{
  "opened": "2026-10",
  "sources": [
    {
      "kind": "Zoom",
      "title": "Zoom Contact Center product page",
      "url": "https://www.zoom.com/en/products/contact-center/"
    },
    {
      "kind": "Avaya",
      "title": "Avaya Infinity platform",
      "url": "https://www.avaya.com/en/products/infinity-platform/"
    },
    {
      "kind": "Talkdesk",
      "title": "Talkdesk WFM Forecast Import API",
      "url": "https://docs.talkdesk.com/docs/wfm-forecast-import-api.md"
    },
    {
      "kind": "Confirm",
      "title": "Service level, average handle time, and occupancy percentages. confirm. Not opened.",
      "url": null
    }
  ]
}