# T4 chapter

Chapter notes for T4.

## Sources and go deeper

Checked links were opened this month. A confirm row has no address because that page was not opened.

- Wikipedia: [Webex (Wikipedia)](https://en.wikipedia.org/wiki/Webex) — last checked 2026-10
- Vendor doc: [Webex Help Center](https://help.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer documentation](https://developer.webex.com/) — last checked 2026-10
- DevDocs: [Webex developer getting started](https://developer.webex.com/docs/getting-started) — last checked 2026-10
- Community: [Webex community](https://help.webex.com/community) — last checked 2026-10
- SRND: [Cisco Collaboration design zone](https://www.cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html) — last checked 2026-10
- RFC: [RFC 3261 SIP: Session Initiation Protocol](https://www.rfc-editor.org/rfc/rfc3261) — last checked 2026-10
- Port table: [IANA service name and port number registry](https://www.iana.org/assignments/service-names-port-numbers/service-names-port-numbers.xhtml) — last checked 2026-10
- Port table: [Port reference for Webex Calling](https://help.webex.com/article/b2exve) — last checked 2026-10
- Wikipedia: [Call centre (Wikipedia)](https://en.wikipedia.org/wiki/Call_centre) — last checked 2026-10
- Wikipedia: [Interactive voice response (Wikipedia)](https://en.wikipedia.org/wiki/Interactive_voice_response) — last checked 2026-10
- Release notes: [What's new for administrators in Webex Contact Center](https://help.webex.com/article/nv7abhz) — last checked 2026-10
- Vendor doc: [help.webex.com article nmhk7ve](https://help.webex.com/article/nmhk7ve) — last checked 2026-10
- Vendor doc: [help.webex.com article nyosarq](https://help.webex.com/article/nyosarq) — last checked 2026-10
- Vendor doc: [help.webex.com article ny65x1bb](https://help.webex.com/article/ny65x1bb) — last checked 2026-10
- Vendor doc: [help.webex.com article utqcm7](https://help.webex.com/article/utqcm7) — last checked 2026-10
- Vendor doc: [help.webex.com article py6u9h](https://help.webex.com/article/py6u9h) — last checked 2026-10
- Vendor doc: [help.webex.com article nhovcy4](https://help.webex.com/article/nhovcy4) — last checked 2026-10
- Vendor doc: [help.webex.com article nbedetf](https://help.webex.com/article/nbedetf) — last checked 2026-10
- Vendor doc: [help.webex.com article n1ku0vfb](https://help.webex.com/article/n1ku0vfb) — last checked 2026-10
- Vendor doc: [Product Architecture](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/configuration/guide/ucce_b_serviceability-guide-for-cisco-unified-icm-contact-center-enterprise-release-15-0/product_architecture.html) — last checked 2026-10
- Vendor doc: [Routing a Call](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/configuration/guide/ucce_b_1501_configuration-guide-for-cisco-unified-icm-enterprise-release/ucce_m_1501_routing-a-call.html) — last checked 2026-10
- Vendor doc: [CVP Call Flow Models](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/configuration/guide/ccvp_b_1501-configuration-guide-for-cisco-customer-voice-portal-release/unified_cvp_call_flow_models.html) — last checked 2026-10
- Vendor doc: [Common Tasks](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/user/guide/ucce_b_scripting-and-media-routing-guide-for-cisco-unified-icm-contact-center-enterprise-release-15_0/common_task.html) — last checked 2026-10
- Vendor doc: [Network VRUs](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/user/guide/ucce_b_scripting-and-media-routing-guide-for-cisco-unified-icm-contact-center-enterprise-release-15_0/network_vrus.html) — last checked 2026-10
- Vendor doc: [VXML Server configuration](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/configuration/guide/ccvp_b_1501-configuration-guide-for-cisco-customer-voice-portal-release/vxml_server_configuration.html) — last checked 2026-10
- Vendor doc: [Non-reference designs](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1501/rcct_m_non-reference-designs_15_0.html) — last checked 2026-10
- Vendor doc: [global_config.xml](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/user/guide/ccvp_b_1501_user-guide-for-unified-cvp-vxml-server-and-unified-cvp-call-studio-release/vxml_server_configuration.html) — last checked 2026-10
- Vendor doc: [help.webex.com article nhy3hvdb](https://help.webex.com/article/nhy3hvdb) — last checked 2026-10
- Vendor doc: [Manage Desktop Layout](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1501/admin/guide/cfin_b_150_cisco-finesse-administration-guide/cfin_m_150_manage-desktop-layout.html) — last checked 2026-10
- Vendor doc: [LayoutConfig](https://developer.cisco.com/docs/finesse/layoutconfig/) — last checked 2026-10
- Vendor doc: [Manage Third-Party Gadgets](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1501/admin/guide/cfin_b_150_cisco-finesse-administration-guide/cfin_m_150_manage-third-party-gadgets.html) — last checked 2026-10
- Vendor doc: [Failover mechanisms](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1501/admin/guide/cfin_b_150_cisco-finesse-administration-guide/cfin_m_150_cisco-finesse-failover-mechanisms.html) — last checked 2026-10
- Vendor doc: [CTI Server Settings](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1501/admin/guide/cfin_b_150_cisco-finesse-administration-guide/cfin_m_150_manage-system-settings.html) — last checked 2026-10
- Vendor doc: [High availability](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1501/rcct_m_high-availability-and-network-design_15_0.html) — last checked 2026-10
- Vendor doc: [CUIC chapter](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/user/guide/ucce_b_cisco-unified-contact-center-enterprise-reporting-user-guide-release1501/ucce_b_cisco-unified-contact-center-enterprise-1261_chapter_01.html) — last checked 2026-10
- Vendor doc: [CUIC user guide, Reports](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_150/user/guide/cuic_b_1501_user-guide/cuic_m_1501_reports.html) — last checked 2026-10
- Vendor doc: [Stock report version note](https://www.cisco.com/c/en/us/support/docs/contact-center/unified-intelligence-center/214983-how-to-verify-version-of-stock-cuic-repo.html) — last checked 2026-10
- Vendor doc: [Finesse administration guide contents](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1501/admin/guide/cfin_b_150_cisco-finesse-administration-guide.html) — last checked 2026-10
- Vendor doc: [Webex Edge Connect](https://help.webex.com/en-us/article/n68tcpb/Webex-Edge-Connect) — last checked 2026-10

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