# Connections, contacts, and agents

Study notes. Not vendor documentation and not legal advice.

- The docs index names Custom Integration and Connections.
- It names Agent Synchronization, Contact Synchronization, and Contact Activity.
- Workspace Designer is listed with Cards and Panels.
- SCIM API and Users API appear under Management.
- A finished CRM field map was not opened.

Draw three arrows into Talkdesk labeled contacts, agents, and activity. Under each arrow write the index name. Leave the field list blank and marked confirm until you open that guide.