Agents and consumers

• The Contact Center developer page separates agents from consumers.
• Agents are internal users: support, sales, or specialists.
• Consumers are external users who contact the business.
• Channels named there are voice, video, and chat.
• The product page that opened is titled Zoom Contact Center.

These are study notes, not vendor documentation and not legal advice. learning-only student project. https://cyphermonkeylabs.com/#contact https://github.com/CypherMonkeyLabs https://linktr.ee/cypherMonkey