# Talkdesk contact and agent sync

Study notes. Not vendor documentation and not legal advice.

- The docs index lists Contact Synchronization and Agent Synchronization.
- It lists Contact Activity.
- It lists custom connections with OAuth options.
- The WFM schedule API names an HRIS as a typical source of schedule CSV files.
- HRIS sync and CRM sync are different systems unless a page says they are the same.

Three rows: contacts, agents, schedules. Each row gets the Talkdesk name and the grant you expect. Mark the grant confirm where the sync guide was not opened.