# Workforce management, the general word

Study notes. Not vendor documentation and not legal advice.

- Wikipedia defines workforce management as a process to optimize productivity, competency, and engagement.
- It says the process generally uses software rather than only a spreadsheet.
- Activities named there include forecasting and scheduling.
- Zoom's navigation lists Workforce Management under Zoom CX.
- Talkdesk has a Workforce Management product named on its WFM API pages.

Two columns, forecast and schedule. Under Talkdesk, cite the two API titles. Under Zoom, write navigation name. Under Avaya, write confirm.