{
  "opened": "2026-10",
  "sources": [
    {
      "kind": "Wikipedia",
      "title": "Computer telephony integration",
      "url": "https://en.wikipedia.org/wiki/Computer_telephony_integration"
    },
    {
      "kind": "Wikipedia",
      "title": "Call centre",
      "url": "https://en.wikipedia.org/wiki/Call_centre"
    },
    {
      "kind": "Zoom",
      "title": "Zoom Contact Center developer documentation",
      "url": "https://developers.zoom.us/docs/contact-center/"
    },
    {
      "kind": "Talkdesk",
      "title": "Talkdesk WFM Forecast Import API",
      "url": "https://docs.talkdesk.com/docs/wfm-forecast-import-api.md"
    },
    {
      "kind": "Avaya",
      "title": "Avaya Infinity platform",
      "url": "https://www.avaya.com/en/products/infinity-platform/"
    },
    {
      "kind": "Confirm",
      "title": "Queue timeout seconds. confirm. Not opened.",
      "url": null
    },
    {
      "kind": "Confirm",
      "title": "Zoom Contact Center queue object name. confirm. Not in the text that was read.",
      "url": null
    }
  ]
}