocol last checked 2026-10
- Port table IANA service name and port number registry last checked 2026-10
- Port table Port reference for Webex Calling last checked 2026-10
- Wikipedia Call centre (Wikipedia) last checked 2026-10
- Wikipedia Interactive voice response (Wikipedia) last checked 2026-10
- Release notes What's new for administrators in Webex Contact Center last checked 2026-10
- RFC RFC 3263 Locating SIP Servers last checked 2026-10
- RFC RFC 3264 An Offer/Answer Model with SDP last checked 2026-10
- Wikipedia Session Initiation Protocol (Wikipedia) last checked 2026-10
- Vendor doc help.webex.com article nvvv1zb last checked 2026-10
- Vendor doc help.webex.com article s0qro1 last checked 2026-10
- Vendor doc help.webex.com article ncs9r37 last checked 2026-10
- Vendor doc help.webex.com article ioqbvd last checked 2026-10
- Vendor doc help.webex.com article n6gaghu last checked 2026-10
- Vendor doc help.webex.com article py6u9h last checked 2026-10
- Vendor doc help.webex.com article nhvl4hw last checked 2026-10
- Vendor doc help.webex.com article nvfbjts last checked 2026-10
- Vendor doc help.webex.com article tajemk last checked 2026-10
- Vendor doc help.webex.com article n1lsqvu last checked 2026-10
- Vendor doc help.webex.com article n0l9q2z last checked 2026-10
sources.json for this page.