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Contact Lens, quality, and analytics — Fundamentals
The name, the recording block, and a contact that actually has analytics.
Conversational analytics is Contact Lens under a new name
The function did not vanish on 4 August 2026. The admin guide changed the name.
Turn conversational analytics on for the contact
A new instance already has the feature. A contact still needs the flow block.
Sources and go deeper
- Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10
- Connect Customer agent event streams - Amazon Connect Customer AWS docs. last checked 2026-10
- Connect Customer contact events - Amazon Connect Customer AWS docs. last checked 2026-10
- Integrate Amazon Connect with Amazon Kinesis | AWS re:Post community. last checked 2026-10
- What is Amazon Kinesis Data Streams? - Amazon Kinesis Data Streams AWS docs. last checked 2026-10
- Amazon Kinesis - Wikipedia Wikipedia. last checked 2026-10
- Enable conversational analytics in Connect Customer conversational analytics - Amazon Connect Customer AWS docs. last checked 2026-10
- Connect Customer conversational analytics - Amazon Connect Customer AWS docs. last checked 2026-10