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Turn on assist only where you can show the source — Learn it in 5 minutes
About five minutes of reading
A generated sentence without a cited article is not knowledge. It is a guess in the agent's ear.
You create a domain, a knowledge base, and content. Defaults are 5 assistants, 10 knowledge bases, and 5,000 content items. The Connect assistant block attaches the domain to the contact. The agent sees recommendations in the workspace.
If the content is wrong, the recommendation is wrong. Put an owner and a review date on each article.
- Quick responses and message templates have their own quotas.
- Real-time recommendations need the analytics path enabled for that contact.
- Do not paste customer secrets into a knowledge article.
- Test with a question the article answers and a question it does not. The second test matters more.
Number on this page: Assistants 5. Default, not adjustable in the quota table
Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.
Sources and go deeper
- Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- confirm Amazon Q in Connect. AWS docs. last checked 2026-10. Opened 2026-10. The link left this article and opened the Amazon Connect Customer guide home.
- Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10