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The function did not vanish on 4 August 2026. The admin guide changed the name.
Contact Lens was previewed 3 December 2019 and generally available 23 July 2020. Real-time rules arrived 1 December 2020. Chat analytics arrived 29 November 2022. Post-contact summaries became generally available 25 March 2024. The 4 August 2026 document-history note says Contact Lens is now conversational analytics.
You enable it per contact with the recording and analytics block. Real-time concurrent calls default to a quota of 300. Post-call jobs are sized from duration and volume. The planning formula in the quota page is duration times 0.4 times calls per hour, divided by 60.
Number on this page: Real-time quota 300. Concurrent calls with analytics
Confirm before relying. Prices, quotas, and exam names change. Use the source linked on this page.
Picture from this room.
What usually goes wrong: Comparing a 2024 'Contact Lens' runbook to the console and concluding the feature was removed.
Which term matches this description? The former name of conversational analytics. The product page says the function remains.
The former name of conversational analytics. The product page says the function remains. The term is Contact Lens.
AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10
Which term matches this description? The 4 Aug 2026 name for Contact Lens: transcripts, sentiment, redaction, summaries, and categories.
The 4 Aug 2026 name for Contact Lens: transcripts, sentiment, redaction, summaries, and categories. The term is Conversational analytics.
Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10
Which term matches this description? Rules on a live contact, announced 1 Dec 2020. Default quota is 300 concurrent real-time analytics calls.
Rules on a live contact, announced 1 Dec 2020. Default quota is 300 concurrent real-time analytics calls. The term is Real-time analytics.
Amazon Connect โ Now Smarter and More Integrated With Third-Party Tools | AWS News Blog AWS docs. last checked 2026-10
Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10
The prose is a study paraphrase. The link is the source of the facts.
You cannot staff, coach, or dispute a contact you cannot join back to one ContactId.
Comparing a 2024 'Contact Lens' runbook to the console and concluding the feature was removed.
Contact trace records leave the instance through AWS::Connect::InstanceStorageConfig. ResourceType CONTACT_TRACE_RECORDS and StorageType KINESIS_STREAM is the fan-out path. Contact Lens is an instance attribute plus the recording and analytics block in the flow.
InstanceStorageConfig CfnInstance
Resources:
CtrStream:
Type: AWS::Connect::InstanceStorageConfig
Properties:
InstanceArn: !GetAtt CampusInstance.Arn
ResourceType: CONTACT_TRACE_RECORDS
StorageType: KINESIS_STREAM
KinesisStreamConfig:
StreamArn: !GetAtt ContactStream.Arn
Join records on ContactId. The integration map room lists the seams.
A CUCM calling search space is not a routing profile, but the profile is the closest idea of 'who can receive what'. A partition is not a Connect object. A UCCX CSQ and a UCCE skill group map to a queue. Precision steps map to routing criteria. A script, an Architect flow, and an Avaya vector map to a contact flow.
Hooks you can adopt later: EventBridge contact events, the CTR stream, agent events, Kinesis Video, Customer Profiles events, Cases, Show view, data tables, External Tool, and the flow language JSON in your pipeline. Live Sync and Agentic CX are the 2026 hooks for guided and agentic experiences.