Talkdesk schedule and forecast imports

• The Schedule Event Import API uploads agent schedule events into Talkdesk WFM with CSV files.
• Use cases named there include shifts, time off, breaks, and meetings.
• It also names an HRIS or other workforce tool as a typical source.
• The Forecast Import API uploads forecast data with CSV files.
• Forecast use cases include overriding a system-generated forecast for queues and time intervals.

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